Pulling into a gas station, a turtle warning light (limp mode) came on in the dash, and the car started moving very slowly. Moments later the engine was on fire. Basically the entire front end of the car melted away before the fire department in New Buffalo, Mich., could put it out.
Volvo XC60 fire or smoke problems
10 of the 663 owner complaints about the Volvo XC60 describe fire, smoke or burning smell, most of them for the 2011 model year.
- owner complaints
- 10
- worst model year
- 2011
By model year
- 20172
- 20162
- 20152
- 20131
- 20112
- 20101
Often reported together
What owners say
The contact owned a 2015 Volvo XC60. The contact stated that while driving on a main road at 25 MPH, when a message was displayed on the instrument panel that stated "Engine Performance Degraded" and the vehicle experienced a significant reduction in automotive power, the contact proceeded to pull over and a few moments later smoke was emitted from the front end of the vehicle, the contact immediatley exited the vehicle and shortly afterwards the vehicle was engulfed in flames. The contact mentioned that the vehicle was serviced at the dealer prior to the fire. The origin of the fire was unknown. The vehicle was unoccupied during the fire. The location of the fire was the front passenger side of the engine compartment. The fire department arrived to extinguish the fire. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 108,000.
Purchased a used 2016 Volvo XC60 from a BMW dealership. A month after purchase, oil light came on - so we added oil. Not long after, it came on again. Finally took the car to a Volvo dealership and they confirmed we have the "oil consumption" issue. There was a class action lawsuit against Volvo and they extended the warranty for this issue for 8 years or 100k miles. Unfortunately, we purchased the car at 8 years, 6 months. We had no idea this issue existed. Volvo says they will do nothing about it. This is a known defect and they should fix it! If you google this you will find people reporting it all over. Some people have reported that their engines have caught fire while driving. This is very dangerous! Volvo should be made to fix this problem.
The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "THE LOCATION OF THE BATTERY IS MY CONCERN". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a headache and makes me dizzy. This smell comes and go.I had to open the windows and switch to recycled air, this helps a little bit. I brought my Volvo to 2 shops about 3 weeks ago before I went to the dealer on Feb 16, 2024. The first shop smelled it and said they checked the catalytic converter and run a diagnostics and emission and they said emission is very good and there is no problem with the catalytic converter and suggested to bring it to the dealer. They said it could be coming from the battery and I told them that the battery is new and main battery has a box casing so the strong smell is definitely not coming from the main battery. I didn't know that there was another battery. I brought it to an exhaust shop and said the same thing, no leaks in the pipe and catalytic converter and smoke coming from the exhaust looks normal and smells normal. Next I brought it to the dealer and they did nothing and simply stated they could not duplicate the problem. I had no choice but to do an extensive research to find out where the location of the support battery so I can change it myself. I always wondered why the smell is so strong in the passenger side intake screen cover of the cowling. I couldn't believe where Volvo had placed the second battery/support battery. It was on the passenger side, right next to the air intake for the AC/heat of the car and is covered by the cowling between the windshield and the engine. Harmful gases that can potentially come out from the battery is directly suck in to the intake of the car's air conditioner.
I was driving and the car started shaking and unable to accelerate. I pulled over and the car started smoking and a fire erupted under the hood. I vacated the vehicle and called 911. The car erupted in flames and burned down to the frame. The insurance inspector wasn't able to determine the cause of the fire.
The front passenger seat belt will not release without much difficultly. If the vehicle started on fire or went into water, the passenger would likely die. I contacted Volvo and they will not help other than charging over $800 to replace the seat belt.
On 9/8/2021, Niello Volvo Sacramento service replaced my fuel pressure sensor and fuel line. On 9/15/2021, my engine caught fire and the car was deemed a total loss by insurance company. I drove from my home in Plumas Lake 95961 to Marysville approximately 10 miles away at 9:50 AM, at approximately 10:00-10:05 as I was nearing the end of my trip, a trouble light came on that said “engine performance decreased” and the picture of a turtle appeared on my dash screen, shortly after that another light appeared that said “battery not charging”, I parked my car in the Save Mart parking lot and exited and noticed some smoke coming out of the hood, it was light at first but increased quickly so I called 911 immediately. As I was on the phone with 911, flames began shooting out from under the hood, so I grabbed my fire extinguisher out of the back of my car and tried to put the fire out, but extinguisher was too small, a man from the grocery store brought out a bigger extinguisher, but fire continued to grow, by now the fire dept. arrived, opened the hood and after about 10 minutes extinguished the fire with a hose. I contacted Niello Volvo but they seemed disinterested in getting involved and after a second call to them, the service manager [XXX] hung up on me. I could have been killed! If my elderly husband or mother had been in the car with me, it would have been difficult to get them out! I want to know what caused the fire! Faulty electrical system, faulty fuel sensor/fuel line which had just been installed 7 days prior? Faulty engine? There are still many 2015 Volvo XC60’s on the road and I fear for anyone driving one if there is a problem in need of recall. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My customer was headed northbound on hwy 63, had just passed over I-70 when the customer heard a poof and smoke started bellowing from the hood and the tailpipe. They pulled over on the side of the road immediately, but by then smoke was coming out of the vents as well. They got out of the car, and called 911 because of smoke started to thicken. About one minute later, flames started coming out from underneath the right (pass) side of the car and within 25-30 seconds, flames were coming from up under the hood as well. The fire department got there and put out the fire. The vehicle was towed back to the dealership from there. The car was in perfect condition. It passed inspection at the honda dealership. We don't know what happened or what went wrong. We did some research and there was a recall number 09v477000; fuel system. This recall was supposedly fixed by volvo. We contacted volvo and they said that there is nothing that they could do. However, in carfax there is no record of the recall or that the recall was fixed.
