6 to 8 recalls...and the transmission jerks when you take off from a stop since day one. Keep taking to dealer and they claim to not find anything. (1/17/2011-now) the brake peddle switch had to be replaced. (1/2014) the spark plugs and coil pack had to be replaced due to the spark plug being tightened to tight from the factory! Engine light came on indicated the service traction control system. (3/12/2014) was driving home from work as always and the engine light came on and indicated that the AC cut off due to engine over heating. (3/21/2014) this car has been a lemon from day one. It stays in the dealer service more that we drive it...
2011 Chevrolet Cruze transmission complaints
Page 6 of 8: complaints 131 to 160 of 193, newest first, as owners wrote them.
Tl* the contact owns 2011 chevrolet cruze. The contact stated that while driving approximately 45 MPH, the vehicle began jerking abnormally. The failure was recurring over a two year span. The vehicle was taken to a dealer, who could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 50,000
Turned on car in the morning and received 2 messages of "engine power reduced", "service stabili-trac", service traction control" as well as a check engine light. Engine would not go above 1500 RPM's. Took it into dealer and was told that I had a transmission leak and because they didn't have time they wanted me to reschedule for the following week. Problem continued to happen and on my way in to work on 02/11/14 the problem happened two times in the morning and was forced to put car in park turn off engine and restart. Then happens 3 times once on a very busy highway into downtown denver and twice in downtown. Called dealership and was told that I needed to bring it in. Was told that it was the "throttle body" which is a $450.00 fix not covered under power train warranty . With so many people having this problem and almost being hit every time it happens due to it happening abruptly when cold it is a clear safety issue and needs to be recalled. I sense that if they don't there will be a class action law suite in their future.
My children & I almost didn't make it home! Was experiencing issues with the heat not heating up the car on tuesday and on yesterday, I was driving north on the 394 expressway and received an error message on my dashboard of "A/C shut off due to high temperatures" so I turned the heat off and the gauge slowed moved back down. However, after driving a short distance further the temperature gauge had moved all the way to the "red" line and I receive the error message to "shut the engine down" because of overheating. I immediately pulled and slowly the gauge moved back to the normal position. I called the dealership that worked on my car less than 3 weeks ago and the service advisor informed me that it may be another glitch but he wanted to ensure that all of my fluids were fine and since I wasn't very far from the dealership to bring the car in (even though their service dept was closing in about 20 mins). After looking at the car, the service advisor informed that just about all of the coolant ran out and there was probably an issue with the water pump. I was shocked, bothered & frustrated because it had been less than a month that I just had to have this car worked on. Fortunately, the water pump didn't cost me anything due to it still being under warranty but that still doesn't change the fact that I'm a very dissatisfied customer.
Was parked in front of an establishment and was unable to remove ignition key or move the gear shift up and down. I was able to remove the overdrive box in front of the gear shift so I could shift the car into gear and drive home, however, because the car was not recognizing the gear shift was in park I was still unable to remove the ignition key when I got home so the car's battery died. I contacted one of chevy's tow services in order to get the car towed but due to the car being in the garage, the tow driver suggested that he try to jump the car to avoid having to push the car manually out of the garage. The car started and I was able to drive it to the dealership. After 3 days of working on the car, the service manager told me that the jump may have fried the computer so it needed to reconfigured which cost me over $1000 (due to it not being under warranty). I was only made aware of the many recalls that chevy has had on the cruze due to having to take the car into the dealership again (water pump needed to be replaced) and talking to another customer about my distaste & frustration that I've been experiencing with this car. I was never mailed any of the recalls which I can't understand why as I'm always receiving mailings from the dealership where I purchased my car. I feel as though the initial problem was due to two of chevy's recalls (campaign #11v273000 & 11v270000) so chevy should have paid for the repairs. This issue is one of the many issues I've had since I purchased the car brand new in june 2011.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated that upon initial start up, he noticed an abnormal notice in the rear of the vehicle when shifting into gear. The vehicle was taken to the dealer five different times. The technician was unable to diagnose the failure and stated that the vehicle was working as designed. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 22,000.
