High pressure fuel pump failed during routine driving in a residential area. Car was able to cost to a safe location away from traffic.
2010 Volkswagen Jetta fuel system complaints
Page 9 of 11: complaints 221 to 250 of 303, newest first, as owners wrote them.
Tl* the contact owns a 2010 volkswagen jetta. The contact stated that the vehicle was burning more fuel than normal. The contact discovered that the vehicle was leaking fuel. The vehicle was taken to the dealer who performed a diagnostic that located the failure at the fuel line where the fuel circulation failed. The failure and the current mileage was 44,000. The consumer stated the manufacturer sent three notices that the vehicle was included in the recall. The vehicle was repaired in october 2011. Updated 01/04/12
09/29/11 4:30 pm 2010 jetta 14,734 miles od. Just cut off at 50 MPH in traffic. Started to loose power then it cut off. Then all [xxx] broke loose. It ( baby car) cut of without warning. Looked down , saw @ glow plug light@ flash then coasted over to the side of the road. Took vw tow 1 hr to arrive (kids were in the car I was blocking the bus lane). It cost me $ 20.00 worth of crap at rite-aid to sooth the beasts, kids while waiting. I called cerritos mckenna vw and tim (my reg service writer) said he knew what is was and it rarely happened it is the fuel pump explodes and sends metal chips throughout the fuel system. He said he would wait for us. When I got there[xxx] (my reg guy) was gone , no where to be found. Henry (new guy, I think/know I have bra's older then this kid) helped me out and said. Oh yeah ,this happens all the time a design flaw on the tdi's and they know all about it. I will take 3 days to get the parts. First, he tried to say that it is because I had it serviced it somewhere else. Wrong looked at the records I have only had it worked on at cerritos mckenna vw and further more I have had the oil change every 5000 no matter what. I only by diesel at shell / union 76 and no one else drives baby car , not even the hubby. He hates the car maybe he knew something I did not but I will not let him know he was right.. Never...this car hogs up the garage, now she is in the car port status no longer baby car but jetta car or bad car. Cerritosvw mckenna has had baby car 7 days and counting. You mark my words if this car dies one more time I will dump it at carmax. I will lower and drive the grand caravan 2007 (no problems ever). I spent 35,000 on this baby car aka jetta wetta and only have 14,743 miles @@on it. That is what makes me mad and then it is made in flipping mexico. This is not a daewoo. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Motor lost most power but was able to go 10-15mph to get to end of trip. Check engine light came on and glow plug light flashed on & off. Called vw and they scheduled appt for next day, said it was ok to drive in. Began drive home on major city street. While driving, the engine died and would not restart. Car stalled in left lane blocking rush hour traffic. The driver of the following car was able to stop traffic enough to allow us to push the dead vw off the road to the right. Cars were attempting to pass us as we pushed it to the side. Called vw and they sent a tow truck. Diagnostics the next day found metal in the tdi diesel high pressure fuel pump. Fuel system is to be replaced under warranty.
Vehicle stalled in right lane of traffic and would not restart. Location had no shoulder and did not allow vehicle to be moved out of traffic. Towed to dealer and told that the high pressure fuel pump had failed and that a common cause was gas in diesel. Our other two vehicles are also diesel so we are used to selecting diesel fuel. (later test by dealer showed no indication of gas in fuel) there was an crash involving two other vehicles trying to get around our disabled vehicle. I did not know if this counted as a crash above.
Imploding high pressure fuel pump.
Took my car to get the oil change and was told I have a fuel leak. Looked up car online at safecar.gov and saw the 2010 jetta has been recalled for: power train:automatic transmission/ fuel system, gasoline:delivery:hoses, lines/piping, and fittings. Having a fuel leak is more than draining on gas mileage it is a fire/explosive hazard. On the website it states: consequence: if chafing occurs, there is the potential for a fuel leak to develop. Fuel leakage, in the presence of an ignition source, could result in a fire. I am having issues with the fuel leakage and need my car recalled or fixed by the manufacturer. Http://www-odi.the federal safety agency.dot.gov/recalls/results.cfm thank you
The vehicle glow point warning light started flashing and vehicle lost power. Restarted and drove home with no further indicator lights. Restarted the following morning, check engine and glow point warning lights illuminated (glow point was flashing). Car lost power to the point that when the tow truck came the car could not climb the ramp under its own power though engine was running. Vw dealer reports that fuel pump disintegrated and sent metal fragments into fuel system damaging components of system but not entering engine.
