Tl* the contact owns a 2010 volkswagen jetta tdi. The contact stated that while driving 30 MPH, the vehicle stalled in the middle of the roadway. The vehicle coasted to a stop as the contact merged to the shoulder. The contact attempted to restart the vehicle after twenty minutes, but the vehicle did not start. The vehicle was towed to the dealer, who stated that they were unable to produce a failure code. The contact was informed that the entire fuel system needed to be replaced. The repair was covered by warranty. The manufacturer was notified. The failure mileage was 26,079. Updated 6/15/12 *cn the consumer stated the vehicle was repaired, the consumer was informed the metal shavings which originated in the fuel tank manufacturing process had migrated to the main line and caused a total blockage of fuel supply to the engine and this was the cause of the entire problem. Updated 06/21/12
2010 Volkswagen Jetta fuel system complaints
Page 8 of 11: complaints 191 to 220 of 303, newest first, as owners wrote them.
While driving on the interstate at approx 72 MPH, the vehicle suddenly lurched, the indicator light for the glow plug came on, and then all power was lost as the engine stalled. I was able to safely maneuver through traffic to the emergency lane and stop. The vehicle would not restart. I had refueled the vehicle approx 168 miles earlier and had been running at highway speeds the entire time until the vehicle malfunction. I have a 2010 vw jettasportwagen tdi. Diagnostic tests run by the vw dealer two days later revealed that the high pressure fuel pump had disintegrated, sending metal debris into the fuel filter and throughout the fuel system. The vehicle had undergone a 40k service just three days prior by a vw dealer.
I'm was driving up hills with 38 MPH notice that glow plug light flashing the car lost all power almost instantly. Fortunately I was able to managed the car to emergency lane. Lucky that I'm not on the freeway and I didn't have my 6 years old son with me at that time. This is a safety issue that we need to address to vwgoa so they can do a recall. You can find 100 or more same failures at www.tdiclub.com, some of the member had to replaced the hpfp twice. Dealer found hpfp failures. Metal found in the fuel pump due to hpfp self-destruction. Repaired and paid for by vw. Replaced the whole fuel system, tank, 3 fuel pumps, all lines and hoses.
Tl* the contact owned a 2010 volkswagen jetta. The vehicle was parked when the contact noticed flames coming from under the hood area. The fire department was called to extinguish the fire. The manufacturer was contacted and sent an engineer to inspect the vehicle and determine a cause of failure. The engineer discovered that there were leaves in the engine, caused by rodent infestation, which resulted in the fire. The contact stated that prior to the failure, the vehicle was repaired under a voluntary recall for the fuel system. The contact was concerned that the recall could have been related to the fire and did not agree with the engineer's findings. The vehicle was destroyed. The approximate failure mileage was 68,000. Updated 07/06/12 *bf updated 07/16/12
Driving on interstate at 70mph. Engine glowplug light and main failure light came on and engine quit. Dealer advised failure was due to high pressure fuel pump failure.
While driving in the city, the car diesel engine started to loose power and vibrate. The car stalled in the middle of the road with traffic having to stop behind us. We managed to move aside and push the car to a low traffic road. We towed the car to the nearest garage. An initial inspection indicated that the fuel system was damaged, reason for sending it to the vw dealer at clear lake. The dealer told us that vw of america is considering helping us with the repair, quoted between $7,200 to $10,000, and had instructed them to order the parts. Today, however, it was suggested that I could approve the repairs for them to start working on the car and no response was available from the manufacturer. The prognosis is a catastrophic failure of the high pressure fuel pump that released metallic debris into the fuel system. At the moment of the incident the car was barely 15 months old, with 43k miles and properly maintained. It does not go through heavy traffic and only ridden on regular roads. To my question about how could I have avoided this problem, the vw service rep stated that it was a simple mechanical failure.
Over a week and 200 miles after filling up. With diesel. The car suffered a fuel system failure resulting in a complete engine shutdown at 45 MPH with no restart. This included a reduction in steering and braking power. Vw dealer still has the car as of 3/27/2012. Claiming high levels of gasoline in the fuel. When asked how they determined the presence of gasoline they said they could see it in a sample. No real analysis. Just visual assessment. Opened an incident report with fuel supplier and they say it is most likely a difference in seasonal mixes of diesel fuels. Vw says they are going to repair the car for free then void my warranty on the fuel system.
