2013 Volkswagen Tiguan: fuel pump failure

Filed Mar 13, 2018 · Fuel system · 102,000 miles · FL · fire

Fuel system problems... Replaced rear fuel pump 8/15/2017. Car blew out fuel line within two weeks.. Spilled gas all under car.. Caught fire and burned to the gound. Vw technical pros did work... @ audi pensacola (sonic auto group) . Car had previously had recall on fuel system fixed in 2016. Still failed. Got into car in am and it would run for 2 seconds and quit. Called service tech for guidance.. Said get tow truck to bring it in to audi pensacola for exam. Car caught fire in driveway thankfully out from under carport. Fire dept arrived just in time to save my house from being totally involved. See attachments of repair bill and pix of fire. More available

Filed Aug 8, 2017 · Fuel system · 102,000 miles · FL

Hard starting 1st thing am.... Seems to run ok afterward. Vw serivce tech says rear fuel pump and sensor bad..causing engine speed sensor to malfunction. Car stalled on fway twice too...

Filed Oct 1, 2016 · Engine, Fuel system · 27,100 miles · OH

When you are attempting to stop the car, the car stops completely. Everything shuts down. Need to place the car in park and restart car. The car restarts. However, the shutdown can happen more than once during the same trip each time the car stops. The check engine light comes on and then will go off. This started happening in aug 2015 @ 27000 miles. I have taken the car to the dealer 3 times. They run diagnostics and clear fault if the light is on at the time. The dealer replaced the boost pressure sensor in june 2016 but the problem has started again. Since the light goes on and off, it is hard to know if there is a serious problem. So far it has stalled on side roads or parking lots. If this should happen on the highway, it would cause a serious accident. In 2014, the car was part of a fuel pump recall.

Filed Mar 20, 2014 · Fuel system, Steering · 21,000 miles · IL

I purchased a 2012 vw tiguan and started having problems with this vehicle at about 15,000 miles when the fuel pump and modulator went bad.. After that I went through 2 or 3 more fuel pumps on the vehicle, the steering column failed. Unsatisfied with the cars performance I voiced my opinion to the dealership; asking to get out of the vehicle. They contacted vw who agreed to place me in a 2013 model and gave about $4500 towards my costs of the updated model; which I still lost considerable money on because of a very low trade in value; but I wanted a safe vehicle for me and my family. Now I had the 2013 for over a year and 21,000 miles roles on and my fuel pump went out on this car. It happened while I was making a right turn into traffic and the car died almost causing my family and I to have a serious accident. The dealer replaced the fuel pump and module once again. I contacted vw and explained my wife and I are scared this problem will continue to happen and have found multiple sources including the dealer stating this problem continues to occur and I fear for my safety while driving. I also have been very patient with them regarding the multiple inconveniences this has been for me with multiple vehicles. They refused to help me and just continue with the original warranty. I asked for consideration to please be taken out of this vehicle and they out right refused to hear me. Now I have a car that I owe money on, cannot afford to trade in, with a known mechanical problem. My wife is scared to drive in the car and will not allow me to travel with my kids. Vw was only concerned about the bottom line and not the customer experience. The rep would not interject his own feelings however he did say given my vw experience he does not blame me for wanting out of the car; but vw would not help. All I asked for was a vehicle that will provide safety for me and my family.

Filed Mar 12, 2014 · Acceleration, Engine · 13,570 miles · OR

After turning motor on, and backing up, the car is unresponsive when shifted into drive,. On 4 occasions now I have had to restart the car and try again. The accelerator seems progressively unresponsive. Yesterday, the car stayed in gear, and on long enough for me to pull into traffic and then died. I had to restart while vehicles drove around me. Thankfully it was a residential street. I'm very worried now to drive the car as it could happen in a busier environment and result in an accident. Checking online, this seems to have occurred to other volkswagen tiguan owners over the past 3 years, but dealership service departments were unable to determine the problem or changed out the fuel pump. After gm recall I am very concerned.