We purchased a used car fro our daughter (2011 chevy cruise) in september 2016 from west point lincoln for around $9000 and we put half down and financed the remaining so my daughter, [xxx] could start building her credit. We were told by the dealership that the vehicle went through their 20 point inspection and was a great used car, but now that the transmission is gone - their hands are tied and this so called 20 point inspection is really just a bunch of crap! In december, few days before christmas she was driving on the highway and the car started to jerk as she pushed on the gas and it wouldn't accelerate. She pull over and parked the car to see what was wrong. She restarted the car and put it in drive, but it wouldn't go forward; however, when she put the car in reverse, it moved. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2011 Chevrolet Cruze transmission complaints
Page 4 of 8: complaints 71 to 100 of 193, newest first, as owners wrote them.
I was driving on my way to work in my 2011 chevy cruze with my precious 1 year old daughter on the highway going the speed limit (60mph) when all of a sudden my transmission goes out just out of no where luckily im a good driver and know how to drive otherwise me and my daughter would be absolutely dead right now! I contacted chevy and the dealership they didn't care they seem to think it's absolutely normal for 2011 chevy cruze for this to happen with only 66,107 miles. I bought this car brand new in 2011 and I have taken it to the dealership where I bought the car for oil changes services etc every 3 months their is no neglect on this car it was properly taken care of. They have no sympathy for the situation. Faulty electrical parts were put in my transmission when it was assembled in their factory but this is somehow my problem now lol what a joke.
Gm has a known manufacturing defect with the 1.4 liter engine piston rings. Go to www.cruzetalk.com and see the number of piston ring failures. Gm refuses to cover failure out of warranty. My has not failed but what happens when they fail in five years and the car is still useful but then isn't because of a known manufacturing defect they refuse to acknowledge out of warranty. See this post on the forum. Http://www.cruzetalk.com/forum/34-gen1-1-4l-turbo/189930-11-cruze-engine-failure.html. Again this not happened to me but I think gm should investigate and do a recall so people can get their money's worth out of their vehicle and not be forced to send it to a junkyard because it will cost more than what it is worth.
I purchased a pre-owned 2011 chevy cruze in august of 2016. In december, I was driving on the highway and my car started to jerk as I pushed on the gas and it wouldn't accelerate. I pull over and parked the car to see what was wrong. I restarted the car and put it in drive, but it wouldn't go forward; however, when I put the car in reverse, it moved. My mom called the dealership we bought it from to claim the lemon law, but their response was that they couldn't do anything about it because the car was older than 30 days. She was also told that the lemon law does not apply to used vehicles, so my dad had the car towed to chevrolet. They said that the transmission was the issue. My issue is that I had this car for 4 months. Replacing or getting the transmission fixed costs more than the car is worth. I do not have the funds for this being that I am a college student, and I need this transportation. I can't trade this car in since it's in this condition. My other issue is that there is no recall for this malfunction in this particular vehicle. After doing some research on this issue, I realized that there a lot of people dealing with this same problem and others regarding the transmission. I believe there should be a recall on the transmission because this issue is extremely dangerous.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated that the vehicle experienced an issue with the shifter not shifting and the vehicle not decelerating. In addition, the vehicle would not accelerate past 30 MPH. The failure occurred without warning. The vehicle was towed to the dealer, but diagnostic testing was not performed. The manufacturer was not notified of the issue. The failure mileage was approximately 107,000. The VIN was not provided. Updated 01/25/17*lj
I was driving on local highway. Stopped at light. When I started to move forward again the transmission wouldn't shift past 2nd gear. The vehicle wouldn't accellerate over 30 MPH. Pulled over to the nearest place. Turned off the car and turned it back on. Tried to back up, but reverse would not work. Pushed it out of the parking spot car would only move forward up to 30 MPH. Nothing past 2nd gear and still no reverse. Manual aspect of car was saying could not shift. Service engine lights came on. Code read tranmission module. Per tech, wave plate came apart and contaminated the whole transmission, solinoids and control board resulting in need for complete trans overhaul, solinoids and control board replacement and reprogramming - $3400! Gm would not help, even though known issue.
While driving in town I took off from a stoplight and my car all of sudden did not have drive, it just revved. Could not get it to move forward at all. Car never shifted right to begin with. We had reverse gear but no forward. Changed transmission and TCM and the car will move but continues to rev to high. Cannot drive the car the way it is. Car only has 55000 miles on it.
I have been having several issues lately that are not covered under warranty with my car. Power train issues, stability issues, sensor issues. These issues have happened on and off and some have been fixed before and they keep getting worse. The car starts shaking really bad when I am driving. It does not feel safe.
