2014 Audi Q7: fuel pump failure

Filed Aug 13, 2024 · Fuel system · MS

Over a period of a week started to smell fuel in the cabin area. I took the vehicle to my mechanics as the closest Audi dealer in 1hr 15mins away on I-10 in mobile Alabama and I did not want to risk the drive. It turns out that the q7 has a recall for 20Z8 which is the fuel pump flange, since the mechanic I use works on Europe models and has worked on both my Audi's before I requested him to complete the job since it was a safety recall. Then I attached all the information to Audi of America stating what the issue was and why I didn't take it to Audi of mobile due to my safety I received an email back from Audi stating since I didn't take the vehicle to mobile and not to a Audi dealership they would not pay for the repairs. Due to the smell of gas and the distance I needed to travel for the repair I deemed this a safety risk for both myself and other road users. Also was not sent anything by Audi about a safety recall for either of my Audi's so how is one meant to know about these things immediately, the recall came out in 2017 this was before I bought the car

Filed Jun 20, 2024 · Fuel system · 153,000 miles · OH

The contact owns a 2014 Audi Q7. The contact stated that there was an occasional fuel odor from the exterior of the vehicle and the driver’s side rear seat. The contact was advised by the manufacturer, that the vehicle was previously repaired under the federal safety agency Campaign Number: 17V298000 (Fuel System, Gasoline). The contact who is an independent mechanic discovered he could access the fuel tank through the driver’s side rear seat. In addition, the contact noticed the fuel tank had been temporarily repaired with a fuel pump flange to prevent the fuel tank from being cracked over time. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.

Filed Nov 15, 2023 · Fuel system · NC

About a month ago I smelled and noticed a fuel leak had a mechanic check it out he said it was leaking by the fuel pump flange and it was a recall and it looks like it wasn’t fix at all or wasn’t fixed properly I contacted Audi and they said it was fixed but they have no records of it being fixed!!

Filed Aug 6, 2020 · Fuel system · 92,000 miles · WA

There is a current recall on the vehicles for the flange around the fuel pump leaking. The repair does not fix the problem and it will reoccur. Audi will only fix the car once. Next repair is on the owner and costs $1,000 to repair. Audi repair facility admits it is the very problem affected in the recall and that my vehicle is leaking so much fuel it is in imminent danger of catching fire. They will not even let it leave the facility unless it is towed only because of the severity of the leak. Vehicle was taken back to audi on several occasions after the first recall repair was done saying their was a fuel smell only to have the car returned saying it was normal. Once the warranty expired now they say it has a fuel leak and refuse to pay for repairs.

Filed Jul 16, 2019 · Acceleration, Engine · 44,782 miles · CA

In january 2019, while I was driving on ca 110 in excess of 60 MPH, the audi q7 tdi's glow plug indicator light came on, I lost acceleration and a few minutes later, my engine shut off and I was stuck in the left lane. I had to call 911 and have chp stop all traffic and push my car to the shoulder while I awaited a tow truck. Audi dtla told me that the high pressure fuel pump failed and that there was metal shrapnel in my fuel line and it all had to be replaced. They said this was a diesel warranty covered issue and we did not pay any charge. In june 2019 while driving on interstate 10 in az, the glow plug light came on again and we lost acceleration while driving over 60 MPH. We immediately exited the highway and shut off the engine before the engine shut down on us, as it did in january. We waited an hour in 105 degree heat in the middle of nowhere, until we were towed 80 miles to audi peoria, who claim they cannot identify the problem. They told us to ride in the car on top of the tow truck. We believe there is either an ongoing hpfp issue, or perhaps something related to the diesel modification, or that this particular car is a lemon - 2 breakdowns in 5 months, within 11,500 miles. The scariest part is that we were driving at highway speeds with our children in the car when the car lost acceleration. We were lucky that we did not get hurt or cause any accidents, but the audi q7 tdi, whether it's just this vehicle or all 2014 q7 tdis are not safe. Audi america, inc. Has refused to repurchase the car or provide any other assistance or remedy. We refuse to ride the car because we are scared of another incident. We have warranties on the car, but that only covers repairs, it doesn't prevent you from getting killed on the highway when they cannot identify the problem with the car. No one at audi has diagnosed the june 2019 problem we experienced.

Filed Feb 9, 2019 · Fuel system · 46,000 miles · CA

High pressure fuel pump (hpfp) failed while driving. Car stopped instantly in traffic and would not start creating a very dangerous situation. Car has only 46,xxx miles and this is a common failure with tdi vw cars.

Filed Jan 28, 2019 · Fuel system · 35,400 miles · CA

I was driving on the highway at 55-75 miles per hour. I saw an orange indicator light for the 'glow plug system' appear, with no previous warning. I continued to drive for several minutes, but felt a loss of power. The accelerator when depressed did not respond with power. I was in the left lane of traffic which slowed down to a standstill, but when traffic picked up, my car stalled and stopped completely. I tried to restart the engine unsuccessfully. I was stuck in the left lane of traffic and blocking oncoming traffic at high speeds. It was very dangerous and I had two children in the car. I called 911 and the highway patrol had to stop all lanes of the traffic to push me to the highway shoulder. We called audi care and even the police urged them to send a tow truck immediately, they gave me a 60-90 min window, which they then pushed up to 30 minutes, after already being on a call with them for 30 minutes. Ultimately, the police flagged down a aaa to send me a tow truck since I also had aaa. The audi dealer said this was a known problem of the fuel pump going bad and sending metal shavings into the diesel fuel system, which they replaced completely under the audi manufacturer's warranty with no charge to me, but it was a potentially fatal incident as it occurred on a high speed los angeles freeway with no warning.