After tie rod end replacement on dodge ram trucks (chrysler recall l16) alignment needs to be checked. Recall notice l16 does not require chrysler to check alignment, and one dealership in gresham oregon does not check causing an unsafe condition if alignment is out.
2010 Dodge RAM 2500 steering complaints
Page 6 of 6: complaints 131 to 152 of 152, newest first, as owners wrote them.
I was traveling on the interstate at 70 MPH hit a small bump and the front end started shaking violently,the steering wheel was almost uncontrollable. I had to pull off and stop before it would stop. Then proceeding on didn't have anymore problems yet.
Front left tie rod was a safety recall in march. I had it looked at and the dealer said it was fine. On friday august 24th I was turning around in a driveway after I got off the highway 10 minutes prior when the tie rod broke. I called roadside assistance in which they towed to the nearest dealer since we were 58 miles from home. The dealer gave me a rental car and told me not to worry about anything, chrysler would handle it. On saturday the 25th, the dealership called me and told me that I would have to use my extended warranty because chrysler said they would not pay for this, even though this was a recalled part. I would have to pay the 100.00 deductible. I then filed a complaint with chrysler, who then called me on monday the 27th and told me they would pay the deductible and I would have to issue the check first and they would send me the check. I did not have 100.00 and told them that they would need to pay upfront. They said they would talk to the dealer and take care of it. On tuesday, the 28th I go to pick up my truck and they said chrysler did not pay and I had to borrow 100 to take care of the deductible and also had to fill up the rental car. I feel that this was all on chrysler and I have been a dodge owner since early 90's and I refuse to buy dodge ever again because of their lack of customer service. I could of been killed if this was to happen on the highway and chrysler just does not care.
I was on the highway doing around 75 and hit a small bump and all 4 tires locked up, the steering wheel and column shook violently, the dashboard and everything shook really hard. I started to hit the brakes and did not let go of the steering wheel even if it was shaking hard. My truck started to go onto the shoulder then went into the grass on the right and came to a stop. It was still running and I got out to look at the tires and underneath but nothing was wrong. I took it to a different dealer and told them I experienced this before and not to try to duplicate the complaint because it will go out of control. Today they called me to say they replaced the ball joint (under warranty) but I have to pay for an alignment. I told them that I looked the symptoms up on the internet and saw this is a real problem that cant be fixed and I don't want this to happen to me again, they can keep it. Why do I have to pay 700.00/month payments and also pay with my life or someone else's life too? I will not pick this 'fixed' truck up from the dealer. On the internet and you-tube its called, the death wobble and is what happened to me, only worse and twice! So, today I went to the federal safety agency and filed both complaints. Believe me, I may not have it on video but its very violent and you cant steer! The steering shakes so bad that you can barely hang onto it and I think all the tires quit turning because you literally are bouncing down the highway.
I was on the highway, it was raining and hit a small bump and the whole truck started violently bouncing everywhere (inside the cab and outside) like all four tires stopped turning. It was so bad that my briefcase, cell phone and water got thrown. I couldn't steer too well so I hit the brakes and stopped on the highway then went very slow to a gas station and two strangers followed me to see if I was okay and they both said that they think my truck went into 4-wheel drive by itself because my tires weren't turning. I took it into the wyatt arp dealer, they gave me a rental for 2 days. They said they could not duplicate and my 4-wheel drive problem. The paperwork says, "customer states was traveling 75 MPH on hwy I-10 when raining rear tires locked up after hitting bump. Unable to duplicate customer concern at this time".
Tl* the contact owns a 2010 dodge ram 2500. The contact stated that the vehicle was included in the federal safety agency campaign id numb: 11v350000 (steering:linkages:tie rod assembly). The vehicle was taken to an authorized dealer where the contact was informed that the parts needed to remedy the recalled component were not available. The contact was not provided a timetable as to when the parts would become available. The manufacturer was not made aware of the situation. The contact had not experienced a failure. The VIN was unavailable.
Backing out of a parking spot and turned the wheel to the left and heard a loud bang from under the truck. Got out and looked under the truck and saw the left outer tie rod broken. Luckily I was only going in reverse and not doing 55 MPH. I had ny whole wife and 3 kids in the truck. A quick search on google and you will find numerous complaints on the same problem. Some even 2x in a month on the same truck.
Drivers side tie rod end broke while pulling out of a parking space with wheel turned to left. This caused complete loss of steering control. There was no previous problems, or noises to indicate a problem. Had this happened while driving forward at a higher rate of speed it would most likely have cause a accident. In addition had the recall that was issued for 2008 to 2011 dodge 2500 trucks included my VIN number, the failure could have been avoided.
Drivers side tie rod end broke in half while backing up with wheel turned to right. This caused complete loss of steering control. There was no previous problems, or noises to indicate a problem. Had this happened while driving forward at a higher rate of speed it would probable have cause a roll over. In addition had the recall that was issued for 2008 to 2011 dodge 2500 trucks included my VIN number, the failure could have been avoided.
Tl* the contact owns a 2010 dodge ram 2500. The contact stated that while exiting out of the parking space, the contact heard something snap coming from the front driver side wheel. The contact was unable to turn the steering wheel after the sound. The vehicle was towed to the contact's residence and the manufacturer was contacted. The contact referenced the federal safety agency campaign id number: 10v657000 (steering:linkages:tie rod assembly)but was advised that the VIN was not included in the recall. The vehicle was not repaired. The failure and the current mileage was 60,000.
