Received notice of recall in dec 2017, called kendal ford in anchorage for scheduling of repair. The service department stated that they did not have the part needed and would call when it came in. October 2018, called kendall after receiving second notice. The service dept. Said they'd call when it came in. Kendall ford service dept. 866‑957‑4040. Third notice rcvd 7/12/2019. Called again and, teresa, stated they'd call when the part came in. Three years to get a part is outrageous. The ford dealer has demonstrated beyond any doubt that they don't care about recalls, unable to be truthful, and have no concern about anything but money.
2011 Ford Escape fuel system complaints
Page 2 of 11: complaints 11 to 40 of 284, newest first, as owners wrote them.
My car always shows a check engine light and the readings- shows that there is a leak, they have changed 4 times the purge valve. The light goes off for a few weeks and then come back again. It shows the same problem all the time. The light comes on while driving or park.
The gas tank is faulty. Suddenly, it will not hold gas. Gas began to pour out after I had filled the tank just a few minutes beforehand. I noticed the gas pouring out when the vehicle was stationary and parked in our garage. There has been no accident or external damage to the car to cause this issue. I read that some 2011 ford escapes were recalled for this very issue, but my VIN does not appear in the database and customer service advised that I fill out this form.
It's stalling in motion or suddenly surging forward when accelerating from a stop, posing a serious safety risk to vehicle occupants, other motorists and pedestrians. Intermittent vehicle stalls and surges as they enter traffic from a stopped position or while driving at highway speeds.
This vehicle had a recall regarding the fuel delivery module repaired in may 2019 (by chapman ford in horsham, pa), just before I bought the car in june. In late august 2019, the car was having difficulty starting. I brought it to my local ford dealership (fullerton ford in somerville, nj). They insisted chapman ford did a poor job with the recall repair (specifically connecting the fuel pump) and ford corporate authorized fullerton to fix chapman's poor work (free of charge for me). A few days ago, the vehicle failed to start even when jump started. The local ford dealerships (malouf ford in north brunswick, nj and fullerton ford) said they didn't have an opening to work on the car for 3 weeks. I wanted to take this vehicle to a ford dealership but I can't afford to be out of a vehicle for 3 weeks so I took the car to a private shop (quality auto center in franklin park, nj) . The private shop diagnostically proved the fuel pump no longer works. The private shop replaced the fuel pump and the vehicle now works again. This is indeed an older vehicle, but I think the timing is especially suspicious that the fuel pump fails shortly after it has been handled multiple times for recall repair. Furthermore, chapman ford was deemed by ford corporate to do a subpar recall repair. I called fullerton ford and ford corporate about potential liability but they didn't seem interested to entertain because I wasn't able to bring my car to the dealership for inspection.
When truck has a full or even half tank , always smell a loud gas smell coming from truck. Gas smell so loud can not have truck parked in garage due to fumes. Also with brakes, when forced to stop immediately the brakes make a weird sound and wont lock properly.
I have had issues with a check engine light that lights up all the time on the car. It will also say "check fuel fill inlet" when I pump gas. The code reads p0455 which means the engine computer recognizes a large leak in the evaporative emission control system (evap). The vehicle's evap system is sealed, it's main purpose is to prevent gasoline vapors in the fuel tank from escaping into the atmosphere. I am not sure if one of the recalls pertains to this, but this is an ongoing problem for me. So much so, that I have stopped driving the car in fear for my safety and my family.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The contact did not call the dealer. The manufacturer called the contact about the recall but was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The dealer (premier ford of bay ridge, 152 58th st, brooklyn, ny 11220, (347) 578-7900) indicated that they ordered the part for the repair months ago; however, they did not have any available certified technicians to perform the repair. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
Recall #16s41 performed on 12/14/2017. Since that time it has been returned to the dealer 8+ times for strong gasoline odor. Currently gasoline odor is inside of the car so strong we are afraid to drive car.
Experience surging and stumbling under throttle up
Tl* the contact owns a 2011 ford escape. The contact received a recall notification for the federal safety agency campaign number: 16v777000 (fuel system, gasoline) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (world ford pensacola, 6397 pensacola boulevard, pensacola, fl 32505) confirmed that parts were not available to perform the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). Beatrice ford lincoln (4115 north 6th street, beatrice, nebraska 68310, (402) 223-3547) was contacted and stated that the parts were unavailable. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Recall notice issued in november 2017 and persistent calls to dealer (every month) have not produced a reasonable estimate of when the parts required to complete this recall. The answer provided by dealer every month for the last 11 months the customer has called has been "the parts are backordered" and no estimate of when it will be complete is provided.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (phil long ford of motor city, 1212 motor city dr, colorado springs, co 80905, (719) 694-3487) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt
Very often as I'm driving the power steering will go out making it very dangerous to turn the wheel will just jerk away.. Also the fuel tank has always been an issue. Now I am unable to pump gas without gas leaking out. The wheels and tires always go flat I'm thinking something to do under truck
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (prostrollo all american auto mall, 1001 washington ave s, madison, sd 57042, (605) 256-9111) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Ford refuses to honor the safety recall 16s41, the federal safety agency recall 16v‑777 and repair my vehicle for over 2 1/2 years. (32 months to be exact) I am enclosing the recall letters ford sent me. I have included my case # with ford attempting to expedite the repairs from jan. Of this year.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gibbons ford (704 martin f. Gibbons blvd, dickson city, pa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mcdonald ford (6790 midland rd, freeland, mi) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (courtesy ford, 3921 w river dr., davenport, ia 52802, (563) 326-4011) stated that the part was not available for the recall remedy and did not know when it would arrive. The manufacturer was not notified. The VIN was not available. The contact had not experienced a failure.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to remedy the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (richmond ford lincoln, 4600 w broad st., richmond, va 23230, (804) 358-5521) was contacted and confirmed that the remedy was not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received a recall notification for the federal safety agency campaign number: 16v777000 (fuel system, gasoline) and stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer (donley ford, 1456 coshocton avenue, mount vernon, ohio 43050) was contacted and confirmed that parts were not available to perform the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received a recall notification for the federal safety agency campaign number: 16v777000 (fuel system, gasoline) and stated that the manufacturer exceeded a reasonable amount of time to perform the repairs. The dealer (bozard ford, 540 outlet mall boulevard, saint augustine, florida 32084) confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system). The dealer (bill pierre ford, 11525 lake city way ne, seattle, wa 98125) stated that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
2011 ford escape. Consumer writes in regards to fuel delivery module safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
2011 ford escape. Consumer writes in regards to fuel problems. *ld the consumer stated the parts were not available to complete recall repair.
Tl* the contact owns a 2011 ford escape. The contact stated that the federal safety agency campaign number: 16v777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in december of 2017. The contact spoke with ourisman ford & lincoln (6129 richmond highway, alexandria va, 22303, (703) 660-9000) several times concerning part availability. The dealer stated that parts were unavailable for the repair. The dealer informed the contact to call back in two weeks. The contact called back in two weeks and was informed that parts were still unavailable. The manufacturer was contacted and provided a case number. The manufacturer informed the contact that the situation concerning part availability was escalated. The contact had not experienced a failure. Parts distribution disconnect. *tt
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kenny ross ford (104 black hill rd, irwin, pa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact stated that the check engine indicator illuminated. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (woodrum ford lincoln, 3100 e jackson st, macomb, il 61455, (309) 833-2111) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: cas-14730966. No further assistance was provided. The failure mileage was approximately 62,000. Parts distribution disconnect. *tt
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