2020 Chrysler Pacifica technical service bulletins
552 technical service bulletins and manufacturer communications cover the 2020 Chrysler Pacifica.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Note: Document released 10/2/2026
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
- Hose and tube - EGR coolant
- Backup Camera Poor Image Quality Inspection
- Calibration Requirements For The Power Sliding Door Module (PSDM).
- Power Liftgate Intermittently Inoperative
- Heater - electric coolant
- Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
- Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- Power Liftgate Intermittently Inoperative
- Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
- Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays...
- If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP...
- Door Latch, Handle And Ajar Additional Service Information.
- The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would...
- Hood Ajar Message On Cluster.
- The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.
- Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp...
- Creaking/Groaning Noise Coming from The Front End
- Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00,...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Speaker - none
- Fleet Campaign Parts Ordering Process (03D)
- Water pump
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
- Actuator - transfer case
- Water Pump & Chain Case Cover
- Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist...
- Verify "Z" part number availability
- Intermittent Uconnect Box Requires Service Message
- Engine Oil Leak
- Module - steering control & column
- 948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator...
- Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3...
- Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp...
- Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- Door speaker Inoperative or No Sound
- Engine Rattle Noise
- Tire Pressure Monitor (TPM) Service Information
- Decreased Remote Start And RKE Range
- When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order...
- Adjuster
- 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
- Vibration From Engine Or Powertrain
- Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts
- Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a...
- Power Sliding Door Will Not Power Open And/Or Close Automatically.
- Washer Light On And Will Not Turn Off After Adding Washer Solvent."
- 3.6L psu
- Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist...
- AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
- Misfire DTCs, Rough Idle, Valvetrain Noise
- Applique - b & c pillar
- Canister
- Engine Noise
- Horn and bracket - none
- 3.6L psu
- 3.6L psu
- Reservoir - coolant
- Internal Transmission Wiring Connector Short Warranty Extension XN1
- Fuel vapor canister filter evap
- Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please...
- Reverse View Camera Inoperative After Recent Repair
- Switch and bezel - front door
- Module - inverter
- Updated Front Hub Nut Torque Specification There are no Customer Symptoms for
- Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- 2 nd Row Seat Does Not Fold Using Easy Entry Handle.
- Motor - blower with wheel
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
- Suspected Engine Coolant Leak
- Checking Radio Software Level On A VP2 Radio
- 3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
- Brush - vacuum
- HCP Stuck In Plant Mode
- Pump water
- Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
- Revised Customer Satisfaction Notification Y40 ? Control Module Software Updates
- SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- Customer Satisfaction Notification Y40 Control Module Software Updates
- International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission Certain 2017
- Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction...
- Spring Front Upr
- Verifying Camshaft Diagnosis
- Water Leak At Upper D-pillar Or Liftgate Area
- Switch and bezel
- Camera
- Lifter
- Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for...
- Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair...
- PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak
- Suspected engine coolant leak.
- Warranty Bulletin D-16-03
- FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage
- Malfunction Indicator Lamp Illuminated
- Warranty Bulletin D-22-17
- FCA Caribbean Warranty Bulletin ID-22-23
- Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction...
- Apple CarPlay Does Not Work Or Not Connecting
- CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance
- Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review...
- Customer Satisfaction Notification ZD7
- Power Sliding Door Will Not Open And Or Close.
- Warranty Bulletin D-22-17
- FCA Caribbean Warranty Bulletin ID-22-23
- Customer Satisfaction Notification ZD7
- Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up....
- Cluster message displayed.
- MIL lamp-on. Engine noise, rattle
- Water Quality When Mixed With Engine Coolant
- SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
- Rocker arm assy - roller rocker
- PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300...
- Malfunction Indicator Lamp Illuminated
- Mirror
- WiTECH Small Leak Verification Test (SLVT)
- Warranty Bulletin D-23-07 (XE1) Eflite Si-eVT Transmission
- Fca caribbean warranty bulletin
- CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble...
- Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change...
- Adapter
- Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
- Adapter
- Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot...
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
- Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the...
- Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot...
- UAR and UCR Radio Enhancements Customers may experience one or more of the following: Wi-Fi hotspot...
- Washer Light On And Will Not Turn Off After Adding Washer Solvent.
- UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? Wi-Fi hotspot...
- Brake booster
- Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town &...
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- Loss of Power Brake Assist XA7 Warranty Extension
- Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41
- Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw
- No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement
- Radio Enhancements Software Level 1848.34
- Approved Use of Weld Through Primers
- Battery Drain Suspected or "Identified" From USB or Media Hub
- No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
- Panasonic VP4R Wi-Fi New Enrollment Pause
- Security Gateway (SGW) Module Theory and Operation
- Latch
- Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates
- Flash: Powertrain Control Module (PCM) Updates
- Latch
- Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36...
- Customer Satisfaction Notification Y97 Hub Bolts
- If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
- Front Door Is Over Flush To The Sliding Door
- Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36...
- Chrysler pacifica (RU) MY2017-21 electric coolant heater
- Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any...
- No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
- Latch
- The Customer Has Difficulty When Opening Or Closing The Power Liftgate
- Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation...
- Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
- Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
- Squeak Noise Opening Front Doors
- Hands Free Power Sliding Door And Or Liftgate Function Difficult To Use Or Intermittent Operation
- Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster
- BEV/Hybrid
- SI-eVT Transmission
- Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204"...
- Flash: Adaptive Cruise Control (ACC) Module Enhancements
- Pentastar Upgrade Oil Fill Level after an Oil Change
- KeySense Feature Settings And KeySense PIN Resetting
- Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
- Grille
- Head unit button stuck DTC code B14DA-2A
- Grille
- No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00
- Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement...
