I bought a VW 2019 Jetta used in 2023 from a Volkswagen dealer in Bayside, Queens with about 20k miles on it. There was a recall on the car for a faulty ignition switch and prior to getting my car inspected recently, it needed to be taken care of to pass inspection as well as an oil sensor contributing to a check engine light. Both were taken care of by VW Platinum Service in Hicksville and the car passed inspection with a mileage now with about 62k miles. Since then, my car on two extremely hot days has shut off on me completely while driving. The first time it happened, they inspected the car again and assured me after several tests there were no issues with the car. I had the car back for about 2 weeks and then this past Friday 7/17, the car shut off on me again and I towed it to the same service center. They keep claiming it has nothing to do with the recall and provide me with service reports that say "no codes found" after their inspection. They want to charge me for additional tests and "mechanical diagnostics" as per the owner of the center. There is ample evidence online that suggests the symptoms I am experiencing with my car are exactly attributed to the recall they claim to have fixed. There was never an issue prior to getting the recall taken care of and the inspection at this service center. They do not care about my safety concerns and I am legitimately afraid to drive the car around. The only reason why I am not injured yet is because it thankfully has died while driving at lower speeds leaving work in a parking lot.
Volkswagen Jetta stalling problems
1,012 of the 9,925 owner complaints about the Volkswagen Jetta describe engine stalls while driving, most of them for the 2010 model year.
- owner complaints
- 1,012
- worst model year
- 2010
- typical repair cost reported
- $4,000
- typical mileage
- 44,100
By model year
Often reported together
Fuel pump 192Check engine light 153Loss of power 123Won't start 58Jerking 44Hesitation 42Misfire 30Engine failure 26
Trouble codes mentioned
P0087 5P0011 3P2015 2P0191 2P2146 1P2127 1P177B 1P1472 1P1435 1P1421 1
What owners say
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the message "Starter System Failure" was displayed and the vehicle stalled. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not yet repaired. The contact associated the failure with the federal safety agency Campaign Number: 23V604000 (Electrical System); however, the VIN was not included. The manufacturer was aware of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 80,000.
The vehicle experiences a sudden engine stall shortly after starting, accompanied by an immediate dashboard error message stating: "Starter system faulty, please service vehicle." An OBD-II diagnostic scan confirms active fault code P253200 (Ignition Switch Run Position Circuit High). This failure mirrors Volkswagen Safety Recall 28H7 / the federal safety agency Campaign 23V604 exactly, but my specific VIN is currently excluded from the recall database. The sudden stalling presents an immediate traffic safety and crash hazard.
The vehicle is a 2019 Volkswagen Jetta (VIN [XXX]). The primary malfunction appears to involve the vehicle's electrical and starting system. The vehicle intermittently displays a "Starter System Faulty" warning message and has shut off unexpectedly while driving, particularly during periods of hot weather. The exact failed component has not been definitively identified, but the symptoms are consistent with an ignition switch or electrical system defect. The vehicle is available for inspection upon request. This defect creates a serious safety risk because the vehicle can lose power and stall while in motion. The unexpected shutdown places the driver, passengers, and surrounding motorists at risk of a crash, especially when driving at higher speeds or in traffic. The problem has occurred multiple times and has persisted despite repair attempts. More than $1,000 has been spent on repairs related to this issue, but the problem has not been resolved. The vehicle has been inspected and repaired by service technicians; however, the underlying cause has not been successfully corrected. The vehicle has not been involved in a crash as a result of the defect, but the recurring stalling and loss of power present an ongoing safety concern. Volkswagen has been contacted regarding the issue, but assistance has not resolved the problem. Prior to the vehicle shutting off, warning messages including "Starter System Faulty" appeared on the dashboard. The issue is more likely to occur during hot weather conditions. These warning messages began appearing before the stalling events and continue to occur despite repair efforts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have had my vehicle for 2 years. Every summer or when temperatures are high, my car shuts off while driving. I get the “starter system faulty. Please service vehicle” message on the dashboard. I’ve called VW about the previous recall and they’ve said my vehicle is not car of it. I have a traditional key and these issues have happened more than a handful of times especially recently where I’ll drive and my car shuts off completely.
