2013 Volkswagen Jetta Hybrid: jerking or lurching

Filed Apr 29, 2021 · Engine · 93,000 miles · GA

Tl* the contact owns a 2013 volkswagen jetta hybrid. The contact stated while driving 65 MPH, the vehicle failed to accelerate and was jerking. The vehicle loss motive power and stalled without warning. The contact coasted to the side of the roadway and had the vehicle towed to jim ellis volkswagen kennesaw (950 ernest w barrett pkwy nw, kennesaw, ga 30144, 678‑616‑9946) to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the federal safety agency for assistance. The approximate failure mileage was 93,000.

Filed Jun 19, 2019 · Electrical, Transmission · 77,342 miles · CA

I drove home from work and the car was perfectly fine. I pulled into my garage parked and turned the car off. The next morning I got into my car to go to work. I started the vehicle and put it in reverse and the vehicle did not move after I let off the brake. So I shifted the car back into park and as soon as I let off the brake the vehicle violently jerked forward and then the entire car and electrical system shut off.

Filed Nov 14, 2018 · Transmission · 126,000 miles · MS

Coming to home and was about to turn onto another street when car suddenly jerked and wouldn't go in drive. Had to stop put in park and wait for a few minutes and then it began to move. Dealership said it is transmission but the car isn't over 130,000 miles

Filed Nov 3, 2018 · Acceleration, Engine · 65,000 miles · NJ

I was driving on the highway and the car stopped moving. It was a transmission issue with the gear box. The same recall that the volkswagen has but when I look up my VIN it doesn't come. However I had the same issue happen as the one described in the recall. I replaced the transmission but the car is still jerking around a lot. I want volkswagen to take care of that.

Filed Aug 29, 2018 · Transmission · 76,000 miles · CA

Idled in left lane, waiting for green light to make left. When light turned green, attempted to move forward. The car to lurched violently and stalled in the lane of traffic. The car lurched so strongly that when it recovered, my rear bumper hit the front license plate of the car behind me bending their license plate. All the warning lights on dash lit up like the vegas strip. Despite all efforts, could not get car to restart. Then car went dash went dark. Still could not get car to restart. Tried to get car to restart for about 10 minutes. Car finally restarted and I was able to complete left turn and park vehicle in parking lot at my place of employment. There I exchanged information with the other driver regarding damage to other vehicle. Went to work all day, and was able to start the car with no issues at the end of the work day. Drove car straight to vw. After 4 days at vw, vw concludes that the dual clutch moderator needs to be replaced for a cost of $6000. Many 2013 jetta hybrids have been recalled for transmission concerns including issues where the car is unable to handle the transition between gas and electric however this VIN is not included. Car is not safe. Driver does not retain control of vehicle's movements. Car's movements are unpredictable.

Filed Jun 22, 2018 · Transmission · 86,000 miles · TX

The vehicle was stopped on a city street and would not move when the gas pedal was stepped on. There was no failure lights or indication that something was wrong. The vehicle was placed in park and then back into drive with no change. We turned the vehicle off and restarted the car. The transmission did engage and we were able to get home but there was a lot of jerking. Once the car was home the check engine light came on and we were no longer able to start it. The car was towed to the vw dealer and we were told the transmission needed to be replaced even though it only has 86,000 miles. Vw has said its out of warranty and will not be paid for. The failure, as described by the mechanic could be do to the corrosive transmission fluid that other cars were recalled for. Not sure why our VIN was not included in the recall.

