2013 BMW X5: key fob or push-button start problems

Filed May 6, 2019 · Electrical · 96,000 miles · NC · 1 injury

On thursday, may 2nd, 2019, my wife and 19-month old son were at the park and returned to the vehicle, which was parked in the parking lot. My wife had the key fob in her bag. She placed her bag on the floor of the car, just behind the front passenger's seat. She placed our son in his car seat, strapped him and closed the door. The vehicle then proceeded to lock itself, thus locking my son in and my wife out. She had to call ems to come and break open the car in order to gain access, this took close to 15-20 minutes total in which time my son was trapped in the car with temps in excess of 100 degrees as it was about 90 outside at the time it occurred. This is a known issue with bmw's comfort access feature. There has already been one class action lawsuit for owners to recover expenses, however I feel this is a bigger issue. If a person or pet, who are unable to operate doors or locks, get trapped in a vehicle it could very easily result in death under the right circumstances. When they pulled him from the car he was soakeddd in sweat, glossy eyed and out of it. This was a terrible experience that no one should ever have to go through and I feel bmw should step up and fix these vehicles. I don't care if that's replacing the system or taking it out, it's dangerous. Https://comfortaccesssettlement.com/home/portalid/0 this is literally the same story of what happened to us... Https://www.carcomplaints.com/news/2...ttlement.shtml bmw describes the comfort access system as follows: 'the vehicle can be accessed without activating the remote control. All you need to do is to have the remote control with you, e.g., in your jacket pocket. The vehicle automatically detects the remote control when it is nearby or in the passenger compartment. Comfort access supports the following functions: unlocking/locking of the vehicle.'

Filed Feb 14, 2019 · 49,000 miles · NJ

Sporadically, the door lock will not allow the door to be opened from inside car when pulling on door handle. The door can be opened with electronic key fob or power unlock button in the middle console. The door failure traps the occupant in the car and in the case of an accident with power loss, it is impossible to exit the car.

Filed Sep 11, 2018 · Electrical · 74,000 miles · FL

Vehicle was parked in a parking lot. Wife unlocked doors using left/rear door handle (vehicle has comfort access locking system) and placed baby and diaper bag with key fob into the back seat. She closed the rear door and the door locks immediately locked with no input from my wife. The car would not unlock. Police were called and broke out the rear window. They were unable to open the door using the interior handle. They had to retrieve the key fob from the bag, bring it outside the vehicle, and after numerous attempts were able to unlock the vehicle. After driving the vehicle home, I was able to record video of the locks randomly locking without user input. Vehicle was taken to braman bmw back in august, 2017 for a similar issue and the left/front door handle was replaced. It is disconcerting that occupants can be randomly locked in the vehicle with the key and not be able to use the interior handles to open the doors.

Filed Jul 26, 2017 · Electrical · 60,000 miles · IL

Faulty door lock actuators cause doors to lock but not unlock with button or key fob. Happened after dealer charged to replace junction box module.

Filed Dec 3, 2014 · Electrical · 15,300 miles · TX

On 3 separate occasions the electric door locks have locked the car with the key fob inside the car. On the 1st occasion , a 2 y/o child had just been strapped into his car seat , a purse with the key inside the purse , was placed on the floor behind the driver's seat , the rear door was closed & all locks were activated . This occurred in the heat of summer & required another driver with a spare fob to quickly drive to the site of the parked car & avoid having to break a window . This was a very scary moment ! Same thing happened ( no child in car ) ; all doors locked when a briefcase containing both key fobs was placed on back seat & rear door was closed . A call to bmw hot line resulted in the doors being unlocked via the airways .the same incident occured this week with only one key fob in the car . The vehicle was checked by the local dealer & no problems were found . It seems there is a potential problem & I wish to document such fact so as to hopefully prevent unexpected door lock activation with small children in the car.