2011 Chevrolet Cruze transmission complaints

Filed May 19, 2011 · Transmission · 2,800 miles · NM

I would like to file a complaint on a 2011 chevy cruze for the reason that the transmission has an issue that may lead to an accident the transmission comes out of gear while driving and sits in neutral then pops back into drive this is very unsafe I have contacted gm on the issue as well as my local dealership and have had no positive fix to the issue I feel that this may cause an accident and needs to be looked into.

Filed Mar 25, 2011 · Transmission · PA

I bought a brand new 2011 chevy cruze ls. After about two weeks of driving the vehicle I notice that when driving it in manual and coming to a stop the car would violently shift into first gear. I took the car back to the dealership and they contacted gm. They also test drove every chevy cruze ls model and non-turbo engine cruze they had in stock and found the same problem. They contacted gm again and gm informed them that they were aware of the problem with the ls an non-turbo engine models and that they do not have a solution of fix to the problem. I then contacted gm and asked them about their 30 day guarantee on their vehicles. They then informed me that they do have that policy but unfortunately would not honor it because of my case. When I asked them what they planned to do about the problem they informed me that they will continue to sell the vehicle and recall them later when they are able to find a solution of fix to the problem. The car now has 1000 miles on it and I am afraid to drive the car with my family in it for fear that something will happen while I am driving. I think it is ridiculous that gm is aware of the problem and will not recall that affected models. I also find it very disheartening that gm does not honor their customers like they are always advertising they do.

Filed Mar 22, 2011 · Transmission · 4,000 miles · IL

I have a 2011 chevy cruze. I just purchased in nov 2010. One month after I had the car I had to take it into the dealer due to steering noise when wheel was turned left/right. They had to lubricate some parts by the wheels. Starting in feb 2011 I notice the car started to lurch forward when you took you foot of the brake. It bogs when you take off, you will go then the car bogs and then it goes again. When its going into gears (I have an automatic 6 speed) its rough and the car jerks whenever you accelerate or when your slowing down. When you try to pass anyone the car bogs and then goes(not good at all). You can apply more pressure on the petal to reach your needed speed the car will bog then go. It has been in the shop twice this march. The first time they said they reprogrammed the TCM but I still had the same problem. The second time they kept it for two days and the service manager drove it then he drove another cruze on the lot and I was told this is the way the car drives and I will get used to it. This is a very dangerous thing to get used too. It is an unsafe car and im stuck with it for 5 more yrs. Totally uncalled for. I have read other customer complaints about this on the consumer guide automotive and it states that gm is aware of this problem but they only state to reprogram the TCM which does nothing! The service mechanics cant do anything because they state there's nothing to do. These cruzes are an accident waiting to happen and the problem needs to be fixed. I am terrified of driving this new car due to these problems. But im told there's nothing they can do because there is no problem that's how it drives. Gm needs to correct this problem before someone gets hurt or killed in this car. I do alot of city driving and this is not good for this to happen. It should be smooth take off and stopping and it isn't. I have never had a car that drives like this. I cant take it back in because im told there's nothing that can be done .. Please look into.....