I got into an accident and my airbags did not go off
Cadillac SRX no deployment problems
42 of the 3,266 owner complaints about the Cadillac SRX describe airbags did not deploy in a crash, most of them for the 2011 model year.
- owner complaints
- 42
- worst model year
- 2011
- typical mileage
- 60,700
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
Often reported together
Sudden acceleration 2Jerking 2Headlights 2Tire blowout 1Stalling 1Fire or smoke 1Knocking 1
What owners say
I bought this as a certified used vehicle. On 1/21/2023 I had a wreck and based on my vehicle, injuries, and photos I strongly believe the airbags should have deployed. I specifically bought this vehicle due to the safety and airbag components. I am reporting this incident because I would not want anyone to be injured or any children in the event that this is something that needs to be looked into. I appreciate your website and how it breaks down the safety of vehicles and for this reason I feel it is important to report this issue. (It was a total loss, I sought medical attention, the vehicle was towed, however the photos are what blew my mind when I went to retrieve my items. I do not understand how airbags did not deploy).
The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.
I was in an accident on 8/19/22. I was completely stopped when struck head on by a Ram Truck with a Ranch-hand bumper. The hit totaled my car, bending the frame and pushing the left front of the vehicle up against the firewall and driving my vehicle sideways. However, the airbag did not deploy. The car is now in possession of Texas Farm Bureau Insurance. My head struck the driver's-side window, and I suffered a head injury, whiplash which resulted in a concussion, and neck and back injuries. There were no warning lamps, messages, or other symptoms of the problem prior to the accident.
UNITS ONE, TWO, AND THREE WERE TRAVELING ON I-90 W/B. AT APPROXIMATELY MILEPOST 62.0 UNIT ONE TRAVELING IN LANE #3 (LANE #3, BEING THE THIRD LANE FROM THE MEDIAN WALL) LOST CONTROL, SPUN, AND STRUCK THE REAR DRIVER QUARTER PANEL OF UNIT TWO TRAVELING IN LANE #3. THE IMPACT FORCED FORWARD UNIT TWO INTO THE REAR OF UNIT THREE TRAVELING IN LANE #1. THEN UNIT TWO SPUN, DROVE OFF THE ROADWAY ONTO THE RIGHT SHOULDER AND STRUCK THE CONCRETE BARRIER. THE DRIVERS HAD NO RECOLLECTIONS REFERENCING THE ACCIDENT. My car was nr.2 in police report. I hit concrete barrier and my airbags didn't deploy. Car is a total loss. not repairable. My head landed on steering will. I have fractures nasal bone and my cartilage was moved. I will need have a surgery. Other injury are lower back , knee and chest. State Farm Insurance towed car to Friendly Ford facility phone is 630-924 8686 ext 8351. State Farm External Claim Resource is 855‑231‑1590 ext.711.
The contact owns a 2013 Cadillac SRX. The contact stated while driving approximately 10 MPH and when attempting to make a stop, the brake pedal traveled to the floorboard. The failure occurred consistently. There were no warning lights illuminated on the instrument panel. The last failure consisted while driving 10 MPH in a rear-ended crash where the brake pedal failed to stop the vehicle. The air bags did not deploy. There was a police report filed. The vehicle was taken to the local dealer but where unable to determine the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 112,178.
The contact owns a 2016 Cadillac SRX. The contact stated while driving at 10mph and approaching a stop sign, the contact depressed on the brake pedal but the vehicle did not stop which caused the contact to crash into the rear-end of the vehicle in front. The air bags did not deploy. There was no warning light illuminated. There was no medical treatment needed at the scene, however, the driver in the other vehicle reached out to an attorney the day after the accident to state they were hurt. A police report was filed. The vehicle was damaged where both the front driver and passenger headlight and finder were crushed in. However, the contact was able to continue to drive after the accident to their residence. The contact took the vehicle to an auto body shop to have an estimate on the damage on the vehicle, however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 67,000.
Tl* the contact owns a 2012 cadillac srx. The contact stated while driving 25 MPH, when depressing on the brake pedal but the vehicle began to accelerate. The contact stated no warning light was illuminated. The contact stated he rear ended another vehicle. Airbags did not deploy. The contact sustained a fractured right foot, back and neck injuries and front passenger sustained neck, back and both knees injured. The contact did seek medical attention the following day. A police report was filed. The vehicle was not drivable. The vehicle was towed to tow lot. The contact stated he called used dealer and were made aware of the failure. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 133,000.
Tl* the contact's aunt owns a 2011 cadillac srx. The contact stated that while her aunt was driving at 25 MPH, the vehicle independently accelerated without warning and hit a tree. The air bags did not deploy upon impact. The contact's aunt was taken to the hospital and treated for injuries to her left hand, head and chest. A police report was filed. The vehicle was towed by her insurance to an independent mechanic for an investigation. The manufacturer was notified of the failure and the contact was given a case number. Upon her own investigation, the contact linked her aunt's failure to the federal safety agency campaign number: 14v571000 (suspension); however, the manufacturer informed her that the recall had been serviced at labadie buick gmc(711 s euclid ave, bay city, mi 48706) in 2014. The vehicle had yet to be repaired. The failure mileage was approximately 96,000.
Head on collision at 40 MPH on a city street. Air bags did not deploy and seat moved forward. Resulting in er visit and head laceration and loss of consciousness.
Related recalls
Air bags: frontal: driver side: inflator module
- What is wrong
- General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
- Risk
- An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
- Remedy
- Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1‑800‑333‑4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on May 21, 2026.
Recall number 26V329000 · Recall details
Air bags: side/window
- What is wrong
- General motors is recalling certain model year 2011 cadillac srx passenger vehicles for failing to conform to the requirements of federal motor vehicle safety standard no 208, "occupant crash protection." the airbags are programmed to turn off the right side roof-rail airbag if the passenger sensing system determines that the right front passenger seat is unoccupied.
- Risk
- The right rear occupant may not be protected and suffer injuries in certain frontal and side crashes.
- Remedy
- Gm dealers will reprogram the sensing and diagnostic module free of charge. The safety recall is expected to begin on or about june 17, 2011. Owners may contact cadillac at 1‑866‑982‑2339 and at the owner center at www.gmownercenter.com .
Recall number 11V308000 · Recall details
Air bags
- What is wrong
- On certain passenger vehicles, an interaction between the sensing and diagnostic module and vehicle's electrical system may cause the driver's frontal air bag and/or roof-mounted side impact air bag to deploy when the ignition key is turned to the "on" position.
- Risk
- A person positioned for driving may receive minor injuries, such as abrasions, from contact with a deploying air bag.
- Remedy
- Dealers will replace the sensing and diagnostic module free of charge. The recall began on may 20, 2005. Owners may contact cadillac at 1‑866‑982‑2339.
Recall number 05V024000 · Recall details
Questions about the Cadillac SRX no deployment
Which Cadillac SRX years have airbags did not deploy in a crash problems?
The model years with the most reports are 2011 (9 complaints), 2012 (7 complaints) and 2013 (5 complaints).
VIN decoder
See the problems and recalls for an exact car
Buying a used Cadillac SRX?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history