Was driving on highway approximately 65 MPH when the engine fault came on and lost power. Pulled to side of road and began to see smoke from engine. First thought was overheating or similar. Within minutes noticed flames from under hood near windshield. Got out of car and within less than 5 minutes car was fully engulfed in flames. This was an obvious engine issue and not a maintainance issue. This was a fleet vehicle properly maintained until I purchased it from that employer 1 year prior.
2014 Ford Escape engine complaints
Page 28 of 31: complaints 791 to 820 of 887, newest first, as owners wrote them.
Mar 27,2017 manufacturer recall number: 17s09 the federal safety agency recall number: 17s09 recall status: recall incomplete, remedy not yet available this critical safety issue seems to be taking a long time time to find and implement a solution. I have to keep adding coolant at least once a week since 08/26/2015. No water in the oil during recommended oil changes. I would like to be driving a safe vehicle not one that could possibly kill me. Is this something that could be covered under the lemon law in the state of texas? I would be happy to swap it for a different vehicle that didn't have this issue. If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the federal safety agency vehicle safety hotline at: 1‑888‑327‑4236 or tty: 1‑800‑424‑9153 or file an online complaint with the federal safety agency. This is why I am filing this complaint as I feel ford should have a solution ready to implement. But I have as yet not been contacted.
Driving my 2014 escape to work I was on a 35 MPH street, an alert warning came on telling me the engine was hot and to safely stop vehicle. My temperature gauge needle was at the hot. I pulled over and it slowly went back down enough where I got to my destination a mile away. When checked, my coolant overflow was completely empty. I had someone take me to purchase the correct coolant and replaced it before starting the vehicle. When I returned home and checked the level, the coolant was again low. The engine was extremely hot to the touch, including the handle to latch open the hood. I remembered a recall on my vehicle, 17s09/ the federal safety agency recall 17v‑209, and was waiting for the second recall letter when the parts were going to be available for repairs. It stated if the vehicle leaked coolant or became hot, it could cause possible oil leak and crack in the cylinder head, and even fire! I called bruce titus ford in port orchard washington and the service guy told me not to drive it and it was towed to the service department. They did tests and found that that alert message of vehicle getting hot, etc showed but they did a pressure test and so on and could not see where the coolant was going. They told me there were still no parts available for the, (enhancement to the coolant problem), not the fix! Apparently the recall says the enhancement part is a sensor which tells me the coolant is getting low. So without it being fixed, I was told to come get the vehicle and keep refilling as needed! I was told they could replace the coolant overflow bottle but it was not only on back order, but would cost me $400! Coolant is leaking at work and in driveways and a hazard to mine and others pets! I've spent $40 on coolant so far and cant keep doing this! I should not have to. Only 52,000 miles, my only transportation, and I'm still paying out $458 payments and insurance!
10/7/17 approx 6:30 pm while entering on ramp onto frway at approx 35 MPH, driving dist of less than 1/2 to 3/4 mile from last parked stop, indicator dash memo of "engine temp high pull over safely", no indication on engine temperature gauge as it registered below mid mark. Pullled over on frway into closed lanes, turned off engine. Turned on again to advance 10 ft out of way of onramp vehicles, temp gauge indicated "h", turned off engine. Called for tow, tech could not start eng, battery dead. Towed home (less than 2-4 miles), engine off with ticking sound that could be heard across grill. Today, 10/8/17 this am checked coolant and empty. No indication of eng running "hot" or no fluid low indicator light/warning. There was never any warning lights, etc time driving from 9/27/17 thru 10/7/17.. *on 9/27/17 I had routine oil change, fluids checks w/receipt of dealer performing all work and checks prior to a trip of approx 346 mi ea way, traveled approx 20 additional mi from 10/3/17-10/7/17 and there was no indication overhting of engine and I had to expect coolant was full, not low as it was serviced approx 9 days prior. *on 9/27/17 I also specifically asked service rep and tech if fluids were checked both stated yes,okay, also indicated on service receipt.they perform a complete check of fluids, hoses, etc. To know if ford escapes, 2014 or others, have had complaints regarding overheating w/o warnings and/or if there is a possibility of this ford engine having a record of these problems and complaints w/dealer who does all routine maint on my vehicle and any complaints r/t bell ford, phx serdept regarding same issue? Read fordescape.org there has been a recall for engines catch fire due to overhting/coolant, #17s09 is it valid? I will be arranging towing from my home to dealership my vehicle&performed last maint&oil change on 9 /27/17: bell ford, phxaz 85023
