The headlights on my 2013 cadillac srx are so dim that I cannot drive it at night. This is an inherent defect with this vehicle(2010-15) that most owners are experiencing. Apparently the headlight assemblies are defective causing moisture to enter the headlights. Repairs are around $2,500 and cadillac refuses to remedy the situation or recall the cars. This is very dangerous. I cannot drive this car at night without using my brights.
2013 Cadillac SRX lights complaints
Page 5 of 8: complaints 101 to 130 of 217, newest first, as owners wrote them.
Tl* the contact owns a 2013 cadillac srx. While driving after dusk, the headlamps illuminated the roadway inadequately. The contact stated that the headlamps were extremely dim. King o'rourke buick gmc (756 smithtown bypass #102, smithtown, ny 11787, (631) 240-0639) was contacted by phone and notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact was also informed that california and florida residents were reimbursed for replacing the headlamps in full due to litigation; however, other states did not fare as well. The approximate failure mileage was 88,000.
Headlights are very dim for low beams! I must run w/ high beams at all times at night for any light. I was advised that the seals for the light assemblies let moisture in and both headlights need to be replaced for over $1200. This is a know issue and needs to be looked into for safety.
Low beam headlights are very dim night driving is very dangerous. Replaced bulbs with little or no results. This is a common problem that cadillac will not address. The reflectors in headlight assembly are defective.
Tl* the contact owns a 2013 cadillac srx. While driving various speeds, the headlights were dim and failed to produce adequate lighting. There were no warning indicators illuminated. The vehicle was taken to orr chevrolet of fort smith (6500 autopark dr, fort smith, ar 72903, (479) 310-0948) where it was diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 9-5389871230. The failure mileage was 85,400.
O our cadilac in the time we have owned it the headlights have been fixed at the cadilac dealer for which we paid $1400 to bill cramer cadilac in panama city floirda where we bought the car. Supposedly they fixed the issue with the headlights but withen a month of that repair the headlights again were so dim you can not see to drive at night without the high beams on. Not even a month after repair bill cramer was contacted and told about the issue happening again and we were told over the phone that we would again have to pay for the full amount of the repair to replace the entire headlight assembly and would have to take things up with gm. On several occasions I have tried to speak with bill cramer cadilac or gm about this issue and have been given the runaround. Now im finding everyone who purchased one of these vehicles is haveing the exact same issues with the headlights. Someone I work with recently bought a newer srx and it already has the exact same issue. When will something be done about this?????????
Headlights too dim unable to see at night! Almost hit a car pulling out from a parking spot because lights were too dim.
Low beams are very,very dim. I find it hard to drive at night and often drive my wife's outback at night specially if raining!
The low beam head lights or very dim can not see at night driving , it really bad I live in south carolina we don't have many street light on our roads. I wish someone would drive these cars that on the bad light list.
Drivers side headlight is to dim causing low visibility at night. Unsafe to drive.
Since purchasing the car used with 36k miles on it the headlights have become progressively dimmer, to the point where the car is no longer safe to drive at night. Upon further research this is a common problem with these cars and is a flaw in the design. Cadillac wants 1200 to fix them, and refuses to acknowledge that this is a major safety issue on their vehicles.
The headlights on my 2013 cadillac srx are too dim to drive vehichle at night . This is a know problem and should be fixed by gm. I have replaced bulbs but did not help.
We recently purchased this car. We love it, the only problem is the low beam headlamps. We live in a very rural area, so there are no street lights of any kind in our area. The dealership where we purchased the car from were very nice and replaced the bulbs in the car and it did not make one bit of difference. The low beams are so bad that you can not see at night, at all. My husband almost hit a tree the other night because he could not see it. There is already a lawsuit with gm over the headlamp issues in california and florida for the 2011-2015 srx. While gm is concerned with their customers or so they say, they are not offering any assistance with fixing this issue because there is no active recall. To me that says, "we are not going to spend all that money on recalls, we would rather payout on wrongful death suits". Which is clear by the class action suit in california and florida. My question is "how many people have to die before a recall is issued over the low beam headlamps"?
Low beam head lights are very dim. I have pulled over to look at the head lights to see if they were even working. I cannot drive it at night as I cannot see. If I must drive it, I have to use the high beams and oncoming traffic continually flash their brights at me. This vehicle is super dangerous while driving at night. No help from cadillac dealership. I first noticed this about a year ago.
Headlights exterior housing units wear out or deteriorate allowing moisture to accumulate and condense from the air that flows through their vents.I cant see at night and its a safety issue for me and my family.
2013 cadillac srx headlights are too dim.
I have almost had several wrecks driving at night in this vehicle. The headlights are too dim to safely navigate the roadways. Driving with the high beams on is the only way you can see. Even after applying the suggested fixes from cadillac, you cannot safely drive this car at night. I have included the most recent date of a near wreck due to low visibility.
Tl* the contact owns a 2013 cadillac srx. While driving at night, the contact noticed that the headlights failed to illuminate brightly. The contact called orr cadillac of fort smith (located at 6500 autopark dr, fort smith, ar 72903, (479) 310-0948) and was informed to schedule an appointment. The vehicle was not taken to a dealer and was not repaired due to the diagnostic and repair fees. The manufacturer was not notified of the failure. The approximate failure mileage was 74,000.
