By the ford symbol in the back there is a crack about 6-8 inches long. No dents or debris around crack. The crack just happened.
2002 Ford Explorer body complaints
Page 13 of 17: complaints 341 to 370 of 486, newest first, as owners wrote them.
The parts to perform the rear liftgate recall 04v442000 has'nt been available for 3 months, and the dealership didn't know when they would become available.
2002 ford explorer xlt 6 inch crack under window.
Part that holds the back window in the ford explorer has developed a crack. ***no answer required***.
NO PARTS FOR TAILGATE. the federal safety agency's RECALL # 04V442000.
Consumer has received recall letter/recall number 04v442000. However, the consumer has been waiting for almost 4 months now. The problem still exist. Consumer was told there are no parts. Please provide any further information.
Crack in rear liftgate due to the misalignment of the hinges which LED to the window not being able to close correctly.
Rear lift glass assembly. Shattered upon opening, lift glass support bracket twisted out of place, causing the failure. 2 injured, an adult and a child.
Recall campaign: the consumer received a recall notice on the strut mounting brackets (04s20) but hasn't been able to have them replaced due to lack of parts. *nm *tc (recall# 03v094000)
This started in october 2004 and we still on january 19th haven't gotten any repairs made to our vehicle. I have a written statement that wouldn't fit here that I would love to send you with all the details. Please allow me to fax or mail it in.
1. No event leading to failure. 2. Rear hatch applique panel is damaged and cracked. 3. Nothing. I had to pay for the repair since the vehicle has 45k miles. 9000 miles beyond the warranty.
The parts have not come in for the liftgate rear glass brackett the federal safety agency recall 04v442000. Manufacturer does not know when the parts will be made available.
After receiving the recall for the tailgate lift consumer was unable to get the vehicle serviced because there were no parts. Consumer contacted the manufacturer.*ak recall campaign the federal safety agency campaign id number : 04v442000. The consumer was told that the repair could not be preformed until the weather warmed.
Recall campaign: no parts available for recall#04s20 rear liftgate. Freeway ford 281‑588‑5000. Please provide more information.
Plastic body piece under rear glass on door cracked due to stress. Broke while driving down road. No impact.
I own a 2002 ford explorer xls bought new from the dealership. There was a recall issued in october 2004 for the rear lift glass hinge (04s20). I have been waiting over 2 months for parts to be available. It was finally repaired on 1/6/05 at keating ford dealership. Today 1/9/05 my wife had driven to the gym and was called to the front desk. Crackling had been heard by fellow gym members prior to the rear glass shattering to pieces and metal frame is buckled. No evidence of vandalism was present. The new parts must have been defective or installed improperly. I have filed a claim with my insurance company, liberty mutual. The representative stated she had a call a few days ago about a similar incident from another ford explorer owner. I have contacted my dealer and left a message but unfortunately, being a sunday, it is closed.
The federal safety agency recall 04v442000 on the rear liftgate glass. Dealer refused to honor the recall because the computer showed that the VIN number was not part of the recall. However, consumer received the recall notice .
Recall 04v442000 concerning rear liftgate glass. After recall repairs were made the rear glass shattered while opening the liftgate. The vehicle is at the dealer.
End gate cracked, no appearant reason.
The consumer received a recall letter number 04v442000/rear liftgate glass. The consumer contacted the dealer to have the repair made, however the consumer has been waiting since september 2004; the parts have not come in as of yet. The dealer information is 3400 14th w, bradenton fl. 34205, 941‑747‑4411. Please provide any further information. *jb recall campaign: # 04s20 on vehicles built from job #1 2002 through march 10, 2002 at st. Louis assembly plant (slap) or through march 3, 2002 at louisville assembly plant ( lap).
The parts to perform the rear liftgate glass recall 04v442000 weren't available on the dates indicated in the recall letter. The dealership nor the manufacturer had any indication on when the parts will be available.
Ford explorer, 2002. Stress crack (about one eighth inch wide, seven inches long) in frame below rear hatch window, to the left of the ford name plate. Crack occured without any external force being applied (no collision, not struck by foreign object, etc.) the frame is simply not able to carry the weight of the glass window. Consequently, the rear glass window appears to be in danger of falling out. This is the identical problem as reported at www.the federal safety agency.dot.gov in oid numbers: 10049180, 10052830, 10052901, 10053989, 10079762, 10104457, 10105660. In each case, neither the dealer nor ford would fix the defective window frame. And likewise, they will not fix the one on my vehicle, even though I have an extended warrenty in effect. An individual in the body shop at my dealer said that he has recently seen about a dozen similar problems.
There is a crack in the plastic just under the liftgate glass down to the liftgate handle. It just appeared on a cold morning in new jersey with nothing done to cause it. I know ford makes vehicles that can withstand the cold without cracking, right? Hopefully, this will not affect the sturdiness of the rear glass. Because the vehicle has 37000 miles on it, ford would not fix it. Not the way to get return customers.
While the vehicle was parked consumer was closing the rear hatch and the entire window shattered. Consumer contacted the manufacturer, and although the ball and socket joint to the hatch window was recalled, manufacturer refused to assist consumer unless a waiver was signed so that consumer will not sue the manufacturer. Consumer refused to sign waiver, but would only like to get the defect repaired. This occurred prior to consumer receiving notification not to open the hatch after this defect happened.
No parts were available for recall 04s20 repairs concerning liftgate window. Dealership was contacted. Family ford 973‑347‑5379. *ak recall campaign; the federal safety agency campaign id number : 04v442000.
The panel on the rear liftgate which contains the ford emblem cracked for no reason and I was informed by 2 dealerships that it has happened many times in the past to similar ford vehicles but that they will not repair mines because it has over 36,000 miles on it, but my complaint is that it is a factory defect and the amount of miles should not matter towards ford repairing this defect.
Consumer received recall 04v442000 rear concerning tailgate glass. However, consumer was told that the parts would be in late november. Consumer contacted ford manufacturer, and was told they didn't know when the parts would be in. Consumer has been waiting for four months. *ak consumer scheduled an appointment for december 15, 2004 to have the part replaced with a different component.
04 v 442 000/rear liftgate glass: the consumer was unable to get the dealer to honor the recall.
This vehicle experienced multiple problems, and the dealer was aware of the problems. Consumer applied the brakes, and the pedal went to the floor. Vehicle swayed from left to right on its own. Consumer was able to maintain control of the vehicle. Also, door rubber panel failed to stay attached to the door. Mechanic determined that the brake problem could not be duplicated,and vehicle was operating as designed. However, the rubber panel was adjusted properly by the mechanic. Consumer informed the mechanic this problem still occurred.
No parts were available for recall 04v442000 concerning liftgate glass. Dealership was aware of the problem. Mallen, 440‑442‑8000.
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