2013 SRX recently purchased 11/2021 all recalls performed after trying to accelerate display goes black dials bottom out I hear engine revving up but no acceleration, could have been rear ended, dealer replaced rear diff clutch control module, LR upper control link, both front lower control arms, now I am experiencing a bump hard shift
Cadillac SRX ball joint problems
14 of the 3,266 owner complaints about the Cadillac SRX describe ball joint or control arm failure, most of them for the 2010 model year.
- owner complaints
- 14
- worst model year
- 2010
- typical mileage
- 54,200
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
- 20141
- 20131
- 20122
- 20111
- 20106
- 20081
- 20071
- 20051
Often reported together
Grinding brakes 2Harsh shifting 1Fire or smoke 1No deployment 1
Trouble codes mentioned
P0017 1
What owners say
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the service Stabili-trac and traction control warnings were displayed. The contact stated that the vehicle also failed to start and was towed to the dealer. The dealer was unable to diagnose the cause of the failure. The contact stated that her husband replaced the camshaft sensor. The contact stated that she had an alignment and the front tie rod was replaced by the independent mechanic. The contact stated that the rear end started to shake while driving. The contact stated that she received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, parts were not available. The contact stated that she called Don Wood Chevrolet Buick (12916 OH-664, Logan, OH 43138) who stated that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she had attempted to call the manufacturer several times but no one answered the customer service number. The approximate failure mileage was 186,000.
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the federal safety agency. The failure mileage was 43,464.
Tl* the contact owned a 2008 cadillac srx. The contact stated that while his wife was driving approximately 60 ' 70 MPH, there was an abnormal sound coming from the passenger's side rear of the vehicle. The contact stated that his wife checked the rear passenger's side window to see if the window was rolled down. The window was not down. Several seconds later, there was a loud noise and the driver loss control of the steering wheel and the vehicle started spinning out of control. The driver attempted to regain control of the steering wheel while the vehicle was heading towards the guardrail. The vehicle crashed into the guardrail and spun out into the roadway. The contact stated that the air bags deployed. Another driver that witnessed the crash removed the driver from the crashed vehicle. The driver was placed in the vehicle of the other driver. There was smoke coming from the crashed vehicle. The driver sustained a dislocated vertebrae, hip and neck injuries which required medical attention. A police report was filed. The vehicle was towed to dutton cadillac of riverside located at 8201 auto dr #101, riverside, ca 92504, (951)842-2566 to be diagnosed. The contact was informed that the passenger's side rear tie rod bolt fractured, causing the wheel to turn inwards at a 90 degree angle. The vehicle was released to the insurance company. The insurnce company deemed the vehicle a total loss. The insurance investigator stated that the failure was not caused by a mechanic failure. The contact was informed that his wife was at fault for the crash. The manufacturer was not contacted or notified of the failure. The failure mileage was 120,000. The vehicle was destroyed.
The front suspension was making a lot of loud noise, especially when driving over any bumps. I took it to the local cadillac dealership and was told there are no lubrication fitting on the front suspension of the 2010 srx and it had seriously worn out tie rod ends and control arm and they needed to be replaced immediately.
Lower front drivers ball joint failed. Causing serious accident at highway speed
Rear tie rod failed, came apart causing steering to be very hazardous vehicle shifted into oncoming lane. Tie rod didn't break it was rusted from inside, the threads were worn. While the vehicle was in motion it was on a secondary road and the road is in good condition, no pot holes some patches here and there but nothing to warrant dislodging the tie rod. As stated before tie rod didn't break somehow water got in the sleeve part of the tie rod,causing it to wear. I have kept the parts that the dealership fixed just in case they are in need.
Front suspension required replacement due to excessive wear on the control arms. Code p0017 generated by computer indicating need to replace timing chain. Vehicle currently at 90,000 miles
Purchased 2010 cadillac srx new in 2010.. It now has 55,000 miles. At about 27,000 it started making some sort of rubbing, crunching grinding noise in the front end. Thought it might be ball joints or something else in the front end. Noise goes away after some driving but always comes back after sitting for awhile. Cadillac dealer cannot find problem. Noise goes away when I take it to dealer and comes back after I leave. I don't know if driving it may be dangerous. Noise most pronounced in the am when backing out of my garage.
Tl* the contact owns a 2014 cadillac srx. While driving 65 MPH, the contact lost control of the vehicle and it veered off the road in both directions and crashed. The air bags failed to deploy. The contact did not sustain injuries. A police report was filed. The vehicle was towed to a dealer where it was diagnosed that the rear driver side control arm needed to be replaced. The vehicle was repaired. The vehicle was previously repaired under the federal safety agency campaign number: 14v571000 (suspension). The manufacturer was notified of the failure. The failure mileage was 32,000.
Related recalls
Suspension: rear
- What is wrong
- General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
- Risk
- A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1‑800‑333‑4223. GM's number for this recall is N212340980.
Recall number 21V473000 · Recall details
Suspension: rear
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
- Risk
- Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1‑800‑458‑8006 or Saab customer service at 1‑800‑955‑9007. GM's number for this recall is 14457.
Recall number 14V571000 · Recall details
Suspension: rear
- What is wrong
- Certain vehicles have a left or right rear suspension toe link that could separate because of an incorrect weld.
- Risk
- If this were to occur, the affected rear wheel would be able to turn in or out, affecting vehicle control, which could result in a crash.
- Remedy
- Dealers will inspect the right and left toe link and replace as required. If a toe link is replaced, the dealer will perform a wheel alignment. The recall began on may 3, 2006. Owners may contact cadillac at 1‑866‑982‑2339.
Recall number 06V125000 · Recall details
Questions about the Cadillac SRX ball joint
Which Cadillac SRX years have ball joint or control arm failure problems?
The model years with the most reports are 2010 (6 complaints), 2012 (2 complaints) and 2005 (1 complaints).
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