Engine sputtered and quit while driving on the interstate at normal speed. Was able to coast to a stop safely due to proximity of exit ramp. Would not restart. Vehicle towed to volkswagen dealership where they claimed fuel contamination, resulting in failure of the high pressure fuel pump. Repairs were not covered by warranty because they claimed fuel contamination was the cause. I have the fuel receipt from the previous fill-up where it shows bp diesel was used. I have complete service records and maintain the vehicle in perfect condition. This is a serious problem with the design of volkswagen's fuel pump.
2010 Volkswagen Jetta fuel system complaints
Page 7 of 11: complaints 161 to 190 of 303, newest first, as owners wrote them.
Happened last night, with my 6 yr old daughter in the car, and wife driving on the freeway! Check engine light, and fuel injector/glow plug light blinking, car shutdown, but fortunately was able to pull off to the side but still next to freeway on/off ramp. Car would crank over but not start. Called aaa tow to vw dealer where the car was purchased. I drove the car earlier that morning on a fairly long trip (over 100 miles), and started noticing the fuel economy wasn't as good as I normally would get (40 mpg), but it was raining heavy that morning so that's what I attributed it to, but only seeing 30 mpg after all freeway driving was suspicious to me. Vw dealer said the high pressure fuel pump failed and contaminated the entire diesel fuel system and all the parts will need to be replaced and fuel system cleaned out.
The car's engine stopped functioning while driving on I-80 on the way to work in the morning. I was in the far left lane and had to use hazard signals to pull the car to the right shoulder during busy commute traffic. The engine glow light indicator and the malfunction indicator lamp were on during the failure. The car did not restart and a tow truck took the vehicle to the nearest dealership. Metal debris was present inside of the fuel pump and fuel filter.
My 2010 vw jetta sportwagen got the glow plug light intermittent flash starting on 72k miles. In the cold morning I could drive 10-15 minutes without issue. However, once the glow plug is on, it could not exceed 40mph. Here's the diagnostic from the dealership: 72017 confirm mile on, glow plug light intermittent flash. Perform guided fault finding, faults tored p00af. Turbocharger boost performance visual inspection found vacuum hoses good. Following test plan, check n75 solenoid good. Check wiring to g581 ref volt good. Perform gff function test vacuum diaphram good. Function test n75 good. Vacuum at 9psi. Check internal resistance at boost actuator position sensor out of spec. Rec replace g581 charge pressure actuator position sensor (within turbo assembly)... Parts will need to be special ordered $1,444.41 + tax...
Four failures in four months.this is a repeat failure with my diesel fuel system. I previously reported the first two occurrences on this site. Volkswagen of america has now replaced my entire fuel system including the tank. This was only after repeated requests after four times to dealer for service for this issue--total time my car was in for service was 45 days over july through oct. 19, 2012. I was aware of the fuel pump failure after researching glow plug light flashing tdi and limp mode immediately upon the first time the lights started to flash on july 6, 2012. I went to dealer and they could not diagnose the problem. July 17 it happened again they found metal shards in the fuel filter and replaced the fuel pump...I requested they replace entire fuel system, explaining to the voa customer care person that metal shards go throughout the system, denied. Picked up my car on july 31 (after 15 days in shop). On sept. 17 warning lights/limpmode again. I again request they replace entire fuel system, no, only the pump in the tank. Pick up car sept. 28 (12 days in shop). Four days later on oct. 2, again warning lights/limp mode. Back to dealer, again request vofa to replace fuel system. No only the fuel rail. Dealer replaces fuel rail, takes for a test drive and it failed on them. Finally voa agrees to replace the fuel system...but not the tank. Only clean the tank. I request new tank, volkswagen of american tells me I can go inspect the cleaned out tank...how will I see inside the tank...voa cust service tells me then I better bring a flash light. Mind you I was dealing with the same cust serv rep [xxx] the entire time. They decide to replace tank. Pick car up oct. 19 (18 days in shop). Waiting for it to happen again. Only a matter of time and hope I don't get in accident due to it. Very stressful. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Glow plug light came lit on dash and said "service engine immediately." engine then lost power on interstate (dangerous). When re-cranked, engine was sluggish and would not accelerate above 40mph. Vw service said it was due to a faulty fuel pump.