Since purchasing this vehicle there has always been a hesitation in the acceleration and "engine jerking". I originally reported within the first approx 6 months of owning the vehicle. The service center had their transmission specialist drive the vehicle and I was told "that is just how it drives. I told them on a second time about the ongoing issues and was dismissed. Last year I started getting the "service stabilitrak" error and the jerking and lack of acceleration and hesitation has gotten increasingly worse. This is a safety concern as trying to go from a stopped position and going through an intersection it will lag and can cause a delay also driving down the road it will jerk and almost feel like I could lose control of the car. I often also get a smell of the coolant that goes through my car. I have had all recalls in the past taken care of, but the stabilitrak is an ongoing issue that is very concerning for the safety of myself and my daughter as a passenger in the vehicle. It has been an ongoing issue since the purchase of the vehicle 05/2011 only increasing in severity.
The car had been jerking when I put in reverse, and taking a dew seconds to go when I accelarated. The reverse went out and I had to take it to a mechanic who tols me I wouls need a new transmission which will cost 3.7k the car has only 69k miles had regular oil changes.
Takata recall I was driving on the road and the car behind me almost ran into the back of me because my vehicle would not accelerate the car was still on but it would not move I cried I love my car please help me I pay a lot to dive it now I have to pay for a car I can not drive my kid is sick and I have no way to get to work to pay for medication or the bills it's very hard being a single mother please help thank you god bless 😢
I was driving my niece home. Got off the highway and felt a sudden jerk. Went to push on the gas and the car was not moving well. Pulled over to the nearest place. Turned off the car and turned it back on. Tried to back up, reverse would not work. Pushed it out of the parking spot car wouldnt move. Manual aspect of car was saying could not shift. Service engine lights came on. Code read tranmission module.
High RPM with little acceleration. Shifts gears slowly if at all.
Tl* the contact owns a 2011 chevrolet cruze. While driving at various speeds, the vehicle would not immediately accelerate when depressing the accelerator pedal. The vehicle was taken to the dealer who could not duplicate the failure. The manufacturer was notified of the failure. The failure mileage was 28,000.
I was exiting interstate 80 on my way to work when the car shifted from 4th gear to 5th gear the motor started free revving. I took the car to my other job where I changed the transmission fluid with dextron vi. The transmission just kept getting worse and started slipping in other gears. Amechanic told me he thought the transmission was going bad and I needed to rebuild it or get a different transmission..I took out a loan to buy a used transmission and to n because I work 2 jobs and didn't have time or tools to do myself when the mechanic put the used transmission in the car he said it is slipping also. I'm out $1200.00 transmission has a warranty but labor money is gone plus I'm paying interest on that money now. I always changed my oil put brakes on tires whatever the car needed I did. I bought the car new and hit had a 3/36000 bumper to bumper warranty. The wheel bearing went out at 38 or 39000 miles they said I was out of warranty. I have a 5/100000 mile warranty on the transmission and I'm 3 months and 9000 miles over I cant imagine they would do anything to help with that since they didn't do anything on a $100.00 part..very disgusted with the reliability on these new cars. Is there anything that can be done about this please let me know..I drive about 22-25000 miles a year to work.. Thank you
Tl* the contact owns a 2011 chevrolet cruize. While driving approximately 50 MPH, the vehicle shifted from sixth gear to first. The check engine warning indicator illuminated. The contact had to pull over in a parking lot and the vehicle restarted normally after 20 minutes. The failure recurred and would not change gears. The vehicle was never taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 92,000. Updated 08/02/16*lj the consumer stated the vehicle locked up and went into first gear. Updated 08/15/16.
When at a stop and when I go to take off car rolls backward. This car has a automatic trans, but act like a stick trans, I bought this car new off lot. And first brakes keep locking up like something is in it. But if I roll backward it disengages . I've taken it to the dealer a couple of times due to this issue and they also heard it but never could find anything. I really like this car but it falling apart from day one.. I keep it serviced like I am suppose to.
Tl* the contact owns a 2011 chevrolet cruze. While the vehicle was parked, the key turned, the radio worked, and the gear shifter indicator moved up and down the scale. The check engine warning indicator also illuminated. The vehicle failed to start. The manufacturer was notified of the failure. The vehicle was diagnosed by an independent mechanic who determined that the prindel shift leveler was not reflecting the position of the gear shifter. The vehicle was not repaired. The approximate failure mileage was 70,000.
Tl* the contact owns a 2011 chevrolet cruze. While driving various speeds, the vehicle had difficulty accelerating and the rpms increased. Later, when the contact attempted to reverse the vehicle, it failed to move. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired. The VIN was not included in the federal safety agency campaign number: 11v273000 (power train). The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. Updated 07/22/16*lj the consumer stated the vehicle would not reach highway speed. Updated 07/28/16.
