Driving at low speed in the city, when a engine failure warning displayed and the vehicle started running rough. Took it to the dealership and was told that the high pressure fuel pump failed sending metal shards throughout the fuel system. This has apparently triggered replacement of the entire fuel system from the pump to the engine. After researching this online, I have found that this is a known issue. To my knowledge the hpfp's have not been recalled. Vw and your website so far states that the problem is a fuel contamination issue, but I have only bought diesel from murphy USA I confirmed this with receipts. ( a high volume dealer in my area). The dealership states that the repair should be covered even though the warranty has expired. This is suspect to me. Either our fuel standards are not par with the rest of the world and need further regulation or the pumps need to be recalled. But a car designed to save money by conserving fuel is not doing that if the 27000 dollar car needs 10000 dollars of work.
2009 Volkswagen Jetta fuel system complaints
Page 7 of 11: complaints 161 to 190 of 307, newest first, as owners wrote them.
A catastrophic failure of the high pressure fuel pump left my wife without power as she was driving in traffic. There was no preceding indication and in other circumstances could have caused a traffic accident. When the hpfp failed, all non-electrical power failed with a potential for significant control and braking problems.
2009 tdi jetta high pressure fuel pump. Three pumps have been put in and it keeps failing on the highway twice and was extremely dangerous and I am over warranty and it seems to be a faulty design. Don't know what steps to take here they have had my car for almost 90 days. *tr the consumer also stated two transmission fans have been installed in the vehicle. He was then told a new turbo was needed at a cost of $3000. Updated ivoq 12/10/12
Driving vehicle then loss of all power. High pressure fuel pump failure.
Jetta is a tdi, diesel. Glo plug engine light began flashing and experienced decreased (but not complete) loss of power. Pulled over. Examined engine, which was shaking. Turned car off and glo plug warning light went off, so attempted to drive, but got less than a mile down the road before glo light began flashing again and engine light came on. At this time, I pulled over, turned off the car, and had it towed to ocala volkswagen (florida). At the time of the incident, I had been driving on that tank of gas for approximately 100 miles or so (ie, was not the result of putting gas in a diesel tank -- dealer performing repairs will confirm). Diagnosis is ex/imploded high pressure fuel pump (hpfp) resulting, likely, from contaminated fuel -- not the wrong fuel (I am careful to only put ultra low sulfur highway diesel in). Vw paying for all costs to replace fuel system (pumps, injectors, rails) but not fuel tank. Danny at vw ocala has been very good to deal with, but I'm concerned this will happen again and vw may not be so kind/responsible to cover costs. Not sure whether new hpfp system will be installed, or the same one as before (thus leaving me at the mercy of having to "choose" the right gas stations). Car is in for repairs at this time.
Vehicle is a 2009 jetta sedan - tdi (diesel) vehicle shut down while driving. Flow plug light flashed on dash along with display of "engine fault workshop" vehicle would not restart. Pulled code of p0087 fuel rail/system pressure low. Towed to dealer, boucher vw in franklin, wi. Dealer confirmed fault was a high-pressure fuel pump failure.
First incident in july 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. Currently at the dealership again for almost 3 weeks now. Its always the same "symptoms" but always told its another problem..... As follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls when trying to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. I have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system.
I was going down the road at approximately 45 MPH, the engine lost power and stalled. I was able to pull to the side of the road, then have it towed. My spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. So far, he has spent $3200 for parts which has depleted our saving account. He is self employed and I work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! This is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. Fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. This high pressure fuel system is faulty and unsafe. Vw needs to take responsibility for their product to ensure customer safety on the roadways.
This is a vw jetta 2009 tdi with 74,200 miles. I have been the only owner. Vehicle suddenly lost power and black smoke came from exhaust, red lights on dashboard came on with error message "engine failure". Technician at vw dealer found the turbo charger had an internal failure. The faulty turbo pumped oil throughout the exhaust system into the cat converters, and hoses. All would need to be replaced and costs $7,200.
For the second time my fuel pump went out. Also for the second time I was accused of using bio diesel or regular fuel by the dealer. I was driving a long it sounded like a gear was tumbling around then a grinding noise followed. Luckily I was a low rate of speed and was able to pull off to a side street with out problem. Last week the gear box went out as well. It had issues on going in to reverse from drive. Often I would have to put the car in to park turn it off then restart to get it to go in to reverse.
Vehicle stalled without warning in the middle of an intersection during friday afternoon rush hour traffic and would not restart, nearly causing multiple accidents. Dashboard briefly flashed "engine malfunction workshop" and the glow plug light illuminated prior to failure. Had vehicle towed to jim ellis vw in chamblee, ga for diagnosis. Dealership called with a diagnosis of a failed high pressure fuel pump and stated that the entire fuel system would need to be replaced due to metal shavings found throughout the system. Advised that repairs would not be covered under existing 5-year/60,000 mile powertrain warranty, claiming that the fuel system was somehow exempt from warranty coverage, and estimated $8700 to fix the car. I called volkswagen of america to report the incident and question why the manufacturer's warranty would not cover an obvious defect in the car; they eventually agreed to cover the full cost of repairs under warranty. Vehicle was repaired within a week, but is now back at jim ellis vw for further evaluation after the same "engine malfunction workshop" and glow plug light illuminated again only 30 miles after the repairs. Please compel volkswagen to recall this clearly unsafe vehicle and figure out why their high pressure fuel pumps are failing catastrophically at such high rates around the country.
