Cadillac SRX harsh shifting problems

Filed Mar 11, 2023 · Steering, Suspension · CA

In Nov 2021 we had the recommended recall repairs done at a Cadillac dealership which replaced the rear toe links with a non-adjustable bar. 2 months later we installed new tires at Big O Tires but they were unable to perform a rear alignment due to the stationary toe bar. We went back to the Cadillac dealership days later but were assured the alignment was fine. Just over one year later (approx 15K miles driven) we have significant wear on our inner tires. Last week we had Big O run an ExpressAlign report and the rear tires have severe negative values. The value even with the toe bar should be +0.020. I contacted Hunter Machine Alignment and they confirmed our concerns. They said Cadillac solve this problem immediately. At this time Cadillac is only agreeing to inspecting the installation of the recall repair however this does not resolve the safety concerns with this vehicle. Why would a stationary bar be installed if the customer would not be able to get their wheels properly aligned? This recall repair seem to have increased the safety and reliability of this vehicle further. From CR Reports https://www.consumerreports.org/car-recalls-defects/general-motors-recalls-suvs-for-rear-suspension-problem-a8620817999/ According to GM, certain SRX and 9-4X SUVs were recalled in 2014 (the federal safety agency No. 14V571) because part of the rear suspension called a toe link hadn’t been properly tightened during the assembly process. After that initial recall, the company received further reports that some toe links were still loose, and it revised the procedures outlined in the initial recall. In 2020 GM continued to receive field reports about suspension-related issues. These included traction control, electronic stability control (called Stabilitrak by GM), or "service rear axle" warnings, malfunctioning taillights, swaying or wandering at highway speeds, uneven rear tire wear, or loud clunking noises over bumps. the federal safety agency’s campaign number is 21V473. The initial recall number was 14V571.

Filed Feb 17, 2023 · Transmission · NV

2014 cadillac srx. Consumer writes in regard to transmission issues. The consumer stated the transmission completely failed. It wouldnt move let alone hard shift. Also, the consumer was displeased with the service department to read and listen to complaints.

Filed Feb 12, 2022 · Transmission · LA

2013 SRX recently purchased 11/2021 all recalls performed after trying to accelerate display goes black dials bottom out I hear engine revving up but no acceleration, could have been rear ended, dealer replaced rear diff clutch control module, LR upper control link, both front lower control arms, now I am experiencing a bump hard shift

Filed Nov 18, 2020 · Transmission · 40,000 miles · AZ

Mostly during decelerations at low speeds, as is the case for us upon entering our neighborhood, we experience hard shifts or a "buck". There are occasions when it will happen when attempting a quick acceleration from a complete stop or low speed in city traffic.

Filed Jul 8, 2020 · Transmission · 84,000 miles · NY

I purchased a 2014 cadillac srx and began having problems with the transmission 7 months later. I was experiencing hard shift changes constantly while driving, to the point where I almost caused an accident. I took the car to the dealer 5 times for a diagnostic review. Occording to them they did not find anything wrong with the car until I drove it there and physically requested a manager to come out and drive the vehicle with me. Then and only then they admitted something was wrong with the car, they kept it for 2 weeks and claimed they performed a complete transmission overhaul. I took the car home and 5 weeks later I was back at the dealership with the same problem, this time worst than the 1st time. By then my warranty had expired, they did not want to guarantee their repair and they wanted me to pay almost 3,000 dollars for transmission repair they claimed to have done. My other issue is with the cue, it cracked while the car was at the dealership and was told I needed to pay 1,500 dollars to fix. Second time I had an issue with it. This model has so many issues it definitely should be recalled before someone dies on the road from a faulty transmission and cues that can be dangerous because you haver to use your cell phone for navigation.

Filed Aug 28, 2019 · Transmission · 165,000 miles · FL

Tl* the contact owns a 2006 cadillac srx. When the accelerator pedal was depressed, the vehicle hesitated and failed to move. Also, there was an abnormal clunking noise and the check engine indicator illuminated. The contact called val ward cadillac (12626 s tamiami trail, fort myers, fl 33907, (239) 245-9308). The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency. The contact researched the failure and stated that it was due to the transfer case. The failure mileage was approximately 165,000.

Filed Jun 19, 2019 · Transmission · 45,000 miles · CA

Tl* the contact owns a 2016 cadillac srx. The contact stated that there was an extensive clunking noise coming from the transmission. The dealer (hoehn buick gmc cadillac, 5334 paseo del norte, carlsbad, ca 92008, (760) 884-2793) indicated that this was a normal characteristic of the drive line gears. The dealer stated that two of the gears may not have enough clearance, which could be the cause of the noise. The vehicle was not repaired. The manufacturer was contacted and was to follow-up with the dealer. The approximate failure mileage was 45,000.

Filed Jun 19, 2017 · Transmission · 71,400 miles · MI

Tl* the contact owns a 2013 cadillac srx. While driving, the contact heard an abnormal clunking noise and the vehicle would not shift gears. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer and the dealer were not notified of the failure. The failure mileage was 71,400.

Filed May 8, 2017 · Transmission · 42,000 miles · NC

I have been having issues with the acceleration of my srx, this problem mostly occurs when I am almost at a complete stop then I accelerate and nothing, it almost makes me think the vehicle has died. I can also feel a mild clunk when letting my foot off the accelerator. I have had the car in the shop and was told I needed to have the TCM reprogrammed, so I agreed to the repair. I can honestly say that repair did nothing to help the issue. I bought the car preowned and didnt notice the issue for about a month or so after the purchase. The issue seems intermittent, but when it does happen it is scary. Especially when pulling out into traffic and the car doesn't accelerate.

Filed Oct 11, 2015 · Transmission · 29,692 miles · FL

Sometimes while accelerating our 2014 cadillac srx will feel to studder or skip in eco mode or not. Sometimes while at a slow speed, 10 MPH, the vehicle will hard shift while accelerating or decelerating in eco and not. Sometimes while slowing through about 25 MPH the vehicle will surge forward very slightly in eco and not. After some research, it appears that 2013 models of the srx had similiar transmission issues. Referencing recall numbers 14v212000 and 13v097000 with dates of 04/25/2014 and 03/15/2013, these recalls appear to duplicate the same problems that we're having in our 2014 srx, lag in acceleration and transmission related engine braking effect.