Crossroads Cruiser recalls

What is wrong

Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.

Risk

A circuit board that overheats increases the risk of a fire.

Remedy

Dealers can remove the LED backlights or terminate the circuit for the red LED lights, free of charge. Owner notification letters were mailed May 2, 2024. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 24-452.

Recall number 24V234000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers. The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep.

Risk

In the event of a short circuit in the wiring, there may be an increased risk of fire.

Remedy

Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-368.

Recall number 20V037000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser 29SI, 27MK, 28RD, 24RL, and 29RK fifth-wheel trailers equipped with Morryde Rotating Pin Boxes. These pin boxes may be attached with bolts that are too short.

Risk

In certain conditions, the incorrect bolts could allow the pin box to rotate in two places rather than one, increasing the risk of a crash.

Remedy

Keystone will notify owners, and dealers will inspect and replace the bolts, as necessary, free of charge. The recall began on October 2, 2019. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 19-358.

Recall number 19V596000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser fifth wheel recreational trailers, models 27MK, 29SI, 28RD, 24RL and 29RK. The furnace exhaust vent may be missing.

Risk

If the furnace is used without an exhaust vent installed, carbon monoxide poisoning may result, increases the risk of injury.

Remedy

Keystone will notify owners, and dealers will install a furnace exhaust vent if it is missing, free of charge. The recall is expected to begin July 10, 2019. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 19-355.

Recall number 19V440000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser recreational trailers with the water heater installed under the slide out. The exhaust location for the water heater may result in carbon monoxide or propane gas entering the living quarters.

Risk

If carbon monoxide or propane gas enters the living quarters, it can increase the risk of injury.

Remedy

The affected vehicles are still in dealer inventory and Keystone will relocate the water heater, free of charge. Owner letters will not be sent. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 18-335.

Recall number 18V767000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser and Volante fifth wheels equipped with Longitude awnings. These vehicles may be equipped with incorrect awning switches that do not prevent the awning motor from rolling out the awning while moving.

Risk

The awning unexpectedly unrolls while the vehicle is moving, it can increase the risk of injury.

Remedy

Keystone will notify owners, and dealers will replace the existing awning switch for a switch with a dynamic brake function, free of charge. The recall began November 14, 2018. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 18-333.

Recall number 18V726000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. The brake wire may have been improperly attached to the spring assembly on the axles, allowing the wire to be damaged and short circuit.

Risk

Damage to the wire can cause a loss of trailer braking, lengthening the distance needed to stop the vehicle, increasing the risk of a crash. An electrical short of the brake wire can increase the risk of a fire.

Remedy

Keystone will notify owners, and dealers will relocate the brake wiring as needed, free of charge. The recall began on April 18, 2018. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 18-316

Recall number 18V217000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:

Risk

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1‑574‑535‑2100, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Recall number 17V755000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.

Risk

If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.

Remedy

Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13, 2017. Owners may contact Keystone customer service at 1‑855‑226‑7496. Keystone's number for this recall is 17-303.

Recall number 17V667000 · Recall details

What is wrong

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. These vehicles may have been manufactured with propane gas detectors instead of being manufactured with a combination propane gas/carbon monoxide detector.

Risk

Without a carbon monoxide (CO) detector, occupants will not be alerted to high levels of carbon monoxide, increasing the risk injury or death.

Remedy

Keystone has notified owners, and dealers will install a CO detector, free of charge. The recall began on October 16, 2017. Owners may contact Keystone customer service at 1‑855‑226‑7496. Keystone's number for this recall is 17-302.

Recall number 17V626000 · Recall details

What is wrong

DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2016 Cruiser, Cruiser Aire, ReZerve, Elevation, Hampton, Longhorn, Longhorn Rezerve, Z1, Zinger, and Sunset Trail recreational trailers. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

Risk

If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

Remedy

Crossroads has notified owners, and dealers will replace the defective hubs, free of charge. The recall began on April 14, 2015. Owners may contact Crossroads customer service at 1‑855‑226‑7496. Crossroads number for this recall is 37.

Recall number 15V215000 · Recall details

What is wrong

DS Corp, doing business as Crossroads RV (Crossroads), is recalling certain model year 2016 Crossroads Sunset Trail, Cruiser Aire, Cruiser, Cameo, and ReZerve recreational trailers manufactured March 4, 2015, to March 20, 2015. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.

Risk

If the room extends while vehicle is in motion, there is an increased risk of a crash.

Remedy

Crossroads will notify owners, and dealers will replace the slide room mechanism attaching screws, free of charge. The recall began on April 6, 2015. Owners may contact Crossroads customer service at 1‑855‑226‑7496. Crossroads number for this recall is 36.