Tl* the contact owns a 2014 ford escape. While driving unknown speeds, the vehicle overheated and stalled without warning. The vehicle was taken to bommarito ford (675 dunn rd, hazelwood, mo 63042) where it was diagnosed that the pressure test passed and the vehicle was functioning properly. The vehicle was not repaired. The manufacturer opened case number: 13094886, but did not offer any further assistance. The VIN was unknown. The failure mileage was 138,000. *ln consumer thinks the sensor for coolant system went out gwing false readings so the coolant fan did not come on. Updated 7/25/18
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 17v209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tasca ford (1300 pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 12/13/2017 *ln consumer stated she was advised parts not available until end of year 2017 updated 7/24/18*jb
Recall 17s09 for engine cylinder head, potentially leading to cracks and resulting in oil leaks. Dealership cypress coast ford in seaside ca continues to claim they do not have the parts to resolve the recall. I consider this to be a huge safety hazard and since I drive my car everyday I am at risk because the dealership hasn't resolved the recall/ defect.
I am aware of a recall for my car which can result in an engine fire due to a cracked head. When I check for a resolution all I see is that ford has a plan to correct.. But there has been no action taken to implement the repair.. When do they have to start acting on the recall?
Vehicle commonly overheats, loss of coolant. Overheating occurs when traveling uphill at greater than 40 MPH with air conditioning on, or in any gear when engine speed is held above 3500 RPM and air conditioning is on. Coolant loss occurs at about 20 oz per 1000 miles driven
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 17v209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called spangler motors (located at 5620 pa-405, milton, pa 17847 (570) 742-8725) and was informed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect.
Vehicle has stalled while in motion on numerous occasions, this has been happening for over a year. If the engine is turned off and then turned back on, it will sometimes run just fine, other times it will drive for 5-10 minutes and then do the same thing. If it sits for a period of time, it will then drive fine. The check engine light will or will not come on when it does this. I have had it in several times to have this checked and it is currently in the shop having the throttle body replaced to the tune of almost $900. All of these incidences happened while driving on a city street. Prior to the car acting up, the car had been in park idling for about 5 minutes. The date listed below is the most recent date this occurred.
I was driving on a highway when an alert appeared on my dashboard: "engine error 1"--- and, I noticed my battery light was on. Immediately, the vehicle slowed, but I was able to eek to an exit and stop on the side of the frontage road. I turned off the vehicle. As I called for a tow truck, I noticed smoke slowly wafting from beneath the hood, near the windshield...and then I spotted an orange flame. I quickly exited the vehicle and called 911. After the firemen stopped the fire, I saw the front of the vehicle, on the driver's side, had melted away.
I bought the vehicle brand new in july 2013. It was one of the first 2014 escape models made. After a year of owning it (2014), I turned the vehicle on one morning and I received an error message stating "engine fault - service now". I proceeded to turn the car off, then back on, and the message was gone. When I took it in to the dealer for an oil change, I mentioned what happened and they said they couldn't do anything unless the message was still on there. Over the next couple of years (2015-2016), I would get the message randomly, but it would go away after I restarted the vehicle. The driving seemed to be the same, so it didn't cause too much concern. In the last few months (2017), I have noticed the message returning "engine fault - service now." when I took the car in for a recall, I mentioned the error again and they were able to determine what it was - they needed to replace the wire splice. What concerns me is that other ford escapes have been recalled with this problem, and I've been driving around with a safety issue since I purchased it in 2013.