While driving 65 MPH on the freeway in oakland, ca, the engine malfunction light came on, my car began to slow down, and as soon as I exited the freeway the car stalled and stopped altogether, and would not restart. I was towed to the oakland vw dealership. They informed me that the fuel pump had failed, and had to replace the fuel pump, filter, fuel lines, etc. The dealer said that there were shards of metal throughout the fuel lines. This appears related to the federal safety agency engineering analysis ea11-003.
Had the vehicle serviced at the 40,000 mile interval. Metal flakes were found in the fuel filter. I was told of your investigation of the hpfp problems that this model has been demonstrating. I would like to file this information with you in case this fuel pump fails. I understand that vw has been reluctant to honor their warranty.
The vehicle stalled in traffic. The vehicle would not restart. It had to be towed to a vw dealer. The vw dealer told me the pump disintegrated and sent metal fines through the fuel rail clogging the fuel injectors. The dealer claims it was due to the diesel fuel being contaminated. I have documentation that only diesel fuel was in the tank (fuel receipts). The dealer did not do a lab analysis on my fuel. They said it didn't smell right.
Vehicle regularly experiences loss of propulsion after cresting hills. Varying pressure on the throttle pedal produces no change. Incidents last approximately two seconds before normal operation returns. Does not stall.
I was driving on the highway and experienced an extreme loss of power and flashing yellow check engine light. After stopping the vehicle stalled and wouldn't restart on multiple attempts. Brought vehicle to dealer who says it needs the entire fuel system replaced, due to metal shavings in the fuel delivery system caused by a bad hpfp. Originally vw said it would be covered under warranty, but now are citing biofuel as a reason for the failure. I have used only b5 which complies with vw's standard policies but they have stated they believe the reason to be owner negligence and have a higher blend than b5. I only put in what the fuel stations tell me they have, I don't test my fuel before I put it in. This seems like a smoke and mirrors play by vw, attempting not to pay the claim and trying to have me shell out $10k for the repair. Seems pretty ridiculous for a 2year old vehicle with such low mileage.
Stopped and filled up vehicle with diesel fuel around 5 pm 9/16/12. Drove approximately 10.2 miles and the vehicle engine stopped. Exactly at that moment, the warning 'check engine now' indicator phrase was displayed in the display panel. It stayed on for a few seconds, and then turned off, and there were no indicator lights on at all that would indicate low oil pressure or fuel or any other symptom. We had enough moment to roll to the shoulder of the road to get out of the way of traffic. Electric was working as we were able to roll down the windows of the car, the radio was on. Put the car in park and tried starting the engine. It would crank over, but never catch. Even though we had just put in 13.5 gallons of fuel, the car behaved as though it were out of fuel. I checked the receipt to verify diesel was put into the car. I also called the chevron station where I purchased the fuel to ask if there had been a mistake or if they'd had other reports of bad diesel from their station. The owner of the station called me back and let me know that he ran lab tests to determine whether or not their was contamination in the fuel lines (either from gasoline or from water), and he said there had not been. Called the volkswagen roadside assistance and they sent out a tow truck to collect the car and take it back to the dealership.
High pressure fuel pump failed traveling 60mph, car begins to stumble (more often then every hundred miles-now less than every 5 miles), engine almost dies out multiple times, RPM drops to near zero, check engine light turns on, hundreds of mini metal flakes found in fuel system/fuel canister . Car driven to dealer (showed picture of metal in fuel canister). Hamilton imports (vw dealer) had initial tech on 081412 diagnosis problem as "normal for diesel fuel." called 081512 to service manager john, left message, he replied stating metal in fuel is "normal." on 081612 email vw of america, in regards to the problem, call from service adviser on 081712 and are looking further into the problem. Later that day, called service adviser, they ordered a complete fuel system and apologized for the initial delay and not fixing the car correctly. Received a call from the dealer, 082812, the car is ready for pickup. A complete new fuel system was installed (injectors, high pressure fuel pump(failed), fuel rail, electric fuel pump in tank, all piping).
