2012 Chrysler 300: backup camera failure

Filed Feb 22, 2026 · Electrical · CA

Date: February 22, 2026 VIA CERTIFIED MAIL FCA US LLC Customer Care P.O. Box 21-8004 Auburn Hills, MI 48321-8004 RE: FORMAL COMPLAINT – Safety Defect (Rearview Camera Failure) Vehicle 1: 2012 Chrysler 300S (VIN: [XXX] ) Vehicle 2: 2018 Chrysler 300S (VIN: [XXX] ) To the Chrysler Customer Care Team: I am a loyal, multi-vehicle Chrysler owner currently residing in San Diego County. I am writing to formally report a persistent and dangerous safety defect affecting both of my Chrysler 300S vehicles. Description of Defect: In both vehicles, the factory-installed backup camera has failed completely. When the vehicles are shifted into reverse, the infotainment screen remains blank or black. This failure significantly reduces rearward visibility, creating a severe safety risk for pedestrians and property, especially given the known blind spots of the 300S model. Legal and Safety Context: As you are aware, Chrysler has issued multiple recent recalls (including Recall 24V‑436) regarding rearview camera software failures. Furthermore, for the 2018 model, Federal Motor Vehicle Safety Standard (FMVSS) No. 111 mandates a functional rear visibility system. The identical failure across two different model years suggests a fundamental defect in the camera hardware or wiring harnesses used in this vehicle line. Requested Resolution: As a long-term supporter of the Chrysler brand, I am requesting a Goodwill Repair for both vehicles. I ask that Chrysler authorize a local authorized dealer in San Diego (Chula Vista/National City) to inspect and repair these camera systems at no cost to me. Please respond to this request in writing within 10 business days. I have also opened a report with the federal safety agency to document these failures. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 18, 2019 · MD

Back up camera image is reversed. When backing up what is on my right shows up as being on my left .

Filed Apr 16, 2019 · Electrical, Engine · 61,500 miles · CA

Stoneridge chrysler dodge jeep ram pleasanton, ca sold me this vehicle in march 2019, soon as left the dealer the alternator went out, then the engine light came on. The rear camera do not work, the uconnect do not work-malfunctions. The car was returned and kept for two to three weeks. Returned to me with the uconnect malfunctioning, engine light back on, rear camera not working.

Filed Sep 16, 2018 · Electrical · 70,000 miles · IA

Backup camera, when in reverse camera will not work, camera will be reversed image, or camera will intermittently work. Vehicle stationary, on driveway/ parking lot.

Filed Sep 5, 2017 · Airbags, Electrical · 90,000 miles · NC

The car started turning air and radio off by itself and all the lights came on than the windshield wipers came on . The backup camera stopped and the phone features. The car stopped after that wouldn't go in park until I held down the start button than it parked and would not start after that. The car smelled like something was burning.

Filed Sep 28, 2016 · Driver assistance, Electrical · 74,000 miles · VA

This is the 2nd time I am sending a complaint about the 2012 chrysler 300's and the safety issues associated. My vehicle has some sort of electrical issue. This electrical issue used to sporadically affect my vehicle in various way, however lately the issues have become more frequent and aggressive. The frequent and aggressive activity are as follows: sometimes my bluetooth will not connect so I would turn off and restart the vehicle and the bluetooth would immediately connect. Sometimes the power seats will not heat. I would pull over turn off the car and restart the vehicle and it would start heating up. Sometimes the back-up camera flickers and has a severely distorted image. Sometime the image of the camera is perfectly crystal clear. The main concern is my power steering is electric and I do not have a power steering pump. When I am driving and making a turn out of no where the steering gets really tight and I almost have to force the car to turn. When I park the car and let it sit for a while then the steering is fine again. This is a major safety issue. I have had the vehicle serviced and everyone says that the battery alternator and starter are all perfect. They cannot find anything wrong. Clearly there is something wrong with my vehicle. This has been happening since 2013. The attached images show the backup camera flickering and distorted images. Exactly 2 minutes later I restarted the vehicle and the images were perfect. I also have videos to share if needed.

Filed Aug 25, 2016 · Driver assistance, Electrical · 70 miles · VA

Since 2013 I have been experiencing electrical issues with my car. First in 2013 it was very sporadic. The bluetooth and radio would not turn on approximately once every 2 to 4 months so I would turn off the car and restart it and it would connect. This year in january 2016 the fan was not blowing and there was not heat in the vehicle. I turn the car of and restarted it and the fan began to blow immediately. Last week my steering wheel felt like it was not going to complete my left turn and got really tight. Yesterday as I was driving my accelerator and brake began to feel very tight as if they were both getting stiff and the suspension started getting very tight then as I was backing into a parking space my backup camera started flickering like poltergeist. I took the vehicle to check it I needed a battery or a new alternator and they said nope. My battery, my alternator and started are all good. I have been two different places and they told me that I have an electrical issue that has just gone bad over time. I tried to have someone look into it in 2013, but anytime someone held onto the vehicle nothing happened. I just spoke to another mechanic and they said I may need a new PCM. I am not sure what the problem is but would like to get to the bottom of it.

Filed Jul 21, 2014 · Airbags, Electrical · 30,000 miles · PA

I purchased a "certified pre-owned" chrysler 300s on 02/14/14. From the beginning I had to go to the dealer in numerous occasions due to too many electrical issues, including air bag light, seat belt alarm that will go off when nothing or nobody will be on the passenger seat. I had to take a video with my phone while driving for them to see that I was not lying and that there was an issue with the air bag light. Finally they changed something there and at the same time disconnected the alarm for the seat belt so it wouldn't go off. We asked several times if this may be a safety issue and they told us it was not. The car also has a rear shade that has to be repaired already once during warranty, and a second time when I had to pay for its repair. It is not working again since more than a month ago. The hands free system is also not working, and it has not worked right from the beginning. I had complained to them that my phone was not connecting all the time and they kept saying it was the satellite, the phone, etc. Now of course it doesn't work at all and I will have to pay $100 just for diagnostic. I called their 800 number for the certified preowned customer service and they said it is the hands-free module that needs to be replaced. This is also a very important safety feature I need working. I commute more than 53 miles every day and have conference calls while on the road. The rear view camera is also not working right. It works intermittently and again, this was an issue we mentioned to the dealer while the car was under warranty and they always had an excuse why that was happening. This again is also a safety feature important for the safety of the car. This car has too many problems that should not be happening to a car that was certified by the company to be in excellent conditions and that a year and 5 months later is in worst shape than my 8 year old magnum.

Filed Jun 11, 2013 · Engine · 16,000 miles · MO

Tl* the contact owns a 2012 chrysler 300. The contact stated that while driving approximately 65 MPH, the check engine warning indicator remained illuminated with a slight reduction in the engine power. The vehicle was taken to authorized dealer, who was unable to duplicate the failure. An unknown repair was performed and the warning indicator no longer illuminated. On a separate occasion the air conditioner, radio and rear view backup camera display monitor failed to function. In addition, a squeaking noise was heard from the front of the vehicle. The vehicle was taken back to the dealer for a second time where the battery cable was disengaged and then reconnected. After the repair was performed a ticking noise was heard from the engine. The vehicle had not been repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 16,000.