The headlights on this vehicle are so dim at night its dangerous. When on a dark road sometimes I wonder if the headlights are even on. My husband drives on a dark road full of wildlife and the way the head lights are he will never see one if it runs in front of him at night. This needs to be recalled and fixed now! And not at the owners expense, its a cadillac for goodness sakes!
2013 Cadillac SRX lights complaints
Page 6 of 8: complaints 131 to 160 of 217, newest first, as owners wrote them.
The low beam headlights are a safety hazard and dangerous for driver and any and all passengers driving around this vehicle. The light do not illuminate well or dim and this problem is going to cause accident, injuries or deaths. Driving vehicle at night you cannot see, it is like driving in the dark.
Purchased vehicle from local dealer. After purchasing I noticed headlights were very dim. I had them replace the light bulbs. Within 3 months I'm back to not being able to see at all. Took to the dealer and was told this was a known problem and that's the way they were and to call cadillac customer service. No results. They want even acknowledge there was a defect. After finding the lawsuit in california and florida. Still no help. At this time I cannot drive the car after dark and cadillac and the dealer refuse to help. There is no fix and this is a defect with cadillac. Someone is going to get killed and there to blame.
My wife and I own a 2013 cadillac srx and when we use the low beam headlights they don't provide enough illumination to allow us to see the highway, forcing us to use the high beams but we have to switch back to low beams when we approach a vehicle or come within a couple car lengths behind. I have been on the internet reading about how this has been an ongoing problem with this model cadillac. This is my first cadillac and I will have to say will be my last. Supposedly all dealers are forcing the owners to absorb the repair cost themselves ($1500.00 to $1700.00) I have yet to take my vehicle back to the dealer and doubt seriously if my extended warranty with cost gard will do any good. I'm really surprised at the response that gm has taken on this very dangerous problem. We dread driving the car at night, we are constantly having to drive with our high beams on. Would you please investigate this problem
Both headlights are so dim on low beam, it has became impossible to drive this car at night without having them on high beam. I have had problems with condensation developing on the inside of the head lights since the car was purchased. I've tried brighter bulbs with no success.
The low beam headlights are extremely dim. I called a cadillac dealer and they recognized and admitted it is a known problem but they do not have a way to repair it. They said they tried replacing the bulbs and other srx's but it did not fix the problem. This is a serious hazard when driving at night and/or in inclement weather. I constantly have to drive with the high beams on. The car cannot be safely driven at night. Please investigate this problem and recommend a solution. This is a serious problem that affecting the safety drivers and others on the road. I think it is appalling that gm/cadillac cannot provide a fix for this.
Headlights are hazy can not see anything while driving during the night. This could cause a bad accident. Popping noise on front driver side while car is running dealership says it was a loose axel nut. The dealership tried repairing it twice, still the same.
Low beam headlights are extremely dim. I replaced with LED bulbs and nothing changed.
The low beam lights on the cadillac srx 2013 barely shows up as lit. When driving at night there doesn't appear to be any lights on at all. Makes for a dangerous situation.
Driving at night is a nightmare, especially in the rain. Every night I have found myself struggling to see the road. I have to count on the rear lights of the vehicle ahead of me. Rural roads are the worse. I have a cadillac because of the safety and well crafted engineering, but this safety issue is going to kill someone. Why isn't there a recall???
Lighting assembly is completely out on vehicle. I can only drive with bright lights on. I have went off the road several times,due to lighting. I have had several checks from cadillac and was told I need to replace the entire lighting assembly, but is a waste because it will go out again in a couple of months.
Headlights too dim. Dealer says filament is gone/melted and lights need to be replaced for $1527.53. There is a class action law suit regarding this issue.
The lights on this car have been an issue from the time of purchase! First we thought the lights needed to be adjusted. Dealership told us they are adjusted perfectly. I cannot drive this car at night! I will kill someone or myself! Contacted dealership again & was told they could meet us halfway for replacement. Cadillac is very aware of this. I've researched this problem & know other owners have the same problem. I tell everyone not to purchase a cadillac because they do not stand behind their flaws. I want to include my name so that when my husband has to bury me from getting killed in an accident he will have proof that the complaint was made to our government as well as numerous times to the dealership. It is going to take the death of one or more persons and an outrageous negligent lawsuit for gm to get on board with this problem. I've even made a file for my husband to access to give to attorney upon my death. Thank you gm, at least my husband will be able to buy a new ford! Sincerely, [xxx] car was purchased from ron taylor cadillac in houston,tx information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cw
I bought a used cadillac. Within a few weeks I noticed that I could not see at night. I thought it was my eyesight. I later bought a hd light bulb for $200 and had it installed for another $250(you need to remove the bumper to replace the bulbs on this car). Yet there is no difference, it has gotten worse and dangerous. I just came back from the dealer and he wanted to change the whole light assembly or go get after market assembly. On a hunch I researched online and saw that this was a rampant problem with srx's all over the country
While driving our car at night we encounter poor visibility to almost no visibility. Bright beams work but we can't drive legally with bright beams on. This has occurred always at night, on the highway, on city streets and traveling through the mountains. On a dark night, the light cast is so poor that the lane lines are not visible. I have had several near hits due to this problem and I wonder if other vehicles aren't seeing our car. This headlight system is dangerous and could be deadly. The most recent episode was while driving through the mountains from tennessee to ohio.
