Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The joe cooper ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
2011 Ford Escape fuel system complaints
Page 5 of 11: complaints 101 to 130 of 284, newest first, as owners wrote them.
Defective throttle body. Car died repeatedly when trying to drive. Had to have car towed. Ford refuses to reimburse me for towing and I think they should do so.
My escape has ford recall #16s41 on it. I began to smell a strong gasoline smell around my car. I took it into my local dealership for repairs and it was diagnosed with the recall issue. Even though this recall has been in place since nov/dec of 2016 there is still no part to repair it 8 months later. The dealership said they were going to replace it with a part that has the same defect/recall. I do not feel comfortable with this. There is an increased risk of fire due to fuel leak. This time I could smell gas. Will I next time? What if the car had been parked in the garage where fumes could build up and something sparked and our whole house exploded. I cannot continue to put myself, my children and friends and family (including other children) in my car when I do not feel that it is safe and ford cannot certify that it is safe. They do not have a date for when the replacement part will be available and they refuse to give me a rental or loaner vehicle. They are reporting that there have been no injuries or fatalities to date due to this recall. Are they waiting for that to happen before they protect consumers? Are there not limits to the amount of time they have to remedy and dangerous safety recall? I also find it interesting that this recall went into effect in december of 2016 which is pretty much the exact time that all of those vehicles 5 year warranties would be expired. Coincidence?
I was in the process of turnig off our street and driving a short distane up our driveway to park outside our garage when my vehicle lunged forward into the garage doing considerable damage to the contents and structure. I then backed the vehicle out of the garage to avoid further damage.since I had the distinct impression that the engine was overpowerinhg the brakes I decided to turn the ignition switch off to stop the vehicle. It was then I determined that tongue of the boat trailer had severed the filter on the vehicle engine spurting the contents of the oil sump on the driveway and the trailer was impaled in the grill of the vehicle. It was also observed that the trailer had propelled the high pressure washer stored alongside it when the trailer was pulled from the garage by the vehicle.07
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The lugoff ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Manufacturer recall number16s41 the federal safety agency recall number16v777 summary on certain vehicles, the fuel delivery module (fdm) may develop a crack in the vertical portion of the fuel supply port that could result in a fuel leak. Safety risk a fuel leak in the presence of an ignition source may increase the risk of a fire. Manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, recall status recall incomplete, remedy not yet available have not been notified by manufacture. Dealership has not been contacted. Consumer concern: vehicle fire.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact had not experienced a failure. (VIN tool confirms parts not available. Parts distribution disconnect).
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: koons ford, security blvd, batimore, maryland, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 08/29/17*lj *cn the consumer stated the vehicle was traded in.
Tl* the contact owns a 2011 ford escape. The contact stated that the vehicle was included in the federal safety agency campaign number: 16v777000 (fuel system); however, the remedy part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The dealer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Since I purchased my vehicle (original owner) in february, 2005 I would smell gas fumes when I filled my tank with fuel. Started not filling tank all the way to avoid fuel odor in my vehicle. Received safety recall notice 6s41/the federal safety agency recall 16v‑777 in december, 2016 for fuel delivery module. Contacted autonation ford dealership in frisco, tx and was told part was not available. Contacted them again in april and then june, 2017. Was told, "part not available". I explained I smell a fuel odor in my vehicle & the recall letter from ford states if your car exhibits symptoms of fuel odor then immediately contact dealership for a service appointment for diagnosis and repair relating to this safety recall. Was told, "part not available". Nothing dealership can do. I contacted ford customer relations (866) 436-7332 on 6/16/17 and was given case # 12533821 by ralph. Once again contacted autonation in frisco & was told they do not have the part, therefore, nothing can be done. Called ford customer relations again and then jennifer said, "nothing can be done at this time". Fuel odor is still there if I fill up my fuel tank. Very concernedi have a leak but have not noticed anything under my car on ground.
Tl* the contact owns a 2011 ford escape. The contact stated that the vehicle emitted a fuel odor. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The bell ford dealer confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 45,000. Vin tool confirms parts not available.
