The contact owns a 2016 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. In addition, the contact noticed an abnormal sound and the vehicle stopped. The contact stated that the instrument cluster displayed a blank screen. The contact attempted to shift the gear shifter, however the gear shifter failed to shift as intended. The contact stated after several attempts, the gear shifter shifted as intended. The vehicle was driven to the residence. The vehicle was taken where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced or rebuilt. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. In addition, the contact was informed that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure. The contact was informed that the failure was not covered under the unknown recall. The failure mileage was approximately 115,000.
Chevrolet Impala screen failure problems
12 of the 10,418 owner complaints about the Chevrolet Impala describe screen or infotainment failure, most of them for the 2014 model year.
- owner complaints
- 12
- worst model year
- 2014
- typical mileage
- 71,200
By model year
- 20162
- 20153
- 20144
- 20121
- 20092
Often reported together
Won't start 1Water leak 1Warning lights 1Steering lock-up 1Stalling 1Door locks 1Check engine light 1Adaptive cruise 1
What owners say
Started the car radio was black a/c compartment wasn’t lit then power steering fluid drive with care message appears
All the lights are flashing on dashboard. Car won't start. No gages work on dash. Lights won't work blinkers don't work. Radio panel is black. I had same issues in 2018 and had to replace detection module and harness on both sides. Paid $1200. Now I am having the same issue again.
1. The display screen went black while driving using navigation. The fault was a defective hmi module, gm part # 84296482 at a cost of $1100 (see attached document). The sudden loss of the screen was disconcerting and could have caused an accident. This should lead to a recall and reimbursement of the repair cost. 2. When the adaptive cruise control (acc) causes the brakes to be applied it does so very suddenly and in the ABS "chattering" mode even when there is no collision danger. This produces a jolt to the drivers and occupants which is an unexpected and unsafe response.
Takata recall. Side detection service message center light is a daily message. Also radio black screen. Radio short,dash black screen.
Occasionally the dash and radio go all black, getting no power. When opening or closing sunroof, it will stop in the middle. It either stops completely or will stop and go in opposite direction as the button pushed. When stepping on the brake to push start, the brake gets super hard and the dash panel will say, 'press brake to start.' I am pressing the brake! Most recently, 'side detection' is displaying on dash panel and blind spot lights are not lighting up on mirrors. I've read a number of similar issues online with the same year. I had this car back 7x for water getting in the trunk. It lays where the spare tire is and the carpet above is never wet. Every-time the dealership said it was something different. Oh and it still is getting water in the trunk. Dealership said they don't know what else to do! Just yesterday I was stoped at a red light and it sounded and felt like the car was going to shut down. Then it gained power just as fast. My car only has 27,000 miles and a lot of problems.
Car started smoking from the bumper area and electrical system going nuts. Car was sluggish and acting weird. All gauges and instrument panel going off and on. Door locks locking and unlocking. Cruise enable then disable. Infotainment system screen glitching out. Took to dealership they said the side detection module and wiring harness is bad where it got wet. The location leaves it exposed to water from the roadway and can cause fire hazard. Very dangerous and scary driving down the road and all this happens on the highway
The radio works when it wants to shows a blank screen and does absolutely nothing. My door chimes, ignition chime, seat belt chimes, turn signal chimes none of that works either. Not sure if it's an electrical issue. However I had my battery and alternator tested. Have been having this issue for maybe 2 months now.
Random engine and electrical system shutdown at low (idle) speed or when stopped at a traffic light. Vehicle goes completely dead and power steering locks up. All instrument panel display is dead. Generally vehicle restarts automatically in 5-10 seconds. A few time I had to restart it. This was very random but on sat 2-18-2017 it happened 6 times within 10 minutes while in heavy traffic and stopped at traffic lights.
Purchased my impala nov. 2013, brand new, ordered from dealer. One month later as I stopped at a stop sign and proceeded to pull out onto the next street, the car started going very slowly, hardly moving and then just stopped. The engine was running but the car wouldn't move. I shift into manual 1st gear and the car proceeded to move. I reported it to my dealer and they said to let them know if it happened again. It's now march 2016 and it has happened a total of 6 times to me...this car is not safe. Dealer said they have not received any complaints similar to this from any other 2014 and new impala owners. I have found many complaints in the website with the same experience I had. My radio/GPS display also goes blank intermittently, though not a safety issue, it is very upsetting when it happens while driving is a strange place and the GPS quits. This report is of the most recent issue.
Related recalls
Electrical system
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
- Risk
- If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1‑800‑521‑7300 (Buick), 1-800-458-006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), and 1‑800‑462‑8782 (GMC). GMs number for this recall is 14515.
Recall number 14V614000 · Recall details
Electrical system: ignition
- What is wrong
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Risk
- If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
- Remedy
- GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Recall number 14V400000 · Recall details
Electrical system: ignition
- What is wrong
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Risk
- If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
- Remedy
- GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1‑800‑521‑7300 (Buick), 1‑800‑458‑8006 (Cadillac), and 1‑800‑222‑1020 (Chevrolet). GM's number for this recall is 14299.
Recall number 14V355000 · Recall details
Questions about the Chevrolet Impala screen failure
Which Chevrolet Impala years have screen or infotainment failure problems?
The model years with the most reports are 2014 (4 complaints), 2015 (3 complaints) and 2009 (2 complaints).
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