Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 16v643000 (latches/ locks/linkages) and 17v209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17*lj
2014 Ford Escape engine complaints
Page 29 of 31: complaints 821 to 850 of 887, newest first, as owners wrote them.
February 2017, vehicle in motion, 50 MPH & suddenly alarm/engine light & temp gauge went crazy, vehicle stalls out from overheating in left lane of 2 ln hwy. Able to cruise to shoulder. Knew it was an issue w/ radiator or coolant from the smell & warning on dash. In close proximity of store where friend works so waited 45 min to cool& vehicle did start. Able to nurse it over to the parking lot that was 5min away, eng light stayed on. Time of incident was 8:00 pm viewing engine under better light,coolant was critically low.purchased coolant from store where refilled reservoir, waited until he was off work, 9:20 pm, so can follow me home in case I need more assistance. Arrive at my home without incident, engine light on. In following days, I monitor coolant for 2 weeks& figure its an isolated incident. Engine lt remains on for 7 days. After 3wks, need to top off coolant as it drops under fill line. I purchased this vehicle @19kmi & time of incident had 35k miles. Feeling it is a bit unusual to have these issues at such low mileage but im no expert,figured something that needs to be monitored reg as the temp gauge reads normal/no engine/warning light has been on since. I received in april-safety recall17s09/17v‑209. I read that repair not available until late 2017& I will be notified by ford when to sched.service appt for cooling sys.upgrade. Have not rcvd any further notice & have had to top off the coolant once again.letter states to "maintain proper coolant level to reduce risk of overheating that can lead to a fire" am I reducing risk only? Not eliminating this risk? Idid some research, leading me to this complaint. I'm financing this vehicle for $380/mth & very unhappy with this situation & am not sure of my options if there is no resolution yet. I do not want to break down in traffic again if there is a risk of repeating the initial incident, or worse.
My car is having same exact issues as reported in recall #14s17 yet my VIN is not included. My vehicle is currently still in garage, going on 2 weeks now, and they just told me 6 our of 7 parts are covered under my warranty yet 1 part, the wiring assembly ec sensor is not and will be $800 to fix. My vehicle literally would stall while driving and had severe hesitation after I turned it off and back on. How can my vehicle in the same year be experiencing same issues as the recall but not be included in the recall because of my VIN # and now I'm responsible for the $800? We were headed to little washington, pa and the whole ride up was a hesitation every once in a while while driving down the road. Then at one point the car just stalled while driving. Turned off and back on and at a red light intersection, hit the gas to go and would not move. Turned off and back on and took awhile for the car to go but thankfully we made it home and immediately called ford and made appt at closest dealer to take it to. 2 weeks later and it is still there. The just called 3 days ago to tell be about the parts and not covered. I then called ford back and left my cell phone # to contact me back since I was in the office this week and they called and left a message on home phone explaining that part was not covered under warranty. I am not pleased at all with the dealer first off that took so long and lack of communication or ford for just saying oh well suck it up and pay it. I searched internet and saw this recall that matched my car's experiences to a "t".
Tl* the contact owns a 2014 ford escape. The contact stated that the vehicle experienced a coolant leak. The contact received notification of the federal safety agency campaign number: 17v209000(engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy until october. The manufacturer was not made aware of the issue and was not able to confirm when the parts would be available. The failure mileage was approximately 30,600. Vin tool confirms parts not available.
"takata recall" even though I no longer have the car, had them repossessed it. I made very clear when buying I wanted a car I would have no problems with. I hah just filled my tank with gas on my way to see my pain med doctor 80 miles away fuel system quit, at station, this is an in closed system not supposed to go out because my car was still in shop I missed another appointment with this dr. Which resulted in me being put into withdrawals from medication, had I driven there any system had gone out I would have lost control on highway 287 towards wichita falls tx which is extremely heavy traffic. Two times my life was placed in danger because of a recall I was not informed of. Now ford what's me to pay for what they didn't get from auction I'm not paying for a car that nearly got me killed twice and I don't think they should put this against my credit. I'm considering suing as they cost me my doctor, through me into withdrawals which at the time was life threatening because of health, and possibly losing control on highway at 70 miles which could have cost me my life, now there is another recall about engine fires. Stationary failure with far reaching consequences.
Roughly four weeks ago, I received an alert that my car was overheating when I was parked. I took my car in to ford and they told me that I need a new reserve bottle and charged me nearly $300. At this point, they inspected my coolant system and topped off my coolant which was low. Two weeks later, I was getting on the freeway and I received a severe warning for over heating. My car started shaking and an alarm was going off. I pulled off the freeway to observe that my coolant bottle was completely empty. I had my car in the shop for nearly a week before they discovered now that I need a new coolant bypass valve. I believe that ford needs to expand their recall (17s09) to include the actual issue of what is causing the localized overheating, which is a lack of coolant flowing through the engine leading to a crack in the cylinder head. I have to spend nearly $900 to fix this part on a car built in 2014. Ford's solution to fixing the possible cracked cylinder head is not to address the issue of why the coolant is leaking, but to install a sensor to then make owners have to constantly check their coolant system. This is not a fair solution to their problem. I do not believe it is right to make owners have to pay for the faulty coolant system. This is unsafe. Most average consumers are not mechanics and we should not be saddled with having to constantly monitor our coolant levels because ford developed a faulty coolant system that could lead to cylinder cracks that cause engine fires. I have spoken to ford consumer relations and they were no help at all. They could not even explain to me what items they would reimburse for in regard to this recall. Even though the recall letter states they will reimburse for previously paid for coolant leak or overheating repair, they refuse to assist me or reimburse me for my coolant and overheating repair. This is not fair.
