Every time I press the brakes, there is a hissing sound and the brake pedals go all the way to floor. This causes the vehicle to have low braking power and barely stop. The problem has been reproduced by an independent service center. There are no warning lamps or messages on the vehicle.
2011 Ford Edge brakes complaints
Page 3 of 11: complaints 41 to 70 of 308, newest first, as owners wrote them.
There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 13N02 If your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford Motor Company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.
The contact owns a 2011 Ford Edge. The contact stated that while attempting to stop the vehicle, the brakes failed to stop the vehicle immediately. The contact used an excessive amount of pressure on the brake pedal and the brake pedal went to the floorboard, causing the vehicle to take an excessive amount of time before stopping. The ABS warning light illuminated and there was an audible chime heard. The contact stopped the vehicle and continuously pumped the brake pedal for the vehicle to stop. The brake pads and rotors had recently been replaced before the failure occurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS control module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The contact was referred to the federal safety agency Hotline to file a complaint. The failure mileage was 160,000.
My brakes pedal was going down and I called w.w. auto where I got it from and he said it sounded like a master brake cylinder and he came and got it said he replaced it but 3 weeks later it did it again and he told me to take it to Roberts garage and he said he called them and said the part he bought from AutoZone had a life time warranty and he took them the receipt and got a replacement for the part and they kept my vehicle 2 days and said they bleed them and said there was air in the brake line and told me to bring it back if it did it again and he would put the new part on and I'M GOING TO take it back because it doesn't feel right why did they not have put the replacement part on ? Do you have any suggestions
The brake pedal goes to the floor with no warning. It has happened many times before. I'm on my second master cylinder, it has all new brake pads and calipers all the way around. It has been in the shop 4 times and no one can figure out what is causing this. There are no leaks and all the rubber hoses are in good shape.
The Ford Edge has a known and documented issue with the brake booster failing and having to be replaced numerous times. I recently had to apply my brakes suddenly to avoid a collision with a car that cut me off. After noticed the brakes lost pressure and appear to be compromised. This is the second time this has happened after already replacing the same brake booster issue less than 3 years ago. While looking online this appears to be an ongoing problem with this make and model but has not been addressed by the manufacturer. This causes safety issues and repetitive - expensive repair issues.
Got my car serviced at AAA Car Care Center. After completed the brakes did not work properly, brought the vehicle back and it was checked thoroughly. AAA came to the conclusion that the brake booster completely failed, all other components of the brake system were checked and working properly. Manager of AAA explained this is a Ford only issue and that it was a common issue with my model. My safety and the safety of others were put at risk as I almost crashed into the back of a car stopped at a light. The problem of the brake booster was confirmed by AAA Car Care Center in Tampa, FL. Vehicle has not been inspected by manufacturer, police, insurance representatives or others. There were no warning lamps or messages prior to the failure.
The contact owns a 2011 Ford Edge. The contact stated that while his son was driving at an undisclosed speed, the brake pedal locked and was inoperable. Due to the brake pedal failure, the vehicle crashed into a nearby curb. The contact stated that his son described the brake pedal as it was hard as a brick. The damage done to the vehicle due to the brake pedal failure was diagnosed and repaired by the contact. The damages were a fractured passenger front side lower control arm and a fractured front passenger front side drive axle. The vehicle was towed to the dealer and diagnosed with a failed brake booster and failed brake master cylinder. The brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, however, the contact was informed that the vehicle was not covered under the recall. The failure mileage was approximately 243,000.
While coming to a stop, the brake pedal became very hard to depress. After taking it to a service facility, they determined it was the brake power booster and I should have received a service advisory from Fordabout this potential failure with this part. Never received anything about this problem from Ford and after reviewing this problem with other owners on the internet, other people experienced the same problem. It is obvious Ford knows this is a faulty part and is putting people at risk of getting killed without a recall.
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable. The contact stated that the brake pedal was depressed and felt spongy. The vehicle was taken to an independent mechanic to be diagnosed. The contact was as informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer advised the contact to report the failure to the federal safety agency Hotline. The failure mileage was approximately 152,000.
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 60 MPH and slowing for traffic, she heard an abnormal hissing sound when the brake pedal was depressed. The contact stated that the vehicle failed to slow down with the brake pedal depressed to the floorboard. The contact stated that she had to use her foot to lift the pedal off the floorboard and then started to pump the brake pedal to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 13N02 Brake Booster (Service Brakes, Hydraulic). The failure mileage was approximately 105,000.
