Component: Seat belts / Seat belt retractor assembly. Description of Defect: The front passenger seatbelt retractor mechanical lock failed under normal operation with no accident history. The seatbelt completely retracted into the housing and is stuck, making it impossible to pull out or secure a front-seat passenger. Safety Risk & Manufacturer Delay: Operating the vehicle with a disabled front restraint system violates Federal Motor Vehicle Safety Standards and creates an immediate safety hazard for occupants. The manufacturer (Stellantis/Mopar) has kept this critical safety component on indefinite backorder since August 2026 (over 3 months) with no fulfillment date available, effectively forcing the vehicle to be operated with a permanently disabled primary safety restraint position.
2014 Dodge Durango: seat belt won't latch or retract
34 of the 787 complaints about the 2014 Dodge Durango describe seat belt won't latch or retract.
- owner complaints
- 34
- of this car's complaints
- 4%
- typical mileage
- 70,000
- recalls
- 1
Seat belt won't latch or retract by model year
What owners say
The 3rd row passenger seat belt assemblies are broken as well as the front seats. There was a recall on the front seats for this issue and the rear seats in my vehicle are the same way. I am unable to have a passenger in the very back passenger side because the broken plastic is causing the seatbelt to be stuck and not retract. It was this way when I bought the vehicle.
The passenger side seatbelt retractor broke, will not release seat belt at all. I am aware that the federal safety agency did testing in this particular year and model, and some are covered and some are not included in the recall, to be determined by the last 8 digits of the vin #. I wish to dispute that my particular vehicle SHOULD be included in the recall. I can prove it is broken, a manufacturing defect. This is a MAJOR safety concern. I wish for an exception to the validity on the testing that was done on your end, which was found to only be an issue on certain “batches”. Apparently, this is a defect and should be repaired as soon as possible and I should not be charged. I can no longer drive this vehicle as long as I have a person in the passenger side. In case of an accident, because I was aware of this defective part in my Dodge Durango, I could personally be held responsible for anything that happens to my passenger and also for any repairs that happened as a result of the decision made by HHTSA, to pick and choose only particular “vin numbers”on the same make and year of the the 2014 Dodge Durrango. I ask for a reversal on this previously made decision. And to make dodge take care of the replacement of the part necessary and labor. It clearly IS a manufacturing defect, no matter what “batch” was decided as defective
Extended warranty was issued on driver and passenger front seat belt assembly due to crack in upper seat belt plastic guide, preventing proper retraction. I would like the report the same issue on 3rd row rear passenger seat belts as well.
I have a 2014 Dodge Durango. The driver side seat belt will no longer retract. I took vehicle to the nearest dealership, and they said a repair would not be covered under warranty and quoted me at $375.00 for a $50 part and the rest being labor for about 1.5 hours of work. I asked about any warranty since it was a safety issue but they said it was not covered. I am really disappointed to hear that the seat belt retraction not working and therefore causing the seatbelt to no function properly is not a safety concern for dodge. I got home and started doing research and can see that there have been numerous complaints about this same issue: [XXX] and a related recall: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to use the driver’s side seat belt, the seat belt failed to retract or work as intended. The vehicle was taken to a dealer where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
The 3rd row seat belt restraints failed. The left side was able to be fished back in but the right side was NOT able to be fished back in to get it to reset. I don’t want to use either until they are replaced. I did see there was a recall with this same issue with other models but not my VIN.
The driver's side seatbelt no longer retracts. The seatbelt lays loose across the driver's chest. There appears to be a break in a clip causing some pinching on the seatbelt keeping it from retracting. Searching the internet this appears to be a common issue with 2014/2015 Durangos.
Driver side seatbelt will not retract. This vehicle has not been in any accidents. Took to local shop and they stated that it would cost $750 to fix. If it is a law that I have to wear the seatbelt and if I do not wear it I get a ticket it should be manditory that if tthe vehicle has not been any accidents like mine has not then Dodge should be responsible for the maufunction of this part.
Defect pertains to the front driver seatbelt assembly. The overmold of the seatbelt pillar loop has cracked causing part deformation that pinches the webbing. Webbing is able to be extracted from the seatbelt retractor assembly, but, to some extent has retraction issues. This was an issue on the front passenger seatbelt assembly several years ago, and was replaced by the dealership. It has now occurred on the driver side seatbelt assembly. I am concerned that this problem could lead to poor coupling of an occupant to the vehicle who is buckled in a position with this defect and unaware. If an occupant leans forward in their seat, a significant amount of webbing slack can be left in the system leading to a poor webbing path over the occupant torso, and/or poor coupling between the upper torso of the occupant and the belt / vehicle. This may also change the dynamics between the webbing and crash locking tongue and lead to unexpected performance characteristics.
Unknown All outboard seatbelts are not retracting. When inspected further there are cracks in the plastic holding the seat belt up and they retract fine behind that. All 4 seat belts will need replaced to work properly.
Passenger side 3rd row seat belt does not retract. Both outboard seats in middle row must be manually retracted and drivers seat belt is becoming sluggish to retract and needs to be manually retracted at times
Service bulletins that may apply
Related recalls
Seat belts
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
- Risk
- If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
- Remedy
- Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P67.
Recall number 14V643000 · Recall details
Questions about the 2014 Dodge Durango seat belt
Is seat belt won't latch or retract a common problem on the 2014 Dodge Durango?
34 of 787 owner complaints about the 2014 Dodge Durango (4%) mention seat belt won't latch or retract. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2014 Dodge Durango?
There is 1 recall and 7 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Dodge Durango
Water leak 37Check engine light 29Stalling 18Airbag light 17Knocking 17Won't start 17Fuel pump 13Headlights 13Backup camera 9Fire or smoke 9Wipers 8No deployment 7Loss of power 7Key fob 6Power steering loss 6Won't shift 6Hesitation 5Jerking 5
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