Tl* the contact owns a 2010 dodge ram 2500. While driving 25 MPH, the driver side tie rod fractured, causing the tire to detach from the vehicle. The vehicle was towed to the dealer who advised the contact that there his VIN was not included in the recall associated with the federal safety agency campaign id number: 11v350000 (steering: linkages: tie rod assembly). The manufacturer was notified of the failure and a claim was filed (claim number:21674760). The failure mileage was 18,000.
Tl* the contact owns a 2010 dodge ram 2500. The contact stated that the driver side tie rod fractured while driving 15 MPH. The contact referenced the federal safety agency campaign id number: 11v350000 (steering:linkages:tie rod assembly) but could not confirm if the vehicle was included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure and the current mileage was 15,700.
While driving my truck with my 6 yr old son the steering system failed. The truck lost all control of the steering and the wheels locked in place. The left tie rod failed, the steering arm jammed into the left wheel locking the wheels in a tight steering position. Chrysler has not acknowledged the problem or acted in responsible manor to inform me of why or how this happened. Chrysler did replace the left tie rod but refused to replace the right side or compensate me for the cost of a new rim. Due to the fact the tie rod failed the wheel was cracked by the steering arm and needed replacement. This is a heavy duty truck built for and use for towing. Failure of this component under load or at a higher speed would be catastrophic. I am very concerned for the safety of my family and the american public.
My front end was violent, shaking from left to right, the steering wheel was vibrating wildly.
Tl*the contact owns a 2010 dodge ram 2500. The contact state while driving at a low speed he heard a snapping noise and lost control of the steering wheel. The contact observed that the drivers side tire was out of place. The vehicle was towed to the dealer who performed a diagnostic test and stated the failure was located on the drivers left tie rod stud. The manufacturer filed report 20991683. The vehicle was not repaired. The failure and the current miles was 22,000.
Bought 2010 ram 2500 diesel new and had to take to dealer to this point 5 times for check engine light illuminated. The truck has currently 16,338 miles and is returning to dealer tomorrow for another check engine light. Each time the light is in relation to the emission system. The dealer under warranty has changed the o2 sensors, cleaned the egr valve and states they may have to change the o2 sensor controller. I've also posted on this site about a major steering wobble to which the dealer changed a lot of front steering components. This truck design has a lot of history of major design flaws. I'm strongly considering filing a lemon law suit.
After turning a corner on a black top road, the steering went completely out and the wheel would spin 360 with no control. Luckily there were no other vehicles involved. I was able to get the vehicle off the road and partially into the ditch. It was determined that a bolt was either missing or fell out of the steering column.
Driving 2010 ram 2500 megacab diesel 4x4 with 13950 miles on odometer. Prior to trip noted that steering wheel freeplay was getting worse and noted needed to have checked by dealer under warranty the following week. While traveling on highway at 70mph, went over average bump - front end continued to shake and bounce violently until speed dropped below 40mph. Pulled over checked tires, steering components and general condition for roadside inspection -found no defects. Continued on road. 10 miles later at 64mph had same violent reaction to bump till below 40mph. 20 miles later event occurred again. Immediately took to dealer for evaluation. The dealer removed and replaced trackbar and tie rod, aligned front end, test drove and still noted wobble but improved. They then decided to replace the steering snubber. The dealer closed so I don't know if that resolved the issue yet or not. The tech said if it still wobbled that they would change the wheel bearing to resolve the issue. I will find out in the morning if the wheel bearing will require replacement.
Tl * the contact owns a 2010 dodge ram 2500. The contact stated while attempting to park, he placed the vehicle in reverse, turned the steering wheel and heard a loud thump. After the loud sound, the steering had become difficult to maneauver. When he got out to look at the vehicle, he saw that the front driver side tire was turned right and the right front passenger side was straight. The contact had the vehicle towed to a dealer and they replaced the tie rod assembly. The dealer told the contact there is a the federal safety agency campaign id number: 10v657000 (steering: linkages: tie rod assembly) that was issued for the 4500 and 5500, but not this model. The contact is concerned about the safety of the vehicle, because the tie rod was replaced with the same type of tie rod assembly, and not a newly manufacturerd one. The failure and current mileage was 31,879.
Tl*the contact owns a 2010 dodge ram 2500. While driving at any speed the steering wheel would easily turn to the left and right, forcing the contact to constantly correct the direction the vehicle was traveling in. The vehicle was taken to an authorized dealer on two occasions where they were unable to diagnose the failure. The vehicle was not repaired. The failure mileage was 150 and the current mileage was 1,500. Updated 3/7/11 *cn the dealer installed a new gear box on feb 23, 2011. Updated 04/29/11
I was backing my 2010 dodge ram 2500 4x4 with 6200 miles on it out of a parking spot. There was snow on the ground and the truck was in four wheel drive. I backed out and put the truck in drive and I heard a load snap. The truck went forward roughly 30 yards then came to a sudden stop and would not go forward no mater how much I pushed on the accelerator pedal. I got out of the truck walked to the front and noticed both tires were toed in. The driver side outer tie rod end had broken. The truck was towed to the dodge dealer who said that I hit something cause tie rods just don't break like that. I assure you I hit nothing! They charged me $637 to replace the whole steering linkage with a kit that they said was an upgraded steering system. Someone is going to be killed driving one of these trucks and having this happen to them. I am not the only 2010 2500 ram owner with this problem. I have all old parts.
Tl*the contact owns a 2010 dodge ram 2500. The contact stated that the vehicle steering tie rod was defective, he experienced two failures with the steering tie rod. The first failure occurred at the drag link to the pitman arm, the second occurrence was on december 14, 2010 at the steering tie rod connected to the drivers front tire. The vehicle will be towed to the dealer. The VIN was not available. The failure mileage was 10,000 and the current mileage was 15,000.
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