The worst 2014 Volvo Bus 9700 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
Recalls 6
Equipment: other: labels
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
- Remedy
- Prevost will replace the emergency exit identification labels, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed November 3, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning September 25, 2026.
Recall number 26V600000 · Recall details
Equipment adaptive/mobility: wheelchair lift/ramp
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
- Risk
- Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
- Remedy
- Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1‑866‑870‑2043. Volvo Bus number for this recall is SR24-81.
Recall number 23V890000 · Recall details
Exterior lighting: headlights: bulbs
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1‑866‑870‑2046.
Recall number 21V717000 · Recall details
Equipment adaptive/mobility: wheelchair lift/ramp
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
- Risk
- In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
- Remedy
- Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046.
Recall number 21V597000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
- Risk
- An unexpected engine shutdown increases the risk of a crash.
- Remedy
- Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1‑877‑773‑8678. Volvo Bus' number for this recall is SR16-86.
Recall number 16V836000 · Recall details
Seats
- What is wrong
- Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch properly.
- Risk
- If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.
- Remedy
- Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1‑800‑528‑6586. Volvo's number associated with this recall is SR14-82.
Recall number 14V091000 · Recall details
Technical service bulletins for the 2014 Volvo Bus 9700 72
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This procedure eliminates the step moving.
- Expendable Items Parts List.
- Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log)
- STORAGE AND STARTUP GUIDELINES : part number updates
- Plasma cluster sanitizer
- Front hatch upgrade
- Vida qr
- Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- HVAC software update – warm temperature in the rear of the vehicle
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Questions about the 2014 Volvo Bus 9700
Is the 2014 Volvo Bus 9700 reliable?
Owners have filed 0 complaints about the 2014 Volvo Bus 9700.
What is the most common problem with the 2014 Volvo Bus 9700?
There are not enough complaints to tell.
How many recalls does the 2014 Volvo Bus 9700 have?
6 recalls, covering equipment, equipment adaptive/mobility and exterior lighting.
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