Tl* the contact owns a 2014 ford escape. While driving various speeds, the vehicle would not accelerate above 5 MPH and the rpms malfunctioned by increasing and decreasing rapidly. The contact stated that heavy whitish, blue smoke emitted from the exhaust. The contact stated that the vehicle overheated on four occasions. In addition, the contact stated that there was a recall initiated per the federal safety agency campaign number: 17v209000 (engine and engine cooling) for the exact same failure, but the VIN was not included. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 54,000.
Tl* the contact owned a 2014 ford escape. While driving 55 MPH, the vehicle lost power and the steering wheel seized. The contact coasted the vehicle to the side of the road and noticed smoke under the hood. The vehicle burst into flames and the check engine and battery warning indicators illuminated. The fire department extinguished the fire and a fire report was filed. The vehicle was towed to a towing lot and was destroyed. The manufacturer advised the contact to call her insurance company and did not offer further assistance. The approximate failure mileage was 25,000.
The engine overheating warning light came on about two miles down the road with moderate driving. Pulled over and checked the coolant level and it is low. One month ago, the coolant level was checked, it was low and it was topped off. The coolant level should not go down in one month of moderate driving. Also, looking up info on the 2014 ford escape, there is a history of coolant and overheating issues. There is a danger of fire or the engine block cracking. Ford's answer was to install a detector to tell car owner's when the coolant level is low. This is unacceptable. Please do something.
Received recall 17s09 one week stating loss of coolant could cause cylinder head to crack and oil to leak out onto exhaust manifold and catch fire. The very next week while driving on a country road my escape caught fire while driving. I was lucky to have drinks in the car to be able to get the fire out before the fire department got there. Towed vehicle to ford shop and contacted ford customer care knowing that they are aware of this problem and they will not assist me in repairing vehicle. The recall basically only states adding a low coolant sensor which in really will not help because if it becomes low on coolant the head is already cracked and damage is already done. Further more ford knowing they have this problem doesn't even have parts available until at the earliest fall of 2017 so more people will be having car fires and may not be as lucky as I was to write this report.
Traveling at highway speed, the engine lost power. Pulled over to the side of the road and discovered that the air cleaner was on fire. The fire had been burning long enough for plastic to be ingested into the combustion chambers. There was no serious investigation undertaken and the cause of the fire remains unknown. Additionally, ford motor company refused to fix the engine under the terms of their warranty.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer stated that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 06/21/17*lj updated 10/19/2017
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 17v209000 (engine) and 16v643000 (latches/locks/linkages:doors:latch). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer stated that parts would not be available for the federal safety agency campaign number: 17v209000 until october. The contact was placed on a waiting list for the federal safety agency campaign number 16v643000. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. While the contact was filling the reserves, the anti-freeze leaked out. The vehicle was taken to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000. Updated 06/01/17*lj
Tl* the contact owns a 2014 ford escape. While driving between 60-65 MPH, the check engine warning indicator illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was a fracture to the engine block, which caused the engine to overheat, misfire, and oil to leak. The contact was also informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 17v209000 (engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
December 3 2016 I was driving down the road on hwy 111 and the engine shut down. I coasted over to the shoulder of the road and put the vehicle in park. The instrument panel displayed engine failure, immediate attention required. Smoke was coming from under the hood. I got out of the vehicle and raised the hood and flames started coming from the engine area and spread very quickly. I called 911 to put the fire out. Cause of fire is unknown. A police report was filled out but I don't have it at this time.
Was driving home from work on the interstate. Engine began to jerk a bit then warning messages appeared on screen. Pulled over to side of road. After car stopped smoke began to appear from under hood and entering cab through the vents. I opened the window to clear the smoke and looked for phone number to roadside assistance thinking it was only a belt that had melted or burned. Within a few minutes I began to see flames coming from under the hood by the windshield. I exited the vehicle and a sheriff's deputy happened to be pulling in behind me after seeing my car in distress. Fire department was called. Within five to ten minutes the engine area of the vehicle was engulfed in flames. After a short investigation on the scene the fd believed the cause to be electrical and appeared to have begun and caused the most damage to the passenger side front corner of the engine.
On many different times my car over heats. I immediately have to park n wait a while for it to cool down.
