Dt: the complained started in 10/04. Received a recall notice. Took the vehicle to the dealer, and parts were on back order. Called the dealer numerous times to check on the parts. The liftgate busted on the vehicle due to not having the parts installed. Dealer didn't have the parts on 12-30-2004. December 31, 2004 consumer went to the dealer, and the dealer wouldn't get the consumer a rental car .so they stapled plastic over the back of the vehicle. Consumer made several phone calls to ford asking for a rental car. They wouldn't give one to consumer. The glass was replaced in march, but still was not fixed correctly. A light appeared indicating a door was ajar, and it was always the liftgate. And couldn't open the driver's side door. Consumer could not get the dealer to help fix the vehicle correctly because it cost the dealer too much to fix the vehicle the first time.
2002 Ford Explorer body complaints
Page 12 of 17: complaints 311 to 340 of 486, newest first, as owners wrote them.
Consumer experiencing problems getting the dealership to perform recall liftgate repairs on vehicle.*mr the vehicle was taken to a local dealer but they refused to do the recall work because the vehicle was not purchased there.
Car was parked. When my wife was walking to the vehicle, she noticed a large crack down the back door (hatch area) of vehicle which is directly below the glass. Take note that if this panel falls off (and could with the crack), it could fall onto another vehicle causing harm or tragedy. If the panel also falls off, the glass is no longer supported which also can result in it falling off onto another vehicle or onto the highway causing an accident.
The consumer received recall campaign #04v442000 in october of 2004 regarding the liftgate. She continued to contact the ford dealer and the manufacturer. The recall repairs had not been performed as of yet because there were no parts. *ak *sc
Vehicle was parked in front of the residence and driver lifted up the liftgate and glass shattered. Driver took the vehicle to the dealer, and mechanic determined that the liftgate glass needed to be replaced.
Recall campaign: the consumer received a recall notice(04v442000) rear liftgate glass. No parts available. *nm *bf
Recall 04v442000 was issued for the liftgate in october 2004. Dealer stated the part was not available.
I own a 2002 ford explorer. On 3/20/05 I noticed a crack on the back panel just below the upper lift gate. The crack is to the right of the ford emblem and extends from the top to the bottom of this plastic panel. Upon contacting my dealer, I was informed by their body shop that this repair was covered by the original warranty. When I went to the body shop at the dealership I was told that the orginal warranty had expired, my original warranty started 6/29/01. I have only just reached 36,128 miles to date. I had purchased an esp premium care contract, but was told that it would not cover the repair my vehicle required even though I was told at the time I purchased the esp that it offered "bumper to bumper coverage." if I want this crack repaired it will have to be out of my pocket to the tune of $450. In any event, I feel that this should be a recall item as it seems as though it will inevitably weaken the upper liftgate window frame. I only learned about the upper liftgate hinge recall with this visit to the body shop. I have never received any recall info. From ford. This crack seems as though it could only add to the dangerous situation only ready imposed by the upper liftgate. At the very least, I feel that my extended service plan should cover this repair ensuring the safety of my upper lift gate window. I paid over $900 for the esp coverage.
While vehicle was parked consumer saw the tailgate frame cracked around the glass window. Dealership was notified, but did not resolve the problem.
Recall campaign 04v442000 concerning rear liftgate glass. Consumer was unable to get the dealer to honor this recall since mid december 2004. Dealer kept insisting that no parts were available.
The back hatch on my ford explorer has a crack in the plastic. Ford has told us that this is an on going problem but will not fix the problem. My truck is not the only one that I have seen.
Recall campaign: the liftgate on the consumer's 2002 ford explorer was recall but no parts were available to repair it. *bf prior to the liftgate being repaired it opened twice without using the latch release. The plastic panel which is a part of the liftgate cracked but the dealer refused to replace it under the recall.