2011 4dr eco.vehicle leaking antifreeze, strong smell of coolant and recall the federal safety agency campaign 12v288 gm 12081 oil on engine shield, repair done 11/7/2013 while visiting colorado springs, co... Dealer invo claims thermostat housing leaking, replaced part...cruise control not holding. ..not address...11-12-2013 2nd failure coolant leak and oil mileage at failure 93513 dealer found leak at the corner of water outlet on rear cylinder head, and replaced outlet tube..11-23-13 went to start my car found antifreeze and oil leaking on the ground....calling dealer in colorado springs again...this is [xxx]...something when its cold is causing coolant and oil to leak...found many service bulletins for these items and 2 recalls for this problem... Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Every time I use my heater I get a strong burning smell of coolant/ antifreeze and loss of coolant. Mostly when I am stopped at a traffic light/stop sign and it's intermittent between slight or really strong. I did a lot of online research and found lots of other people with the same complaints, even found local news stories from other states on youtube. All fingers seem to point to the heater core and or the grease used in the HVAC system.the smell is so bad sometimes that I have to roll down at least two windows and turn off the interior fan until I start driving again. I bought the car certified used a couple of months ago and they should have came up with a solution 2 years ago when the problem and complaints started. This issue needs to be recalled already. This is a health issue! I would really like to enjoy my first nice car and not worry about getting sick or dying from this!
My 2011 chevy cruze has an acceleration hesitation. Starting about 2 months after I bought the car in 2010 the issue began. When I need to accelerate in certain situations such as pulling out on a road, passing another vehicle, accelerating after reducing speed, etc. Etc. The car loses power when I step on the gas for three-five seconds before slowly responding and accelerating to where I need it to be. It's as if the car dies for a few seconds. Those few seconds are always in situations when I need to be moving. I brought the car in to the dealership and was told that it was normal.the issue is getting worse so I brought the car in to dealership again and was told there was nothing wrong.my car was in for other recalls and they gave me a loaner 2013 cruze to drive. The newer cruze did not have the hesitation problem at all, it drove beautifully. There are thousands of people with the same year, make and model that have this same issue. It is dangerous!! Just because no one that we know of hasn't died yet that doesn't mean that there isn't an issue. The 2011 cruze is unsafe and someone needs to do something about it.
I purchased this vehicle new from a chevy dealership in eden prairie, mn. After only 2 mths, it began intermittently hesitating, lurching forward when attempting to accelerate (while sometimes blowing hot air from the AC) & refusing to accelerate. Multiple times it has completely stalled out (while driving 30-40 MPH on a highway & when accelerating from a stop on a hill resulting in rolling backward). It is currently at the dealership for the 4th time for this specific issue, but does not show any codes (no ses light). They have made many repairs in an attempt to fix this issue (leaking water pump, reprograms, wastegate solenoid replacement, etc), but the problem still persists. I am concerned that my car will stall while on a highway or passing through an intersection, which would pose a huge safety threat. I have seen numerous similar complaints & would like gm to accept responsibility & replace/recall these vehicles.
After about 10,000 miles the car hesitates when the accelerator is pushed. Around 20 to 30 MPH when needing to speed up the vehicle the vehicle will stall the transmission will then kick in with noise. Very unsafe to drive in moderate to heavy traffic in cities. I have been in traffic with multiple lanes and wanting to pass someone. When pushing the accelerator to pass the car just sits there! Then after a hesitation the car will pop then finally move. Car has been in the shop for this problem at the dealership where they state nothing is wrong with the car. I even had one of the mechanics tell me that for these types of transmissions it is normal! How can this be safe! If I wasn't aware of my driving and a very good driver I would have had multiple wrecks with this issue. Luckily I have been able to over correct when the situation occurs. At one point I had to pull off the interstate due to the fact I was pushing the gas petal all the way to the floor and my car just stalled at 23 MPH for over 15 seconds until I pulled over, released the petal and engaged again.
The fly wheel became loose causing friction and heat. Heat from the friction of the fly wheel caused the clutch to melt.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated that the vehicle hesitated while engaging from first to second gear. The contact stated that when the air conditioning was running, the hesitation became worse. The vehicle was taken to the dealer and although the dealer was able to duplicate the failure, the contact was advised that there was not a remedy for the failure. The failure mileage was 10,000 and the current mileage was 13,000.
Vehicle failed to accelerate off of the on ramp onto the highway. The engine could be heard revving up, but did not increase in speed. When exiting the highway, I pull off to the side of the road, shifted the vehicle into park, then back into drive and the vehicle would not go forward. Even in manual mode the car would not shift into a forward moving driver.
6/22/2013 I noticed transmission leaking oil. Before that transmission started to slip on highway and in traffic. I told dealer before that I think the transmission is bad. Did not change gears properly. Dealer updated computer but transmission still had a hard shift. Car will be taken to dealer to have checked. Right now it looks like transmission has to be replaced. Gm should recalled and replaced transmissions. Transmissions can slip on highway or in traffic and could cause an crash or brake down. Also I here that other people are having problems with their cruze.
