Tl* the contact owns a 2011 ram 2500. While driving approximately 65 MPH, the vehicle drove over a bump and the steering wheel shook violently. The vehicle vibrated and caused the vehicle to become very unstable. After reducing the speed to 30 MPH, the vehicle drove normally. The failure occurred on two other occasions. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 110,000.
2011 Dodge RAM 2500 steering complaints
Page 2 of 8: complaints 11 to 40 of 210, newest first, as owners wrote them.
At highway speeds, the truck begins to shake violently and cannot be properly controlled. Driver must immediately reduce speed or stop in order to regain control of vehicle. This occurs especially if hitting any kind of bump at highway speeds, even if it is negligible. It is enough to lose stability. The shaking is so violent that it is difficult to maintain a grip on the steering wheel. Because it happens without warning, it places all occupants in danger as well as other motorists because the vehicle cannot be properly steered and must be immediately slowed or stopped, creating a road hazard to everyone. Through research, we have been told this is colloquially known as the "dodge death wobble," and was subject to a recall prior to our purchase and was not disclosed to us. We have since attempted to determine the exact cause of the violent shaking as well as any remedy from the manufacturer, but have also learned there is a pending class-action lawsuit that may cause the manufacturer to hesitate to admit there is a known problem with the "replacement" parts under the prior recall. We have been fortunate to not have an accident (and therefore no police reports, etc.), though there have been close calls when we had no choice but to use the truck. We choose to take other transportation whenever we can. This is a very dangerous defect that must be addressed before someone loses their lives. We plan to take video if we are forced to drive the truck again, or ask our dealer to drive it and confirm the defect. This began approximately in august, but may have been before (I am filing complaint for my husband) and truck has over 100,000 miles on it, but I do not have exact mileage with me at work. Thank you for your consideration.
Tl* the contact owns a 2011 ram 2500. The contact received notification of the federal safety agency campaign numbers: 13v529000 (steering) and 14v635000 (engine and engine cooling, fuel system diesel); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Power steering failed while driving. It will go in and out intermittently and then work periodically. Our tie rod already snapped and was replaced under recall, but now the truck has power steering issues. A VIN check says all repairs have been completed on our truck but we are still having steering issues. Was driving and making a turn when the steering went out initially and we could not turn the vehicle. Also, brake control system is malfunctioning, causing locking trailer brakes, roof suddenly began leaking and flooded interior cab, tire pressure sensors are malfunctioning, heater flap in dash is bad and been in for repair 2 times and its not fixed. Air conditioner is not blowing cold and the backup camera does not work. The truck has 60,000 miles now and is still under warranty, but dodge says it can't fix some of the problems due to no warranty or not being able to locate the problem.
Tl* the contact owns a 2011 ram 2500. The contact stated that while making a right turn, the steering wheel seized. The contact had to use extreme force in order to maneuver the vehicle. The failure was experienced several times. The dealer advised that the VIN was not included in the federal safety agency campaign number: 10v657000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000. Updated 04/14/16*lj; updated 05/10/18*jb
I was driving the vehicle down a highway at roughly 65mph. Everything seemed to be functioning properly at this time. I signaled to make a left-hand turn onto a street ahead. I slowly braked to roughly 10-15 MPH before beginning to turn. When I started to turn, the power-steering in the vehicle failed. In other words, the power-steering was working fine just before executing the turn, then failed without warning just as I started to turn the wheel and was still in motion.. The wheels became extremely difficult to turn and I was able to overpower the failed power-steering components to complete the turn and get off the highway safely. However, if my physically smaller wife had been driving, I am not confident that it would have ended as well. There was oncoming traffic on the opposite lane traveling at 65mph when the failure occurred. No dash lights, "check engine", etc. Appeared before or after the occurrence. Once the engine is idled up, the problem disappears. It's only when the engine is idled down (like when you're slowing for a turn), that the power-steering would fail unexpectedly. I researched the problem online and found this to be caused by a "sticking valve" in the hydro-boost system. I contacted a local dealership service dept., and was told that the repairs were not covered under warranty after 36k miles (vehicle currently has 48k miles). They do not seem to be concerned about the evident safety issue this poses on a fairly new vehicle. I am writing this complaint in hopes that the federal safety agency will investigate this further before someone becomes injured. I understand that parts can sometimes fail on new vehicles, but when they fail this early without warning and affect vital parts that control the vehicle, something should be done.
