Component: Seat belts / Seat belt retractor assembly. Description of Defect: The front passenger seatbelt retractor mechanical lock failed under normal operation with no accident history. The seatbelt completely retracted into the housing and is stuck, making it impossible to pull out or secure a front-seat passenger. Safety Risk & Manufacturer Delay: Operating the vehicle with a disabled front restraint system violates Federal Motor Vehicle Safety Standards and creates an immediate safety hazard for occupants. The manufacturer (Stellantis/Mopar) has kept this critical safety component on indefinite backorder since August 2026 (over 3 months) with no fulfillment date available, effectively forcing the vehicle to be operated with a permanently disabled primary safety restraint position.
2014 Dodge Durango seat belts problems
56 complaints (7% of all complaints for this car). Typical mileage when it fails: 70,400. 1 crash reported.
- owner complaints
- 56
- of this car's complaints
- 7%
- typical mileage
- 70,400
- crashes
- 1
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Dodge Durango seat belts problems in other years
Specific symptoms reported on the 2014 Dodge Durango seat belts
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Seat belts
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
- Risk
- If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
- Remedy
- Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P67.
Recall number 14V643000 · Recall details
Related investigations
Seat Belt Retraction
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these changes, FCA sub-divided certain production periods into population groups representing different design levels of the D-ring. FCA's response also confirmed the same D-rings were used in Dodge Durango front seat belts. ODI notes that installation of seat belts during vehicle production involves highly controlled processes, in comparison to field service, which ensures all mechanical and electrical connections are properly secured.ODI analyzed complaints submitted directly to the agency and complaint data received from FCA. During this review, ODI identified elevated failure rates for Grand Cherokee and Durango vehicles produced from mid-June 2013 through July 2015 when compared to vehicles produced both prior to and after this period. Additionally, review of FCA warranty data indicated a similar pattern of elevated warranty claims in the suspect July 2013-July 2015 period. The primary factors for the failure rate differences appear to be a D-ring material change (from nylon to a Celcon plastic) starting in mid-June 2013 and a subsequent change (to a Delrin material) in August 2015, however other production changes occurred during the suspect period, as discussed in greater detail in FCA's November 2019 response. ODI's analysis of the various data sources showed vehicles produced in the suspect period experienced failure rates approximately 2 to 4 times higher, depending on the data source and production period evaluated. However the analysis also indicated a declining failure trend.Given the detectability of the condition, the failure frequency combined with a currently declining failure trend, and lack of injuries attributable to this condition despite significant time in service, ODI is closing this Preliminary Evaluation without further action. The closing of the investigation does not constitute a finding by the federal safety agency that a defect does not exist, and the federal safety agency will take further action if warranted by future circumstances.In the course of the investigation, FCA has informed the agency of its intention to offer an extended warranty for Grand Cherokee and Durango vehicles built during the suspect period. See the PE19-011 document repository at fo
PE19011
What 2014 Dodge Durango owners say
Most recent owner complaints, unedited.
The 3rd row passenger seat belt assemblies are broken as well as the front seats. There was a recall on the front seats for this issue and the rear seats in my vehicle are the same way. I am unable to have a passenger in the very back passenger side because the broken plastic is causing the seatbelt to be stuck and not retract. It was this way when I bought the vehicle.
The passenger side seatbelt retractor broke, will not release seat belt at all. I am aware that the federal safety agency did testing in this particular year and model, and some are covered and some are not included in the recall, to be determined by the last 8 digits of the vin #. I wish to dispute that my particular vehicle SHOULD be included in the recall. I can prove it is broken, a manufacturing defect. This is a MAJOR safety concern. I wish for an exception to the validity on the testing that was done on your end, which was found to only be an issue on certain “batches”. Apparently, this is a defect and should be repaired as soon as possible and I should not be charged. I can no longer drive this vehicle as long as I have a person in the passenger side. In case of an accident, because I was aware of this defective part in my Dodge Durango, I could personally be held responsible for anything that happens to my passenger and also for any repairs that happened as a result of the decision made by HHTSA, to pick and choose only particular “vin numbers”on the same make and year of the the 2014 Dodge Durrango. I ask for a reversal on this previously made decision. And to make dodge take care of the replacement of the part necessary and labor. It clearly IS a manufacturing defect, no matter what “batch” was decided as defective
Extended warranty was issued on driver and passenger front seat belt assembly due to crack in upper seat belt plastic guide, preventing proper retraction. I would like the report the same issue on 3rd row rear passenger seat belts as well.
Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will not retract in the front seat but the dealership requires me to pay a fee to have it assessed. This is a “recalled”issue but it isn't for my vin These three things seem to all fall shortly after buying the vehicle within the last four yrs. Exact dates unknown.
What component or system failed or malfunctioned, and is it available for inspection upon request? 3rd for left and right seatbelts do not retract or lock. How was your safety or the safety of others put at risk? I have children and they ride in that row if the seatbelts do not retract or lock they will fail in a crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealership confirmed problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dodge dealership has inspected vehicle on 1/3/2025 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. Recently purchased vehicle and noticed 2nd time driving it. Front seat belts jave the same issue but are covered under an extended part warranty. This issue puts children's safety at risk and should also be covered however all we got from the dealer was an offer of a discount. This is a known issue with this year make and model that dodge is profiting off of because it is a safety issue. They should recall the vehicle for this since children could be at risk of ejection during a crash. As a nurse this really irritates me that they know about this and could add it to the extended part warranty and have refused to do so.
I have a 2014 Dodge Durango. The driver side seat belt will no longer retract. I took vehicle to the nearest dealership, and they said a repair would not be covered under warranty and quoted me at $375.00 for a $50 part and the rest being labor for about 1.5 hours of work. I asked about any warranty since it was a safety issue but they said it was not covered. I am really disappointed to hear that the seat belt retraction not working and therefore causing the seatbelt to no function properly is not a safety concern for dodge. I got home and started doing research and can see that there have been numerous complaints about this same issue: [XXX] and a related recall: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to use the driver’s side seat belt, the seat belt failed to retract or work as intended. The vehicle was taken to a dealer where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
The 3rd row seat belt restraints failed. The left side was able to be fished back in but the right side was NOT able to be fished back in to get it to reset. I don’t want to use either until they are replaced. I did see there was a recall with this same issue with other models but not my VIN.
The driver's side seatbelt no longer retracts. The seatbelt lays loose across the driver's chest. There appears to be a break in a clip causing some pinching on the seatbelt keeping it from retracting. Searching the internet this appears to be a common issue with 2014/2015 Durangos.
Questions about the 2014 Dodge Durango seat belts
Does the 2014 Dodge Durango have seat belts problems?
Owners have filed 56 complaints about the seat belts of the 2014 Dodge Durango, 7% of all its complaints.
At what mileage do 2014 Dodge Durango seat belts problems start?
The typical (median) mileage in owner complaints is 70,400 miles.
Was there a recall on the 2014 Dodge Durango seat belts?
Yes, 1 recall: 14V643000. Check your VIN to see if your car still needs the free repair.
What year does the Dodge Durango have the most seat belts problems?
The Dodge Durango model years with the most seat belts complaints are 2014 (56 complaints), 1999 (30 complaints) and 1998 (27 complaints).
Other 2014 Dodge Durango problems
Lights 260Seats 165Electrical 150Engine 76Airbags 72Transmission 42Fuel system 33Body 26Brakes 25Driver assistance 14Steering 12Visibility 10Acceleration 9Suspension 7Wheels 4Locks 1Tires 1
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