Ford motor company announced a recall regarding leaking coolant, resultant cracked cylinder heads, and resultant underhood/vehicle fires, on march 27, 2017. The manufacturer's and the federal safety agency's recall number is 17s09. This is a critical safety issue, as vehicle fire's are likely to result in injury and or death. As of august 16, 2017, ford has not made available any remedy whatsoever for this issue; ford has failed to timely correct the problem. Moreover, ford's proposed remedy, which again is not available 5 months after its identifying the issue, is a coolant level sensor, which does not address at all the underlying issue of leaking coolant, and thus does nothing to prevent the resultant vehicle/underhood fires.
Tl* the contact owns a 2014 ford escape. While driving various speeds, the engine overheated. The contact stopped the vehicle and added coolant and oil. The contact also noticed smoke coming from the tailpipe of the vehicle. Autonation ford torrance in torrance, california was made aware of the failure and stated that they would inspect the vehicle for the source of the failure. The manufacturer was not made aware of the issue. The contact received the federal safety agency campaign number: 17s09000 (engine). The failure mileage was approximately 112,000.
Tl* the contact owns a 2014 ford escape. After starting the vehicle, a high temperature warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the coolant in the vehicle was leaking. The independent mechanic added coolant and the light turned off. While driving home, the contact noticed low coolant level in the vehicle. The contact spoke with premier ford (2120 us-45, columbus, ms 39705) who stated that the VIN was not included in the federal safety agency campaign number: 17v209000 (engine and engine cooling), and the contact would need to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included; however, they would make a note of the incident and inform the federal safety agency. The approximate failure mileage was 50,100.
My 2014 ford escape has a coolant leak. It has overheated at least 3 time without warning while driving on the highway. As a result my vehicle has sustained engine damage. There is a recall associated with the coolant system. I think ford should replace/ repair the engine at no charge. They don't agree.
Vehicle suddenly hesitates and stalls while driving it creating a serious safety issue.
My ford escape has been having overheating issues for months. When taken to the dealer they claimed to have fixed it only to have made it worse as the car completely shuts down due to overheating. There is a recall regarding this exact issue and their repair is a sensor to warn of low coolant. That's ridiculous!!! The problem lies with the coolant leaking. Where is the actual fix for that??? A warning light doesn't fix the manufacturing issue of leaking coolant. A 3 year old car shouldn't have leaking problems!!! While in motion, the overheating sensors turn on and the car shuts off making for a very dangerous situation. Ford pretended they had no idea about an overheating issue and charged me $800 to fix it and yet, it actually fixed nothing!!! Still overheating, and I'm still out $800 and no resolution in sight.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (frontier ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the vehicle was also included in a manufacturer campaign for the "sync with my ford, my lincoln" touch campaign, which covered accessory protocol interface module apim. The contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. When the contact started the vehicle, the engine fault indicator illuminated. The contact turned off and restarted the engine and the vehicle returned to normal. The vehicle was taken to the dealer (tasca automotive group located at 1300 pontiac ave, cranston, ri 02920; (800) 788-2114) where it was diagnosed that the boost and mat sensor needed to be replaced. In addition, the engine splices also needed to be serviced. The vehicle was repaired. A month later, on july 6, 2017 while driving 25 MPH, the engine fault indicator illuminated. The contact turned off and restarted the engine and the vehicle returned to normal. The vehicle was taken to the dealer again where it was diagnosed that the engine splices needed to be serviced. The vehicle was repaired. The manufacturer was contacted at 800‑241‑3673 and stated that the contact needed to call the federal safety agency. The approximate failure mileage was 34,243.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 17s090000 (engine and engine cooling); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle overheated on different occasions. The contact took the vehicle to the lithia ford dealer where it was diagnosed that the coolant tank and the sensor needed to be replaced. The coolant tank was replaced; however, the recall repair was not completed. The manufacturer informed the contact that the remedy would not be available and they were not able to provide loaner vehicles due to the federal safety agency not authorizing them to do so. The approximate failure mileage was 25,000. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. While driving various speeds or attempting to accelerate, the vehicle jerked without warning and felt like it would stall. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The contact received a recall notification for the federal safety agency campaign number: 17v209000 (engine and engine cooling); however, the remedy part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The approximate failure mileage was 60,000. Vin tools confirms parts not available.