High pressure fuel pump failure per dealer.
The vehicle experienced a sudden loss of power while driving on the interstate at 75 MPH. The sudden loss of power was accompanied by an audible warning chime with a flashing glow plug indicator which lists as an engine malfunction in the manual. 1-2 miles later, the vehicle stalled and was steered to the side of the road to avoid collision. 3 attempts were made to restart the vehicle with no success. Vw roadside assistance was called. 1 hour later, the tow truck arrived to tow the 2010 vw jetta tdi to the vw dealership. This was after hours and the dealership was closed. The vehicle was left at the service department. The key was left in the drop box with detailed explanation of issue on provided envelope. The dealership called the next day and reported the problem was a failed high pressure fuel pump and that the entire fuel system would have to be replaced due to possible metal contaminants throughout fuel system. The vehicle is still at the dealership for approximately 1 more week of repair. So far the estimate on the repair is around $8,000. Which is covered under warranty as the vehicle only has 15,000 miles on it.
Driving approximately 25 MPH, engine stalls, will not restart. According to dealer it in a in tank fuel punp issue requiring the entire fuel system to be replaced. The fuel tank was approximately 1/4 full (had run through 3/4 of tank). No fueling errors. 2010 vw jetta sportwagen tdi. Vehicle showed no warning signs. No sputtering, no lack of responsiveness, etc. Prior to failure.
My partner was driving on a curbed 4 lane road with bike lanes at 40 miles per hour when the engine sputtered and quit immediately. Would not restart. Left sitting halfway in the right lane and halfway in the bike lane. Had to be towed to dealer. Dealer found catastrophic failure of high pressure fuel pump sending debris into the entire fuel system. Still 2000 miles within power train warranty at 34,000 miles. Entire fuel system replaced under warranty.
2010 tdi jetta sportwagen stalled on deceleration lane, exiting highway.
While traveling at 70 MPH on cruise control glow-plug light flashed solid, complete loss of power, engine stalled, and no restart. Dealer stated catastrophic failure of the high pressure fuel pump contaminated entire fuel system and would need to be replaced.
Vehicle was going at 25 MPH when it started losing power. It stopped barely few feet after the intersection. Engine would not start. Vehicle was towed away to the nearest vw dealership. After investigation dealership says that they found traces of gasoline in the fuel pump and gasoline has destroyed the fuel system. I showed them my last three receipts as proof that I always put diesel in the vehicle. Car is at the dealership since 01-aug-2011. They said they have to replace the whole system. Initially they have quoted about $4800 + labor but later on they agreed to fix it under warranty , car is only 18 months old and has 1800 miles. I am concerned that this may happen again as I still would end up going to the same diesel stations for filling and if they are contaminated as dealer says I may end up with a dead engine again.
Dead pedal - hesitation - stalling. Absolutely no throttle response when trying to pull out into traffic. You press the pedal and there is nothing there. Stop and go traffic on the expressway or stopping at an intersection the car stalls. Also have experienced surging at highway speed as if the fuel supply is cutting out. We recently returned from a trip to portsmouth nh. We were in six lanes of stop and go traffic on I-95 and the car kept stalling. When you would depress the gas pedal to continue moving there is no throttle response. We parked in the portsmouth municipal garage. As we ascended through the garage looking for a parking space [incline position] about 5 MPH, there was no throttle response. The car would not move. I had to continue to feather the pedal to pull into a parking space. We now have 20k miles on the car and have had the car looked at 6 times at the local vw dealer with no fix. The car has serious throttle issues and has become dangerous to drive. Please note to numerous to mention vw tdi hesitation issues on many web forums. Someone is likely to get seriously injured or killed with this problem that vw must know about. Please advise !!!!!