While on a trip driving 35 MPH, the high pressure fuel pump (hpfp) on my 2010 jetta tdi failed, causing the car to lose power. The squiggly light came on and I pulled into a parking lot where the car stalled and would not start again. Had we been on the freeway, it could have caused a serious accident, hence the complaint. Also, I have some concern that vw america is blaming customers by suggesting this happens when gasoline instead of diesel is used. I want to state unequivocally as the only one who ever fills up the tank that I have always put diesel in the tank and have a receipt indicating I had put in diesel the day before the car stalled. I believe this may be a design flaw of the hpfp and if so, the car should be recalled and the issued fixed.
I was traveling approximately 45 MPH in my 2010 jetta tdi when the car suddenly stalled without any warning. I was unable to navigate the car to a safe place and was stuck in the middle two lanes. I was unable to restart the car and had to wait 40min for a tow truck to arrive. The dealership indicated that the fuel pump failed. They are also having to replace the fuel distributor and filter.
While exiting a parking at a stop sign, when accelerating out past the stop sign at approximately 10 MPH the car's engine suddenly lost power and died. After the vehicle once again returned to a complete stop, I was able to restart the engine after putting the car into park. Taken into dealership 10 days later for schedule service and maintenance; nothing out of the ordinary was found.
Tl* the contact owns a 2010 volkswagen jetta. The contact stated that while driving 60 MPH the vehicle stalled. He was able to restart the vehicle shortly thereafter. The vehicle was taken to the dealer for diagnosis. The dealer stated that the fuel system needed to be replaced. The manufacturer was not contacted. The failure and the current mileage was 119,000.
2010 vw jetta tdi - high pressure fuel pump problems resulting in pieces destroying fuel system. Damage estimated at $10,000. Car spent one month last year in the shop for related issues.
While driving on a residential street below the posted speed limit of 25 MPH, odd knocking noises were heard. The driver came to a stop at a stop sign where there was a complete loss of power - the engine had stopped. The diesel indicator light came on. After a brief pause, the driver tried to start the car unsuccessfully. The driver then called roadside assistance, and the vehicle was towed to a vw dealer within 2 miles of the incident. The service agent immediately met the driver, and the vehicle was immediately towed to service away from the view of other vw customers. After 6 hours, the service agent at the vw dealer informed the driver that there was a complete destruction of the high pressured fuel pump along with the need to replace the entire fuel system. Driver has maintained diesel receipts and mileage log throughout the ownership of the vehicle. 2 stall incidents (from which the driver was able to restart the vehicle) occurred 11 months earlier in september 2011. No other notable incidents have occurred. Driver has also completed the recommended maintenance schedule by vw and the several service bulletins issued. The incident occurred on a slightly warmer day in los angeles about 85 f. It occurred after about 45 miles of freeway driving and an initial 30-minute stop at a coffee shop. The day before the incident, the driver just had received the vehicle back from an auto body repair shop in which exterior repair work was done to replace the rear bumper. Damage to the rear bumper occurred in a minor accident about 3 weeks prior and about 700 miles previous. Driver cannot be sure if the 2 events -- the accident and subsequent repair work and the failure of the fuel system -- are related. Driver was sure to indicate to the auto body repair shop that vehicle was a diesel, and that gasoline should not be used.
Malfunction indicator, service engine now warning, complete shut down. I've been through this before -- 12000 miles ago. Tow to dealer, wait for word. Covered under powertrain warranty this time -- complete fuel system replacement again. Was told the hpfp installed this time was a new, more robust version. This time dealer suggested that the problem was due to low level of fuel in tank and suggested that I never let the tank get below 1/4. Tried to get some assurance that this issue would be covered in the future outside of the standard warranty -- but didn't get any. A car subject to frequent 10000 dollar repairs isn't worth much, is it?
