2011 Volkswagen Tiguan: clunking or noise when steering

Filed Dec 24, 2019 · Airbags · 119,000 miles · MD

Vehicle repaired under recall 15v483000 on 5/2015. However, the repaired/replaced part appears to have failed again (clicking noise when turning wheel, air bag light on, complete loss of power in steering wheel). Airbag light came on after starting the car while parked on side of city street and merging into traffic at low speed.

Filed Sep 4, 2018 · Airbags, Electrical · 57,000 miles · OH

When doing a full turn my steering wheel started clicking and then my airbag light illuminated. I also lost all steering wheel controls and horn. After doing some research, I found out it was a clock spring. Volkswagen has had many models affected by this even my 2011 year tiguan but when volkwagen pulls up my VIN, they are claiming it is not part of the recall which is very frustrationg.

Filed Mar 7, 2018 · Airbags, Steering · 90,000 miles · FL

Tl* the contact owns a 2011 volkswagen tiguan. While making a left turn, there was a clicking noise coming from the steering wheel and an air bag warning message illuminated. The vehicle was taken to brandon volkswagen (9816 e adamo dr, tampa, fl 33619, (844) 378-9574) where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v483000 (air bags); however, the failure recurred. The manufacturer was contacted and did not assist. The approximate failure mileage was 90,000.

Filed Aug 23, 2017 · Airbags, Steering · 100,000 miles · MA

Faulty clock spring - clicking noise came from steering wheel when turned then none of the buttons would work and the airbag light came on. Came to find out it was a faulty clock spring and the airbag wouldn't deploy if we were in an accident.

Filed Aug 9, 2017 · Airbags, Steering · 106,000 miles · MD

Tl* the contact owns a 2011 volkswagen tiguan. While turning the vehicle, the contact heard a clicking noise in the steering column. Also, the horn, cruise control, and hands free phone service failed, and the air bag warning indicator illuminated. The vehicle was taken to darcars volkswagen silver spring (12511 prosperity dr, silver spring, md 20904, (301) 622-7000) where it was diagnosed that the clock spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures and stated that the warranty did not cover the repairs. No further assistance was offered. The contact referenced the federal safety agency campaign number: 15v483000 (air bags) and stated that the vehicle previously had a cover assembly placed over the clock spring, but the failure recurred. The approximate failure mileage was 106,000.