There is a clunk in the steering column which the dealer can not guaranty that they can fix but is normal on this line of gm cars. My concern is that this may develop into a failure as on other gm cars.
2000 Chevrolet Impala steering complaints
Page 5 of 5: complaints 101 to 124 of 124, newest first, as owners wrote them.
When making turns in either direction, there was a loud popping sound. Dealer modified steering gear shaft pinion by installing a larger pin. Then, replaced gear steering shaft pinion, problem still exists. *ak
Gm not interested in satifying customers. Offered $3500 for my trouble(20 days in shop) & must keep defective car that can't be fixed. No safety defect listed.
While driving, the power steering was hard to turn due to a design flaw. Consumer stated that the steering system appears to have a major crippling effect on drivers hands.
Rolling backwards at a stop.shaking/shimmying of steering wheel--had to replace rotors/brakes at my own expense because warranty expires at 36,000.I also had to replace the module because it was malfunctioning,the pistons/rings and the ABS system was also malfunctioning--still at my own expense.now,I'm having problems with my steering and front end making clunking noises.I bought the car with 17,500 or so on it,and now 24,000 miles or so later I'm spending a fortune on the upkeep of an apparent lemon.sure wish chevy would do somethin about it instead of giving us the run-around. Nlm
Consumer stated there is a vibration from the front end when applying brakes. Mechanic replaced front pads and machined rotors.
While driving and without warning column shaft upper went out, resulting in loud noises in front end of car.
Front of vehicle was rattling when making turns at slow speed. Dealer replaced engine cradle. In august of 2001 rattling returned. Dealer replaced steering upper shaft.
There is a clicking sound coming from steering wheel when consumer is turning left or right. Contacted dealer, and after three tries dealer could not find the cause. *ak dealer has replaced the steering shaft assembly and the steering gear. Steering wheel shakes when brakes are applied. Cruise control was inoperable.
We contacted the dealer about these problems,just got ignored. No safety defect listed in summary.
I have got the third steering column, third set of tires and a new cradle. The problem started at 4437 miles and has continued yet @ 37204 miles. Have been to many dealers, contacted gm and now have a better business bureau complaint filed. The dealers told me it was the tires and the tire dealers told me it was the car. In 4000 miles my tires went from 9/32" to 3/32" wear. The "klunk" in the front end is still there. The vehicle likes to "wander" down the road with vibrations felt in the steering wheel. The service manager took it on many test drives and contacted the regional manager=who said "not another dime in this car". I was escorted to the sales department and introduced to a salesman for purposes of trading the vehicle in. The offer was less than nada trade value. I have contacted gm's assistance line many times and just got the "run around" with operators documenting conversation and no one would let me talk to a "real" supervisor. All I wanted to do was ask for a fair solution to the problems that the dealers and gm know that they have. My vehicle is now out of warranty with the same problems since I bought it. Why = if gm states in their literature = they are committed to "customer satisfaction" = not responsive in a fair manner and I had to take this issue to all of these extremes????????????? Also at issue = is the fact that gm penalizes dealers (with bad customer surveys) due to the manufacturers engineering problems. What happened to telling the "truth" and "customer satisfaction" in business????????? (tiresize: p225/60r16)
The steering column was clunking at low speeds whenever a turn was initiated. At highway speeds the vehicle had a tendency to wander. Bill heard chevrolet in buford georgia diagnosed the problem as an intermediate steering shaft. At the time they indicated that there they were seeing a significant number of failures of this component. On january 8 the vehicle was brought in to be repaired. Upon picking up the vehicle the service advisor indicated that the part was not replaced, it was lubricated. I questioned that and was informed that this was in accordace with a chevy service bulletin. I feel that the part should be replaced and that failure to do so represents a safety hazard.
Tom hesser chevrolet kept telling me there was nothing wrong with this car. I contacted chev customer assist center & told them I wanted this car checked out at another chev delaership in my area. They set me up with sylvester chevrolet in peckville pa. Sylvester chevrolet found the problems on this vehicle and did work to correct them. No safety defect listed.