When I was driving home from work I noticed the check engine light came on.then after that the transmission slipped .this was on a city street.I managed to roll it to the side of the road.after that I put it in park then drive and reverse and it wouldn't grab. So I turned it off and back on after a few minutes and it was fine for the moment but slipped on my twice after that but managed to make it home a mile away.took it to the mechanic the next day,who towed it to transmission specialist,who tells me I need another transmission put in
I own a 2011 cruze it has had a slew of problems, trans cell blown, water pumps replaced, trans reprogramed, turbo replaced and much more, now the valve body in the trans is bad car has less than 60k and I have mentioned the trans issue since 20k in which I was told I was crazy by dealership and no recall has been issued for this. I do not think gm should be allowed to sell the cruze anymore this car is a death trap waiting to happen just like the cobalt. I am fustrated and fed up. Service department is a joke. And the cruze has over 24,000 complaints regarding all the same issues and nothing is nothing being done about the trans issue. Dealer opened up my trans today and found clogged 1 and 2 cellinoid and clogged screen as well as broken clip causing hesitation, hard shifting and valve body movement. I think this matter should be further investigated.
My car has a check engine light and I took it to dealer they do not know what the code is, its p057c and I was driving on highway going 70 and car all of a sudden loses power went from 70mph to 5mph in a split second almost got rear ended by a semi truck I am afraid to drive my car for my safety. Dealer wants hundreds of dollars just to try and figre out the issue but after diagnostic they still have no clue. So thir plan was to dissect my car like a science project and maybe fix it. They want the car for a week and do not offer any loaner cars. Chevrolet northridge dealership california. Today 03/04/16 driving to work going 40mph and get to a red light, it turned green I hit the gas and the car just revs and wont go more than 5pmh . I had to pull over and turn car on and off 2 times before I could get to work. And got there late because of this. And again almost got rear ended. I press the gas and the car revs as if it is idling. Please make this a recall and help get this fixed. Its going to be a reason why a driver loses their life. This is a true emergency since it just feels like the car has a mind of its own. And dealer does not know what to do. Please please help!
My 2011 chevy cruze is not shifting properly while accelerating. It is most noticeable while accelerating rapidly on an entrance ramp, it jerks and does not accelerate properly. It makes you wander if it is going to stop working. I have also had a lag in regular shifting. These problems were addressed by my local chevy three times while under warranty and it resulted in rebuilding my transmission. I am now out of warranty and having the exact same issues that it took them three times to fix. I have had this car at the dealer to often since purchasing it. I have also had the air conditioner compressor and fan replaced and all recalls performed. I will never buy another chevy cruze. I do have records of my repairs.
Driving at 25mph and slow down to go over a speed bump around 5mph when trying to accelerate after the transmission starts to slip trying to pick a gear had transmission service fluid was black not red
While driving power reduction message flashed,service esp flashed..power was drastically reduced..had to pull off road,shut off vehicle for several minutes and restart.has happened several times.highly dangerous problem
In addition to two complaints filed about this vehicle already. The u.s has no concern for human life in the u.s and is allowing white supremacy to endanger minority drivers and other drivers. The testing of satellite radiological dispersal weapons and remote control systems involving, hacking, backdoor access, remote control, surveillance and vehicle compromise persists. On 12/10/15 and 12/09/15 the vehicle was halted by force from a satellite tracking the vehicle. Ample evidence of electrical problems in the car, cellphone tracking and home tracking is available. A federal lawsuit was filed and dismissed without reason of cause to further the hate crime. On these two days I was driving the vehicle one again, and lost control over the vehicle steering and throttle. The issue occurs at stop signs to cause an accident there or at a intersection. The vehicle is purposely tampered with during transit to cause loss of control and throttle. The vehicle throttle is gone, the gas peddle goes limp and the engine stops throttle for a duration. The engine then kicks in full force after a series of hard sputters on throttle jerking the car forward up a hill or into to a stop. I was in highland ny leaving a plaza, where this occurs, and other intersections with lights
Have had repeated issues with service stabilitrak light coming on while driving and then power being reduced to vehicle, causing unsafe driving conditions; following recall to reprogram computer engine fan ran continually for days; car died when startong, dealer replaced computer tried to return with check engine light on, now stabilitrak issue has recurred again. Not confident that dealership has any clue what is really wrong with this car. The dealership's most recent guess is that something is wrong with the transmission but that they are getting a code they don't recognize.
I try to start my car and the car will struggle to start or sometimes not turn over at all and no warning lights on the dashboard pop up. I had recieved a recall notice in the mail a couple of months ago about the power train. When I read up on in it said it may make the car not restart. Now if I turn the ignition to where all the lights pop up & put the car in neutral, the car will start up easier for me. I no longer have the notice and am wondering what I should do. When I type in my VIN # it say it doesnt have any open recalls, yet I recieved a notice.
It slips out of gear and shifts hard trying to find the right gear
While driving the vehicle the engine light came on. The car only has 60,000.00 on it but we took it in because the engine would just randomly stop and the car would stall. The vehicle when brought into the dealership, had been inspected and the car was missing parts. The intake manifold non return valve was missing. There was a vacuum leak at the pcv orifice external port. Water pump was leaking from bolt holes and cover plate. Coolant leak was found even though a few months prior to the leak, chevy "fixed" the recalled item. I believe that the vehicle has many faulty parts and this is the second time I have written a complaint about this company using faulty parts in there manufacturing process.
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