Recall number 15V186000 · Recall details

What is wrong

DS Corp doing business as Crossroads RV (Crossroads) is recalling certain model year 2015 Crossroads Zinger Z-1 trailers manufactured March 21, 2014, to September 10, 2014, and 2015 Crossroads Cruiser trailers manufactured April 3, 2014, to September 5, 2014. The affected trailers may have a Federal Certification Label that has incorrect information. The GVWR is overstated by 2,000 lbs. for the Cruiser models and 1,600 lbs for the Zinger Z-1 models, this overstatement caused the Cargo Carrying Capacity (CCC) to be overstated on the Tire Placard label. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard No. 110, "Tire Selection and Rims for Passenger Cars" and Part 567, "Certification."

Risk

Incorrect GVWR information may result in the trailer being overloaded which could cause sudden tire, axle or suspension failure, increasing the risk of loss of control and a crash.

Remedy

Crossroads will notify owners, and will send corrected Federal Certification, Tire Placard, and CCC labels to the owners with installation instructions, free of charge. The recall began in October 2014. Owners may contact Crossroads customer service at 1‑855‑226‑7496.

Recall number 14V603000 · Recall details

What is wrong

Crossroads is recalling certain model year 2013 Crossroads Cruiser recreational trailers, manufactured from April 19, 2012, through July 17, 2012. These vehicles were manufactured with incorrect information on the Federal Identification Tag, Tire and Loading Information Label and the Recreational Vehicle Cargo Carrying Capacity Label. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 120, "Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars."

Risk

An inaccurate label could lead to improper vehicle loading specifications which could lead to a tire failure which may result in personal injury or property damage.

Remedy

Crossroads will notify owners and provide corrected labels. Owners may contact Thor industries at 1‑937‑596‑7965 or Crossroads at 1‑260‑593‑2866.

Recall number 12V364000 · Recall details

What is wrong

Crossroads is recalling certain model year 2011 crossroads cruiser recreational trailers, manufactured from august 5, 2010, through december 15, 2010. These vehicles were manufactured with incorrect information on the federal identification tag, tire and loading information label and the recreational vehicle cargo carrying capacity label. Thus, these vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 120, “tire selection and rims for motor vehicles other than passenger cars.”

Risk

An inaccurate label could lead to improper vehicle loading specifications which could lead to a tire failure which may result in personal injury or property damage.

Remedy

Crossroads will notify owners and provide corrected labels. Owners may contact thor industries at 937‑596‑7965 or crossroads at 260‑593‑2866.

Recall number 12V232000 · Recall details

What is wrong

Crossroads rv is recalling 17,353 my 2004-2007 cruiser, paradise pointe, my 2004 silverado, my 2005-2007 zinger, cross terrain, and my 2006-2007 belair, crossforce, and crossfire travel trailers equipped with a two-door refrigerator manufactured by the dometic corporation. The refrigerator may have a defect in the boiler tube. Pressurized coolant solution could be released into an area where an ignition source (gas flame) is present.

Risk

If this solution is exposed to an ignition source under certain specific circumstances, it can result in a vehicle fire.

Remedy

Crossroads rv is working with dometic to repair these refrigerators (please see 08e032). Dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. Dometic has retained stericycle inc. To manage this campaign. Stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners may contact dometic/stericycle at 1‑888‑446‑5157 or crossroads rv at 1‑260‑593‑2866.

Recall number 08V370000 · Recall details

What is wrong

Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.

Risk

This could result in a fire.

Remedy

Crossroads rv will be working with dometic in order to repair these refrigerators (please see 06e076). Dometic will repair these refrigerators by installing a secondary burner housing and protective thermal fuses free of charge. Dometic has retained stericycle inc. To manage this campaign. Stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners may contact dometic/stericycle at 1‑888‑446‑5157 or crossroads rv at 1‑260‑593‑2866.

Recall number 07V143000 · Recall details

What is wrong

On certain trailers equipped with rfd wheels, there is a defective weld of the wheels' center hub to the wheel's rim.

Risk

This could result in a wheel separation increasing the risk of a crash.

Remedy

Rfd components is conducting the owner notification and remedy for this campaign. Owners may contact rfd components at 574‑295‑3939 or crossroads at 260‑593‑2866.

Recall number 05V215000 · Recall details

What is wrong

Certain travel and fifth wheel trailers have improperly installed furnace exhaust vents.

Risk

Improper installation or lack of the furnace exhaust vent will allow the exhaust fumes, containing combustion products including high concentrations of carbon monoxide gas, to enter into the recreational vehicle and could result in injury or death to occupants of the trailer.

Remedy

Owners/dealers will inspect the furnace exhaust vent and, if not properly installed, the dealers will repair the exhaust vent free of charge. Owners are being instructed not to use the furnace until the exhaust vent has been inspected and is properly repaired. The recall began february 2, 2005. Owners may contact crossroads at 260‑593‑2866.

Recall number 05V006000 · Recall details