My vehicle has experienced repeated transmission failures requiring major repairs. During diagnosis, the dealership reported excessive transmission material and missing friction material inside the transmission for second time. This is now the second transmission repair on the vehicle. Before repair, the vehicle would unexpectedly lunge forward and accelerate super-fast. The sudden fast acceleration and loss of vehicle operation created a significant safety concern, especially in traffic, parking lots, and intersections. I was concerned that the vehicle could unexpectedly crash or fail to shift gears as intended, increasing the risk of a crash. The issue has persisted despite previous repair attempts, raising extreme life concerns for my safety and the safety of others as well as raising concerns about a potential safety defect affecting the transmission system and vehicle control. I believe this condition presents an unreasonable risk to motor vehicle safety and request that the federal safety agency review this matter for possible investigation.
2021 Ford Escape: complete transmission failure
14 of the 356 complaints about the 2021 Ford Escape describe complete transmission failure.
- owner complaints
- 14
- of this car's complaints
- 4%
- typical mileage
- 87,000
- recalls
- 1
Complete transmission failure by model year
What owners say
The transmission went out. Torque converter is shot. Only has 120,000 miles in it. This is a known problem with the 8f35 transmission. It needs to be recalled.
Need transmission replacement. Only had car for 2 1/2 years.
On XXX, the 8F35 transmission in my 2021 Ford Escape experienced a critical failure, characterized by severe slipping and a violent shuddering condition while operating at speed. This sudden loss of predictable power and drivetrain stability directly compromised my ability to safely operate the vehicle in traffic, creating an immediate highway safety hazard for myself and others. The vehicle was towed to an independent service center, Brownie’s Independent Transmission Shops ([XXX]), where technicians inspected the vehicle and confirmed a total internal failure along with a defective torque converter. Resolving this manufacturing defect required a complete transmission replacement and overhaul. The repair required a total out-of-pocket expense of $8,275.77 (with $8,236.97 directly tied to the transmission failure defect). I paid this balance in full across two installments: a $3,500.00 down payment on XXX, and a final balance of $4,775.77 on XXX. Prior to the sudden failure on XXX, there were no preceding dashboard warning lamps or long-term symptoms—the severe shuddering and loss of acceleration occurred abruptly. Ford Motor Company is internally aware of this defect, having issued Special Service Message (SSM) 54939, which explicitly documents a known "shudder condition" occurring within the 8F35 transmission spanning 2020–2026 Ford Escapes. Despite this awareness, Ford has failed to issue a safety recall. I have uploaded the complete itemized diagnostic notes and proof of payment receipts under the file name "Transmission Invoice and Receipts.pdf INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This vehicle has had transmission slipping issues since I bought it. I had the PCM flashed and reset but it still jerks and slips out of gear ALL the time. The car actually stalled on me while turning through an intersection. This almost cause me to be t boned via a car crash. The transmission has already been replaced and still malfunctions. When it stalled there were no lights and the car would not go into neutral unless you pulled the emergency latch for it. This is a HUGE safety issue and from what I read a lot of people are having the exact same problem. Ford is just giving me the run around and my local dealer literally acted like he didn't know what I was talking about when I mention the new service bullentin. This transmission has clearly been an issue since the vehicle was new according to service records. The fact that ford isn't reaching out to people is nuts to me. They are also saying it may be over miles for the work to be covered. I really don't understand that as the transmission was replaced with only about 75000 miles on it. That's not normal. They are not honoring any work on an item they built poorly.
What component or system failed or malfunctioned, and is it available for inspection upon request? - Transmission. Codes pulled read P0751 and P0752. "Shift Solenoid 1 stuck open/closed". Yes, it is available for inspection. How was your safety or the safety of others put at risk? - I was driving in active traffic through a roundabout when the vehicle suddenly jolted, the seized. At the time, my two young children were in the vehicle. I narrowly avoided a collision due to another vehicle swerving around my vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes. I took the vehicle to Mark Grainger's Quality Service Center, Rincon Transmission, and the J.C. Lewis Ford dealership, which all reproduced and confirmed the issue with coresponding error codes P0751 and P0752. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes. Mark Grainger's Quality Service Center told us the transmission work required was beyond their scope. They sent us to Rincon Transmission. Rincon Transmission told us they'd never serviced that engine before and said they'd prefer the work to be done by a Ford dealership. J.C. Lewis Ford told us a new transmission was required, but wouldn't produce results of any testing to verify that verdict. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No. Not at the time of this incident. A CEL previously indicated a fault O2 sensor, which was then serviced by the J.C. Lewis Ford dealership.
