2013 BMW X5: doors won't lock, open or latch

Filed May 23, 2022 · CT

The doors locked and does not open even from the inside trapping passengers inside the car. Door locks click into place and the doors can't be opened from the inside. Pull the handle and the lock will pop up, but the door won't open. Release the handle and the lock snaps back down into its "locked" state (it drops back down as if it has a spring on it). trapping people inside is extremely dangerous in case of an emergency. The only way is to break the windows and crawl from the window but not everyone can do that depending on their age and weight.

Filed Jun 3, 2021 · Body · OH · 1 injury

I own a 2013 BMW X5 with the soft-close door feature. On June 2, 2021, I was making a right-hand turn when the driver's door flew all the way open without warning. The door then slammed shut as I finished the turn, injuring my left wrist. It was determined that the soft-close door latch mechanism is failing and needs replaced. The soft-close latch does not consistently secure the driver's door. No warning was given by the vehicle to indicate the door is open or not latched properly. I informed BMWNA of the issue and they declined to offer any assistance with the repair, estimated to cost $900.

Filed Mar 15, 2020 · Body, Electrical · 92,530 miles · OH

The care was off overnight in the garage unlocked. In the am, in the garage, there was a smell of burnt electronics. Noticed something on the behind the driver's door handle and the same thing dripped down the door and some on the floor. Looking closer at it, it appears that something overheated in the door handle and melted a hole in the backside of the handle which caused some melted material, plastic or rubber to spray on the door panel and drip down the door. I checked the fuse that corresponds to the door handle, specifically the comfort access feature and found the fuse to be blown. This all happened overnight with the car not running or otherwise occupied. I am concerned that this could have resulted in a fire and suspect that the fuse doing it's job prevented a fire from occuring.

Filed Jun 4, 2019 · Electrical · WV

Doors won't open from inside or out . You can open only the drivers door with the key only . This is the second time in 10 months that this has happened with this car. This is very unsafe and bmw will not fix it my warranty has been exspiref for three days. You would think they would fix it where it's been less than a year since the last time and it was under warranty .this happen after driving to work came out to unlock car and nothing would unlock. Had to use key . This is a major safety thing for me because if something happen you can't get out of the car

Filed Feb 14, 2019 · 49,000 miles · NJ

Sporadically, the door lock will not allow the door to be opened from inside car when pulling on door handle. The door can be opened with electronic key fob or power unlock button in the middle console. The door failure traps the occupant in the car and in the case of an accident with power loss, it is impossible to exit the car.

Filed Sep 11, 2018 · Electrical · 74,000 miles · FL

Vehicle was parked in a parking lot. Wife unlocked doors using left/rear door handle (vehicle has comfort access locking system) and placed baby and diaper bag with key fob into the back seat. She closed the rear door and the door locks immediately locked with no input from my wife. The car would not unlock. Police were called and broke out the rear window. They were unable to open the door using the interior handle. They had to retrieve the key fob from the bag, bring it outside the vehicle, and after numerous attempts were able to unlock the vehicle. After driving the vehicle home, I was able to record video of the locks randomly locking without user input. Vehicle was taken to braman bmw back in august, 2017 for a similar issue and the left/front door handle was replaced. It is disconcerting that occupants can be randomly locked in the vehicle with the key and not be able to use the interior handles to open the doors.

Filed Mar 27, 2018 · Electrical · 53,000 miles · CO

Drivers door not opening or closing properly. The inside door handle malfunctions not allowing driver to open door. In some cases after opening door the door actuator does not work properly an maintains door in locked position which prevents closure of door. Both situations are safety concerns with not being able to exit vehicle and/or close door. Issues happen frequently but are hard to reproduce. The only work around is to repeatedly press the door unlock button until door opens or closes. This problem always occurs when stopped and vehicle is in park.

Filed Jul 26, 2017 · Electrical · 60,000 miles · IL

Faulty door lock actuators cause doors to lock but not unlock with button or key fob. Happened after dealer charged to replace junction box module.

Filed May 26, 2015 · 17,700 miles · NJ

After a concert, I drove my x5 out off a parking lot with my wife. I could feel a little bit about something uncommon on the driver side door, but did not pay much attention because there is no sign on indicator board showing the doors did not closed. At a traffic light, I turned to right, and diver door opened suddenly. I have to slow down, and tried to close the door while driving, but the door could not be closed. The door lock did not work. I parked the car at a shopping center parking lot, and realized that I could not open or close the door lock after trying different ways. I had to drive to home using one hand holding the door and the other hand driving. It was very dangerous. Do not know what happened, it is 2013 model, only one and half year SUV.

Filed Dec 3, 2014 · Electrical · 15,300 miles · TX

On 3 separate occasions the electric door locks have locked the car with the key fob inside the car. On the 1st occasion , a 2 y/o child had just been strapped into his car seat , a purse with the key inside the purse , was placed on the floor behind the driver's seat , the rear door was closed & all locks were activated . This occurred in the heat of summer & required another driver with a spare fob to quickly drive to the site of the parked car & avoid having to break a window . This was a very scary moment ! Same thing happened ( no child in car ) ; all doors locked when a briefcase containing both key fobs was placed on back seat & rear door was closed . A call to bmw hot line resulted in the doors being unlocked via the airways .the same incident occured this week with only one key fob in the car . The vehicle was checked by the local dealer & no problems were found . It seems there is a potential problem & I wish to document such fact so as to hopefully prevent unexpected door lock activation with small children in the car.