At approximately 1815 23 august 2001, her grandson entered the left passenger seat, climbed into the front seat over the console slipped against the shifting lever (on the steering column) with his right elbow. The car started moving. He tried to stop the car by pushing on the "middle" pedal. He stated he couldn't stop the car and that it hit a tree on the right fender, bounced over and into the ditch, and kept going into another ditch. The second ditch (the adjacent yards of the three properties involved were downhill slopes.), the left wheels hit a slight embankment, turning the car to the left, slowing the vehicle some. A neighbor moving his lawn was persuing the car, and stated he instructed the boy to unlock the doors, while still in motion and when the boy complied, opened the door and applied the brakes. The car hit a cedar post and bird feeder before being stopped.there were no keys in the car. The nieghbor stated he tried to turn the steering wheel to lock the wheels but it didn't lock. The boy later complained of a headache and was taken to the emergency room and treated for a mild closed head injury. The police were notified, and were advised to notify/dealer/manufacturer. No police report was made out as it all was on private property. We tested the shifting column, and without depressing the brakes, or putting the key in the ignition, I could very easily move the shift level to all gears. After reporting the incident to svc manager mont.chev. Eddie mills 1130 24 august 01, he advised me to call 1‑800‑222‑1020.
Vehicle experiencing noise in steering wheel. Dealer replaced rack and pinion,/cam and toe, and front suspension. But problem still occurring. Dealer notified. Feel free to provide any further details on this matter.
While driving at any MPH could step on brakes and steering wheel will feel like coming out of consumer's hands. Dealer had been contacted.
The steering wheel design puts off center pressure on the joints of the fingers, causing seriously twisted/distored joints and bones in fingers, which aren't apparent on extended fingers. Please call, this is a sleeper.
The intermediate steering shaft assembly appears to be defective on a number of 2000 model year impalas. No tsb or recall from gm as of yet. Aluminum engine cradle still a big safety concern in these vehicles.
Police vehicle: in pursuit of another vehicle at 40mph. Both driver& passenger was properly belted. Crossed railroad tracks which were raised, dugged up & paved over. Driver lost control & went into a ditch, front end first. Vehicle proceeded to roll end to end first & then corner to corner three (3) times. Passenger in the front was ejected through door which had came open. Seat belt buckle mechanism had released the belt. Driver remained belted in vehicle. Passenger sustained a torn ankle/ left knee/sprained shoulder & superficial cuts & bruises. Driver sustained superficial cuts & bruises.
Possible defective tie rod failure caused rubbing sound in the steering column dealer fixed the steering unit and the steel frame still did not correct the problem. Yh
Driver lost control of vehicle at 40 MPH and ran into telephone post head-on. Upon impact, dual airbags did not deploy, causing bruises. Seatbelts were worn at the time. No prior warning of defect.
On jan.16 I was driving on interstate 95 when driver's seat cushion came out of adjustment. I was in the fast lane and lost control of the car several times before getting it to the shoulder of the road. 2nd incident on jan. 18. 3rd incident on jan 24. Returned the car to bob bel for repairs. 4th incident on feb 2nd. Car was towed to jp chevrolet in aberdeen. The way the car was repaired violates all safety standards! I have been hospitalized because of injuries suffered. I am now being treated for whiplash, severe vertigo, hearing and visual impairement and balance problems. The car is still not fixed according to national safety standards. Bailing wire has been used by jp chevrolet to correct the problem. Please help us if you can!!
Electrical failure, steering rack and pinion failure, lower ball joint/lower control arm/lower ball joints/long shaft sleeve failure
The consumer was parking vehicle, smelled smoke and noticed engine was on fire. Front harness wires overheated. Consumer lost power steering, and when the consumer went to move the vehicle, there was some type of fluid on the ground under. Fire department came out and put out the fire.
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