See attached document for complaint.
2012 Ford Edge brakes complaints
Page 2 of 10: complaints 11 to 40 of 273, newest first, as owners wrote them.
On July 31, 2019, I had the brake booster replaced at Midas due to a hissing noise and a loss of brake pressure, costing me $733.39. At that time, I checked for a Ford recall but found none for my VIN. I recently came across Ford Customer Satisfaction Program 13N02: Certain 2010-2014 Model Year Edge and MKX Vehicles Extended Warranty Coverage on Brake Booster. While I never was contacted by Ford about this issue for my 2012 Ford Edge, I feel it should be part of the program as it was clearly a safety issue at the time. Ford Customer Satisfaction Program 13N02 does show as an outstanding field service action for my VIN.
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard. The vehicle was taken to a dealer where a diagnostic was performed, and the contact was informed that the brake booster, hydraulic cylinder, and master cylinder needed to be replaced. The manufacturer was also notified of the failure, and a case was filed. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 124,000.
The ABS module failed which also impacted the traction control. The ABS module cannot be repaired because Ford cannot get the part needed due to the high volume of failure on this required safety feature. My car is unsafe to drive due to this system failure.
The contact owns a 2012 Ford Edge. The contact stated that while operating the vehicle, the ABS and traction control warning lights remained illuminated. The contact stated that while depressing the brake pedal, the brake pedal extended to the floorboard, and the vehicle failed to immediately stop, causing the braking distance to be extended. The vehicle was taken to an independent dealer and was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 230,000.
The brakes can’t been repair I totally lost brakes to may times
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard causing the braking distance to become extended. The vehicle was diagnosed by a certified mechanic who determined that the brake booster had failed and needed to be replaced. The braked booster was replaced. While driving approximately 10 MPH in the snow, the contact depressed the brake pedal, and the brake pedal went to the floorboard before the vehicle came to a stop. There was no warning lights illuminated. The vehicle was returned to the mechanic who diagnosed the vehicle and determined that the ABS module had failed. The vehicle had not been repaired. The contact became aware of Technical Service Bulletin: 13N02. The manufacturer was made aware of the failure and confirmed that the VIN was not covered under warranty, Service Bulletin, or recall. The manufacturer referred the contact to the federal safety agency Hotline to file a complaint. The failure mileage was 140,000.
The ABS light comes on, Increased braking distance, Brake pedal is very stiff, Fluid leaking from the master cylinder, and Engine stalls when braking.
Seen on the internet where there was a recall for a brake booster....checking to see if mine can be fixed or has it already been fixed.....
The contact owns a 2012 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle did not stop as intended. The contact stated that the brake pedal had to be depressed hard to stop the vehicle. In addition, the contact stated that the brake pedal made a squealing sound while depressed. The vehicle was taken to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed about Customer Satisfaction Program: 13N02; however, the contact was informed that the VIN was not included. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 124,500.
My 2012 Ford Edge has always had an issue with its brakes. I put new ones on and then the ABS system goes haywire and kicks in making the car feel like the brakes are constantly engaged. The car has also stopped in the middle of the road by it self with no warning. The brake pedal at times is squishy as well. I have it at a Ford dealership now to get it fixed I have to purchase a new ABS unit and modular. These parts are on indefinite back order per the dealership. I cannot be without a car for months on end but I dare not drive it because it is a safety hazard with unpredictable braking. My son drives this car and I do not want him involved in an accident related to this faulty brake system. Ford should recall this issue and correct it before someone dies in an accident. This dealership does not offer a loaner car like other car manufacturers do which is disgraceful when it is their product that is faulty and on back order. Since my son needs this car ASAP I may have to resort to buying the parts off of the internet.
Brake pedal goes to floor with minimal stopping power
I experienced spongy pedal that went to the floor, no brake light or abs light came on, no leaks. I was driving my wife's edge and hit the brakes to make a left hand turn. When I did the the brake pedal went straight to the floor! It showed some stopping power but not enough to actually stop the car without having a good amount of distance. I shut off the car, turned it back on and the brakes were fine. It happened again!
My brakes are going all the way to the floor just every once in a while, but wow, my vehicle is in park and running, my traction control light comes on the only way to get it off. Is to turn the ignition off and back on.
Wow, vehicle is in park and idling. My traction control light comes on then my brakes go all the way to the floor. It has done about six times so far.
The contact owns a 2012 Ford Edge. The contact stated while attempting to stop the vehicle, the brake pedal was extremely firm while depressed, and the vehicle failed to stop immediately, causing the braking distance to be extended. The vehicle was eventually taken to the local dealer who diagnosed that the brake booster and master cylinders were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 120,000.
break booster
The contact owns a 2012 Ford Edge. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to respond. Additionally, the contact engaged the electronic parking brake, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that he pumped the brake pedal until the vehicle responded. The contact drove to the residence. The vehicle was towed to the dealer, where it was diagnosed that the ABS hydraulic control unit had failed. The dealer determined that the brake booster, the brake master cylinder, and the ABS hydraulic control unit needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 229,000.
There was no warning stated in the dash, but I went to drive my car one day and the brakes were sunk to the floor. I drove it around carefully for a little bit and realized the brake pedal built pressure if it was constantly being pressed, however, it would lose the pressure instantly. I got the brakes bled and replaced a brake line since I had replaced both of the rear calipers prior (no issues there and no issues with brake pads or the brakes themselves). A few weeks went by and I lost the pressure again instantly. I called the mechanic to take a look and they replaced the brake booster and master cylinder and bled the brakes. The brake lines/hoses were fine with no leaks. I picked the vehicle up and the brake pedal is still soft and mushy with no pressure building. I am scared to drive it in case I accidentally hit someone and it is currently winter (snow & ice). I have new tires but I fear the brakes will give out on me soon. I don’t think these parts are up for inspection or whether the issue is with the abs module or the HCU, but it appears to be a common issue with 2012 ford edges and other years. The time frame for this is all within 10 weeks since I wasn’t driving my vehicle for about 4 weeks.