On june 14th driving on texas 195 at 55mph when message on "low on coolant, pull over". I immmediately pulled over and saw a man race to front passenger side with fire extinguisher. I looked and the rat. Front tire was engulfed in flames. Flames were also coming from under the hood. The police and fire department showed up and f.d. Insured fire was out, after contacting my insurance I had the car towed t georgetown texas, volvo. Service person person told me to take it to a body shop since they didn't have one. I said car wouldn't run, I was then asked what I had hit and I stated nothing. My wife and I found on the volvo forum that this had happened to this year, make,and model of car on more than one occasion. All maintenance on car had been done ahead of schedule.
I was advised by the volvo service manager that the clamp design resulted in the cutting both of the outer cv boots that was occurring over the years. This is a design error to see a failure like this that can result in a loss of life. Once the boot is cut the grease can catch on fire while driving resulting in an accident and possible loss of life. The fire could of stopped the vehicle while on the road resulting in an accident causing injuries or death.
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
- Risk
- A short circuit in a high-voltage battery increases the risk of a fire.
- Remedy
- Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1‑800‑458‑1552. Volvo Car's number for this recall is R10312.
Recall number 25V179000 · Recall details
Electrical system
- What is wrong
- Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
- Risk
- The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
- Remedy
- Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1‑800‑458‑1552. Volvo Car's number for this recall is R10225.
Recall number 23V188000 · Recall details
Electrical system: software
- What is wrong
- Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
- Risk
- If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
- Remedy
- Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1‑800‑458‑1552. Volvo's number for this recall is R39917.
Recall number 18V800000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Volvo Cars of North America, LLC. (Volvo) is recalling certain model year 2016 Volvo S60, V60, V60CC, XC60, XC70, and S80 vehicles manufactured April 8, 2015 to August 19, 2015. In certain driving conditions when using the automatic engine stop/start function, the starter motor fuse may blow, preventing the car from restarting when necessary.
- Risk
- If the vehicle is unexpectedly unable to be started in the middle of traffic, such as when stopped at an intersection, there is an increased risk of a crash.
- Remedy
- Volvo will notify owners, and dealers will replace the existing starter motor fuse with a higher amperage fuse, free of charge. The recall began on October 26, 2015. Owners may contact Volvo customer service at 1‑800‑458‑1552 or by visiting http://volvo.custhelp.com. Volvo's number for this recall is R39574.
Recall number 15V555000 · Recall details
Electrical system
- What is wrong
- Volvo is recalling certain model year 2014 S60, S80, XC60 and XC70 vehicles equipped with keyless ignition. In the affected vehicles, the Central Electronic Module (CEM) will not perform as intended. As a result, the front windshield wipers might run continuously when the ignition is on. Also, the turn signals, high beams, and headlight switch might not work.
- Risk
- Malfunctioning head lamps and/or turn signals increase the risk of a crash.
- Remedy
- Volvo will notify owners, and dealers will upgrade the CEM software, free of charge. The recall began on October 3, 2013. Owners may contact Volvo at 1‑800‑458‑1552.
Recall number 13V377000 · Recall details
Electrical system: wiring
- What is wrong
- Volvo is recalling certain model year 2012 s60, xc60, s80 and xc70 vehicles manufactured from may 16, 2011, through october 6, 2011. In these vehicles, the wire harness under the front seats may have not been attached properly to the seat frame. As a result, when the seats are moved to adjust the seating position, the wire harness may get pulled, causing it to disconnect.
- Risk
- In the event of crash, the front and/or side impact air bags may deploy improperly or not at all, increasing the risk of injury. Also, the lap belt pretensioner may not deploy.
- Remedy
- Volvo will notify owners, and dealers will inspect and, if necessary, secure the seat wire harness. This service will be performed free of charge. The safety recall began on april 12, 2012. Owners may contact volvo cars at 1‑800‑458‑1552.
Recall number 12V075000 · Recall details
Electrical system: software
- What is wrong
- Volvo is recalling my 2008-2010 s80, model year 2009-2010 xc70 and model year 2010 xc60 vehicles. Under certain conditions the software within the central electronic module (cem) may not send a signal to the fuel pump electronic module (pem). This missing signal to the pem inhibits the start of the fuel pump. The driver may be able to start the engine in spite of the fuel pump not being activated due to residual pressure in the fuel system. In some cases, the driver may be able to drive the vehicle a short distance at idle but then the engine may stall.
- Risk
- If the vehicle stalls in certain conditions, a crash could occur.
- Remedy
- Dealers will download software to the vehicles' cem free of charge. The recall began on september 30, 2009. Vehicles in dealer's inventory will be repaired prior to delivery. Owners may contact volvo at 1‑800‑458‑1552.
Recall number 09V343000 · Recall details
Questions about the Volvo XC60 fire or smoke
Which Volvo XC60 years have fire, smoke or burning smell problems?
The model years with the most reports are 2011 (2 complaints), 2015 (2 complaints) and 2016 (2 complaints).
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