My 2021 ford escape was declared to have total Transmission Failure at 69k miles and 4 years old. This is a major safety risk as I was suddenly unable to move my car in in anyway while existing the freeway in the middle of the night with my kids in the car. Cars had to swerve and drive on the shoulder to get around my car. I then had to be pushed by a police officer through construction to a not so nearby parking lot. The car did not move at all after that, an auto shop did confirm and diagnose the issue then replace the transmission completely. All the shops I called were shocked such a new car would have transmission issues, it wasn’t even due for transmission servicing. There were NO lights or warnings on my car. The repairs cost over $6,000 on a relatively new car that was barely past warranty. Ford customer service and ford dealer did not help with getting these costs paid for or repaired.
The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification the federal safety agency Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.
2021 Ford Escape. In January 2025 the turbo system failed and was replaced by a Ford dealer for about $5,903.85. Around five months later the transmission required repairs for a valve body issue, totaling roughly $3,000 in August. Two months after that repair, Firestone advised that the entire transmission now needs replacement. Each time the problem appeared, the vehicle showed violent slippage while upshifting and downshifting. When coming to a stop, the car would shake violently, slip forward several inches while my foot was still on the brake, and sometimes hesitate or lose power. Recently the vehicle will stop responding to acceleration, then suddenly surge forward without warning. These repeated transmission failures have created serious safety risks and appear consistent with ongoing problems involving the Ford 8F35 transmission used in the 2021 Escape.
I was driving my 2021 Ford Escape, that I have not yet owned for four years, that I purchased brand new from a Ford dealership. I was driving to work just as I do on a typical morning at interstate speeds, when suddenly, the car refused to upshift, slipping gears. The car became jerky. I tried to accelerate back up to speed. The car was not moving and the RPM reading shot into the red. I see a large vehicle approaching me, and I begin to feel terror that I could become the victim of a car crash, due to a faulty Ford transmission! This moment was psychologically damaging, as I feared for my life. Eventually, the car regained speed slowly and I continued on my way. Then, at stoplights, the car continued to jerk and shift gears. Once I reached my destination, the car slammed into park, throwing me toward the steering wheel. My husband towed my car home. It has been taken to a local dealership where I received a quote for a new transmission and an oil leak repair, totaling over $11,000. This car at trade-in value is worth a similar amount. The transmission fluid was tested and found to be burnt and containing traces of metal in the fluid. The dealership has been helpful in diagnosing the repair. But from Ford, this low-standard is unacceptable. I could have been killed, injured, and caused harm to others due to this faulty transmission. I have reason to believe based on a class action lawsuit that took place in March of 2024, Ford knowingly placed faulty parts and transmissions into Ford Escape models that were produced from 2009-2021. I have called Ford corporate. They offered little to no empathy, offering a small amount of assistance, which was highly disappointing.
The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. The contact stated that the vehicle had stalled with several undisclosed messages displayed. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure but was offered no assistance. The failure mileage was approximately 87,000.
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
Service bulletins that may apply
- This bulletin supersedes 26-2194
- Shudder condition, most noticeable at speeds below 60 mph (100 km/h), with no relevant diagnostic trouble...
- This bulletin supersedes 25-2627
- Fuel door that won't open with diagnostic trouble code (DTC) P04CA stored in the powertrain control module...
- This article supersedes TSB 25-2552 to update the Parts List Some of the vehicles listed in the Model...
- This article supersedes TSB 25-2351 to update the Service Procedure Some of the vehicles listed in the...
- This article supersedes TSB 24-2386 to update the Service Procedure and Part List
- This article supersedes TSB 23-2335 to update the TSB title, vehicles affected and parts list
Related recalls
Power train: automatic transmission: control module (TCM/PCM/tecm)
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
- Risk
- A loss of drive power increases the risk of a crash.
- Remedy
- Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24S33.
Recall number 24V330000 · Recall details
Questions about the 2021 Ford Escape transmission failure
Is complete transmission failure a common problem on the 2021 Ford Escape?
14 of 356 owner complaints about the 2021 Ford Escape (4%) mention complete transmission failure. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2021 Ford Escape?
There is 1 recall and 26 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2021 Ford Escape
Grinding brakes 22Check engine light 16Stalling 13Hesitation 12Jerking 11Fire or smoke 10Fuel smell 9Wipers 8Power windows 7Shudder 7Engine failure 6Overheating 6Harsh shifting 5
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