Malfunction indicator, service engine began flashing, vehicle shut down and wouldn't restart. From first warning light to shut down was maybe 10 seconds or less. Towed to dealer and two weeks later I had a completely new fuel system. Apparently there was metal in the fuel system that got there from the hpfp. Dealer repeatedly suggested that I must have filled the tank with gasoline instead of diesel. I don't appreciate the shift in blame. I understand the repair (covered under warranty) runs close to 10k dollars. Yikes.
Traveling home on interstate highway/check engine light came on,,,,,car made funny noise up front,,,,lost acceleration. Pulled off onto an off ramp,,,,off to side of road. .I turned vehicle off. Would not restart. Called tow truck to bring it home. Next morning had it towed to dealership where purchased. Told it was a "bad diesel" problem....(I'd purchased 1/2 tank diesel fuel 24 hrs prior to this at station I'd not bee to before.) subsequently they drain tank, replaced fuel filter, still wouldn't turn over. Said the high pressure fuel pump was destroyed. Gelled up stuff in filter,,,what look like rust flakes.... Estimate for repair into thousands.....called insurance co. And started a claim for loss.called vw USA. To report this . Last nite got phone call from vw lady saying the were going to replace my whole fuel system and they would cover cost ! Good for me , but not sure I want to keep a car that is so touchy about it's fuel. Dealer ship called today to say the same about repair....and felt it was an accumulation of damage from water in fuel.... How is one to know with confidence what exactly they are pumping from a diesel fuel pump. Will probably trade car......car at shop for 1 1/2 weeks now. ...this has been an eye opener. Phone call last.
First incidence: driving 45 MPH, glow plug light starts flashing, car goes into limp mode. Drive slowly home. Call dealership, told to recycle (turn off/on). If light goes away should be okay they said. Took to dealer to check out to be sure. They found nothing. A week later was on the highway and needed to accelerate and flashing light and limp mode again. Pulled over, turned off and on. Drove slow to the dealer, car very sluggish. It is at the dealer now and they are going to replace the high pressure fuel pump (hpfp).
My 2010 jetta tdi broke down on me while I was three hours away from my home. The service rep. Said he has had a few cars come in with the same problem. He stated it was due to bad fuel or water in the fuel line. I know I had put diesel in when I filled up that morning. He stated we had probably received bad fuel when we had filled up. We were on a road trip (8hrs one way) and I had driven about 5 hours before it died!!! We were traveling at approx. 65 MPH when the flashing glow plug light indicator began to flash. The car then started to lose acceleration and we pulled over where the engine finally shut down and it would not restart. I had to have the car towed to the closest vw dealer. They are replacing the entire fuel system. How am I supposed to know what fuel station has good diesel? I know the fault was not mine. I can't afford to be without my car again for 2 to 3 weeks. As soon as I get my car back I will be trading it in even though I am upside down on my loan. I loved my tdi but with this issue always being a threat I will not be able to recommend this car to anyone. Vw needs to fix this issue.
Check engine light came on while driving jetta tdi to/from work. Took it to dealer and they reported it was the high pressure fuel sensor (vehicle storing fault p0191). They replaced the sensor (thinking it faulty), but the following day the check engine light came on again. Returned the vehicle to the dealer and they reported the same fault. Dealer kept vehicle for investigation. Their investigation revealed metal shavings in the fuel system. The vehicle remained with the dealer between 03/23-03/27 wherein they replaced the entire fuel system. On the morning of 06/29 went to start car and could not get it to start. Vehicle was towed to dealer and the replacement high pressure fuel pump was determined faulty.