The contact owns a 2011 Ford Edge. The contact stated that while driving at 55 MPH, the brake pedal was depressed but the vehicle failed to respond as needed. The contact had to depress the brake pedal to the floorboard to stop the vehicle while driving back to the residence. The vehicle was then towed to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the federal safety agency Hotline. The failure mileage was approximately 38,000.
The contact owns a 2011 Ford Edge. The contact stated that the brake pedal would depress to the floorboard without warning. The contact initially took the vehicle to an independent mechanic where the brake booster was replaced. Recently, the same brake failure returned, and the vehicle was taken to the dealer; the dealer informed the contact that the vehicle was previously under warranty for the brake booster; however, the warranty had expired. The manufacturer was notified of the failure and confirmed the dealer information. The contact was referred to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was 93,643.
The contact owns a 2011 Ford Edge. The contact stated while driving 4 5MPH, the brake pedal was squishy. The brake pedal was depressed to the floorboard but failed to stop the vehicle in a reasonable amount of time. There was no warning light illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 193,000.
13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal was firm. The contact stated that the braking distance was extended and there was an abnormal sound coming from the brakes while depressed. No warning light was illuminated. The vehicle was diagnosed, and the brake failure was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to contact the federal safety agency Hotline. The failure mileage was approximately 140,000.
The contact owns a 2011 Ford Edge. The contact attempted to park the vehicle however, the brake pedal was depressed and nearly depressed to the floorboard without warning. Despite the failure, the contact managed to drive the vehicle to the dealer where a diagnostic test was performed. The diagnostic test determined that the hydraulic compression unit was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 223,000.
The contact owns a 2011 Ford Edge. The contact stated while driving out of the driveway and depressing the brake pedal, the vehicle failed to respond. There was no warning light illuminated. The contact stated that she depressed the brake pedal more forcefully and the vehicle responded. The contact stated that the failure had been reoccurring while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 121,280.
The contact owns a 2011 Ford Edge. The contact stated that on several occasions, while driving at various speeds, the brake pedal was depressed however, the vehicle failed to slow down in a reasonable time frame. Additionally, the contact stated that there was a hissing sound coming from the tires. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 131,000.
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The failure mileage was approximately 160,000.
When hard braking, brake failure. Brakes fine , then go floor when needing brake hard. Have almost been in accident several times. Issue can’t seem to be resolved!!
The break booster on my car went out, this part has been reported by several people, because it went out it put myself and my family in danger as the car wouldn’t stop unless you put extreme pressure when breaking. This is extremely dangerous and should be something Ford fixes for free! I had to pay $500 to get this part fixed! I was in fear for my life driving my car and this part is supposed to last the life of the car!
Was driving and went to stop for a stop light brake pedal went to floor and vehicle didn't come to a complete stop very close.to causing an accident.
When applying brake pedal it goes all the way to the floor and doesn’t want to stop.
I had to brake fast & hard because of another driver cutting in front of me & my brakes went all the way down to floor, no stopping! Thankfully I was able to pull off road to avoid hitting any other vehicle. I did some research & apparently there are over 300 complaints that have been reported (how many not reported ?). How many more of the same issue does it take to recall? Or does there have to be accidents involved before ford does something? I have had numerous fords, however; due to the extreme safety issue addressed by so many with (thank god just missed accidents) that DOES NOT SEEM TO CONCERN FORD AT ALL FOR OUR SAFETY to recall this BRAKE BOOSTER ISSUE. I will NEVER BUY another FORD unless they do something & if someone gets hurt before they do, I DEFINITELY WILL NEVER BUY A FORD AGAIN! SAFETY & CUSTOMER SERVICE is my purchase of choice.
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed and failed to stop the vehicle immediately. The vehicle was taken to an independent mechanic, who replaced the brake pedal bumper. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.
Brakes are feeling spongy and car use making a hissing sound when applying their brake and car doesn’t fully stop without slamming down on the brakes. Brakes have been changed and no leaks were detected. Was told most likely the brake booster.
The contact owns a 2011 Ford Edge. The contact stated that on various occasions while driving at various speeds, the brakes failed to respond while the brake pedal was depressed. The contact stated that the failure was recurring and that while driving at an undisclosed speed, he had to shift into neutral(N) to stop the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster needed to be replaced; however, the warranty had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact stated that the brakes was not operating as usual. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the braking system was replaced. The contact was advised to contact the manufacturer for the failure. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 190,000.
2000 Characters really not enought. Since June of 2022 Replaced brake booster twice Replaced HCU unit Twice Replaced Anti-lock unit once Second set of Rotors and Pads in 3000 miles At Ford again to replace HCU unit and Rotors and Pads again most likely This has all happened in 3100 miles
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