Cadillac SRX pulling problems

Filed Nov 19, 2024 · Suspension · 24,000 miles · AZ

The contact owns a 2016 Cadillac SRX. The contact stated that after the vehicle was repaired under the federal safety agency Campaign Number: 21V473000 (Suspension); the vehicle could not properly be aligned. The contact stated that while driving at various speeds on a bumpy road surface, the vehicle shuddered, and the rear of the vehicle was pulling to the left. Additionally, the contact stated that the tires had become damaged prematurely. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact would need to pay for the cost of the repair. The failure mileage was approximately 24,000.

Filed Jul 8, 2024 · NJ

The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per the federal safety agency website: Manufacturer Recall NumberN212340980 the federal safety agency Recall Number21V473 Recall StatusRecall Incomplete Summary General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash. Safety Risk If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.

Filed Mar 11, 2023 · Steering, Suspension · CA

In Nov 2021 we had the recommended recall repairs done at a Cadillac dealership which replaced the rear toe links with a non-adjustable bar. 2 months later we installed new tires at Big O Tires but they were unable to perform a rear alignment due to the stationary toe bar. We went back to the Cadillac dealership days later but were assured the alignment was fine. Just over one year later (approx 15K miles driven) we have significant wear on our inner tires. Last week we had Big O run an ExpressAlign report and the rear tires have severe negative values. The value even with the toe bar should be +0.020. I contacted Hunter Machine Alignment and they confirmed our concerns. They said Cadillac solve this problem immediately. At this time Cadillac is only agreeing to inspecting the installation of the recall repair however this does not resolve the safety concerns with this vehicle. Why would a stationary bar be installed if the customer would not be able to get their wheels properly aligned? This recall repair seem to have increased the safety and reliability of this vehicle further. From CR Reports https://www.consumerreports.org/car-recalls-defects/general-motors-recalls-suvs-for-rear-suspension-problem-a8620817999/ According to GM, certain SRX and 9-4X SUVs were recalled in 2014 (the federal safety agency No. 14V571) because part of the rear suspension called a toe link hadn’t been properly tightened during the assembly process. After that initial recall, the company received further reports that some toe links were still loose, and it revised the procedures outlined in the initial recall. In 2020 GM continued to receive field reports about suspension-related issues. These included traction control, electronic stability control (called Stabilitrak by GM), or "service rear axle" warnings, malfunctioning taillights, swaying or wandering at highway speeds, uneven rear tire wear, or loud clunking noises over bumps. the federal safety agency’s campaign number is 21V473. The initial recall number was 14V571.

Filed May 28, 2022 · Steering, Suspension · CT

Received Recall notice (#N212340980), contacted several dealers and ALL said the same thing: if you did not purchase the car here, then appointments are six weeks out! Finally, went Tremonte Cadillac as they were kind enough to take the car in sooner; brought the car there and within fifteen minutes I was told "you are all set", thanked him and left. On the way home the "Service Rear Axle" message came back up again! Being the weekend I did not contact the dealer. The next day the light came back on and the vehicle information center would not display. Contacted the dealer and they said to bring the car back. The fact that the dealer is 45mins away, my difficult work schedule and being told the car can be driven, you just lose the AWD capability, I opted to wait till the fall. Also several attempts to contact Cadillac by phone, email and letters-with not one response! I am writing you at this time as we detected the car pulling to the right and loss of AWD system. Hoping your office can assist us. Respectfully, [XXX] and [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Filed Nov 2, 2021 · Suspension · 75,000 miles · FL

The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension). The contact stated that while driving at 45 MPH, the vehicle was inadvertently pulling to the right, while making a turn, the tires felt like they were dragging, and the front passenger’s side fender was making noises while turning. The traction control and another unknown warning light were illuminated intermittently. The dealer was made aware of the recall but informed the contact that the parts were not available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Filed Oct 8, 2020 · Suspension · 107,500 miles · FL · crash · 1 injury

Tl* the contact owned a 2010 cadillac srx. The contact stated that while driving at 30 MPH, the traction control, engine, rear axle service, and power train warning lights illuminated. The contact lost control of the steering wheel as the vehicle pulled to the left. The contact tried to regain control of the steering wheel however crashed into a telephone pole. All air bags deployed. Medical attention was contacted. The contact was taken to the hospital for minor injuries to both arms. A police report was filed. The police towed the vehicle to a lot where the contact was awaiting her insurance adjuster response. The police deemed the vehicle a totaled lost. The dealer nor manufacturer were contacted. The contact mentioned the federal safety agency campaign number: 14v571000 (suspension) as a possible solution to the failure however the VIN was not included. The failure mileage was approximately 107,500.

Filed Feb 16, 2020 · Lights · 120,000 miles · NC

The low beam headlights on a 2012 cadillac srx 4 that I just purchased are too dim to drive at night. I had to drive with the high beams on which causes a hazard to oncoming traffic, but I literally can not see the road with low beams on which is very likely to cause an accident. I had someone pull right out in front of me, presumably because the lights were too dim for them to see me coming. I had people flashing their lights at me and one person told me at a red light, that my headlights were off. I had to go straight home and haven't driven the car since. It is a state law in nc that headlights need to be on when wipers are being used. If the headlights aren't visible in the dark, they definitely won't be visible in the rain. The headlights on this vehicle are so dim that it appears they aren't on at all even in the dark. After reading all of the reports of this, I can't imagine how this has not become a safety recall?!?! It seems like exactly the type of thing that a manufacturer should have to correct when they become aware of it. This is, apparently, not at all an isolated occurrence.

Filed May 29, 2019 · Suspension · 73,360 miles · NY

There is an existing recall filed on 9/19/2014 for the 2014 cadillac srx for a "possible loose rear suspension toe adjuster link" which can cause loss of vehicle control and increase the risk of a crash. The federal safety agency campaign number is 14v571000. On 5/21/19, I first noticed that when driving down the highway, my car would pull to the left quite a bit, almost as if it was being hit with a high wind gust. This happened two additional times driving down the highway the following two days. On 5/28/19, I was no longer able to drive the car in a straight line as the wheel was cocked 45 degrees to the left to even drive straight, this happened less than a mile from home and I made it home safe. The following day on 5/29/19, on the way to firestone to have the car looked at, I could no longer drive over 25mph and the left front and rear tires were cocked out to the side and the car appeared to be drifting. I almost went off the road.

Filed Jan 18, 2019 · Suspension · 96,000 miles · TX

Sways and wanders on the highway, seems like you need anlignment, but that does not fix the proplem

Filed Oct 18, 2017 · Brakes, Driver assistance · 173,000 miles · NV

2004 srx stability sys ready comes on and the steering pulls left or right ABS light , brake light , comes on no one seems to know what it is or what to do help