The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at various speeds and raising the foot off the accelerator pedal, the vehicle decelerated drastically. Additionally, the vehicle occasionally hesitated while accelerating and failed to immediately accelerate while depressing the accelerator pedal. Occasionally, the vehicle lurched forward suddenly. The cause of the failure was not yet determined. The dealer was notified of the failure, but no assistance was offered. The failure mileage was 129,000.
Chevrolet Cruze hesitation problems
93 of the 3,731 owner complaints about the Chevrolet Cruze describe hesitation when accelerating, most of them for the 2011 model year.
- owner complaints
- 93
- worst model year
- 2011
- typical mileage
- 27,250
By model year
Often reported together
Jerking 23Check engine light 15Stalling 12Loss of power 7Won't shift 4Harsh shifting 4Fire or smoke 4ABS 3
What owners say
The contact owns a 2014 Chevrolet Cruze. The contact stated that while attempting to move the gear shifter, the vehicle hesitated while shifting into neutral(N) or drive(D) as intended, and there was an abnormal sound coming from underneath the vehicle. No warning light was illuminated. The contact stated that the failure had reoccurred. The vehicle was towed to a local independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
Hesitate to change gears properly. Engine stalling. RPM will rive up. Sounds like the transmission wants to slip.
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
The contact owns a 2017 Chevrolet Cruze. The contact stated that the vehicle was designed with the Auto START/STOP feature; however, while at a complete stop, the engine turned off but failed to restart. The contact shifted into park (P) and restarted the vehicle. The contact stated that the failure occurred intermittently. Additionally, the contact stated that while driving between 35-65 MPH and depressing the accelerator pedal, the vehicle jolted and hesitated to respond. The contact stated that the failure occurred intermittently. The contact also stated that the check engine warning light illuminated intermittently. The vehicle was taken to an independent mechanic, where it was diagnosed but no issues were found. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 42,000.
i believe it is the ignition switch, my car has been chugging or hesitating while driving and you can also feel it when you are sitting idling and while one the park position. i’ve also read that there are several others that own a cruze and have this issue. Sometimes as well you stick the key in the ignition and there is no connection no noise as like it’s trying to turn over you have to continue to turn the key off and on to finally get a connection and sometimes when you drive and then park and turn the key off the car tries to restart by it’s self. i believe these are issues that seriously need fixed by gm or chevy- no one should have to pay the price of a car for this to occur! i also do all recommended maintenance as suggested to my vehicle. i am taking the vehicle to be fixed on 5-9-23
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving at approximately 60 MPH, the engine started to misfire. The contact stated that the vehicle was hesitating while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled while driving into the driveway; however, the vehicle was able to restart. The contact stated that she attempted to call a local Chevrolet dealer however, her calls were not returned. The vehicle was taken to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000. The VIN was not available.
The contact owns a 2011 Chevrolet Cruze. The contact stated while at a stop sign and accelerating, the vehicle hesitated. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the oxygen sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 54,057. The contact noted that the failure mileage was actually 45,057 and the failure speed was intermittent. After the vehicle was left with the dealer a second time, they found that there were two cylinders with low compression. The dealer presented the contact two options to remedy the issue. The contact paid to have the engine replaced with a remanufactured one from GM. The new engine has since been reinstalled, but it is unknown why the failure happened. The contact has reached out to the manufacturer to try to get some financial help with the repair costs.
The contact owns a 2017 Chevrolet Cruze. The contact stated that while idling or while driving at various speeds, the vehicle would hesitate while attempting to accelerate. The check engine warning light illuminated and turbocharger under boost message was displayed. The failure recurred several times. The failure was independently corrected after driving for a while; however, the self-correction was intermittent. The contact stated that whenever the vehicle failed to self-correct the contact would have the vehicle towed. The vehicle had been taken to several independent mechanics who diagnosed the turbocharger under boost had failed and needed to be replaced along with an unknown part. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 123,370.
