About a month ago I noticed the low beams on my vehicle are very dim. They are so dim I have gotten out of my vehicle to ensure that they are even on. They are on but I cannot see more than 5ft in front of me while driving at night. It is very scary and dangerous how dim they are. Sometimes I turn on my high beams to see at night but this is also dangerous to other drivers.
2013 Cadillac SRX lights complaints
Page 8 of 8: complaints 191 to 217 of 217, newest first, as owners wrote them.
Head lights no longer provide adequate light to drive safely at night without using high beams. Http://www.carproblemzoo.com/cadillac/srx/2013/headlights-problems.php http://www.carproblemzoo.com/cadillac/srx/headlights-problems.php http://www.carproblemzoo.com/cadillac/srx/headlights-problems2.php
Ever since we owned this vehicle the headlights have always been dim. I had replaced the bulbs and it did not help. Dealer said it would be over 1500 to fix and it was not covered. I cant afford that so I told my wife we just will not try to drive it at night. On the 3rd of july my wife had to take the car to the store because I was not home. I told her please be careful. When coming into our neighborhood she miscalculated a right turn and ran off the road into the drainage ditch. She was shaken up but not hurt. She was able to get out of the ditch but messed the car up pretty bad. She said she simply could not see the turn because of the headlights being to dim. I have complained to my dealership before about this issue and said it is not covered so the cost would be 1500 plus. This to me is a safety hazard the only way we can see is if we have the brights on. There needs to be a safety recall on this mode of vehicle it is very dangerous to drive at night.
Unsafe defected headlights. Today, I had a tech at claude nolan cadillac jacksonville, fl check the headlights and the cue-system on my 2013 srx model. The tech-adviser informed me that I need headlamps that cost $1200 each and three downloads to fix the cue technology system issue. What? These issues are well documented as ongoing issues. Why are we...the customers addressing general motors (gm) noted defect/issue surrounding the srx 2013 model? I will use social media to inform folks and potential buyers to beware of this safety issue. Gm is not being accountable nor responsible. The srx 2013 model is an unsafe vehicle due to their headlights: a recall is needed for this defect (that's the right thing to do). Buyers beware of any other gm-cadillac models; not to mention the cadillac-cue system experience that freeze or cycle automatically without touch. As a consumer, I supported gm-american cars (not after this). Remember gm, you can measure lost revenue.
Low beam headlights are unreasonably dim. This has been well documented with general motors and on many internet sites. General motors is telling me that they are reviewing a recall. In the meantime I am driving and incredibly unsafe vehicle. It is in the shop currently for other reasons, and I'm driving a 2015 loner and the difference in the low beam brightness is more than significant. This is a very strong safety issue. And general motors can't seriously expect someone to pay 1500 to $2,000 in repairs for something that should never go out. It's their fault and they know it.
I have a 2013 cadillac srx with the same problem. How do I join the class action suit?
Headlights when in standard on, not brights, not daytime running lights, are very dim. Only have about 5 feet of visibility. We have had the dealer twice do a full evaluation, and according to gm/cadillac everything checks, voltages, etc. If everything checks, they why are the lights too dim? The dealer will do nothing since there is nothing in their (gm/cadillac) system for problems. We use thomson macconnell cadillac in cincinnati, oh. They are following their directions and will not do any more in assisting to correct the problem I have searched the internet, and there are no recalls, no anything for correction. There are however, several lawsuits being brought against gm for this problem, and there are others that refuse to drive their srx at night due to the low output of light. We are probably going to park it at night and drive our other car. This has been this way for the two years we have owned this vehicle. If we can't use it when ever we would like to use, then the problem needs fixed before there are accidents and maybe someone gets injured or something more serious. We should not have to wait till that happens. This needs immediate attention. Someone is welcome to come and visit and do a drive with us at night.
I bought this car used in august, 2017. I am unable to drive the vehicle at night due to the low beams being dim. Does gm plan to replace these bulbs? I cannot drive it for fear of accident, hitting a deer or someone not seeing my vehicle.
The head lights are very dim.this is an ongoing daily issue. The issue cannot be remedied by changing the bulbs alone. There is very now visibility at night unless the high beams are used which distracts oncoming traffic. This issue is experienced in all driving settings, city, highway, country roads. It is most pronounced when driving in dimly lit country roads.
Tl* the contact owns a 2013 cadillac srx. The contact stated that the headlights on the vehicle were inoperable. The vehicle was taken to dorman cadillac gmc (1000 interstate dr, dunn, nc) where it was diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 70,000.
I noticed the dim lighting on low neam and took it to my mechanic. I had him replace the bulbs. They were very expensive bulbs and only helped minimally. I the went to cadiilac dealer and they will not replace the lighting harnesses. I have read online many cases and the dealer has many of the cases documented. In fact, the car in front of me at service had the same problem. Case #
Headlights are so dim that I have to drive with brights on continuously at night. When oncoming traffic signals me by blinding me, I switch to dims and have to guess at where the road is. This is unacceptable. The vehicle was brought in while still under basic warranty. Problem not resolved. I even purchased an extended warranty. No help there either. I am paying for a vehicle that I cannot safely drive at night. No way I can let my kids use this vehicle at night. I am deeply disappointed.
Lights on dim are so dim you can barely see. Problem with seals in light assembly. Having to replace but understand that it is a common problem and a flaw in the srx.