- High Voltage Battery Installed, New Power Pack Unit/BPCM, No High Voltage Output From Hybrid Battery, No DTC?s
- U11E9 Lost Communication With AGS Active Grille Shutter, Malfunction Indicator Lamp MIL Illuminated
- Grille
- U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
- UAV and UCV Radio Enhancements
- Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System
- Customer complaint includes a Mil-on condition
- Customer Complaint May Include Engine Oil Leak Or Consumption
- Flash: Powertrain Control Module PCM Updates
- Error Code 20 Message On the Radio Screen
- Flash: Powertrain Control Module (PCM) Updates
- Wiring
- Radio Screen Freeze, Blank Screen And Reset
- Bubbles Or Delamination On The Radio Display
- Radio Reboot Continually
- Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection,...
- Customer complains of a MIL-on condition
- Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
- Radio Volume Uncontrollable Or Changing On Its Own
- Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
- Rolling Auto Door Locks Stopped Operating After Recent Service Repairs
- ACC Not Available Message Instrument Cluster
- Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
- Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
- Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates
- Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
- Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- Battery Tester Warranty Code Procedures, Medtronic Update Process
- Steering System Inspection After a Collision
- Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles
- Customer complaint may include engine oil leak/consumption.
- Outside Power Fold Rearview Mirror Appears Loose Or Shakes
- Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
- A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light...
- Mopar Overhead Multimedia Player (OMP) Enhancements
- Door Control Module Window Inoperative
- Carpet
- Favorite Song On-Air Alert List Empty
- Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power Seat Functions...
- Display Flickering
- Red Chrysler Inlay In The Rear Liftgate Wing Badge Lifting Off
- B2500-01 B2500-07
- Sliding Door Contacts Quarter Window Trim Molding
- Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System
- Radio Enhancements
- Cooling Fan Runs At High Speed
- Third Row Sunshade Will Not Close
- Windshield
- Check Engine Light Illuminated, Stop Start Function Inoperative
- Wiring
- 3.6L Pentastar Upgrade Spark Plug Internal Crack
- Driver Or Passenger Power Windows Do Not Go Up Or Down
- Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative
- Liftgate Ajar Warning Displayed In Cluster, Alarm Goes Off Vehicle Parked And Secured
- Wind Noise From Upper Corners Of Sliding Doors
- Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
- (Rev. A) Battery Tester Warranty Code Procedures, Medtronic Update Process
- Express Window Auto Up Feature Does Not Operate
- Flash: Electronic Brake Booster Module (EBBM) Updates
- Flash: Powertrain Control Module (PCM) Updates
- Rear Seat Entertainment Monitor Inoperative
- Aluminum Body Panel Corrosion Repair
- Engine Ticking Noise
- Ambient Air Temperature Connector Loose
- Passenger Seat Rear Video Screen Has Horizontal Lines When Playing A DVD Through The External Disc Module
- AUX And USB Ports Halo Lamps Do Not Illuminate At The Rear Seat Entertainment Port Location
- Wiring
- Navigation Shows Incorrect Location
- Sensor
- Radio UConnect GPS Based Trip Computer Missing
- Wiring
- USB port
- Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System
- Service Hybrid Electrical System Displayed
- Safety Recall W46 12-Volt Isolator Post Connection Parts Ordering
- Valve Body Learn Procedure On WiTech Shows The Transmission Is Not In The Proper Gear After Repairs
- Rear Suspension Harsh Ride
- Uconnect Market Place APP Fatal Error Message
- Flash: Transmission Control Module (TCM) Updates
- Service Shifter Is Displayed In the EVIC
- EPB And ACC Disabled Displayed In Information Center EVIC. DTC?s C2222-68 C10D0-92 and U0415-00.
- Blind Spot Or Park Assist Warnings, False Activation
- Customer Cannot Change Cluster Display Unit Settings
- No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System
- Hands Free Power Sliding Door And Liftgate Feature Operates Intermittently
- Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The...
- SGW (Security Gateway Module) Setting DTC B235A-00 ECU In-Plant- Mode
- Volume Uncontrollable Or Stuck On High
- Radio Screen Black At Vehicle Startup After A Sleep Cycle
- Notification Tone Change for Pedestrian Alert System
- VP2R Radio Clock Not Keeping Time
- Squeak Noise Opening Or Closing Front Door
- Customer complaint may include an overfilled engine crankcase after an oil change.
- VP4 Panasonic Radio USB Software Update Error Codes And Guidelines For Recovery
- LED Front Fog Lamps Flicker, Intermittently Illuminate, Operate Dimly Or Not Illuminating
- Filter kit
- CEL (Check Engine Lamp) Illuminates, Recent PCM Replace Or Flash Update Performed, DTC P057B Brake Pedal...
- Disinfectant Solution Recommended for COVID-19
- Radio Issues With iPhone 11
- Cooler
- Charging System, Battery Diagnostic Tools and Warranty
- Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
- Hands On Steering Wheel Message In EVIC
- Apps Or Icons Grayed Out
- Satellite Radio Inoperative Radio Has Code B156B-13.
- LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative
- Humming Sound When Turning At Low Speed
- Power Sliding Door Window Will Not Power Closed
- Bracket
- Battery
- Key Programming, Security Pin Request, Pin Invalid
- ESC Light Illuminated
- Intelligent Battery Sensor-IBS Installation, Battery Charging Message, Start Stop Charging Warning Lamp...
- Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
- EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode
- Radio Enhancements
- SI-eVT Transmission
- Armrest
- SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals
- Magnesium Inner Liftgate Repair And Appearance Characteristics
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