2016 Chevrolet Cruze: jerking or lurching

Filed Jul 8, 2024 · Wheels · KS · 2 injuries

On [XXX], the right front passenger side control arm/ball joint broke as my daughters were driving home. The car was in motion on a major street in Kansas City, KS when the control arm/ball joint broke. My daughter was in the right-hand lane when it broke as the car was in motion. The front of the car forcefully propelled in the air, landed, and jerked my daughter into the side walk. Afterwards, she fought the car over to the left-hand turn lane to stop in a somewhat safer spot on a major street. My oldest daughter driving suffered neck injuries from the seatbelt and my youngest daughter bumped her head. Both were hurt. An independent mechanic diagnosed the issue as well as Hendrick Chevrolet in Shawnee Mission Kansas. The parts are available for inspection. Hendrick Chevrolet failed to properly diagnose this issue when my car was in their care and service department on 06/14/24. I paid for an inspection but Hendrick Chevrolet's technician failed to record play in the broken wheel and if the car was in need of an alignment. This is unacceptable behavior considering the technician had both front tires off to inspect the brakes and was paid to perform a complete inspection on my car as described in Chevy's inspection literature provided by the dealership. He also provided an incorrect brake pad measurement. Through several Chevrolet/Chevy Cruze online forums, Cruze owners have asked several questions and recorded several comments regarding having a broken control arm and having to replace the ball joint bolt. Also, recalls were previously issued with other GM vehicles having a right-front passenger side defective control arm, which potentially could be a GM fabrication issue with control arms. No warning lamps, noises, or messages alerted to this issue. This would have been a fatal incident involving my daughters and other drivers if it occurred on the highway at a higher rate of speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Dec 8, 2022 · Acceleration, Brakes · AL

My car was recalled for problems with fuel system or something of that nature, I took it to get repaired not once but about 3 times and problem is still ongoing. When I press the gas, the car shoots all the way to the 3rd gear and gets stuck at about 27 miles which is very dangerous, especially when I’m on the freeway. It will also cut off in the middle of the road making me have to put my car in park and recrank the car, multiple people have almost ran dead into the back of my car. They basically told me it is no way to fix my car. Now, it has caused more problems. My car is now saying “engine power reduced” and “service brake assist” when I try to press the brakes, it’s literally almost impossible. I have to almost stand on the brake and it still does not stop all the way. My brakes are new btw, so it shouldn’t still have this error message. I’m basically driving a lemon. This car is not reliable at ALL. I have put so much money into this car and with it being a 2016, you would think it wouldn’t have all of these problems… the car just jerks when I’m driving and nobody can seem to fix it! Oh, and let me not forget about the fuse that blew in my USB ports causing me not to be able to use all the features of my vehicle. This car is a nightmare. Also, I believe that when there are recalls for safety issues like this, we should be notified but of course that’s asking for too much. I have only had this car since 2019. It was serviced on 4/28/21, 5/26/21, 6/6/21 and after that I literally gave up and just hope I don’t wreck out and die.

Filed Mar 15, 2020 · Electrical, Engine · 65,000 miles · AZ

After repairing the coolant system car, I drove it around the block to ensure it was working properly. Upon doing so, all gauges stopped working. I also put the car in reverse to park it in the driveway and the transmission would not go into the selected gear. We had to put the car into neutral and push it into the driveway. Also, all notification lights were also lit at the time. When it finally shifted into drive the car jerked very hard.

Filed Sep 15, 2018 · Airbags · 29,000 miles · FL · crash · 1 injury

Takata recall. I was leaving a parking lot and went to turn into my lane and someone cut over at the last minute causing me to jerk my wheel out of reaction and the front end of my car slammed into the guard rail. My air bags never went off and my head bounced off the steering wheel twice causing some damage to my face.

Filed Jan 23, 2018 · Brakes, Transmission · 14,000 miles · NV

Car has less than 17,000 miles on it, and the car jerks like a failing transmission. When driving and starting up after stopping it jerks and hesitates. Brakes are continuously being blown out as they squeal.