Brakes malfunction, the vehicle experienced an apparent loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle came to a complete stop. A technician serviced the car on three different occasions, replacing the brake booster and bleeding the hydraulic system on 9/11/2023. The problem persisted, taking car to technician for further analysis on three separate occasions, noticing a strange noise while pressing the brake pedal, described as a “wind blowing” noise. After more work, brake malfunction happened again on 1/3/2024.
The brakes extremely stiff while being depressed. While backing out of garage ended up in side lawn. I have to use an excessive amount of force to break normally and avoid a collision with another vehicle. A local service technician diagnosed the issue and determined the cause to be a faulty brake booster. The technician recommended replacing the brake booster. He noted that his internet search was flooded with complaints about this situation and he showed me where q Ford dealership had fixed the problem by replacing the brake booster under Customer Satisfaction Program 13N02. I tried calling Ford to see if they would replace the booster under this program and because and Ford told me the age of my car and mileage was outside scope of this program. Cost precludes me from fixing this. Disappointed in Ford. Will keep using excessive force to brake.
The contact owns a 2012 Ford Edge. The contact stated that while driving downhill and depressing the brake pedal, the brake pedal became very soft and extended to the floorboard. The vehicle was taken to the local mechanic who replaced the brake master cylinder, brake pads, and calipers; however, the failure reoccurred. The vehicle was taken back to the mechanic who serviced the brake lines and informed that the brake booster might also be faulty. The manufacturer was notified of the failure and informed the contact that the vehicle did not qualify for the manufacturer's warranty campaign to replace the brake booster. The local dealer was not contacted. The failure mileage was 143,000.
The contact owns a 2012 Ford Edge. The contact stated that while driving at approximately 50 MPH, the brakes became inoperable. The contact stated that the failure was due to the brake booster and master cylinder failure. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the federal safety agency Hotline for assistance. The failure mileage was approximately 160,000.
I am one of thousands of people who have had the power brake booster fail on their Ford Edge. Initially, my vehicle failed to stop at an intersection when another vehicle was running the red light, and I was nearly t-boned. The brake pedal was almost impossible to press in. I thought the issue was due to the icy conditions at the time and some problem with the ABS. This summer the real problem became apparent as the brakes have started squealing and hissing every time they are pressed, and the pressure required to come to a full stop varies from nearly none and jerking to an immediate stop to the point I am barely able to press the pedal hard enough to get it to stop at all. Sometimes both situations will occur during one stop, and the brake pedal will go from excessively resistant to dropping to the floor, at which point I will lose all stopping power momentarily while I let the pedal slowly hiss back into place and press it again. The first time that happened, I was trying to stop for a bike that started to cross without waiting for the crosswalk signal, and I nearly hit them. Ford’s site states I’m covered under the CSP for this part, but I am unable to find a dealer willing to provide the service as they believe the CSP only covers 10 years after the model year (my mileage is under the 150k limit). Whether or not that’s true, a CSP is insufficient in this scenario as a quick internet search shows power brake booster failure is very common in this model line and it is unequivocally a life and safety risk.
Intermittently when you hit a bump, the brake pedal goes to the floor and may stay that way for a couple of days and then it comes back. This is the second brake booster ford replaced, I see that brakes are a constant problem on these vehicles, this repair is costing me a $1000.00 the car only has 90000 miles on it. My wife is afraid to drive it anymore.
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal had extended to the floorboard causing the braking distances to become extended. The vehicle was taken to the local mechanic who diagnosed that the brake valve had become stuck. The vehicle was not yet repaired. The local dealer and manufacturer were not contacted regarding the failure. The failure mileage was 132,000.
The brakes on this vehicle have gradually become worse over time. Even with replacing the pads, rotors. They are spongy and the pedal drops almost to the floor. This causes a delay in braking.
The breaks loose and go down and the car can't stop
The contact owns a 2012 Ford Edge. The contact stated that while attempting to stop the vehicle, the brake pedal was depressed and extended to the floorboard. The vehicle failed to immediately stop, nearly causing a rear-end collision with another vehicle. The vehicle was taken back to an independent dealer who was unable to determine the cause of the failure. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal, with the check engine warning light and fuel filler inlet message illuminated. The cause of the failure was not yet determined. The manufacturer and the local dealers were notified but no assistance was offered. The failure mileage was 136,000.
Summer 2022 my brakes started giving out … when coming to a stop, the brake pad goes all of the way to the floor makes a sound similar to a pump or a hiss. It “corrected” itself after a few pumps on the brake peddle after about five minutes. It happened a second time so I took it back to the company who had replaced my brakes 2/3 yrs prior … they could not find anything wrong w/them. It happened again, I took car back to same place with same results. Later in the year it happened for a 4th time but did not correct itself as it had in the past, I drove home at 30mph for over 30 minutes leaving a lot of space between myself and cars in front. The car sat for about a month then my brother drove it and experienced the same problem. I had the car towed to a mechanic who could not replicate the problem therefore could not fix what he couldn’t find but he did bleed the brakes. I rented a car for a short while but when I did drive it again, the same problem occurred and corrected itself. I took it to a different mechanic who also could not replicate the problem, he tried 3 times. I have experienced the same problem at least three times this year, the last time being last week. My and any passengers safety is at risk daily; fortunately, most times I have been parking or on surface streets when this has happened. There have been no warning signs before the brakes give out. I plan on taking car to dealership this weekend.
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