We purchased a used 2013 cadillac srx on april 8, 2019. We picked the vehicle up from the dealer at approximately 6pm and proceeded to drive it home. Upon turning on the headlamps, we were unsure if they were actually on. The road in front of us was still dark compared to the other vehicles around us. I got out of the vehicle and assessed that the headlamps were on, just not very bright. We drove the vehicle home and researched to try and find a solution. It became obvious from comments by other cadillac srx owners, that this is indeed a problem. We are now forced to drive with our high beams on at night and are constantly having to dim them for oncoming traffic. It seems like replacing the headlamps with the factory replacement is not the answer as those headlamps would be the same as we now have in our vehicle. This problem needs to be resolved by cadillac. Love the car, but am afraid to drive at night. We do not want to cause an accident or become a statistic.
While driving at night we have noticed the head lights looked dim. Over some time they have become very dim. I talked with the cadillac dealer on april 19,2019 and was advised this is a problem with the srx models because of moisture getting into the area causing the lamp to fail. I was advised that to replace the headlight is very expensive however not a guarantee since the moisture intrusion issue has not been resolved. I purchased the vehicle in march 2014 (used) from the dealer with the extended warranty. Since I have owned the vehicle, I have always had it serviced at the dealer. As part of the service most of the times a gm multi point vehicle inspection (gm mpvi)was done on the vehicle with the latest one done on january 14,2019. Looking back at the inspection reports never has there been any indication of the an issue with the lighting. Also I have never seen or been advised of a problem with the head lights by the dealer or gm. The dealer told me that there is a law suit in california relative to this issue however a class action suit was dismissed. To me this is a vehicle safety issue which is the responsibility of gm and should have been a recall. How best should this issue be addressed?
2013 cadillac srx low beams are very dim due to moisture in the projector bowls. I replaced the factory halogen bulbs with aftermarket hid bulbs but the problem still exists. I am forced to use high beams during rain and in low light conditions since you cannot see the road and driving is very dangerous. Cadillac dealer said that both headlight assemblies need to be replaced at a cost of $1500.
By february 2017 we noticed the headlights were dim and malfunction, leaving us in fear they will fail while driving at night, which caused the SUV to stay parked at night unless absolutely needed. One night , coming back from airport we pulled off the road and saw the low-beam headlights had completely failed, we had to drive home with the lamps in "bright" mode.the outside inspection indicated -exterior headlight housing units wear out and deteriorated, causes headlight problems that include failure of the bulbs due to corrosion of the components such as the igniters, in addition to electrical shorts that occur dim light. It is very dangerous to drive at night without having my bright lights on.
The normal headlights (not the high beams) are so, so, so dim even with brand new bulbs, the car is incredibly dangerous to drive at night. Almost caused 2 accidents. This is a known problem of the headlight assembly housing which deteriorates on the inside (presumably caused by the moisture getting in and ruining the inside of the housing so that very little light from the bulbs can make it out). Do a google search. There are hundreds of customers experiencing this same exact issue. Spoke to cadillac and they said they are only fixing it for people in ca and fl (they were sued for this issue in both those states) but refuse to help anyone from any other state. Someone is going to die in an accident. This is extremely, extremely dangerous situation. There are also youtube videos showing it and pages and pages of forum posts about it from people who almost died because of it. I hope the federal safety agency and/or gm does the right thing before lives are lost.
Dims are so dim you can't see. Need to drive on high beams at all times!
The headlights on the 2013 cadillac are seriously dim. It is an extreme hazard to drive this vehicle at night without using the high beam head lights. With low beams headlights, I am at risk of accident or injury. With high beam headlights, I will put other drivers at risk of accident or injury. How has this issue not been handled by the federal safety agency by now? If the federal safety agency is truly "people helping people", getting this issue addressed by cadillac should be easy. Bulbs have been replaced and made little or no difference. Headlight replacement is well over a $1,000.00 at dealer. New headlights will also start to deteriorate as soon as they are used due to a design flaw in the lights. We bought this car used in 2016 and started to notice how dim the headlights were becoming. Everywhere we turn, there has been no remedy offered.
Headlights are a safety hazard due to how dim they are. Can't see road and other vehicles cant see me
We notice our highlights was very dim for months I called the cadillac dealership in fort walton beach florida and spoke to someone in their service department, that service person claimed he knew nothing about a recall on the headlights then when I told him there is a class actions lawsuit on the headlights problem he put me on hold then when he got back on the line he knew about the problem and told me to bring in my cadillac and they would work out something march 7, 2019 we took our cadillac to cadillac dealership in fort walton beach we spoke with nick in their service department he told us there was a block on the warranty for the headlights issued that monday, march 4, 2019. And they didn't know why. Our cadillac is still under the bumper to bumper warranty until april 2019 next month! But nick said there isn't anything they can do and he will try and find out why there was a block placed on the headlights. Monday, march 4, 2019. We was given the report called 'workbench' we spoke with nick march 8, 2019 david a manager at cadillac fort walton beach called us and said he received a letter from gm that they would pay up to sixteen hundred dollars ($1,600) but we would have to pay for the repairs out of our pocket then would be reimbursed but because there is a block on it they can't do that either and his regional manager and a district manager are looking into why there is a block on the headlights repairs. On monday, march 11, 2019 david said he would email us a copy of the letter which has the information about the pay upfront sixteen hundred dollars ($1,600) for our records because we never received that letter or any information about the faulty headlights. At this time we have not been given any indication the problem will be fixed!
Low beam headlights are so dim it is not safe to drive at night unless high beams are used which is also not safe.
Low beam headlights are so dim it is unsafe to drive at night. In order to see high beams are required which is also unsafe for other drivers approaching. There must be a solution to this from cadillac. This has been an ongoing issue. I cannot drive this vehicle at night safely.
Dim lights are working at about 20 percent.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Cadillac SRX?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history