I have a 2013 cadillac srx the low beams are so dim you cannot see five feet in front of the car! There have been tons of other people with the same cadillac and same exact problem. They will not do a recall and this is a serious safety issue driving at night. There has to be somehow to get gm to fix this issue before someone gets seriously injured! I am having to try and replace these poorly designed lights that do not provide enough safe road visibility with after market headlamps. I do not believe I should be required to pay for these replacement lights but I do not want any of my family members to die in a crash caused by these oem lights. Gm should setup a nationwide recall on all of these vehicles fitted with these lights
My low beam headlights are completely dim, orange glow,I have voiced my concern to the dealership which they have said by replacing the bulb wouldn't take care of the problem. I also contacted cadillac and still have not heard back from them.this is definetly a safety issue and I can not drive the car at night. I have also seen that this year and model car have had the same issues with headlights. I also have seen lawsuits pertaining to this issue in other states.I feel both cadillac and the dealership are avoiding taking care of the problem.
Headlights are very dim resulting in very poor visibility when driving at night and forcing the excessive use of high beams in order to see. *dt VIN is not available
No low beam headlight visibility. Cadillac said there is no fix.
Headlights are dangerously dim. At night if I don't turn on the high beams I can't see the road. Driving with high beams also endangering the traffic coming towards me.
The low beams have a very low output. I have replaced the bulbs with the highest output bulbs the auto parts store has which did not improver the low beam output. This makes it very dangerous driving at night. I have to use my bright lights to see at night. This is a constant problem and it does not mater what type of road or if the vehicle is moving.
The low beam headlights are extremely dim and make night driving difficult if not impossible due to safety. This appears to be a known defect in this model vehicle but cadillac will not acknowledge. The halogen bulbs have been replaced three times but it does not help remedy the problem. The mechanic stated that the issue is with the design of the reflector in the lighting assembly and that the whole headlight assembly has to be replaced to rectify the problem. This is a very expensive solution for the consumer and one which is because of an apparent design flaw according to the cadillac mechanic.
I am noticing that my head lights are very dim on my 2013 srx cadillac, feeling very unsafe to drive at night.
Both of my headlights are faulty / are wearing prematurely. My headlights have an extremely lack of adequate illumination making it extremely difficult to see the road at night. The headlight defect is a poor seal that allows moisture to enter the headlight. The moisture is causing corrosion and short-circuiting causing both of my headlights to significantly reduce the headlight's output. My husband has contacted the cadillac dealership on lime street in metairie, la to report the problem and they said they know of the problem. They said they cannot do anything about it but replace them for about a $1,300 fee. They are aware that the headlights are an issue but have not put a recall on the issue. They told we had to take the complaint up with the extended warranty company then they doubt the warranty I purchase with cadillac for $5,000 will not cover it. Cadillac did not tell me before or after I purchased this $37,000 vehicle that they know about their low grade faulty headlights and that they plan to do nothing about the issue when it happens.
I have a 2013 cadillac srx the low beams are so dim you can't see five feet in front of the car! There have been tons of other people with the same cadillac and same exact problem. They will not do a recall and this is a serious safety issue driving at night. There has to be somehow to get gm to fix this issue before someone gets seriously injured!
Low beam headlights are a safety issue. Cadillac is quoting $2,400 to replace. Vehicle has 63,000 miles. This issue is systemic with the model. No immediate fix even if they replace parts. Consumer is out the expense and problem remains a safety issue. Gm needs to recall and fix. High beams are the only safe way to operate the vehicle at night.
Purchased used 2013 cadillac srx in 2016. Noticed that night driving was very difficult using low beam headlights. High beams are great. Tried headlight adjustments, cleaning, etc. Nothing helped. Took vehicle to dealer who informed me that headlight assemblies need to be replaced due to known internal lens defect which switches when lights are switched from low to high beams. Dealer wanted $1,350 for repairs. Took car for 2nd opinion. Confirmed issue. Shop was able to install high intensity bulbs to somewhat compensate for the lumens projected through the lens. This is a serious safety issue! I was struggling to see while driving at night. I live in the country and have limited access to lighted streets. I also noticed a severe inability to see when driving on well lighted highways at night because my headlight beams projected no further than 35 feet in front of my car. How many people have to have accidents and potentially die to ensure a recall?
We bought a used 2013 cadillac srx from a florida dealership. We have been experiencing the headlights don't light well unless high beams are on. I brought it to a mechanic and they told me this car will not pass an inspection. I have read on line that this is an on going problem and their are current lawsuits. I am afraid to drive at night because of visibility issues. I was quoted on new headlights but my mechanic cannot guaranty it will cure the problem. I'm not sure what to do.
Purchased a 2013 cadillac srx yesterday from local dealer. Both headlights have virtually no low beam. And car has to be driven with lights on hi-beam when dark. Resulting in a very unsafe condition for on-comming traffic. Internet research shows numerous reports of others with the same "useless low beam" headlight problem.
The headlights on my vehicle at night are terrible...it is almost like there not on, very dim..I am afraid to drive at night with this vehicle....I have to use high beams, but have to lower when a car approches..
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