I was driving our 2009 vw jetta tdi at approximately 60mph and the display flashed engine malfunction and displayed a symbol indicating glow plug problem. The engine felt sluggish so I pulled over to the side of the road. I contacted the local vw dealer and asked if I could still drive it and he told me yes and to bring the car to the dealer the following morning. I pulled back onto the highway, got up to 50mph. Then the vehicle stalled, then died completely. I was barely able to pull off side of highway. We had the car towed to dealer. The dealer inspected the car and explained that the high pressure fuel pump had failed and metal shaving and contaminants were throughout the fuel system and that the entire fuel system will need to be replaced. The car is currently at the dealer awaiting a third party inspection from the warranty company. All required vehicle services have been performed at the required intervals. The diesel fuel injection lines had recently been replaced in march 2012 by the dealer secondary to a recall by vw (v5 23j9).
The incident happened on the highway minutes after I left work. Some of the lights came up on the dashboard that made me pull over and stop to check what they mean. I turned the car off and checked the meaning of the icons in the auto manual. Per advise in the manual, I contacted vw dealership where I was told to bring the car immediately in. Unfortunately, the car did not start anymore and I was towed to the dealership where the vehicle was purchased. The cause for this was internal pump failure which mean replacing high pressure pump, fuel tank etc. I posses all the necessary documents with the detail information and correct definitions of exact failure. It has caused great inconvenience since this is the only car in our family. It also cost us $219.92 out of pocket to cover this incident since extended warranty of vw did not pick up the tab in full. Again, all documents are in my possession to prove it. It took 7 days to receive the car back.
Vehicles check engine light came on and loss of power died in middle of road towed to dealership and it was covered for warranty they replaced the whole fuel system due to contamination, now not even a year later less 15,000 miles they loss of power again, dealership has had my car for 2 weeks they didn't know whether or not they were going to warranty it they said it had a failed fuel injector. Still do not have car back.im beginning to wonder if there wasn't more wrong than just a fuel injector, maybe the high pressure fuel pump was at fault a second time, and they just didn't want to tell me.
I was driving up a hill in a neighboring town and my car lost all power almost instantly. My ""mdf" read "engine fault workshop" and my glow plug light (since this is a diesel powered vehicle) started rapidly flashing. I was able to shift the car to neutral and coast to the top of the hill, then once reaching the apex of the hill, coast into a grocery store parking lot. My car was completely dead, and I had to tow it to the dealer.
While replacing fuel filter cartridge I found metal shavings in the filter housing. The next will be high pressure fuel pump failure with the heavy fuel system contamination by metal shavings as per common scenario. Should be not pleasant experience. Vw should concentrate on fuel filter/system routine check up and offer preventive maintenance.
2009 volkswagen jetta tdi 2.0l. Consumer writes in regards to a faulty fuel pump system *tgw the consumer stated when she came upon a stop light, the vehicle stalled. The glow plug light, engine light and a message indicating engine fault workshop all flashed. The consumer managed to re-start the vehicle. As she continued to drive, she noticed the vehicle was becoming less responsive. She applied pressure to the accelerator, only to see the RPM's raise very high and then drop to zero with no fluctuation in speed. The consumer stated the vehicle stalled again. After several attempts, the vehicle started, but was barely running. The vehicle had completely lost it's ability to accelerate. She shifted the gear into drive and managed to get to a local auto parts store. The vehicle was towed to the dealer, where they informed the consumer the fuel system would need to be replaced. The dealer informed the consumer vw was covering the cost of the repairs.
High pressure fuel pump failed at 52000 miles. The entire fuel system was replaced with a warranty on parts of 12000 miles. After 15000 miles I experienced issue with high pressure fuel pump again. The fuel line from high pressure pump to fuel rail was replaced.
The diesel hpfp failed while driving. Car lost power and had to be towed to dealer for repair. Entire fuel system was replaced under warranty.
Tl * the contact owns a 2009 volkswagen jetta sportwagen tdi. The contact stated that the vehicle would not start. The vehicle was taken to the dealer who diagnosed that the fuel pump was unable to pump fuel into the system and as a result, the fuel pump would need to be replaced. The manufacturer was not made aware of the failure and the vehicle was not repaired. The VIN was not available. The failure and the current mileage was 45,000.