On each cold start, in park, heavy puff of blue smoke emits from exhaust. Vehicle has 66,000 miles on it and has been regularly and professionally maintained. Dealer service adviser states internal oil leak onto engine head, likely requiring engine replacement. I would like the federal safety agency to investigate to expand models within current campaign number 17v209000 and/or research additional issue with leaks in certain ford engines. I have not received notice from ford motor company that my vehicle was included in campaign number 17v209000, and a VIN search on the federal safety agency site confirmed that the vehicle was not subject to such recall; however, I believe it is likely that my vehicle is in the same danger as those listed in the above-referenced the federal safety agency recall either for the reasons stated in the recall or additional reasons. Thank you.
I have an id# 10971972 that I got when I called the federal safety agency back in april, also filled out a form & returned to washington office in june that was mailed to me back in may - too much to explain here, I will attach a word doc with detailed issue info
While my daughter was driving the car less than 10 minutes from home after just starting up for the morning in june 27, 2017 under hood started to smoke, caught on fire, an explosion sound and car burned up . Car had to be put out by fire department. Total loss per insurance company . This car has a engine fire recall and I was told recall work was done prior to sale of the car to me by ford dealer in may 2017. However I now find out that the actual recall part is still not available from ford and that only an inspection was done prior to sale. Not an actual repair. The recall had to do with engine fires ! Maybe all these cars need to be of the road.
While pulling out into traffic on july 3, 2017, moving at 30 MPH, the engine suddenly lost all power and the transmission downshifted causing the car to quickly decelerate nearly causing a rear end collision. The engine warning light indicated an engine fault requiring immediate service. The engine continued running but with hardly any acceleration then loss of power and bucking. I pulled to shoulder and was able to limp home about a mile with engine running erratically all the way. Called aaa and had vehicle towed to hammonasset ford in madison ct for service on july 4 2017. Awaiting response from them at this time.
Tl* the contact owned a 2014 ford escape. While driving approximately 55 MPH, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in the federal safety agency campaign number: 17v209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available. *ln
"takata recall"......I stopped by 7-11 atm to get some money and other items...upon returning to my vehicle I noticed it would not start. The dashboard said it was in reverse even though it was in park mode. I spend approximately 3.5 hours on the phone with the ford motor company trying to get some real help. After no success, I went thru three different customer service reps who were not knowledgeable on how to handle a vehicle that was disabled, stuck in reverse and would not start. I ended up calling aaa and had it towed to my own mechanic because I called three ford dealership stated that it would be at least 2-3 weeks before someone could check out my vehicle. In addition, they were not cooperative in helping me get a rental car either and stated they would not cover the cost of renting a car. My own mechanic who has serviced all my vehicles and there has never been an issue... Advised me that the brake cable or something to that effect was broken. I just don't understand how that is possible since I just purchased the vehicle 10/2016. This is the second time in 9 months I've had issues with ford and their faulty products. April 2017 ford motors settled with me over my 2013 ford focus which was in an out of the shop since march 2015. I've had to go thru numerous agencies to get any real help. I've spoken with my mechanic today and was given an approx estimate of $700 to repair and my car won't be available until next week. In addition, it's costing $170 to rent a car to get back and forth to school and work until monday. I am looking for ford to reimburse me for my expenses and cost to repair my vehicle. Or the other alternative is to buy back the vehicle. I will never purchase another vehicle from ford again.
Tl* the contact's husband owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 17v209000 (engine and engine cooling). The part for the remedy was unavailable. While the contact's husband was at a stop, the contact noticed that coolant leaked onto the ground. Upon inspection, the contact noticed that radiator fluid was leaking and the reservoir coolant cap was cracked. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000. Updated 08/24/17*lj
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