About 3 weeks ago I started to slightly smell gas around my car. As I drove it the smell started getting worse and I noticed what looks like a gas leak leaking from under the drivers side back door area under my car. So I took it to Meadlins Auto Care to be diagnosed and they said that the lower intank fuel pump needs to be replaced and that the car is very dangerous to drive because of the gas fumes leaking inside and outside of the vehicle.
2013 Audi Q7: fuel pump failure
9 of the 44 complaints about the 2013 Audi Q7 describe fuel pump failure.
- owner complaints
- 9
- of this car's complaints
- 20%
- recalls
- 1
Is there a fix? There is 1 recall and 5 service bulletins for this area of the car. See below
Fuel pump failure by model year
What owners say
The contact owns a 2013 Audi Q7. The contact stated that there was a fuel odor inside the vehicle that became stronger over time. The vehicle was taken to a certified mechanic and was diagnosed with fuel pump failure. The manufacturer was informed of the failure. The manufacturer informed the contact that the vehicle was included in the federal safety agency Campaign Number: 17V298000 (Fuel System, Gasoline); and the recall repair had been completed on May 14, 2018. The contact was referred to the dealer for assistance. The failure mileage was approximately 156,000.
The fuel pump flange repair was a joke on this car. It should've been replaced not just put a black tar like sealant on it. That was an error on Audi's part. The sealant didn't keep it from forming a leak in the stress cracks that were being reported. Mine says all recalls have been completed. I just experienced a very bad fuel leak from the fuel filter/pump flange. I investigated the issue myself and found a black tar like sealant on top of the filter. That didn't stop it from cracking and leaking as was being reported in the first place. I have photos and video of how bad of a leak. Audi should do the right thing and replace every filter that they (sealed). That was not a fix. it was a blind shot at a fix. Audi should have a lawsuit against them for the repairs and wasted fuel that Audi customers have endured!
Fuel pump leak
top of fuel pump has crack causing fuel to leaks when in use.
Strong gasoline smell inside the passenger compartment and outside the car upon exiting. No leaks on ground. Suspect cracked fuel pump flange
2013 audi q7 tdi - catastrophic high pressure fuel pump failure. Second incident within approximately 20,000 mi on same vehicle. Was driving approximately 30 MPH on city street. Car began shaking violently and losing power rapidly, glow plug light came on. Driver began pulling over to the side of the street but vehicle stalled before safely on shoulder. Attempted to restart engine after approximately 1 minute. Car would not start and had to be towed to dealer. The first incident occurred at approximately 50,000 mi. The entire fuel system except tank was replaced including high pressure fuel pump (hpfp), fuel lines, fuel filter, common rail, fuel injectors. Repair was covered by audi. Second incident happened at approximately 69,000 mi. Exact same behavior experienced by the car. Car shook, glow plug light came on, lost power rapidly, and stalled. Engine would not restart and had to be towed to the dealer. The vehicle is currently at the audi dealer. Audi has requested a fuel sample and we are waiting for audi to determine if they will cover the repair.
2013 audi q7 tdi - catastrophic high pressure fuel pump failure. Was driving approximately 30 MPH on city street. Car began shaking violently and losing power rapidly, glow plug light came on. Driver began pulling over to the side of the street but vehicle stalled before safely on shoulder. Attempted to restart engine after approximately 1 minute. Car would not start and had to be towed to dealer. First incident happened at approximately 50,000 mi. Car shook, glow plug light came on, lost power rapidly, and stalled. Engine would not restart and had to be towed to the dealer. The entire fuel system except tank was replaced including high pressure fuel pump (hpfp), fuel lines, fuel filter, common rail, fuel injectors. Repair was covered by audi.
Car stalls and has died while driving; took to deal for repair they claimed bad fuel and emptied and cleaned tank. Same issue 2 months later and now car has been in shop for over a month they say could be bad fuel again (it's diesel, I have only bought fuel at bp since repair) or high pressure fuel pump. Car has $56k miles.
Service bulletins that may apply
Related recalls
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
- Risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1‑800‑253‑2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V‑660.
Recall number 17V298000 · Recall details
Questions about the 2013 Audi Q7 fuel pump
Is fuel pump failure a common problem on the 2013 Audi Q7?
9 of 44 owner complaints about the 2013 Audi Q7 (20%) mention fuel pump failure. The model year with the most reports is 2013.
Is there a recall or service bulletin for this on the 2013 Audi Q7?
There is 1 recall and 5 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Audi Q7
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