Drivers side headlight is extremely dim. I returned the vehicle to the dealer and they replace both low beam bulbs. Both sides remained dim , but the drivers side barely shows up against the wall. The dealership refused to do any more investigation and said that the cadillac srx is notorious for dim headlights. My wife refuses to drive her own car at night for fear of running off the road
Notice low beam head lights were horrible at night. Check everything and noted there was a problem with reflector. Today took the srx to cadillac dealer as purchased extended warrenty. Dealer noted there was a problem but warrenty would not cover replacing the assembly as needed. Was advised the cost to replace the pair would be 1700.00 needless to say I did not have the work done. It is an extreme night time driving hazard and a very costly repair. Something needs to be done about it.
Low beams on headlights provide extremely poor illumination producing barely 10-15' barely lit roadway. Dealer acknowledges problem by visual observation but says 'computer' says acceptable. Checked internet and found numerous complaints on 2013 and 2014 models. Extremely dangerous on dark roads with little or no street lighting. Help
In many websites, people are reporting that cadillacs srx is a safety hazard at night because they have a very poor headlight lighting. The lights are so dim; the driver can not see the road. I just spent $70.00 replacing the bulbs for brighter bulbs, and it did not make any difference. It seemed like the car is running on daylight running lights at night. This issue is a safety concern. Please review how many times people have reported this issue on this website; http://www.carproblemzoo.com/cadillac/srx/2010/
Can not see with low beams at night. Also, the screen freezes on the "cue" display
In 2016 the headlights began to dim. The beams became so bad it was difficult to see at night and was unsafe to drive. The dealer said it was a common problem. The headlamp housing bubbled causing it to obstruct the beam. In our case it was like an upper eyelid closing over the eye. The headlamps had to be replaced.
A dim headlight issue exists with the srx. A cadillac service technician told me part of the problem is with the lens and an oval part of the lens gets clouded and doesn't project light correctly. The lights are so dim I have to use my high beams when possible to see. Using the high beams can impair the vision of oncoming traffic, so I have to use them cautiously. This headlight problem is definitely a safety hazard. This has been a known issue since 2011 and gm has not informed the owners. I have contacted the cadillac customer assistance center to file a complaint and to request help in getting this issue rectified. However, I was told there was nothing they could do. The dealership wants an exorbitant amount of $1600 to fix this known problem. This is very unfair to the consumers. Gm should be concerned that this defect increases the chance of an accident which can result in injury or death. Due to the seriousness of these faulty headlights, I am requesting intervention and assistance for me and other owners of the srx to get our vehicles repaired either free of charge or at a reasonable price. Thank you so much and I look forward to hearing from your agency soon.
Our low beam headlamps are dim. We bought the car in may 2015, then left the area. We took it in for routine service three months later and complained about them. We were under bumper to bumper warranty for 50,000 miles. We were told that's just the way they are. We took it in to other dealerships as we traveled and were told the same thing. After 9 different times over 2 1/2 years, we finally insisted they be checked, after our warranty had recently expired. Then they confirmed there was an internal fault with the lamps and they need to be replaced, at a cost of $1,100. We contacted gm with our complaint. The best they will do is install them for free, but we have to pay over $800 for new lamps. We have since learned there is a class action suit starting because this is a huge problem for many. We literally cannot see at night or before daylight without using our high beams. We now will replace them ourselves with after market parts but that's not a guarantee that will fix the problem. We saw a number of complaints on your website. What makes us angry is that we were literally blown off with our complaint 9 times at various dealerships (attachment has all these documented) before a dealership said they had just diagnosed this problem with another customer after she insisted the service advisor drive it home one night. It is a safety hazard and a defect. We assure you, cadillac is aware of it. There are a lot of us driving unsafely. We try to avoid driving at night or dusk but that's not always possible.
The headlights have been dim from the time we bought the car, but have become dimmer over the past months. It is hard to see at night on a well lit street and just about impossible on a dark neighborhood street. I am afraid that this will lead to an accident and injury. The problem is getting worse. I feel the need to drive with the brights on all the time now.
Headlights too dim to drive at night unless high-beams are used. Took to dealer and they wanted $1800 to change both headlight assemblies. Apparently the bulb reflectors had discolored and reduced the light output.
Purchased car 1 year ago and cant drive it when its darkout due to poor headlight visability on low beam, highbeamis really good, low beam is like you dont have head lights on. Drove it at 5 am and almost wrecked twice not being able to see the road where I was driving. Second issue there was a recall for but it came up that I had no recalls at this time. Nhsta 14132 gm 14132. Does not do this all the time but frequently like this am when I was driving it, has done this also since I bought car a year ago.
Headlights do not emit enough light while driving at night. It is very difficult to view the roads during night time driving. It is very dangerous to drive at night. Warranty wont cover to fix issue. There are a lot of complaints about this issue and they have not recalled the car to fix.
The headlights on this vehicle are dangerously dim. I have spoken to numerous owners who suggested the same issue. The dealerships want to charge over $2000.00 to correct this and it is not clear that replacing these lights with the same lights will repair the issue. This needs government action or people will get hurt.
Tl* the contact owns a 2013 caddiliac srx. The contact stated that the exterior headlamps had not emitted enough light while driving. The contact stated that it was difficult to view the roads during night time due to the failure. The vehicle was taken to the dealer where the headlights were replaced however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 40,000. The VIN was not provided.
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