2010 my vw jetta sportwagen 2.0l tdi (diesel, manual transmission) after I took my vehicle for it's scheduled 30k mi. Serviceback in 06/2011, I looked in the engine bay to wipe off any possible spillage, when low and behold I spot what looks like leaking from where the injectors meet the valve cover. I posted my findings on an internet forum (http://forums.tdiclub.com/showthread.php?t=320136). Today, when I went to another internet forum, a member posted about 2011my's having the same problem as I encountered (http://forums.vwvortex.com/showthread.php?5392651-if-you-have-a-tdi-jsw-you-might-be-leaking-fuel-%28specially-2011-models%29.&s=be0d20e1355e3991aa5d443bc4f3604c). There is already a defect investigation summary with the federal safety agency (http://www-odi.the federal safety agency.dot.gov/cars/problems/defect/defectsummary2.cfm?inv_id=22524&type=vehicle&typenum=1&cmpt_id=158&prod_id=954770&make=volkswagen&model=jetta%20sportwagen&model_yr=2011). Would it be possible to reopen the investigation/add 2010 my's to the defect investigation? Thank you
After reading some articles regarding possible problems with the fuel pump on my 2010 volkswagen jetta tdi, I realized that I may have had several related incidents. On two separate occasions over the past three months, the engine has mysteriously stopped as I slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. It has been ok for the past few weeks, but now I am worried now that I understand a larger problem may be brewing...
2010 vw jetta tdi. Check engine light came on, vehicle lost power. I was able to safely pull into a shopping plaza. Dealer diagnosed as hpfp (high pressure fuel pump) problem. Apparently this is happening a lot: http://forums.tdiclub.com/showthread.php?t=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system.
Tl* the contact owns a 2010 volkswagen jetta sportswagen. The contact stated that the high pressure fuel injector pumped failed, causing the vehicle to stall. The failure recurred repeatedly. The vehicle was taken to an authorized dealer and the vehicle was repaired. The manufacturer was notified. The failure mileage was 9,000 and the current mileage was 51,000. Updated 9/13/11 *cn updated 2/22/12
2010 vw tdi jetta wagon I own a 2010 vw tdi jetta wagon and early jan/feb I smelled diesel fuel coming into my car (the car at the time had 8,000 miles). Also, I noticed diesel fuel dripping on my driveway. I reported the incident to the dealer, where they first advised that the fuel injector needed to be tightened. The next day same problem persisted. They replaced one of the injectors. The smell continued until I instructed them to order a new hood insulator cover and engine cover (both were saturated with diesel. My car was at the dealer for close to three weeks between all three visits. My concern is that the other three injectors have the same issue and this will occur again.
Traveling on interstate at about 65 MPH when started losing power and the glow plug light started flashing then a complete stall. Car is still in the service dept at vw. Vw stated they are not quite sure what is wrong but suspect it was fuel related ("metal shavings in the fuel"). Said they were sending it off for testing and maybe a week or two before they know something.
While driving my dealer maintained 2010 volkswagen jetta tdi the glow plug and engine lights began flashing and the car was unable to accelerate. The engine died and would not restart when stopped in a l turn lane. To get the car off of the road I had to coast across 3 lanes of traffic and roll into a gas station. Thankfully it was a saturday morning and traffic was minimal. The car was towed to the dealer. Monday the dealer called to inform me that the high pressure fuel pump (hpfp) disintegrated leaving metal shaving throughout the entire fuel system. Consequently, the whole fuel system would need to be replaced. Fortunately, the car has 33k on a 36k warranty, otherwise the repair could cost from $7k-$9k.
The following event occurred on 22 july 2011 in a 2010 vw jetta tdi with the dsg. Weather was sunny, clear and approximately 94 degrees. Time of day was 1630 hours. I was leaving work and I attempted to enter the interstate to go home. I pressed on the accelerator to merge into traffic. When I pushed on the pedal, the vehicle would not increase speed and the "check engine - service now' message appeared in the multi-function display. Also, the glow plug indicator was illuminated. I pulled to the shoulder, turned off the vehicle and checked under the hood and under the body. Nothing appeared out of place, broken, leaking or any other symptom which would be unusual. I closed the hood, entered the vehicle and restarted it. It started and idled fine. No warning messages or indicator lamps appeared. I put the car in gear and merged into traffic. After driving approximately 1 or 2 miles, the "check engine - service now" message reappeared and the mil lamp was illuminated. Also, the battery light came on and the engine immediately stalled. I coasted to the shoulder and parked the vehicle. It would not restart. Again, I exited the vehicle, checked under the hood and under the body but there were no signs of anything unusual. This was the first time this issue has occurred. The vehicle is currently at the dealer. The diagnosis is the high pressure fuel pump (hpfp) failed and cause metal shavings to be sent throughout the fuel system. The dealer stated they are waiting on the volkswagen technician to inform them on the correct parts to order.