This car exhibits a hesitation from a stop and also cruising upon acceleration, a symptom I have also read about in some of the complaints already filed on the site. As with most complaints submitted to the dealer the technician said he could not find anything wrong when I took it in to be looked at. After talking to a few cruze owners one of them said he was told the problem was due to " turbo lag ". This is a period in time that the turbo motor must catch up to the RPM's of the engine which results in the hesitation. This is very dangerous when trying to enter a highway or maneuver out of a critical situation. Gm must acknowledge this malfunction and recall affected vehicles and repair them which can be done by tweeking the turbo to sync with the engine.
I bought my 2011 chevy cruze december 31, 2011 and have had problems with the transmission ever since. I took a trip 06.2011 6 months after I had my car and went to accelerate and had nothing total transmission gone. They had my car for over 30 days and I still have problems. The transmission is choppy and erratic. When I am stopped or nearly stopped and accelerate to go again, the transmission just revs as if it is in neutral. This is not safe - make me a prime candidate for a rear-end collision. When traveling at cruising speed of 50-60mph, it is choppy and shifting when you would not expect it to shift. When coming to a fast stop, it clunks and then lunges - so firm pressure on the brake pedal is necessary not to hit the car in front of me. I have had the car into the chevy dealership 5 times now and am told that since the chevy mechanic cannot duplicate the problems and there are no lights on there is nothing that can be done. And it is currently in the shop right now for the above problems for the 5th time.
When my car is in park, and I take it out of park to accelerate, the engine revs up and it "jumps" out of gear. If I am sitting idly at a stop light, it does the same thing. I have taken it to the dealership and they told me; after performing all the required test, nothing was wrong with it. If I am turning and once I accelerate after the turn, it looses power.
I purchased my new car in may of 2011, my first year I had no problems. My second year I have lost brakes took it to dealer and they replaced my brake switch. And now it is having shifting issues. It revs high when removed from park to drive when you left off the break it jerks hard throwing you back into the seat. It also loses power. If im stopped and try to pull out it does not want to go. It hesitates then it will take off quickly. The hesitation is very un safe. I have been almost hit by an on coming car due to it. Luckily it took off so no accident that time. I do not trust it. I recently lost power going up hill around a turn I was accelerating but losing speed. I completely left off the accelerator and reapplied it was a slow response but finally took off and drove. It is not shifting properly. I have an automatic. It just seems hard shifting and jerky when it does shift. This is a major issue. Someone is going to get killed from the sluggish delay these vehicles are having then gm will be sued. Mine seems to be getting worse yesterday 20 may 2013 was the first for lose of power up hill. I have not yet had my back to dealer over this issue but since it is getting worse and acting up more often I will taking it in and see what they say about it.
I purchased my first new car in 2011 and the first year went great then everything changed after that. The car would idle a lot higher then it started jerking when I decelerated and accelerated like it had a hard time shifting into gears. Took it to the dealer in kalamazoo and they ran a diagnostic and came back with nothing. They even kept it for 3 weeks and weren't able to recreate it then as soon as I got it acted up. Then shortly after that the car wouldn't shift gears until it reached about 3000 to 3500 rpms along with lag in acceleration when stepped on the gas pedal. This only happens periodically. This has been soo frustrating and I'm disappoint in chevy at the moment and I question on buying a new one in the future.
On april 2, 2013 my car did not change gears properly and it had a loud noise. I could not make it to the robbins chevrolet dealership, so I pulled over at the nearest gas station and called robbins chevrolet and explain this problem of the transmission issue. They stated to call their wrecker service and bring the car into the dealership. I called the wrecker and my wait time was 30 minutes and I was taken to the car dealership service area and arrived around 10:45am. I explained how the car was straining to pull gears and it was unsafe to continue to drive it in that condition. I was given a loaner car and the advisor, alex called me around 4pm and stated my car had a mechanical issue with the transmission and the powertrain coverage warranty covered the expenses and it would be available for pick up on 4/26/2013.
I have a chevrolet cruze, I bought it in october of 2010; after a few months I discovered that my car was shifting roughly. I also noticed that my car would not gain speed at a normal rate. I have fought for 2 years to have my car inspected and repairs to be done; nothing has come of it yet. I notified gm with the issue and was told that they would put in a new transmission. I was also notified that the issue would persist, it is the way my model transmission works. I know this is a safety concern, my car has already left me stranded once. I believe that gm is going under the radar and just trying to appease me with a new transmission. I also believe that more can be done for the problems that persist in my car and gm is refusing for it to be done. My car is a safety hazard from the numerous recalls to the transmission and computer defects. Gm is trying to push me into accepting an amount that is less then half of what I have paid into the car or take the transmission. I have no other options from them. I would very much appreciate some guidance in this matter. Thank you
Vehicle hesitates on acceleration and did ever since purchased on 6/22/11. Dealer could not find anything wrong according to their diagnosis "customer concern not duplicated". Many many other 2011 chevy cruze owners are experiencing the same exact issue after several unsuccessful visits to dealer service.