While driving in hot environments the entire electrical interface would turn off. Some times the engine would stall as well. Nothing electrical works in the car and the motor would cut off while driving.
The vehicle is sluggish while driving as if trying to pick up speed as if it is not shifting into the next gear. The other day while making a hard left turn, the vehicle stalled and when picking up speed continued to stall and struggled to gain power. When looking under the hood when it was safe to stop, there was smoke. Thank you.
Car was great for first 100000 miles. Then it was not. While driving in heavy traffic on a three lane highway, car lost power, ability to accelerate and went into limp mode. EPC code went on. Very dangerous. Took it to several mechanics, VW dealerships, could find nothing wrong. Issue has happened over 100x since, but I am unable to afford another vehicle and pray over car continually to keep me and others on road safe. Few times car would suddenly shudder like engine was quitting. Canceled medical trip to city when this happened 50 miles from home. Have had to cancel work as well one day when this happened. Recently bought a FIXD sensor and it diagnosed issues with faulty gas cap and purge valve. Replaced both. That issue seems to have resolved. Car has been burning oil like crazy. Sometimes 1L after driving 150 miles. Fuel efficiency is terrible. Even running 91 grade fuel hasn't helped. In cold weather, around -30, sometimes driver door won't close. Literally have to drive with one hand holding steering wheel and one hand on door. Scary. Newest issue this week. While driving highway speed, low oil light flashed momentarily. Then speedometer and rpm gages quit. Then entire instrument cluster went black. Was almost at work, so prayed and got there safely. After work, instrument cluster worked, but car started and stalled immediately. Mechanic code reader pulls up nothing. My FIXD reader says it's a upstream oxygen sensor. Looking at youtube videos, the issue it describes sounds like this may have been what contributed to those EPC codes for last few years. Borrowing a vehicle from family - car is stranded at work. This is my first and likely last VW.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at 50 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact stopped driving the vehicle due to safety concerns. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
engine stalling and cutting off while driving. unsafe while in heavy traffic.
Related recalls
Engine and engine cooling: engine
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles equipped with a 1.4L engine. These vehicles have an engine that may seize due to an improper casting of the block.
- Risk
- If the engine seizes, the wheels may suddenly lock up, causing a loss of vehicle control and increasing the risk of a crash.
- Remedy
- Volkswagen will either buy back the vehicle or replace the engine block, free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 10F4.
Recall number 17V070000 · Recall details
Engine and engine cooling: exhaust system
- What is wrong
- Volkswagen is recalling certain model year 2011-2012 jetta sedan vehicles manufactured from march 18, 2010, through august 22, 2011. Some vehicles had a stainless steel exhaust tip installed at the port during importation. These exhaust tips may extend beyond the original length of the factory-installed exhaust pipes. It is possible for inadvertent contact to occur with a person's leg.
- Risk
- If the tailpipe extension is hot during inadvertent contact, a burn could occur.
- Remedy
- Dealers will inspect and replace the stainless steel exhaust tips as necessary free of charge. The safety recall is expected to begin during november 2011. Owners may contact volkswagen at 1‑800‑822‑8987.
Recall number 11V466000 · Recall details
Engine and engine cooling: cooling system: fan
- What is wrong
- Improper material was used in manufacturing the radiator fan motor shaft causing the shaft to wear and become noisy.
- Risk
- A worn and noisy fan motor shaft can seize renderingthe fan motor inoperative, eventually causing the engine to overheat and stall. A stalled vehicle in traffic can increase the potential for a vehicle accident.
- Remedy
- Dealers will replace the complete cooling fan assembly on vehicle having the potential shaft material problem. Dealers will install a new fan blade including a new lock nut on vehicle with loose fan blade lock nuts.
Recall number 95V178000 · Recall details
Questions about the Volkswagen Jetta stalling
Which Volkswagen Jetta years have engine stalls while driving problems?
The model years with the most reports are 2010 (197 complaints), 2009 (174 complaints) and 2011 (100 complaints).
How much does it cost to fix engine stalls while driving on the Volkswagen Jetta?
Owners who mentioned a price put the repair at about $4,000 (median of 99 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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