2013 Volkswagen Tiguan: clunking or noise when steering

Filed Apr 16, 2021 · Airbags, Electrical · 130,000 miles · OR

Steering wheel made clicking noise, suddenly the airbag light came on and no steering wheel controls would work while driving down the highway. Looked up that it could be the recall on the clock spring stating debris could get into the area and cause a failure. Spoke with vw of america, states the vehicle is only covered up to 120,000 (my mileage at time of call to vw was 135k). Given this is a known issue for these vehicles and the investigation even needed to be re-opened in 2018, you think the company would care about the safety of their customers as I am now driving a vehicle with an airbag that won't deploy upon impact (possibly fatal).

Filed May 22, 2018 · Airbags · 107,000 miles · KS

One day I was driving and heard this clicking noise in my steering wheel whenever I turned. It progressively got worse throughout the day and about 4 hours later from when I initially heard it, my airbag light came on. I called my dealership and they told me it was my clock spring and that there was a recall for this a few years ago however my VIN was not one that was noted under that recall. I have no power to my steering wheel touch controls and my horn does not work which has been very scary as I have no way to alert those around me when they swerve into my lane-which has happened multiple times.

Filed Apr 21, 2018 · Airbags · 30,000 miles · CO

An airbag error warning illuminated on my dashboard and the steering wheel began to make a clicking noise. After researching potential causes and receiving a recommendation from a car service dealer, I found a recall issued under the federal safety agency campaign number 15v483000. My VIN does not list my vehicle under the recall; however, the air bag clock spring is broken. I'd like to request an investigation into my vehicle's faulty air bag clock spring and request a recall in accordance with the campaign number listed above.

Filed Mar 27, 2018 · Electrical, Steering · CA

Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that there was a failure with the steering wheel making an abnormal noise, then the horn failed, the steering wheel function buttons failed and the air bag warning light illuminated. The vehicle was not taken to a dealer for diagnosis or repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was excluded from any recalls. The manufacturer offered no further assistance. The approximate failure mileage was not available.

Filed Jan 2, 2018 · Airbags, Steering · 100,000 miles · AR

Vehicle's clock spring was found to be dysfunctional and had to be replaced. My steering wheel started making a clicking noise and then an airbag error came up. I was afraid it would not deploy in the event of a wreck, or deploy for no reason driving down the street. Doing some research it appears there is a recall for this exact issue that includes my year and model - but volkswagen is saying it's not included based on my VIN. I believe that it should be included since the clock spring is malfunctioning in a 3.5 year old car.

Filed Jun 27, 2017 · Airbags, Steering · 46,000 miles · NC

Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the vehicle was repaired per an unknown recall. Afterwards, while driving, the contact heard a loud clicking noise in the steering wheel. In addition, the horn failed to sound and the air bag warning indicator illuminated. The vehicle was taken to leith bmw (5609 capital blvd, raleigh nc 27616 (844) 261-4301) where it was diagnosed that the clock spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was previously repaired and that the contact was over the warranty mileage. No assistance was offered. The failure mileage was 46,000.

Filed Mar 20, 2017 · Airbags, Steering · 70,000 miles · IA

My steering wheel began to make a clicking noise when I turned the wheel in either direction. Shortly after that happened, I turned into a parking spot and I felt a slight tension at the wheel and then a pop and my airbag light came on. We took it in to the dealership and were notified that the air back clock spring had failed and that it would have to be replaced. When I searched the federal safety agency site, I found that there is a recall for 2013 volkswagen tiguan's for this specific item but that my VIN number is not one of the vehicles listed in the recall. So now I'm facing an $800.00 repair bill for an item that's already been identified for a recall, but my VIN number does not match.

Filed Mar 23, 2016 · Airbags · 54,000 miles · OH

While making a normal-radius left-hand turn into a parking spot, the steering wheel made a soft popping sound. Immediately, the airbag indicator illuminated, along with a message indicating that the driver airbag was not functional. Further inspection found that the driver airbag, driver steering wheel controls, and horn were non-functional. The vw dealership indicated that steering wheel clock spring had torn, and was therefore replaced. A recall (15v483000) was issued in aug 2015 for vw tiguan 2013s, but this VIN was not included in the recall. When contacting vw's customer service team, they indicated that this VIN was intentionally not included in the recall, however evidence indicates otherwise. This VIN, and likely others with the same trim, should be included in a new recall for the same, as the problem extends beyond the vins in the original recall, 15v483000.