Tl* the contact owns a 2011 ford escape. The contact received a recall notification for the federal safety agency campaign number: 17v777000 (fuel/ propulsion system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer, southbay ford/lincoln in hawthorne, california, confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The koons dealer (1051 east broad street falls church, va 22044) confirmed that the part was not yet available. The manufacturer was notified of the issue and informed the contact to call the dealer. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The part to do the recall repair was unavailable. The local dealer informed the contact that the parts would be available in november of 2017. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Losing power and RPM intermittantly, check engine light comes on, but resets after engine is shut off - throttle body issue, but the VIN is not under the current recall
Tl* the contact owns a 2011 ford escape. The contact's daughter observed that the vehicle was on fire. A police and a fire report were filed. The contact's husband extinguished the fire with a fire extinguisher before the fire department arrived. There were no injuries. The vehicle was included in the federal safety agency campaign number: 16v777000 (fuel/propulsion system); however, the remedy was not available. The manufacturer was made aware of the failure. The vehicle was not destroyed. The failure mileage was 65,000.
The car was in garage for 2 days, I drove it app. 9 miles to the store and back only. The smell of gas was strong later that night in the garage. It appears the gas tank is leaking... Possible with the fdm. I did not receive letter for recall 16v777000, but sounds the same. Will see what the jax, fl dealer says.
Tl* the contact owns a 2011 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Safety recall notice 16s41 / the federal safety agency recall 16v‑777. Received a recall notice 3 months ago (faulty fuel delivery module in the fuel supply port that may develop a crack/leak) and notice that fmc is working on a remedy to fix the problem. Have yet to receive follow up notification to have repair parts installed. Told by ford dealership that there is no remedy yet by fmc. Although my vehicle does not appear to show signs of fuel leakage at this point, I remain concerned that a leak may occur and go undetected before a potential tragedy occurs.
Tl* the contact owns a 2011 ford escape. While parked, there was a strong fuel odor coming from the vehicle and fuel was leaking from the rear of the vehicle. The vehicle was taken to a dealer the technician stated that they cleaned the vapor valve, but the odor was still present. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system,gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 82,000. Vin tool confirms parts not available. Updated 04/28/17*lj the consumer stated the vehicle was traded in. Updated 11/1/2017
I was driving approximately 70 MPH on an interstate, and my car suddenly lost any ability to accelerate. We managed to maneuver to the shoulder, stop the car, restart it and everything seemed fine. This had happened 1+ years previously, and we discovered ford had issued an extended warranty on the throttle body. We took it to the dealer, the throttle body was found to be faulty, and it was replaced under that warranty. However, now it has happened again, only this time I paid to have the same throttle body replaced as it is no longer covered under a warranty. I am worried that this will keep happening, ie. Randomly I will no longer have the ability to accelerate the vehicle while driving at a high speed and potential in high traffic. Its terrifying to lose that kind of control. I believe a previous investigation had been opened for this issue, thus the extended warranty program. But clearly ford has not addressed this issue if it can continue to happen.
Tl* the contact owns a 2011 ford escape. The contact stated that there was an odor of fuel in the vehicle. In addition, the contact stated that the vehicle also had a puddle of fuel under the fuel tank. In the contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000. The manufacturer was made aware of the failure. The contact was advised that the vehicle was not safe to be operated and it would need an immediate interim repair. The technician also informed the contact that the interim repair would be at the cost to the contact. The vehicle was not repaired. Vin tool confirms remedy not yet available.
I was driving to my bank which is an hour away. As I drove up a steep mountain at the top the truck just shut off and I coasted to the side of hwy. After I stop tried starting 4 times and nothing happen. Set for 10mins then tried again truck started I made it back home without stalling.I took my in truck to be looked at diagnostic fuel throttle. Every day since im stalling 1or 2 a day trucks should be made to endure parts should be.more durable its always about cutting corners.making more money off of customer.can we just the land of the free and a home of honest amd integrity.I must work if dont have reliable trasnportation its difficult where I live. Please do something about all these defected trucks we trust ford but I have lost trust in their ablity to make great lasting trucks.I will never buy another ford again this my last one from ford.thank you.