Filed Jan 10, 2018 · Transmission · OH

My 2013 volkswagen jetta hybrid was amongst those with the gearbox oil recall. It was manufactured in december of 2012, and the gearbox oil was replaced in december 2013 by the dealership. Like others who were a part of this recall, my vehicle has suffered from grinding noises and lurching when driving in reverse down the slope of my driveway. It also will lurch at times when trying to shift from 1st to 2nd (with the automatic transmission), and now the vehicle is having issues where the engine kicks on while idling for two seconds, shuts off for one second, and then kicks back on for two seconds. I took the car into a vw dealership in june that told me my transmission needed to be replaced and that it would cost $6,300 because my vehicle was no longer in warranty (~95,000 miles, 2.5 years of driving). After reading several of the complaints that share this same issue, it appears that volkswagen tried to make things right by replacing the corrosive oil initially used, but that the time the oil was a part of the gearbox, sufficient damage was done to reduce the life of the transmission. I have reached out to vw and they simply state that they changed the oil (12 months after it was in the gear box and a part of the transmission) and that the warranty has passed and that I will have to pay the cost. I am very concerned that I will try and accelerate from a stopped position and be unable to drive because of the issues described by others. The vw dealership predicted that this will happen at some point, and that I should drive it until it does and then get the vehicle repaired. I believe this is a systemic issue tied to this group of previously recalled vw's and that a recall should be put in place to require they repair the transmission.

Filed Aug 21, 2017 · Brakes, Electrical · OH

2013 vw jetta hybrid the vechiles felt like it was cutting in and out at ever stop and jerked us back and forth alittle.. After returning to north coast automall of akron. They said that was normal that all hybrids did that.. So yes I was excited haven't had a new car in along time . After willing and dealing with banks they said we need 1500.00 down and you must buy this extended warranty or all bets off. Not trying to fight with anyone at the time my girl was upset and didn't want to pay another 2500 for this warranty that we told fixed anything on this car.. After finally just saying screw it guess you never know what kind of problems may come. So they promised me a new tire and gave me a platinum extended warranty packet sent us on are way . Also include was the vechiles had light damage to it nothing major..., so after driving the car for a couple days notice serious staking like and jerky bad .. So took it back to deal to get tire put on and vechiles checked went to mall across street to come back to we can't get ur car running it just won't start.. So after leaving in a lender car let me remind you the car I just got 3 days before.. So dave walters vw dealership calls and say need a mechtronic unit.. .. So at 63000 miles they said looks like it's going be about 3,000 to fixs.. Only 3,000 miles out of powertrain warranty vw corp.. Tells me powell we can't help you this matter has been resolved years ago.. So after fighting with vw and ncoast I pretty much was so after months of fighting back and forth summer hits.. No A/C and vw of brunswick tells me 500.00 and well fix the A/C and get your extended warranty to fixed the tranny.. So after days of a loaner again I'm back at square well your extended warranty doesn't after months and months of getting pushed around bye lairs , fraud , false info and sold a false extended warranty and vw corp that doesn't want

Filed Aug 21, 2016 · Transmission · 27,000 miles · TX

I first took this car to the dealer in late 2015 to report an unusual driving characteristic I haven't experienced in over 40 years of driving. When inching forward or backwards in this car, there is a "jerky" unexpected, temporary surging of the vehicle. The experienced vw mechanic attributed this to a "dry clutch" that operates much like a manual transmission. When slightly releasing the brake to move slowly either forward or backwards, the car has been programmed to "release" the clutch and move forward -- since most of the time when the brake is released that is what the driver intends. However, if you are just releasing the brake to inch forward or backwards, as when parking, the sudden surge feels very unexpected and dangerous. In august 2016, we noticed a large pool fluid under the front of the car. After driving it to the dealership, we were informed that the mechatronic dry clutch unit had failed and needed to be replaced. After the new mechatronics unit was installed, under warranty and without any cost to us, we realized two different characteristics not experienced before: 1) the dashboad displayed the gear the car was in for the first time, I.e., d1, d2 through d7. That feature had simply never worked before, unbeknowst to us at the time; 2) the car drove with more power, and it appears better gas mileage as well so far. The service rep mentioned that the mechanic had to see the physical mechantronics unit first, because it was impossible to tell by VIN # alone if it is the correct part. The conclusion I have drawn is that the wrong mechatronics unit was installed on our car originally, which caused not only bad driving characteristics, but also did not register the gear the car was in on the dashboard readout. I have a remaining question what other damage this caused to the car, and how vw intends will handle that in the future.