2009 Chevrolet HHR: loss of power steering

Filed Apr 19, 2023 · Steering · 185,000 miles · MN

The contact owns a 2009 Chevrolet HHR. The contact stated that while starting the vehicle, the power steering warning light, the ESC service, the ESC off, and the traction control warning lights illuminated, followed by the loss of power steering functionality. The vehicle was taken to the dealer and the dealer stated that the power steering assist motor and the power steering assist module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in a recall or TSB. The failure mileage was 185,000.

Filed Feb 17, 2020 · Steering · 69,000 miles · MI

The vehicle has started losing power steering at low speeds intermittently. In researching the problem, a recall on the electronic power steering for this 2009 hhr was found. In addition, I found that gm issued a bulletin (14119) under recall n140115, stating that for model year 2006-2008 and early production 2009 hhrs, to provide eps motor replacement for the life of the vehicle. Since I have not had this vehicle since 2009, I contacted the dealership to look up the recall history and found the eps motor was replaced once already. However, this late 2008 production/mid-2009 delivery hhr is losing power steering at low speeds again. While myself and teenage daughter have driven it on the road. The dealership could get no diagnostic code of this and has told me there is no open recall on this vehicle and we are responsible for paying for the motor replacement. I am very disturbed that this problem 1. Generates no code, 2. Is being unacknowledged by gm, and 3. Seems to be an on-going threat to safety for many hhr drivers. Gm has made a mistake in not including my make/model (or so it seems) in the bulletin pertaining to replacing the eps motor for life and is failing to acknowledge that they may have additional vehicles on the road needing to be serviced, especially when the driver states there is a problem posing a serious safety concern. Note, the production of my hhr being in 2008, delivered in 2009 and failure by gm to acknowledge under bulletin 14119.

Filed Jun 18, 2018 · Steering · 12,278 miles · IL

Tl* the contact owns a 2009 chevrolet hhr. While driving 35 MPH, the power steering assist failed to operate. The contact stated that the check engine indicator illuminated; but not the eps indicator. The vehicle was taken to jennings beardstown chevrolet, buick, gmc (61 plaza dr., beardstown, il 62618, (217) 323-2322), but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,278.

Filed Mar 7, 2016 · Steering · 126,000 miles · NJ

Tl* the contact owns a 2009 chevrolet hhr. Shortly after purchasing the vehicle, the manufacturer stated that the vehicle was included in four recalls. The contact was advised to have the vehicle receive the recall repairs despite no failures occurring. Once the vehicle received the recall repair for the power steering and had the power steering assist motor replaced, the power steering failed. The following day, while driving approximately 5 MPH, the power steering failed without warning. The contact parked the vehicle and restarted the vehicle; however, the power steering was still inoperable. The vehicle was taken to the dealer who informed the contact that they were able to repair the vehicle; however, the diagnostic results were not provided. The vehicle was repaired; however, the contact was unsure of what was replaced. The failure recurred. The vehicle was not repaired. The approximate failure mileage was 126,000.

Filed Feb 11, 2015 · Steering · WV

2009 chevrolet hhr. Consumer states paid for power steering repair. Request reimbursement. *ta the consumer stated the power steering failed.

Filed Oct 8, 2014 · Steering, Transmission · 170,000 miles · FL

I have had 3 problems so far where my power steering went out. I have contacted two different chevy dealers and they said that my VIN number is not on the recall list. On the gm website it says that there is a recall on the 2009 chevy hhr electronic power steering. Because the dealer says my VIN is not included they refuse to honor the recall. I would like gm to step up and take responsibility to repair this issue. I am concerned that I could be involved in a accident because of this issue. Http://media.gm.com/media/us/en/gm/news.detail.html/content/pages/news/us/en/2014/oct/1007-recalls.html http://media.gm.com/media/us/en/gm/news.detail.html/content/pages/news/us/en/2014/mar/0331-power-steering.html.

Filed Sep 3, 2014 · Steering · 31,300 miles · IL

Loss of power steering was indicated on the dashboard display as well as by a series of dings. Power steering was restored the next time I started the engine. It failed again the next day. It now fails within moments of starting the car every time. I contacted the dealership, but they had no information on when parts would be available for the recall.

Filed Aug 18, 2014 · Steering · 97,671 miles · LA

Tl* the contact owns a 2009 chevrolet hhr. The contact stated while turning at approximately 35 MPH, the power steering failed which caused the vehicle to swerve into a ditch. The vehicle was taken to a dealer for diagnosis and the mechanic stated that a blown fuse caused the power steering to fail. The vehicle was repaired, however, the failure recurred. The manufacturer was notified of the failure and informed that contact that the vehicle was included in the federal safety agency 14v153000 (steering) and the parts were not available. The approximate failure mileage was 97,671.

Filed Jul 30, 2014 · Electrical, Engine · 58,000 miles · FL

Went to leave from friend's house, vehicle would not start.called tow truck, but by the time ( 2 hrs ) I waited car started-up.cancelled tow truck. Next time while making turn, power steering stopped working. It has not worked since approx 05/21/14. Called the dealer to make appointment on 06/03/14. They give me the papers services. And they told me it will probably take between 6 weeks to 7 weeks for them to get the part.I been calling, still waiting for the parts. On another note, I told them about my condition. I have one arm the is very hard for me to drive with out power steering. I had surgery on my left arm. ( a survivor of sarcoma). For them maybe is nothing. I don't want them to feel sorry for me. I just want to fallow the rules, and the promises they make to me. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jun 4, 2014 · Airbags, Steering · IA

The power steering stopped working while driving and still does not work. The passenger air bag turns on and off intermittently when no one is in the seat.

Filed May 12, 2014 · Steering · 126,400 miles · NH

Loss of power steering when attempting to turn into side street. Warning message on dash. Car was brought to dealership, expecting problem to be repaired free of charge under gm recall/bulletin 14115 or 14119, but was told by dealership that this VIN had no steering recalls or bulletins as of yet. Paid almost $1000 to replace column and power steering motor. I would expect to be reimbursed. This is a company owned vehicle.

Filed Apr 25, 2014 · Steering · 42,000 miles · TX

Power steering quit working. Restarted vehicle and power steering resumed working. Over next two weeks intermittent loss of power steering became more frequent. A recall issued for this exact problem on this make and model does not include my VIN number. Therefore chevrolet will not acknowledge the problem with this vehicle for repair at their expense. The symptoms are the same as in the federal safety agency complaint number 14v153000.