As I was driving home in town, the engine service soon light comes on. Code has to do with the emissions/fuel valve. The vehicle drives just fine, but concerned about inspection and if this is under a recall that is not for my vehicle. Also, when driving, starting and stopping the car seems to 'jump' at times and no known cause and hesitates in shifting. Please advise on what to do. Thank you. A very concerned driver.
Bought 2011 ford escape xlt used 5-27-2016 (private sale, chicago il). Upon purchase, serviced at milwaukee area ford dealership, found front control arms & bushings torn/loose. Next, front sway bars, outer tie rod ends, brakes and rotors needed replacement. In oct. 2016 engine/transmission major issues: leaking oil and trans fluid -no oil lamp or check engine light- car would run out of oil, pulled over added more. Trans slipping during accel/weak accel. Hard shifting w/high rpms. Rough idle. Ticking noise under hood when brakes applied. 12-6-2016 ford dealership replaced gaskets & seals in engine & transmission- $2,000 repair. Upon driving car, issues continue, new issues present: trans slipping worse/bucking, car not accelerating when gas pedal depressed, car stalling in traffic, car lurching forward, car losing gasoline/smelling of gasoline. Broke down 12-8-2016 in parking lot due to fuel leak. Contacted aaa roadside assistance, returned to dealership, turned away. Fire dept cleared car for towing, fire hazard. Researched VIN, found recall for fuel delivery modulator flange, and field service action for electronic throttle body. Contacted ford customer support, verified recall for my VIN. Advised to not operate vehicle. Area ford dealerships refused to diagnose w/o charging. A service manager at a mazda dealership diagnosed additional undisclosed repairs: A/C line ruptured, front driver's side sway bar snapped and control arm bushing separated; ford mechanic had also left bolts & hoses loose/unclamped in engine. Steering and rear suspension deteriorating. Returned to dealership once more- turned away. Missed 1 month of work (driving is job). No rental provided, unwilling to reimburse. Filed dealer complaint. Filing consumer protection & disclosure lawsuit. Seeking class action lawsuit against ford motor company. Car is dangerous, I refuse to operate it.
Tl* the contact owns a 2011 ford escape. Without warning, the eps failed and the steering wheel became extremely tight. The contact had to cautiously park the vehicle due to the failure. The dealer was notified. The manufacturer stated that the vehicle was excluded from the federal safety agency campaign number: 14v284000 (steering). The contact was uncertain of when the vehicle would be diagnosed and repaired. In addition, the contact was included in the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The interim notice indicated that parts were not available. The approximate failure mileage was 106,000. Vin tool confirms parts not available.
Tl* the contact owns a 2011 ford escape. While in park and also while driving, strong fuel fumes emitting from inside and outside the vehicle. The vehicle was taken to a dealer where it was diagnosed that the fuel delivery module flange needed to be replaced per the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage was 92,000.
Gas smell inside car. On third or fourth day of recurring smell, took to service. Service tech had difficulty finding leak, as their was no visible drips to the ground. Returned to driving while the gas smell became stronger. Returned to service, this time he found the source to be the fuel pump. The problem was actually the elbow plastic neck leading into the fuel pump was spewing gas from an invisible hairline crack. The leak stops when the car is turned off. The location of the fuel pump is under the rear seat - causing a thick smell of gas and extreme danger of explosion. I have never had repair work on that part. This apparently is due to manufacture flaw in materials. I am a new widow and looking at a $650 replacement fuel pump. I considered dealing with epoxy but am afraid this will cause further damage and risk.
2011 ford escape. Consumer writes in regards to vehicle power failure while driving. Consumer states vehicle had a defective fuel pump driver module and seeks reimbursement for repairs.
The throttle body went out on the freeway w/ o warning. I found out ford has known about this for years and has not done anyything about it , in motion
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