Tl* the contact owns a 2010 volkswagen jetta. While driving approximately 20 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle and the vehicle was taken to the dealer for diagnostics. The technicians were unable to diagnose the failure. The failure recurred intermittently. There was an investigation under the federal safety agency action number ea11003 (fuel system, diesel) that could possibly have been related to the failure. The vehicle was not repaired. The approximate failure mileage was 30,000. Updated 03/21/12 *bf updated 03/23/12.
When slowing down to a stop the car hesitates while idling and then when you start to press the gas pedal to go it hesitates more and almost stalls. The cooling fan seems to run excessively after turning off motor.
Vehicle occasionally stumbles as if experiencing fuel starvation. Seems to happen when vehicle is on an incline. If stopped, engine will quit when clutch is engaged.
The first time incident happened car almost stalled and check engine light came on an car had loss of power car was taken to cooley vw they told me at first that it was a tube from the turbo had to be replaced and the part was on back order so I called back a week later an then they told me that the emission system was plugged an it had to replace the whole exhaust system that took them a month to complete an they put 100 mile on the car because they couldn't get the check engine light to go out then they told me that the car need an emission ECM they repaired the car I picked the car up I didn't even go 1 mile from dealer an the car almost stalled on me again so I checked the fuel filter for my self and found that it was rusting inside filter housing an the housing was full of gold metal filling I replaced the 92 dollar fuel filter myself because the dealer didn't even check the filter the second time the incident happened I was driving down i91 in vermont an the car just completely died while I was driving at 68 MPH I then had the car towed over 100 miles to capital city's vw they had told me that the exhaust emission were plugged an that they had to change the exhaust system again there was about 4000 miles on it since cooley did it then the dealer called me back an said that there was rust and the metal fillings in the filter housing again the filter barely 2000 miles on the filter capital city's then told me that the whole fuel system had to be changed they changed the tank pumps line injector rail injectors its been 2000 miles since they did that and now the car is acting up again it has almost died several time again I don't wanna take it back to dealer if they are goin to keep putting the same inferior part back on 3 times with in 10000 miles is ridiculous I am lookin myself for a pump that will work since vw doesn't want to fix it right.
2010 volkswagon jetta stalled and would not restart. Dealer found metal in the fuel system and replaced complete fuel system per vta case #[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Diesel engine high pressure fuel pump failed while I was trying to pass another car on the freeway. Glow plug light when on and car immediately went into limp mode, dropping down to 35-40mph, making me unable to follow through on passing the other car and forcing vehicle behind me to brake. Was able to drive slowly 1/4 mile to exit, where the car stalled and would not restart. Towed to vw service center, where they found metal particles throughout fuel system. High pressure fuel pump had failed catastrophically, destroying fuel system and requiring entire fuel system replacement.
2010 jetta wagon tdi (35,500 miles); wouldn't start in am before work. Would crank but not turn over. Had it towed to dealership. Said "fuel was contaminated" and that the tech saw specks of something throughout the fuel system. They tried the line on me of "you must have mixed it with gas". I bought a diesel b/c I wanted to drive a diesel. I didn't mix them up. Not to mention I had already drove through half a tank of fuel before this incident. Vw agreed to warranty the repair however at $7500. What happens next time? Am I out $8k? I have the top tier "platinum" warranty but will it be covered for "contamination?" my vw service dept couldn't (or wouldn't) tell me anything. I called vwof america customer service line to have a case opened or get any information. I was called back in 24hrs by a woman that said, "it's not vw's fault you need to call the gas station b/c it was contaminated fuel". I find it odd that vw is covering the cost yet it's "not their fault". What company honors a warranty when they are not responsible for the damage? So where does that leave tdi owners? Are we supposed to carry around a chemistry set and test the fuel before we fill up? If I want to take a trip with my car I guess I can't now b/c I may not be able to find a "brand name" like shell or exxon. I think I have to sell the car. Kbb trade-in is $20,000. I wonder what vw will offer me on a trade of my tdi...... My car is still in the shop a week later, I have a loaner, I'm terrified to pick up the car and tomorrow it doesn't start again.
