I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue
Cadillac SRX headlights problems
1,537 of the 3,266 owner complaints about the Cadillac SRX describe headlights failing or too dim, most of them for the 2015 model year.
- owner complaints
- 1,537
- worst model year
- 2015
- typical repair cost reported
- $1,600
- typical mileage
- 66,000
Is there a fix? No recall or service bulletin covers this area of the car yet.
By model year
Often reported together
Water leak 23Loss of power 5Wipers 3Warning lights 3Stalling 3Check engine light 3Grinding brakes 3Brake failure 3
What owners say
The headlight went dim and put in new but that didn’t work for long now I can’t drive at night can’t see road. Only had less than 2 years
the headlights are so dim that the car is not usable at night. I was told by the Cadillac dealership that this is a known problem with GM/Cadillac. The low beam gets so hot that it turns the reflectivity of the chrome to gray. The fix is to replace both right and left headlight assembly.
low beam head lights are very dim, to dim to see while driving. Apparently this is a problem that Cadillac and/or GM knows about but isn't doing anything to resolve. Heat from the bulbs basically melt the chrome off of the reflector plate so light does not shine out on the road. This could be a very big hazzard while driving, deer, children etc can not be seen with the lights as they are. To replace are ridiculosly expensive to the customer but doesnt seem like it would be for the dealer!! Complete neglect on the manufacturs end.
The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in order for the exterior lights to work properly and that I would have to pay for it. It is extremely dangerous to myself and others if I’m driving at nite and I cannot see anything. There were no warning lamps, messages or other symptoms prior to the failure of the headlights.
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the low beam headlights were very dim, causing the contact to drive using the high beam headlights to properly see the roadway. The contact replaced the halogen headlight bulbs with LED bulbs; however, the low beam headlights were still dim while driving at night. The contact became aware that the reflective surface on the headlights was burned out. The contact stated that the halogen bulbs appeared to be degrading, and there were bubbles on the bulbs. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.
The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.
The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
The headlights don’t work very well when they are dimmed. To the point that one has to use high beams all the time.
Related recalls
No recalls on record for this model year.
Questions about the Cadillac SRX headlights
Which Cadillac SRX years have headlights failing or too dim problems?
The model years with the most reports are 2015 (302 complaints), 2014 (262 complaints) and 2012 (234 complaints).
How much does it cost to fix headlights failing or too dim on the Cadillac SRX?
Owners who mentioned a price put the repair at about $1,600 (median of 245 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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