Was traveling on a city block in san francisco when the engine light went on. There was a slight power surge but no stall. Driving into the next city block the car completely died and I pulled over to curb. Unable to start again. Car was towed to vw dealer. Was told the fuel pump in the tank had malfunctioned, and contaminated the fuel tank. Entire fuel pump, tank, system is being replaced under warranty.
We purchased a 2010 volkswagen jetta sportwagen tdi in july 2010. On july 21, 2011, the vehicle was given its first service at a volkswagen dealership in madison, wi. The next day, july 22, 2011, the car was to be driven from madison, wi, to nashville, tn. Just past urbana, il, the vehicle began to overheat, increasing to 190 degrees. In addition, the acceleration ability began decreasing until the vehicle would not go more than 72 MPH. The check engine light came on and began flashing. Driving the vehicle became dangerous, and the vehicle was driven into a rest stop and turned off. Volkswagen roadside assistance took the vehicle to the nearest dealership which was in urbana, il. O'brien volkswagen determined on july 23, 2011, that the fuel pump located in the gas tank was not operating properly. The replacement tank/pump has been ordered and is scheduled to be replaced in the vehicle on july 26, 2011. We found that this complaint has been made by others, and we hope that this will become an official recall. If it had been under recall when the vehicle received its service on july 21, the part(s) could have been replaced at that time, and the dangerous driving conditions could have been avoided.
I want to make sure my vehicle is included in the federal safety agency investigation ea11003 - volkswagen diesel high pressure fuel pump failures. Note: vw uses a foam cup test to verify presence of gasoline in the diesel fuel. Biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. Most all stations in illinois sell biodiesel because of state tax incentives. I explained this multiple times to my dealer but they wouldn't listen. They wanted me to pay $200.00 to send the fuel to an outside lab for testing so I turned the issue over to my insurance company. Final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. I have a receipt showing what pump I filled up from and a letter from the illinois department of agriculture stating they tested the diesel fuel from the pump I filled up at and it tested within compliance. I filled up three days prior to the pump failure and the engine was running perfectly up til the failure. The only thing I wondered about is the cooling fan wasn't running and it was 94 degrees out that day. The dealer was useless and dismissed everything I said claiming I put gasoline in the car. I am the only driver in my household who had ever fueled it up and I know for a fact I had not ever put in the wrong fuel. I feel I am owed compensation from volkswagen for the way I was treated and the fact I was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. My jetta was brand new - only 3236 miles on the odometer when the pump failed. There are multiple reports of this problem all over the vw tdi forums on the internet. I wasn't the first one this happened to and there have been more since. Please help protect consumers from being put in the unnecessary position of fighting a huge company. I would be happy to share my documentation so you really should be contacting owners for more info.
2010 jetta diesel automobile. Problems with engine stalling and/or power down problems. Almost hit by another vehicle in a left hand turn twice because vehicle stalled. We have returned it to the dealership several times, but they deny anything is wrong. It does not happen all the time, but very frightening when it does happen. We purchased the car in dec 2010 and it has happened 16 times, 8 in major traffic.
The car chronically stalls in first or second gear in stop and go traffic, at very slow speeds or when coasting. When giving it gas and letting out the clutch, it just stalls with no warning. Have spoken with other jetta tdi owners and they acknowledge same problem
Tl*the contact owns a 2010 volkswagen jetta. While driving approximately 20 MPH the vehicle lost power. The contact noticed the glow plug warning light illuminated on the instrument panel. The contact was able to drive the vehicle at a low speed to the nearest dealer. The technicians stated the fuel pump, the injectors, and fuel lines needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 21,000. Updated 07-06/11 *bf updated 3/1/12
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