When I started my car, a 2010 jetta sedan tdi, it started making a strange noise, but still ran. I tried to drive it over to the volkswagen dealer which was approximately 2 miles away. I pulled out onto the highway and achieved a speed of approximately 30mph. The car continued to make the noise and began to lose power within a half mile. I pulled into the parking lot of a shopping center at which time the engine died and would not restart. The car had to be towed to the volkswagen dealer, wallace imports of johnson city, tn. It took them approximately 1 1/2 weeks to get the parts in and repair the vehicle. The service representative explained to my husband that there was a catastrophic failure of the high pressure fuel pump, which resulted in metal fragments contaminating the entire fuel system. As a result, he was told that every part which came in contact with the fuel had to be replaced, including the fuel tank, fuel lines, filters, fuel injectors, and many others. There was a two page list of the parts used to fix my car. My concern is that this could happen again resulting in an unsafe situation. Further, we also have 2010 jetta tdi sportswagen and have concerns of the same problem occurring at highway speeds since my husband routinely make round trips of 230 miles at least twice a week traveling mainly on the interstate.
This was a high-pressure fuel pump failure. At 03:52 on 060812 I filled my car's tank with 9.4 gallons of diesel fuel at the camino petroleum station at el camino real 698, south san francisco, ca. (mileage: 43375.) note: I have never mis-fuelled this vehicle; I have been a commercial motor vehicle driver for 25 years. At approximately 08:00, while driving southbound on ca interstate 5 at exit #262, the glow plug indicator light began to flash and the engine's power output decreased. I pulled into the button willow (california) rest stop, then into a parking stall wherein the engine stopped running; it would not start again. The car was towed to the family auto group volkswagen dealers shop (in bakersfield, ca) where high-pressure fuel pump failure was diagnosed. I have been informed by family auto group's service representative that volkswagen's power train warranty will cover the cost of repairs. It is my understanding that the car's entire fuel system (from the fuel tank to the fuel injectors) has been replaced due to system-wide contamination by metal particles from the high-pressure fuel pump. The cost of repairs arising from this sort of thing is estimated to be from $6,000.00 to $10,000.00 in parts and labor.
I purchased my brand new vw jetta from the dealership lot. Less than 4 weeks later when the car was in the driveway I started it, and as I pressed the gas down the car began to move (in a sputtering/jerking type of movemen)t but it was not able to go more than 7 feet before it stalled out,, and the RPM's were high and the car just moved like it was not able to properly accelerate, it stalled out before the end of my drive way. I started it again and it drove properly, this exact incident occurred at least1- 2 times a week on a cold start. I took it to dealership, nothing found on diagnostics.then at least every 1-2 months I took it to dealership, no proof on diagnostics .next a recall & work was done. Same problem occurred again and again. Took it back. They said they could not find a solution because its not repeating the stalling when its at dealership. I am still having the issue of my car stalling out when driving, it is a safety issue. It is dangerous driving a car that stalls out while you are on the road. Since the cold start issues I have also had it stall out on the road, in an intersection. This car is still repeating the stalling. I cannot get any answers on how to fix it due to no "proof" on diagnostics check. I feel unsafe in my car. It starts to accelerate then shuts off. This is not acceptable and hasnt ever been properly fixed even thoughvw corporate has a case on the issues of my car.
I have experienced repeated problems with my tdi manual transmission jetta sportwagen. Within the first month of buying this vehicle, I experienced a lurching sensation which would come and go randomly especially when in third gear. Brought it to the dealer, but they couldn't replicate. This has continued sporadically for over a year and a half. The vehicle also sometimes idles very roughly when at a stop. More recently, in march 2012, the vehicle stalled twice while driving at about 30 - 40 MPH and also now in may 2012 it has done this again. There are never any warning lights that go on, only the engine light once it has actually stalled. Brought it to the dealer everytime this has happened and they are never able to replicate the situation, so they send me home with it. I was very upset with this and confronted the dealership about this when I realized how many others have had similar problems. They said they couldn't do anything because they couldn't find anything to fix. They said they would notify volkswagen and I called them as well and have now been given a case number. This is a serious issue and needs to be addressed. There is potential for major life threatening situations if a car stalls while driving in the middle of traffic. I feel like I am driving around in a time bomb, because you never know when it is going to happen.
Jetta tdi, check engine light and glow plug warning light followed by reduced power. Vehicle ran for several miles before stalling. Would not restart. Dealer reported failure of the high pressure fuel pump and metal in the fuel filter.
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