My safety complaint on our 2011 dodge ram 3500 truck should already be in file! We have had safety issues with this truck ever since purchasing it as a used vehicle from ramey's in beckley, wv. There are at present three (3) recalls on this vehicle, of which n49 appears to be the most life-threatening, which we were never notified about, nor were we ever notified about the buyback on this truck. We accidentally found out. We were never notified of anything concerning these problems, probably because we purchased it used. The problem with the tie rod, which could cause loss of control and a possible crash is not the only life-threatening recall. The recall with the fuel heater could possibly cause a fire. We have, on several occasions, noticed smoke coming out from under the hood while refueling the truck, as well as a noticeable shaking and vibrating in the front of the truck while in operation. Fca us, llc is attempting to circumvent the "consent order" agreed to by them with the federal safety agency. They have agreed to repurchase these defective vehicles for the purchase price paid by the "original" purchaser, minus a reasonable amount for depreciation, plus 10%! It appears that fca is making their own rules to repurchase by "low-balling" the repurchase price! What they are attempting to do is called fraud! It would appear that the federal safety agency is allowing it! Should a crash or fire happen while fca drags its feet on the repurchase of this truck, someone will be held accountable by law!
Tl* the contact owns a 2011 dodge ram 2500. While reversing at 2 MPH, the front passenger side tie rod fractured and punctured the rim and tire. The vehicle was towed to an independent mechanic who diagnosed that the tie rod, tire and rim needed to be replaced. The vehicle was repaired. The vehicle was previously repaired under the federal safety agency campaign number: 13v529000 (steering). The manufacturer was notified of the failure. The failure mileage was 24,300.
Tl* the contact owns a 2011 dodge ram 2500. The contact stated that while driving at 40 MPH, the steering wheel shook without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 50,400.
Tl* the contact owns a 2011 dodge ram 2500. While driving at 70 MPH, the vehicle veered to the right into a ditch as the steering wheel became extremely loose. Upon inspection, the contact noticed that the driver side tie rod ball studs detached. The vehicle was towed to a dealer who diagnosed that the tie rod, rim and front bumper needed to be replaced. The vehicle was not repaired. The VIN was included in the federal safety agency campaign number: 13v529000 (steering). The manufacturer was notified of the failure. The failure mileage was 82,000.
I would like to know how you require fiat chrysler to recall and buy back vehicles that are unsafe to drive and I get to sell my pickup back to them at trade in value which everyone in the world knows is a dealers way of screwing the owner because they turn around and list the vehicle for at least $4000 more than what they paid for the trade in. So I get sold a lemon and im glad you are starting to punish companies so that they in turn start producing quality vehicles and putting effort into their cars but they are even turning this for profit. They fix the parts and resale the car for more than they paid for it. Great plan. Why not use private party resale value so that we actually get what the car is worth.
The steering is very loose and sloppy after replacing every component in the front end.
I'm sorry if I am filing this in the wrong section, but here goes. I checked my vehicles VIN with your website and with chryslers website, my truck was eligible for the n49 tie rod end recall. When I took it in the dealer told me it had already been done. I asked how he knew, and they pointed out to me the steering link on the right side of the truck. I did some research on the n49 recall and found that it was to replace the tie rod end on the left side of the steering linkage. I understand that this truck could be eligible for the buy back program because of this recall and I can definitely say that right now I am not comfortable with this truck. This truck is primarily used to haul my pregnant wife, 7 yr old son, and 3 yr old daughter. I know that no work was performed on the date the n49 recall was processed on my vehicle. I am not sure what to do! Thanks for any help you can provide me.
August 7, 2015, I was driving my 2011 dodge 2500 4x4 crew cab diesel with 47265 miles, down a narrow canyon road with a drop off into a river on one side near my home. I began a righthand turn at about 20-25 MPH when both the power steering and power brakes went out. I was pulling with both hands and had both feet on the break and I was still heading straight across the center line toward another car going the opposite direction. I do believe it was a miracle that both vehicles didn't end up down the embankment and in the river. I was able to stop the truck in a turnout past the curve, I could not find any leaks or anything binding in the steering. When I restarted the truck the steering and brakes worked fine, so I drove the 1 1/2 miles back home where it happened again turning into my drive way. The dodge dealer stated that the brake booster failed and that had caused the power steering pump to fail and it would cost close to $2000.00 to fix. I told them to go and fix it, but my lawyer and I would be having a talk with dodge because I believe this is a safety problem and dodge is lucky that they are not owning 3 fatalities. The stated that they would call the factory representative. The dealer called back and stated it would only b e $500.00 for "customer participation of goodwill cded". I have lost all confidence in the safety of this truck and with this issue and waiting 5 mos. For parts on one recall and 4 months on another. I can't even sell it because I am waiting on an o2 sensor for 2 1/2 mos. Now. Please look into this steering and brake issue to see if it is an isolated problem or something else before somebody does get killed.