I purchased my vehicle new and I am the only owner/ driver. The transmission has always been jerky and lagging. It has been to the dealer multiple time for service. When you press the accelerator there is a lag before the vehicle accelerates. It is not a smooth ride. The transmission shifts at very high RPM's. When it does shift it is very rough!
I have a 2011 chevy cruze ltz and I was just wondering if it was normal in the cold weather that the RPM gauge goes all the way up to 3500 rpms before shifting into the next gear?
My 2011 chevy cruze has an erratic shifting transmission. At times it is confused and hunts for gears. At other times, it has banged into gear. Most of my driving is in stop and go traffic and not highway driving. The scariest part is the lack of acceleration at times when stepping on the gas. Several months ago, while exiting a shopping center, I almost got hit by a bus I was a little into the road and had time to go before the bus got to me, but when I stepped on the gas, nothing happened! Luckily, the bus had room to go around me! I have complained to the dealer many times about this situation, but am told there is no new update or transmission reflash from gm. So, I thought it was time to step things up because I did a lot of research on the internet concerning this very transmission issue and lack of acceleration for the 2011 cruze and it seems to be a common complaint of most 2011 cruze owners unless they have had something called a trifecta tune done to their cars, at their own expense. They claim this procedure "cures" the shifting problem. First off, my car is a lease, so I cannot modify my car in any way. Secondly, why should I pay hundreds to fix something that is gm's problem. About six months ago, I contacted gm customer service. From about july, 2012 to nov. I have been hooked up with three different people who were with the early response team in the business resource center. There were a ton of phone calls from them, but it was all talk and no action except for a new TCM that was installed in aug. At 10,196 miles. That did nothing to improve the transmission shifting. I then contacted gm corporate on nov. 7th to explain my problem. From then until today, jan.21, 2013 I dealt with a gentlemen. Finally, on jan. 15, an engineer was sent to my dealer. Conclusion- like everyone else with this problem- "operating as designed"! I feel this is a safety issue
The car has problems with acceleration. It poses a safety concern especially when crossing traffic and or passing another car. You can be driving the car and it will literally lose power- and then you have to press the pedal to the floor- and hope it goes. Sometimes the car will sound as if it is in idle mode when in driving the car. When you start the car and begin driving it jerks and it lunges- it feels like you are bouncing around. The car still has its manufactures warranty and I have had it at the dealer's auto shop on several occasions- one guy there believes something is wrong with the car but is not able to find what it is. Unfortunately, I am told there is nothing wrong with the car and that is the "characteristics" of that car due to the turbo. I disagreed. I believe it poses a safety issue- I have never told my mother before the following about a car. "if I die in this car she better start looking at general motors." I have never felt so unsafe in a car- and the main reason I purchased the car was for all its safety features. Ironic. I have read the same complaints on the web- unfortunately it will not be addressed until someone is either dead or seriously injured for gm to address these complaints.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated that she exited the vehicle with the gear shifted in park and the engine in operation. The contact was standing on the passenger's side of the vehicle and within several moments, the vehicle rolled away in reverse. The contact attempted to re-enter the vehicle on the driver's side and the vehicle began to drag her up against a concrete pole. The contact landed on the ground where the front driver's side tire was and the vehicle then drove over her left foot. The contact's left arm sustained a severe fracture to the radius and humerus. The contact also sustained nerve damage to the left foot. The vehicle was towed to a collision center where the exterior body damages were repaired. Some time later, the vehicle was repaired under the federal safety agency campaign id number 11v273000 (power train: automatic transmission: gear position indication-prndl). The manufacturer was notified of the defect. The failure mileage and the VIN was unavailable.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated that the transmission failed. The vehicle was towed to a dealer for inspection where they stated that the transmission needed to be replaced. The vehicle was repaired at no cost to the contact. The manufacturer was not notified. The failure mileage was 22,001.
Vehicle was purchased used with 18*** miles on the odometer. Vehicle transmission shifts erratically when driving in city conditions. Problem may cause stalling of vehicle at lower highway speeds. The transmission appears to slip at slow speeds. Before shifting, vehicle regularly hits maximum (red line) RPM. Poor downshifting into lower gears causes vehicle to lunge forward at lower speeds. Most notably from park to drive. On icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. Vehicle was taken to dealership, technicians were unable to reproduce customer complaint. Manufacturer was not contacted. Current mileage 28***.
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