The contact owns a 2013 Cadillac SRX. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim causing a visibility hazard to the driver. The headlight bulbs were replaced but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.
2013 Cadillac SRX lights complaints
Page 3 of 8: complaints 41 to 70 of 217, newest first, as owners wrote them.
The headlight casing allow water and condensation to cause the headlights to be extremely dim and makes visibility impossible for night time driving and is a hazard to everyone on the road.
Head Light are very dim. I changed the light bulb to see if that would help but I can't see at night due to the dimness of the head lights
The dim headlights are so dim you can’t use them. Looks like water in the headlamp. Have seen that this is an ongoing issue with GM and can’t find recall. They say pay for it now (which is more than I can afford) and they will reimburse in couple months. Car was this way when purchased but did not know and can’t get money back.
Dim headlights are so dim that you can not see to drive this vehicle after ddark. Ive talked to several service shops and all say that cadillac is well aware of the problem but wont fix it. Its a minium $475 fix out of poacket
My headlights were needing replacement as they were too dim to drive at night. There is a class action lawsuit against it so they sent out letters to get replaced and they would reimburse. The lights were on back order and due to covid it complicated things even more. When the headlights finally came in cadillac will not reimburse. There is also an issue with the cue. It doesn't work at all and cadillac will not recall it
Tl* the contact owns a 2013 cadillac srx. The contact stated that while driving at night the low-beam headlights failed to provide adequate illumination causing a visibility hazard to the driver. The cause of failure was not yet determined. The manufacturer was notified of the failure however, no assistance was offered. The local dealer was not made aware of the failure. The approximate failure mileage was 112,000.
Headlights are very dim, it is very hard to see the road at night. While turning the steering wheel the car makes noise. While putting car in park shifter does not go all the way in to p mode , can't turn off the engine a lot of times.
Tl* the contact owns a 2013 cadillac srx. The contact stated while driving at night, the front headlights were dim and failed to provide adequate lighting for safe driving. The contact notified ocean cadillac (17800 ipco rd, miami, fl 33162) who offered to inspect the vehicle for a fee however, the contact declined. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 89,300.
Low beam headlamps become so dim that you cannot drive at night. The headlamps put a light beam about 5 ft in front of the vehicle. You can see better using two flashlights on the hood. Cadillac knows of this defect and even settled a lawsuit to replace them but they do not cover the entire cost and replaces them with indentical units. This vehicle is a extreme high risk when driving at night to the public. This car could not pass state or federal highway laws for working headlamps. If a recall was ever needed this is it. Cadillac will not fairly deal with this issue with its customers. A recall is needed before someone dies.
The seal around headlights has deteriorated and water is visible inside the headlights and the lights are so dim vehicle can't be driven at night.
Headlights extremely dim cannot drive at night
The headlights are defective on thousands of cadillac srx models, 2010-2015. The light bulbs are fine but the reflective chrome inside the light peels away and the lights do produce enough light to see at night. This is certainly a safety issue and hope you investigate.
Low beam headlights are to dim to safely drive at night.
The headlamps are defective and do not provide adequate lighting at night. I replaced the bulbs on 1/3/2020. The issue is not the bulbs it's the lamps. I would like to have the lamps replaced by cadillac.
My car is unsafe to drive unless I use high beams at all times. This is not a simple change the bulb fix. This is a very well known issue with 2010-2015 cadillac srx models that the headlights are so dim at night that the car can not be driven safely. Gm, instead of doing a national recall has instead settled on a class action lawsuit where the owner has to bring the car in and pay out of pocket roughly 1500 dollars for replacement parts and then they will reimburse the cost. I do not have the extra money to replace their defective headlights. Gm needs to step up and issue a recall as this is an extremely dangerous situation.
I bought my caddy in 2015 (after defect was made known to repair shops) at carmax. Replaced light bulb 1/2020. The problem is the headlight housing lets water in dimming bulb until night driving is impossible! I recieved the notice from gm about headlight defect late march 2020. The pandemic hit and I didnt have the $ or willingness to expose mysef to covid. Gm gave owners until june 2020 to make the repair out of pocket and file for reimburse ment. 6 months later customers are still waiting on checks for reimbuirsement. Gm refuses to reopen the matter and feels they have done enough to make this right for customers. This will eventually cause a wreck and possible death.