Driving southbound on interstate I-75 at approximately 12:30am vehicle suddenly lost power and engine stalled out. Vehicle was able to make it off interstate safely and coast to a stop five miles from our exit. Vehicle would not restart at all, engine would crank over but not start. The vehicle was towed to dealership later that morning. This is the second incident of vehicle losing power and not being able to restart it. First incident was approximately six months prior to this one. There have been only two drivers for this vehicle and there has been no issue of cross contamination of fuels. The vehicle is a 2010 tdi jetta.
First occurrence my wife was driving , she called me and said the car was going about 10 or 20 MPH. I asked were there any warning lights on the dash that were on she said the service engine soon was on and that was all. She made it home , called the local dealership. We carried the car they said they changed the fuel filter. Brought the car home ,it ran fine for a few days then the same thing happened again. The next day I contacted volkswagen assistance for them to tow it to the shop. The car was under the carport , I was going to push it out to go on the tow truck , but it started and ran fine with the exception of the engine light being on. The wrecker carried it to the shop. The dealership called me onjan. 03 2012 and told me the fuel was contaminated with water, and they would have to flush the system($500_+). They called back the next day and said they would have to replace everything in fuel system($8500 +). After some research my car is doing the same things as if the fuel pump had failed. This is a very common thing from what I"ve read on this motor . That's where were at now.
The high pressure fuel pump on my 2010 vw tdi failed on the highway causing a sudden loss of power. The vehicles was towed to the dealership where they confirmed that the injector pump was the problem.
Tl- the contact owns a 2010 volkswagen jetta. The contact stated that that the fuel line and the fuel injector was cracked. The vehicle was taken to the dealer where repairs were made to the vehicle under the federal safety agency campaign id number: 11v490000 (fuel system, diesel) but the repair did not rectify the fuel line issue. The manufacturer was notified of the failure and advised the contact that they would not take the liability for replacing any additional parts. The vehicle was not further repaired. The failure mileage was 28,000 and the current mileage was 29,000. Kmj
Vehicle quit on a main street going up a bridge rise. Had he car taken to the dealer where we purchased from. Service manager said there was a large amount of metal found in the filter element. They where sending fuel samples to vw for analysis. Three days later they gave me a rental car for 10 days. They are replacing everything in the fuel system, including the tank.
Accelerating at 40mph car began to run rough and lose power. Engine glow plug light began to flash. Car stalled and could not be restarted. Car towed to hiley volkwagen in arlington texas. Service department states that high pressure fuel pump disintegrated and that metal particles were found in the fuel lines. Will be rebuilding the fuel system and replacing the fuel tank.
Driving in heavy traffic at 45 MPH the car dash dinged, I looked down and immediately the car lost power. I was almost in multiple accidents as the car slowed rapidly without brake lights (the car engine stopped so suddenly that it took three or four seconds to comprehend the situation and activate hazard lights and take appropriate action) to warn other cars that I no longer have power. Also, to try and move out of harms way was extremely difficult as the car had no engine power. The car was eventually towed to the dealer where they determined that metal from the fuel pump was in the entire fuel system.
3 miles from home glow light starts blinking......not in limp mode I get home switch off wait.....take it for a quick spin no more flashing light or problem. Next day drive 130 miles to portland no problem. I then start out for beaverton and the light starts blinking again turn off again starts no problem but then the light comes on again. I then take it to dealer they take a look and replace the tank fuel pump.... I then drive it back to portland no problem until almost at my hotel light starts blinking and limp mode. Next day manage to just make it back to dealer they give me a rental and order in a valve or sensor not sure. Car is ready late the next day so I prefer to pick up to sat morning.sat morning I get less than 1 mile from dealer and the warning lights starts again and limp mode take it back. Following monday I get a call to order in some parts, next day I get another call that they are replacing the entire fuel system. Replaced the entire diesel fuel system 26+ components under warranty. Got car back on the 23rd of november 2011.
Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. Initially this was most often on a cold start, within the first 5-10 miles, but not consistently. It might do it once a day, once a week, or once every two or three weeks. I believe the problem to be fuel system related and not transmission. I have reported the problem to dealer with each service call (3 so far, I have 20k miles to date). Dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and I usually purchase chevron fuel. Dealer reported being unable to identify the problem without "codes". Vehicle hesitated again (11/25/11), within one block of driving after 20k service. I immediately returned to dealer, and they were still unable to diagnose. Dealer has kept the car and contacted vw USA tech service, but remains unable to diagnose as of 12/2/11. My daughter purchased the same car 3 days after I bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. This is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. I contacted vw USA and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. Vw did perform a fuel line recall with my last service, but the hesitation remains. There are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. Stalling in intersections and hesitation while driving are unacceptable performance for a car. Period. I hope you can help. Evenings or early ams are best time to call.
Car engine died on the highway. Coasted to side of road. High pressure fuel pump failure. Entire fuel system being replaced. Metal shavings throughout fuel system.
Vehicle developed a fuel leak as a result of fuel rail failure of the parts recalled per volkswagen recall campaign number is 23j9/v5 & 23j8/k5. Dealer performed recall replacing number 2 fuel line, but remaining oem parts of the fuel rail system now exhibit substantial corrosion, including visible rust and pitting. Recall notice not yet received as off 56 days after recall was announced.
I was exiting the freeway when my car lost power..the glow plug light started flashing and the service engine now light came on...car ran for maybe another 2 mins at the freeway exit light then died as I made my way to the other side of the road...I opened the fuel filter canister before I towed it to vw..I found the fuel filter to be full of metal shavings..no rust or cloudy fuel...just metal shavings vw dealer claimed the high pressure fuel pump failed and contaminated the entire fuel system. This is a major design flaw!!!
Noticed diesel leakage around the second valve of my tdi engine. None of the other valves on the 4 cylinder engine demonstrated leakage. No cracking of the fuel lines.
2010 vw jetta tdi with roughly 35,650 miles. While driving up the on-ramp to enter the interstate, glow plug dash light came on and warned to "check engine now." within 20 seconds, the car lost all power, and luckily I was able to coast over to the shoulder of the interstate (with drivers flying by at 65+MPH at 9:45pm). Vehicle would not restart and had to be towed to the vw dealership. Service rep claimed "fuel contamination," with metal shards all throughout the fuel system. Entire fuel system has to be replaced ($10,000 repair) with equivalent, new parts. According to vw service technicians, the parts have not been updated despite vw's knowledge of this problem. As a result, "fuel contamination" could happen again, and the car could shut off while driving at any time without notice. This is a very serious safety concern. Luckily, because I was driving at night, there was not a lot of congestion on the road. Had this happened during rush hour, there very likely would have been a severe accident. Vw claims the problem is a result of the poor quality of american diesel fuel supply, saying the tdis are designed in germany to run on 100% diesel that's found in europe. If this is the case, why are they selling german designed cars in the united states that doesn't have fuel supplies that are 100% diesel? Volkswagen needs to issue a recall of the 2009/2010 jetta tdi.
Tl* the contact owns a 2010 volkswagen jetta. While driving approximately 50 MPH, the vehicle suddenly stalled. The vehicle was towed to the dealer where the technician stated that the high pressure fuel pump would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 30,000. Updated 12/16/11*lj updated 01/20/12
While driving through a busy downtown, our car suddenly lost power and would not restart. It was towed to the nearest vw dealership. The next day, we were told that the problem was related to a failure of the high pressure fuel pump. The service manager said the fuel pump had "come apart" and sent metal shards throughout the entire fuel system. When asked why this would happen he stated that "it wasn't the kind of thing that you could have done anything to avoid or prevent". At the time, we were not aware of the federal investigation and did not ask any further questions. The car was at the dealership for 5 business days and most of the fuel system had to be replaced (filters, pipes, hoses, pump, fuel distributor, etc.). When we tried to get more information from a corporate customer service representative later in the week (after we learned of the investigation), he denied any problems with the fuel pump but did say that our failure appeared not to be caused by contaminated diesel. He refused to comment further on the situation and would not tell us whether or not the pump had been redesigned since our vehicle was made. When we picked up our car the service manager was also "unsure" whether or not the pump had been redesigned. Needless to say, we are still very concerned about the safety of our car and we?re thinking about trading it in. It was a very frightening and frustrating experience.
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