2011 Volkswagen Tiguan: fuel pump failure

Filed Dec 27, 2024 · Engine · 137,000 miles · CA

⁠The contact owns a 2011 Volkswagen Tiguan. The contact stated that while driving at 45 MPH, the engine stalled. After several attempts, the vehicle started however the vehicle drove slowly. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence and then towed to an independent mechanic where it was diagnosed that the engine failed. The manufacturer was notified of the failure. The contact was informed that the fuel pump was previously repaired. The vehicle was towed back to the residence and was not repaired. The contact mentioned that the horn and the instrument panel failed to function. The failure mileage was unknown. 137,000.

Filed Mar 23, 2018 · Engine · 109,000 miles · OH

Car was running fine, no dash lights, odd sounds or anything to indicate issue. Last oil change was normal and almost due for new oil change. At 109k miles, went to start the car and turned over but immediately shut down. Thought maybe key fob or fuel pump but had to have towed to vw dealer. Upon reviewing, dealer explained that car suddenly jumped the timing chain and ruined the engine, requiring replacement of new one costing $8000+. Since out of warranty, vw will not assist in any way even though appears to be common issue with this vehicle. This is a safety risk if this happens while car is moving.

Filed Dec 28, 2017 · Engine · 63,000 miles · TX

Car was driven home with no engine noise or smoking and parked by the storm drainage. No signs or anything prior that the car needed servicing. About 5 minutes later went outside to move the car up from the drainage about 5 feet to in front of the center of the house in front of the door. Opened car door and placed key in to turn the engine on. Engine just turned but would not ignite or come on. On 12/26/17 contacted the dealer and stated the issue. Quick thought was the fuel pump or module went out. Had the vehicle towed to the dealer. After diagnosis and research. Found out the engine had "jumped timing" or tensioner had crashed the engine. Car has 63k miles and now to fix it will cost 7000.00. Dealer stated with a 10% discount the cost will be lowered 6,1000.00 plus taxes. Total rip off the car has a warranty of 36k when purchased but now has past the mileage timeframe but the (tensioner) is not to go out or have problems until the vehicle reaches around 120k .

Filed Aug 22, 2017 · Engine, Fuel system · 99,200 miles · GA

Tl* the contact owns a 2011 volkswagen tiguan. The contact stated that while driving at 10 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a malfunctioning fuel pump module, that needed replacement. The vehicle was not repaired. The manufacturer or local volkswagen dealer were not made aware of the failure. The failure mileage was 99,200.

Filed Aug 16, 2016 · Fuel system, Lights · 49,000 miles · CA

On four separate occasions the car has lost power while in drive on city streets. First occasion april 23 2014 the coolant/water pump failed as did fuse. May 23 fuel pump failed and fuel pump panel. July 28 car died while driving due to faulty fuel injector. Yesterday aug 15 2016 car again lost power while driving on city streets and had to be towed (fourth time with less than 50k miles) to dealer. I am awaiting diagnosis but no longer feel safe in the vehicle. Twice I was fortunate that police officers showed up and were able to push my car out of traffic and to safety but at this point I believe vw should take action to replace the car as it has clearly proven a safety hazard for myself and others on the road. Respectfully submitted, [xxx] . Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Nov 7, 2014 · Fuel system · 54,000 miles · WV

Car lost power and lurched, engine light started flashing, car would not drive over 20-30 MPH. Was able to pull car over off of 2-lane road. Could not start car. Had to have a tow. This is the second time that there has been a fuel injection system problem and the first happened almost a year ago. The fuel pump was "bad" according to the service department. Car was repaired, along with a replaced fuel injector (2nd time). Picked up car and proceeded to leave the dealer. Car was driving like a truck and would not go over 30 MPH. Engine light repeatedly flashing, bad fumes in car. Was able to get out of traffic and turn around and make it back to the dealer. Today it's the coil. And "this is a fluke" and can happen at anytime. They are replacing the coil, but now when will the next one happen? This 2011 tiguan has had numerous fuel problems since I bought it. Also, I did experience the external lights recall issue and this was fixed earlier this year. Seems there is a lot wrong with this car and now I have no idea when the next issue will happen and where I will be when that happens!

Filed Dec 20, 2013 · Electrical, Fuel system · 28,000 miles · TX

When trying to leave a parking spot, car stalled. Was able to put car in park and restart car. Took to dealer and a fuel sending relay was replaced. Had the car in the shop 6 months prior for the electrical issue reported multiple times on this model. Dealer said they replaced the high pressure fuel pump. Incident occurred again. Car returned to shop and this time they said it was the fuel pump again. Thankfully this did not occur on highway as others have experienced, but now don't have faith in this vehicle. Vw would not help repair costs as car is now (third incident) over the warranty mileage. Would not purchase again!

Filed Sep 9, 2013 · Fuel system · 44,000 miles · MN

Traveling north/west bound on interstate 94 in maple grove, mn. Car suddenly lost power, started stuttering, and then shut off. Waited 2 hours for a tow on the side of the freeway with a 3 year old in 90 degree heat. *tr was towed to luther west side vw dealer and they found a failure of the high pressure fuel pump. There has been ongoing issues with these pumps in previous model years 2009 and 2010. Those years were investigated by the ntsb previously and the vw warranty for the part was extended as a result. But as of now vw is refusing to fix the part under warranty.