I got my vehicle through a local dealership in town, in July of 2020 and only a couple months later my problems started. The vehicle started to vibrate violently and almost jerk back and forth on its own whenever I would drive it. And whenever I did come to a complete stop and accelerate the vehicle would hesitate a bit, it felt like I would have to really force it in order to keep driving. That same feeling would occur whenever I would have to drive on the highway it felt like I was pushing really hard on the gas in order to move. Which lead to my stability track message to appear on the dash as well as the check engine light. Then finally one day while I was driving and making a right turn to exit a shopping center my vehicle just stopped out of nowhere. I was unable to drive I tried putting it in neutral and reversing but nothing worked. I couldn't even take my keys out the ignition or turn off the vehicle I was completely stuck casing traffic on a busy street until what felt like five minutes later, I was able to turn it on and off and drive home. I then took my vehicle to the local Chevy dealership where they kept my car for a week even though no work was done to it. They wanted me to let them take apart my engine to determine what the problem was, and I was advised by multiple sources including my vehicle warranty to not let them do a tear down. The service consultant said they couldn't find a reason why my vehicle just stopped on me and blew it off as nothing. I then took it to a local mechanic in town where they replaced my air filter, spark plugs, and did a mass air flow clean. However only days later my check engine light appeared again along with the message to service the stability track. The jerking, vibrating feeling is still present when I drive also now whenever I turn on my vehicle.
Related recalls
Power train: automatic transmission
- What is wrong
- General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
- Risk
- Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- Remedy
- GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1‑888‑988‑7267, Buick Customer service at 1‑866‑608‑8080, Chevrolet customer service at 1‑800‑222‑1020 or Cadillac customer service at 1‑800‑458‑8006. GM's number for this recall is N202313440.
Recall number 20V668000 · Recall details
Power train: axle assembly: axle shaft
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine, and manufactured between November 28, 2012, and March 7, 2014. On the affected vehicles, the right front half shaft may fracture and separate.
- Risk
- If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
- Remedy
- GM will notify owners, and dealers will inspect and replace the right half shaft, as needed, free of charge. Parts for the remedy are not currently available. GM will send an interim letter to owners in May 2014. A second owner letter will be mailed when parts are available. Owners may contact Chevrolet at 1‑866‑694‑6546. GM's number for this recall is 14079. This is an expansion of recall 13V‑452. NOTE: Some vehicles subject to this recall were subject to the recall campaign initiated in 2013. Some of those vehicles were repaired using defective parts. Those owners will be advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles.
Recall number 14V151000 · Recall details
Power train: automatic transmission
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."
- Risk
- If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
- Remedy
- General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1‑800‑222‑1020, Buick owners at 1‑800‑521‑7300, and GMC owners at 1‑800‑462‑8782. General Motors' number associated with this recall is 14048.
Recall number 14V092000 · Recall details
Power train: axle assembly: axle shaft
- What is wrong
- General Motors (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with manual transmissions (MF3/MR5) and manufactured January 24, 2013, through August 1, 2013. On the affected vehicles, the right front half shaft may fracture and separate.
- Risk
- If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
- Remedy
- General Motors has notified owners. Dealers will replace the half shaft assembly, free of charge. The safety recall began on October 15, 2013. Owners may contact General Motors at 1‑800‑521‑7300. This is General Motors campaign number 13276.
Recall number 13V452000 · Recall details
Power train: automatic transmission: gear position indication (PRNDL)
- What is wrong
- General motors is recalling certain model year 2011 chevrolet cruze vehicles manufactured from october 6, 2009, through april 27, 2011 and equipped with an automatic transmission for failing to comply with federal motor vehicle safety standard no. 102, 'transmission shift lever sequence, starter interlock, and transmission braking effect,' and federal motor vehicle safety standard no. 114, 'theft protection.' these vehicles may have been built with a transmission shift linkage that is not properly installed. If the linkage is not properly installed, the prndl shift lever may not accurately reflect the position of the transmission gear. With this condition, the driver could move the shifter to park and remove the ignition key, but the transmission gear may not be in park.
- Risk
- The driver may not be able to restart the vehicle and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.
- Remedy
- Dealers will inspect the transmission shift linkage for correct installation and adjust the shift linkage system free of charge. The safety recall began on may 23, 2011. Owners may contact chevrolet at 1‑800‑630‑2438, or www.gmownercenter.com.
Recall number 11V273000 · Recall details
Questions about the Chevrolet Cruze hesitation
Which Chevrolet Cruze years have hesitation when accelerating problems?
The model years with the most reports are 2011 (44 complaints), 2012 (17 complaints) and 2014 (15 complaints).
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