Tl* the contact owns a 2011 dodge ram 2500. The contact stated that while driving at 5 MPH, the contact heard an abnormal noise coming from the steering wheel. The vehicle was taken to a dealer, who diagnosed that the mid link connection needed to be tightened. The vehicle was repaired. However, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 96,000.
There is a major vibration in the front end as soon as you reach 50 MPH. We have taken our truck to 4 different dodge dealership and none of them can find anything wrong they will either say its the tire which are brand new less than 100 miles one them or they say it needs aligned which we've had done at least 3 times and nothing has fixed this problem. We had recall work done in may and was told it would fix the problem but it has not changed anything it seems to be getting worse. You can see the hood of the truck vibrating and also really feel it in the steering as well as the shifter it is a manual 6 speed.
Going into a curve front end of vehicle shakes and you have no control over the steering. Dealer can not find anything wrong. Does not do it consistently but have heard other ram owners having the same problem. When my ram does this you have to completely stop the vehicle due to loosing control. At some point this is going to cause injury or death.
Tl* the contact owns a 2011 dodge ram 2500. While driving approximately 50 MPH over a bump in the road, the front end wobbled uncontrollably. The vehicle traveled in and out of a ditch to a complete stop. The vehicle was restarted and resumed normal operation. The vehicle was driven to an independent mechanic who stated that the steering bolt joints and stabilizing bar needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000. Updated 6/25/15
Tl* the contact owns a 2011 dodge ram 2500. The contact received notification of the federal safety agency campaign numbers: 13v529000 (steering) and 14v635000 (engine and engine cooling, fuel system, diesel) and stated that the part needed was not available for several months. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
Tl* the contact owns a 2011 dodge ram 2500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering ) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 dodge ram 2500. The contact received notification of the federal safety agency campaign numbers: 13v529000 (steering) 14v635000 (engine and engine cooling, fuel system, diesel) and stated that the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Tl*the contact owns a 2011 dodge ram 2500. The contact received a notification of the federal safety agency campaign number: 13v528000 (steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
Tl* the contact owns a 2011 dodge ram 2500. The contact received a recall notice for the federal safety agency campaign number: 13v529000 (steering). While driving 50 MPH, the vehicle started to vibrate without warning. The vehicle was diagnosed by the dealer; however, the parts for the repair were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
Tl* the contact owns a 2011 dodge ram 2500. The contact's vehicle was included in the federal safety agency campaign numbers: 13v529000 (steering) and 14v635000 (engine and engine cooling, fuel system, diesel). The dealer was unable to determine when the part and the permanent remedy would become available to schedule the recall repair. The contact was placed on a waiting list a long time ago and was unable to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact had not experienced a failure. Updated 4/15/15
Tl* the contact owns a 2011 dodge ram 2500. The contact received notification of the federal safety agency campaign numbers: 14v635000 (engine and engine cooling, fuel system, diesel) and 13v529000 (steering); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The front end shakes around 60 to 65 MPH. When driving, you have to slow down to 35 - 40 MPH to stop the shaking.
2011 dodge 2500 truck consumer complains that vehicle has not been repaired by dealer do to recall *cn the dealer informed the consumer, they received the parts. However, they were found to be unacceptable because they did not fit the vehicle in question. The dealer stated new parts had been ordered. The dealer informed the consumer, he was on a very long list.
Hose (52122382ag) failed/separated causing failure of pump (r8070907ac). The inner liner of the hose when into the pump. I was on a steep windy road in wv, I was lucky for low vehicle speed and ascending of mountain versus descending of mountain. Barely missed ditch by manhandling the steering to a pull off site.
Tl* the contact owns a 2011 dodge ram 2500. The contact received a notification for recall the federal safety agency campaign id number: 13v529000 (steering) and stated that the parts were not available for several months. The dealer was unable to provide a specific date when the parts would become available. The dealer indicated that the contact was placed on a waiting list. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
After being notified in december about recall n49 / the federal safety agency 13v‑529, I have requested the repair at two different ram service centers in my area. In the months that have followed I have continually heard that the part is not available, and that at best the dealership may receive 'two replacement parts a week', repeatedly being told I am 'near the bottom of list.' it is with irony that when I check the recall status on the mopar owners website that it indicates the recall as incomplete but repair parts are available. Ram does not seem to want to address this issue in a timely manner.
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