Passenger headlight has water inside, headlight dimmed, can't see on one side of car, driving can't see at night
Weather seals appear to erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. The replacement headlights also use the same design which results in out of pocket expense even for faulty replacement lights.
The headlights have failed and do not illuminate the road at night making it very unsafe to drive at night. The headlight do do not illuminate the road when the car is moving or stationary and all the bulbs work properly.
For the past few years my wife's cadillac srx headlights have been getting worse and worse. We have had all bulbs replaced by bill cramer chevrolet in panama city florida. The new bulbs were better for a little while but now when using the dim headlights, you cannot even tell they are on. The bright headlights have to be used at all times while driving at night, or you cannot see anything at all. This is a lawsuit and accident waiting to happen. I can definitely see moisture getting into the light housing and I think it is causing all the problems.
Headlights are so dim I refuse to drive at night. It is dangerous. I realize there are lots of complaints already and even a few class action lawsuits against gm. I just wanted to add one more
Tl* the contact owns a 2013 cadillac srx. The contact received notification of manufacturer communication number: cus000bf1f9e9. The contact stated while driving at various speeds, headlights gradually became dim. The contact stated no warning light was illuminated. The vehicle was taken to cappellino cadillac, inc located at 4130 sheridan dr, williamsville, ny 14221, (716) 650-4789, to be diagnosed. The contact was informed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was unknown.
Tl* the contact owns a 2013 cadillac srx. The contact stated that the headlightss were dim at night due to water and condensation inside of the headlight housings. Additionally, the contact had to drive with the hi-beam headlights at night. The vehicle was taken to kevin whitaker chevrolet (2320 laurens rd, greenville, sc 29607, (864) 297-0011) however, was not diagnosed nor repaired. The contact received a letter regarding the failure. The letter stated that reimbursement would be provided for vehicles repaired for the failure. The manufacturer was not contacted. The failure mileage was 50,000.
Tl* the contact owns a 2013 cadillac srx. The contact stated that while driving at night with the low beam head lights activated, the illumination was very dim which created a visibility hazard for the driver. The cause of the failure was not determined. King cadillac located at 1700 w. Evans st, florence, sc 29501, was notified and advised the contact that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
My headlight has constant condensation causing the bulb to burn out. Such poor visibility I was forced to lower headlights and drive with brights on just to see the lines on the road. I do everything I can to avoid driving at night. My son will visit me every other week and put a hair dryer on it to remove the moisture.
Low beam headlights to dim. Unable to see at night. This is a vehicle safety issue. Almost ran a pedestrian over due to not being able to see him crossing the road.
I just bought this 2013 cadillac srx luxury used from a car lot in madison wi. On our way home to baraboo wi the headlights turned on cause it was getting dark. I couldn't tell if the lights were on or not. To test to see if the headlights worked properly I waited until it was dark and I drove a half mile. As all the other owners of this model the low beams are not bright enough for night driving. I could not see what seems to be a few feet in front of me. I could not see the sides of the road at all. This is a major safety issue. I had to purchase a car because a deer ran in front of my old one. The insurance company totaled my car. I could not imagine trying to drive the same dark highway on my way home from work with these low beams. There are deer everywhere in wi. There is a class action lawsuit against gm in regards to this problem. I would like to see a recall or a fix to be available that would correct this dangerous issue.
Low beam lighting is almost non-existent.....they know it is an issue and have offered to repair-- reimbursement only--with 3-4 months to reimburse an average repair of $1500.......
Tl* the contact owns a 2013 cadillac srx. The contact stated that the headlamps on the vehicle failed to illuminate as designed. The failure occurred without warning. The contact received notification to have the headlamps inspected by an authorized dealer. The vehicle was taken to harvey's gm chevrolet cadillac buick located at (1500 tyler ave, radford, va 24141) where the contact was informed that the manufacturer would only cover a partial cost for the headlight repair. The manufacturer was notified and a case was filed. The vehicle was not repaired. The failure mileage was unknown.
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