Tl* the contact owns a 2014 ford escape. While driving 25 MPH, a hissing noise was detected and the engine stalled. The failure recurred numerous times. The vehicle was taken to a dealer where the failure could not be determined. The vehicle was not repaired. The contact also smelled a horrible odor inside the vehicle when the failure occurred. The contact mentioned that the failure occurred after fueling the vehicle. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was approximately 49,000.
Tl* the contact owns a 2014 ford escape. The contact stated that there was an abnormal odor emitting from the air vents of the vehicle. Exhaust fumes also entered the cabin of the vehicle. The dealer was unable to duplicate the odor. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 48,400. Updated 07/19/17*lj
Tl* the contact owns a 2014 ford escape. While driving various speeds, the vehicle stalled without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 35,967.
Tl* the contact owns a 2014 ford escape. The contact stated that the vehicle experienced a loss engine power while being operated at any speed. The check engine and service engine soon warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed a terminal kit and ground wiring installed. The vehicle was repaired, but the failure recurred. The vehicle was taken to the dealer approximately 6-8 times. The contact referenced the federal safety agency campaign number: 14v495000 (electrical system), but the VIN was not included. The manufacturer was notified. The failure mileage was approximately 8,764.
Ford - 2014 ford escape (built in 2013). The car was parked in the parking lot, turned off and an hour and a half later I was notified it was on fire. The fire started under the hood and according to the fire marshal the heaviest damage was located near the air filter and battery. Engine compartment was heavily damaged.
I drove 25 miles in traffic to pick up my kids from daycare. When I got the kids in the car to go home and the car was in motion turning left onto a busy highway turn/merge lane, all of a sudden my check engine light came on and engine temperature gauge went all the way up. I pulled over and checked my coolant. There was so much pressure when I turned the lid, I thought the coolant tank was going to explode. The temperature in my car went down and I was able to make it to a mechanic close by. They said I needed a new coolant bypass solenoid. It was replaced and the car has seemed fine. Now, 1 month later, it is leaking coolant. I read about a recall for the same thing where cars caught fire but my model year is not covered under the old recall. I believe ford needs to expand the recall as I do not feel safe driving this vehicle with my two small children and the possibility of it catching on fire! I have 78000 miles on the car and was purchased 7/28/2013.
Tl* the contact owns a 2014 ford escape. While driving 10 MPH, the vehicle stalled without warning. In addition, the hood unlatched independently and fractured the windshield of the vehicle. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 73,000.
My mother owns a 2014 ford escape with the 1.6l turbocharged ecoboost engine. She notes that the fuel sensors in the car aren't injecting fuel into the engine when she accelerates from a stop, meaning the car will stick in neutral and rev until it kicks back in gear. She notes that this has happened multiple times. We had taken it to keller bros. Ford which is where she purchased it, and they couldn't come up with the problem. So then we went to new holland ford, and they were able to find the problem. The guy even showed my mom how to reset the fuel sensor. But the problem came back up again. My mom, I, and her boyfriend are at the point where if sometime the car hesitates, and someone hits her, she's going to be killed. Ford, you need to do something about this. I don't want my mother killed. So recall the escape 1.6l's that have the problem and come up with a solution.
This happened twice in less than a month. Driving the ford escape at lower speeds (less than 40 MPH) on a city street during morning traffic hours. Suddenly heard a continuous loud sound on the rear right of car. Vehicle then lost power. Engine shut down. Had to pull to the shoulder and restart the car. Then it worked fine. The dealer could not find any error codes when I took in for service. The air conditioner was on. Outside temperature was around 70f. Not raining.
Tl* the contact owns a 2014 ford escape. While driving 10 MPH, the check engine warning light illuminated and the engine started to hesitate. The failure recurred intermittently. The vehicle was not diagnosed nor repaired. The VIN was excluded from the federal safety agency campaign number: 14v495000 (electrical system). The manufacturer was not made aware of the failure. The failure mileage was 32,300.
My escape suffered a catastrophic engine failure while driving. The engine failure while driving on an interstate presents a clear and potential life threatening event as all power was suddenly lost. At the time of engine failure I was traveling at about 35 MPH. The vehicle was towed to a local dealership for repairs. The dealership told me that the engine failure was due to the AC compressor locking up creating tension on the drive belts that resulted in sudden loss of power and engine shut down. Had this occurred on a major interstate highway with semi trucks barreling upon you, the results would have been deadly. Fortunately for me the failure occurred 1/2 mile before entering the interstate. I have since learned other owers of ford products have experienced the same thing. This is a serious design flaw that needs to be fixed in the interest of public safety. I purchased this vehicle new and it currently has less than 13,800 miles on the odometer.
The whole car been down; ford constantly tell me nothing wrong, but the midsize SUV has been in and out of shop jan.25-feb.18-feb.22-and apr.12 of 2016 now you all tell me what's wrong with this car? I lost 4 days of wages plus 4 days of work and no one knows who should be replacing my lost wages ; plus fees I paid wells roadside services for the two jumps and 1tow. Ford paid for this last flatbed tow, and ford accommodated the loaners for because of my warranty please call [xxx] to have him to accommodate as well thank you. ( that vehicle does nothing : ) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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