While driving my family around, the car lost engine power and came to a stop on a busy roadway leaving us stranded until a tow truck could arrive. There were no warnings or indications that anything was wrong. One minute, it was driving fine and out of nowhere, the engine shut off in the middle of the road leaving us blocking a lane and creating a dangerous situation. The dealership is claiming that the high pressure fuel pump suffered a catastrophic failure and that the entire fuel system needs to be replaced, which is going to cost more than $13,000.
2012 Volkswagen Touareg: fuel pump failure
5 of the 28 complaints about the 2012 Volkswagen Touareg describe fuel pump failure.
- owner complaints
- 5
- of this car's complaints
- 18%
- recalls
- 0
Is there a fix? No recall or service bulletin covers this area of the car yet.
Fuel pump failure by model year
What owners say
This happened to this my 2012 touareg. The engine randomly died, even on freeway, which is too dangerous. The previous time in in jan,2018 and this time was on feb, 5th, 2018. I went to vw dealership, they couldn't find out anything. Saying everything is normal and they couldn't suggest anything. But it is extreme unsafe for me to drive this car. The issue randomly happens. Per http://forums.vwvortex.com/showthread.php?4965979-car-randomly-dies-while-driving-on-freeway, seems this is a common issue among vw vehicles, and people thought it is high pressure fuel pump problem or other relevant parts. Vw should take it seriously and find out the root cause and fix it. Thanks, liang
Check engine light came on and was a error code for the fuel pump. Took 4 hours of work and had to be replaced.
I was driving on a busy street, when I stopped at a red light. The car stalled at the light, and would not restart. I had it towed to the nearest vw dealer and was informed that there was a problem with the fuel pump (metal found), and that they were going to have to replace the fuel pump, and line. I feel that I was lucky not to have been driving on the freeway going 50 - 70 miles an hour, in which a crash could have occurred when the car stalled.
Vehicle lost power without warning at highway speeds on a three lane expressway. Was able to maintain control in spite of loss of power steering and brakes and coasted to stop on narrow berm. When I tried to restart the engine I smelled fuel and upon opening the door discovered a large pool of fuel leaking from the vehicle. I have conflicting reports from vw. The dealer who inspected the vehicle claims that a prior fuel pump repair carried out two months ago at another vw dealer caused stress on a bracket supporting the fuel line that ultimately gave way and LED to separation of the line, loss of fuel to the engine and the fuel leakage. The dealer that did the original fuel pump repairs claims that the bracket must have failed due to normal wear and tear (these things happen I was informed). If in fact the latter dealer is correct that indicates a broader problem than simply a negligent repair and this issue may impact other owners of similar vehicles. That leads to the reason for my complaint. Is the design of this vehicle safe?
Related recalls
No recalls on record for this model year.
Questions about the 2012 Volkswagen Touareg fuel pump
Is fuel pump failure a common problem on the 2012 Volkswagen Touareg?
5 of 28 owner complaints about the 2012 Volkswagen Touareg (18%) mention fuel pump failure. The model year with the most reports is 2004.
Is there a recall or service bulletin for this on the 2012 Volkswagen Touareg?
There is no recall or service bulletin for this area of the car on record.
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