Tl* the contact owns a 2009 volkswagen jetta. The contact stated that the vehicle stalled several times without warning. The vehicle would jerk stall and no warning lights would illuminate. The vehicle was taken to an authorized dealer for inspection, but was not repaired. The failure mileage was 14,000 and the current mileage was 15,000. Updated 02/15/12*lj the dealer stated the stalling problem was due to not letting the glow plug warm-up. Updated 02/22/12 updated evoq 06/26/12
Vehicle stopped running at highway speed. After tow and refueling car failed to start and run. Taken to dealer for service and informed that high pressure fuel pump was defective/had failed. This problem seems to be more than common for these tdi vehicles. Volkswagen of america refuses to offer assistance with the matter and will not acknowledge that these pumps are an issue.
Glow plug light and engine fault workshop light came on as I was pulling into work in a.m. Parked and restarted vehicle, with no further warning lights. I made appointment for scheduled maintenance with dealer. When I left for home that evening the vehicle started ok with no warning lights. While driving down the interstate freeway at 70 MPH the same warnings suddenly came back on and vehicle suffered immediate decrease in power with speed down to about 50 MPH. I exited the interstate and tried to make it to the vw dealership, but engine shut down when I stopped at stop sign and would not restart. Vehicle was pushed to the roadside by state police and had to be towed. Vw mechanic found that the high pressure fuel pump had failed with excessive metal shavings found throughout the fuel system. A diesel fuel sample was sent for testing and was okay. Dealer had to replace the entire fuel system.
Car would not start. Luckily parked in garage. Towed to dealer. Determined to be hpfp failure and dpf failure. Hpfp and dpf replaced along with associated small parts. But did not replace entire fuel system. A fuel sample taken from the fuel return hose when the car died looks like fine metallic particles. Settled to the bottom of the jar after several days. A magnet did not attract the particles so must have been aluminum - most likely from the piston bore of the hpfp. Vw paid for the repair. The day I got the car back I took a fuel sample from the fuel tank. Once again metal particles (along with other debris normally found in a fuel tank) were found. Now we are fearful of driving the car due to metal particles in the fuel system will destroy the new hpfp. Please make vw do a recall and replace the pump with a new design that will not self destruct! A car that should go 200k miles or more has failed at 67k miles. And is guaranteed to fail again due to the poor design of the hpfp. This is a huge financial hit for our family as now we are fearful of driving the car and may have to sell it to get a more reliable car. Vw is blaming the problems on fuel contamination and that may be true but there is no excuse for a huge repair bill from one tank of fuel that is not up to specs.
While driving, our 2009 vw jetta tdi stalled and stopped in an intersection. When restarted the glow-plug light and check engine light stayed on while the car limped to a stop on the side of the road. We had the car towed to the local vw dealer and was told that the high pressure fuel pump had failed and the total fuel system would have to be replaced do to contamination. I was surprised when the est'd cost of $7,500 to repair my car was presented to us with no offer of help by vw. I was even more surprised when the service writer said that part has been redesigned a number of times to help deal with this issue.
The car is a 2009 vw jetta tdi clean diesel. While on the new york state thruway at 55 MPH, suddenly the car's warning chime sounded, the check engine light came on, the glow plug warning light flashed and the car immediately lost power, and I coasted to a stop on the shoulder. It was towed to the nearest dealer, who replaced the entire fuel system at vw's cost. They said it was the hpfp (high pressure fuel pump) that disintegrated and destroyed the fuel system, from the fuel tank forward.
Vehicle abruptly lost power, no control over acceleration, had to pull off of interstate to shoulder of road. Car restarted fine. Taking to vw dealer for evaluation.
I was driving the vehicle when the glow plug light on the dash began flashing, then the computer displayed engine fault, contact workshop, then the check engine light came on and the call stalled in the middle of an intersection and had to be pushed to the side of the road. The car would not start again.
High pressure fuel pump failure in tdi diesel causing catastrophic damage to major engine components including common rail, injectors , fuel tank etc... Appears to be manufacturers defect. Merely replacing will not solve problem without assurance that new design has been developed and utilized.
As my wife was driving towards a stop sign at a relatively slow speed, the vehicle check engine light came on and then the car died. As she started to roll backwards, she stopped the car and waited for the other traffic to clear. She was able to restart the car and drive it home as she was less than a mile away. After I returned home, I started the car and noticed the check engine light. At that point the car seemed fine. I went to autozone to see if they could download the error codes that might provide some insight into what component was causing the problem. They could not do that according to ca law. I purchased a obdii code reader and discovered code p0191 and p0087, both relating to the fuel system. P0191 indicated the fuel rail pressure sensor a circuit range / performance. The p0087 indicated the fuel rail / system pressure too low. While researching these codes on the internet I discovered a huge amount of information relating to this issue. I am thankful my wife was not in a huge amount of traffic as she could have been in an accident as a result of the car shutting down without warning. This has been going on with the tdi diesel engine since 2009. Why has there been no recall to fix what I believe is a defective or inferior fuel pump. In the many work orders I have read vw in many cases blamed bad fuel (gas in the diesel tank) as the problem. I have written documentation for every gallon of fuel that has been put in this car since it was new. The car has had all scheduled maintenance completed since the car was new. If this is a known problem why wasn't a recall issued like they did with the dsg transmission. Is this denial on vw's part so they don't get a bunch of bad press?
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