Consumer stated a recall for the liftgate has was issued. When the consumer attempted to set up an appointment dealer stated the part was not available, and they did not know when it will be available. *ak
Recall campaign: recall issued for liftgate on 2002 ford explorer. *bf prior to the liftgate being repaired it opened twice without using the latch release. The plastic panel which is a part of the liftgate cracked but the dealer refused to replace it under the recall.
Rear liftgate structure below the glass has cracked. Crack is 6 inches long and growing. It seems this is a issue that is related to the design flaw covered (recall 04s20). This flaw will eventually effect the structural integrity of the rear liftgate structure and make unsafe.
The federal safety agency campaign number 04v442000/rear liftgate glass. The consumer received notification from the manufacturer regarding the recall on the lift gate. Parts to repair the recall will not be available for at least 5 months. Now, the lift gate has crashed and broken and the dealer is telling the owner that the vehicle is 4000 miles out of warranty and the owner will have to pay out of pocket. Provide further details. *jb the recall part was not available. The hatchback slammed down and broke the back panel.
'recall campaign' issued for 2002 ford explorer, parts not available. *bf (the rear lift gate window)
The federal safety agency recall campaign 04v442000; ford issued a rear liftgate recall. This vehicle was included in the recall, but the vehicle was not repaired in a timely manner. As a result, the liftgate broke. Manufacturer was contacted by owner.
The federal safety agency recall campaign 04v442000; ford issued a rear liftgate recall. This vehicle was included in the recall, but there were no available parts in order to do recall repairs. This was dangerous because the liftgate could fall off.
The panel that holds the back glass up is in the liftgate cracked. This may cause the glass to fall out while driving . Dealer was notified.
The consumer received a recall notice(04v442000) rear liftgate glass no parts available. Notice was received on nov. 2004 however still no parts availabl to repair liftgate.
Several problems - at 9,000 miles my brakes went and had to have my rotors resurfaced by 23,000 miles my rear brakes were completely gone and my front brakes were nearly gone. This cost me over $1,000 to repair. At 25-27,000 miles my vehicle would not change gears properly. Going in reverse the vehicle would "bang" into gear, then going from park to any gear this would happen. On level ground and on hill. The dealership said they guessed at the problem and fixed something in the transmission. At 32,000 miles the piece of plastic under the liftgate window completely cracked. Since under warranty the dealership is fixing this. There has been a "whining" noise while using the gas pedal for some time that the dealership can not recreate.... I expect that to go wrong as soon as my warranty expires. I think you only get 36,000 mile warranty because they know the vehicle will fall apart after that!
The federal safety agency campaign 04v442000; ford issued a rear liftgate glass recall. This vehicle is included in the recall, but the dealer does not have the available parts in order to repair.
The federal safety agency recall campaign 04v442000 concerning rear liftgate glass. No parts available.
The federal safety agency recall campaign 04v442000/rear concerning liftgate glass. This vehicle was not included in the recall due to VIN. However, both hinges were fractured, and the glass fell out of position.
No parts were available for recall 04v442000 concerning rear liftgate glass. Sarasota ford, 941‑366‑3673.
The federal safety agency recall campaign 04v442000; ford issued a rear liftgate glass recall. This vehicle was included in the recall, but there were no available parts in order to repair.
Originally informed ford dealer of loud shudder in vehicle upon starting when cold at about 11,000 miles and was told that is "normal" for this transmission and they do not know what causes it--"keep on driving it." transmission over-drive light began to flicker at about 69,400 miles. Ford service department looked into the problem and had the vehicle for repair for over three weeks. Reported broken seal in trans and worn torque converter. Trouble "locking out" after repair so they replaced the warped valve body.
Panel directly below rear windshield cracked from top to bottom. Ford delorships and the ford motor corporation refuse to repair it. I was told by the delorship and ford that this was happening to hundreds 2002 explorers nationwide. Some how, they still believe its not necessary to recall. They have, however, issued a techinical service bulletin to delorships nationwide with intructions on exactly how to fix it.
Consumer received a recall notice. However, consumer was still waiting for parts, and recall repairs had not been performed.
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